e) – Chapter 11 - Trường Đại học Công nghiệp Thực phẩm Tp. Hồ Chí Minh

<span class='text_page_counter'>(1)</span><div class='page_container' data-page=1>

11­1

</div>
<span class='text_page_counter'>(2)</span><div class='page_container' data-page=2>

C

HAPTER

 

E

LEVEN

Characteristics of the 

Characteristics of the 

Situation

</div>
<span class='text_page_counter'>(3)</span><div class='page_container' data-page=3>

11­3

<i>McGraw­Hill/Irwin</i> <i>â2002TheMcGrawưHillCompanies,Inc.,AllRightsReserved.</i>

CurrentResearchThatExploresHow

SituationalFactorsAffectLeadersBehaviors

ã

_Roletheory

ã

_{Multipleưinfluencemodel}

</div>
<span class='text_page_counter'>(4)</span><div class='page_container' data-page=4>

11ư4

LeadershipIsaProcess,Nota

Position

Followers

Leader

Situation

</div>
<span class='text_page_counter'>(5)</span><div class='page_container' data-page=5>

11ư5

<i>McGrawưHill/Irwin</i> <i>â2002TheMcGrawưHillCompanies,Inc.,AllRightsReserved.</i>

NewOperatingAssumptionsOf

theInformationAge

ã _{Cross Functions –}_{Organizations operate with}

integrated business processes that cut across 
departments.

• _{Links to customers –}_{Today’s organization’s integrate}

supply, production, and delivery processes and realize 
enormous improvements in cost, quality, and response 
time. 

• _{Customer segmentation –}_{Information­age companies}

</div>
<span class='text_page_counter'>(6)</span><div class='page_container' data-page=6>

11­6

<i>New Operating Assumptions Of the </i>

<i>Information Age, continued</i>

• _{Global scale –}_{Companies compete against the best}

companies throughout the entire world. 

• _{Innovation –}_{Companies must be masters at anticipating}

customers’ future needs, innovating new products and 
services, and rapidly deploying new technologies into 
efficient delivery processes. 

• _{Knowledge workers –}_{All employees must contribute}

</div>
<span class='text_page_counter'>(7)</span><div class='page_container' data-page=7></div>

<!--links-->