014 tăng cường đào tạo và bồi dưỡng nhân lực tại trung tâm du lịch văn hóa thể thao phú sơn

Lời cảm ơn
 
!"#$%&'"()*+,-./0,
1234+56/7869!:;.6<=>.?=
@A*B+& 76C 
D#E
127F/*74? G!&&9H/,
I#D) #E
=7727F/J&K:#*+,-./
0,L'M()*N&OF*?P&=#N:H,PQ?,
*BI#- DE0RL!
D8#5SBF#$ G4%&$
I)*:ITU6!*BU!!
'M5:%&'M() :5,.
Em xin chân thành cảm ơn!
@=VWX:YGWZ[[
H 
Nguyễn Thị Trang Nhung
Tóm lược
[E.\.G+, 5A74,*74?
G!&&9H/
WEH #\=>.?.*&=
]EK: \9KHE.H=>.?=@A
YEN6'F&\
^/[\._'&C ):, 5A74
^/W\9/:C :I6'F7M*, 
, 5AA74,*74? G!&&9
H/``
^/]\^:I64 2BSG+):, 5A
74,*74? G!&&9H/
Mục lục

Danh mục bảng biểu:
JF[\N6'FI&GWZZXaWZ[Z%&*7PQb@..9H/
JFW\^/B4&VM
JF]\^/B4&VA
JFY^M, 5A74GWZZX WZ[Z
Danh mục sơ đồ hình vẽ:
H/A[E^/B_C'F4M%&*7PQb@..9H/E
Danh mục từ viết tắt
c P=PQ\P&#4?
c NPPQ\N&4?
cPQb@..\P4 G!&&
c..PQb@..\.*74? G!&&
Chương 1: Tổng quan nghiên cứu về công tác đào tạo và bồi dưỡng nguồn
nhân lực.
1.1. Tính cấp thiết nghiên cứu đề tài.
.*+,&+D+7&F 
B (E=? d*&+ST&(&%&
+A+!! KP9G%&e'D&VD
I)TE=C? d4VI6'&*-*64
:*I647'D& &I)f&G:
? dF D4 B4E=744)4D'&7(*
e&#B4&#*4< 4? $+&6
D'6?)%&V&#4? $  B,
5AA744V BI)6  )L'&*-
* #:*%&&#E
.*5BC,VI&$6D'6?)
%&&#g4+M $  #,A744
*B'&*-E.*74? G!&9H/4V_I:,
Y&!,*& 4,:I:,4I: $ A, 
:**I#,*&#&:I:,F858

) ?*+ AI:*/h:) ( 
:F*?*+I:,$*&64I&L2:
?:5:V:4"F5F f&dA74 
4#! f&&4,4&E#BF:!*6D
+! &*i'6?)%&I:,EJh*I&
I:,6D+I)&65S5BIj4,:! $B
4? d*I:,I)kiT*&65?:!#,
i(:7 d d#858 :CI?+&
!(%&I:lP 4&V*I:,(!:
d d#M)!&&*) #d dI:
V:DBE.*I!4&-Vg4&VL
RI&*%&fI:,4I)>D 
:'F*?I:,$!VVg4&VL,
VI&%&I:,$(F)'&):, 5A
74E
@*m  B! C*S7446D'&*-
B,*&F I:5#BI:I:,.*7
PQb@..9H/I)f#/*$, 5A
74E.*':*$,*7B/
*$, 5A74%&I:,i,6(I8
d #/U&!*&5?UI6C InG7
#dI:,E
oB:f6'&':*$,*76$
 '6?-p.G+, 5A74,*
74? G!&&9H/q
1.2 Xác lập và tuyên bố vấn đề trong đề tài
.*':*$,*74? G!&&9H/
B #, 5A74**7i B 
22BpG+, 5A74,*7
4 G!&&9H/q

1.3 Các mục tiêu nghiên cứu
C /*$, 5A74,I:
,*7PQb@..9H/f!2BUF:SG+
, 5A74,*7EA+7&B4
d d,*7!(G+B%&:Fr? d
,$Fs*8I:I:6 
*7E#:d*$(## d\
0V4#D!&/h4"4 , 5A74*
I:,5&A\N:# I:,4&V*I:,t &*i$
C/:V, 5A74*I:,E
@&4$7M::C*,, 5A74
,*7PQb@..9H/E
J&4*/h4"4I6'FC*,k*&
%&,.*74? G!&&9H/f!2B5#:
SG+):, 5A74,.*7PQb@..
9H/E
1.4 Phạm vi nghiên cứu
c=V\,, C%&4):, 5A
74,*7PQb@..9H/E
cD\^):, 5A74,*74? G!&
&9H/  #3dA74,*7
cbI)&\.*7PQb@..9H/
c.+&\PU4#fWZZXaWZ[Z
1.5 Một số khái niệm và phân định nội dung của việc đao tạo và bồi dưỡng
nhân lực
1.5.1 Một số khái niệm cơ bản về quản trị nhân lực trong doanh nghiệp du lịch
a. Một số khái niệm về nguồn nhân lực và đào tạo bồi dưỡng nhân lựcE
uN:#4&V*I:,\
Q&V*I:,4V5V4&V(67)
# #F2B C:!&? dI:4?E

= 4&V*I:,5&A5V7 *I:,
4 #,:5V%&I:,5V4>75A55&*56
5V Gil!IFG#:dI&%&I:
,4,*/4&I:,
uN:#, 5A74\
, 5A744U,VB+4&
VUInGSD) #&A+,
I#+4&V#:InG*v4#:rB
#,/E
b.Đặc điểm của nhân lực trong doanh nghiệp kinh doanh khách sạn du lịch
Q&V*I&I:,4V5V4&V2V(6
7)#F2B C:Fr!&? d
I:4?E
^g4&V? d4&V*I:,$V
:B6I:'&:*%&44F2B7)4&V
2V (? dGEQ&V*I:,4V5V%&4&
V2V&R%&4&V2VE=*&RL%&
I:,!i!UR*5#d4\
cQ&V!MB%&4&V? d\N&I:,4V
4< %&I&? d $ 4&V*I:,&MB%&
4&V? dEQ&V*I:,%644&V&MB
F2B BI):C( B%&I:4,*&F:
T&I:EHFr? d eI:4I:&I)
I) $6:!I)&6+&&%&4&
VD4I)6E
cQ&V*I:,!MB&, )!&&\0d
I:,4T&(I:eI:!74" 
(I:& ? d $6iT&,*4&VEQ&V*
I:,&, )# de5V!CG #
dI:&e4&V!# d4U) #I:&,

)!&*) #E
cQ&V*I:,!M+ d+\P4?!MB+
dI:6 I:,dV (I:M+ d%&4?E
^M $ 4&V4 #dV (I:4&V*
I:,+4 #&E
cQ&V*I&I:,!MBC,\Q&V?:
474"& )*+4 #C,7 *I:,Fd
dDI:I:& ( R74"I:&Eb$
67 ?:474"iTF6C4V Iw4w4
4i-I:E
c.+&4 #%&(6:5V*I:,dV 
+&L? d%&I: 74*I:,4)
4)iT!Mx!6 d dI:E!!<&I:6
I:, 5BC+&$I:,4)xd dV:
DBT&D&(E
=*&4&V*I:,i!VDRI:4&
VU6y*-&iT4&V!)&&8
5874"I:!*$V,U
c. Nội dung cơ bản của quản trị nhân lực trong kinh doanh du lịch
u@,?A74
=S:FI6,_ (74%&I:,*
/4&E^/h,?A744GC d%&I:
,f!$( 74I:,F#, /
4&E0RI:FGC (74%&5V*63d4&
VEP I2:?74hf5VB6F!&&
%&*h5V*63d4&VE
u.d74
Q6*$$I6 4&-7 L :C
&(dE0dMS,*& CI?+D4&V%
r(74:5VE.*6I:,(GC 

(3d4&V%&f5V R4&Vf5VE
N:,('&7AB74$\^:_C
,4?: Gi# #47 &4 #
,:I:,I:!():lE
uJD*M 3d7 
='F*?(F56:826k ,*&V%&
7  A:,V%&I:,S7&#'F
3dVg4&V%&I:,EJD*M 3d7 F7
8p+ #q7&GB4&VB
4d d:G4h*+%&+4&V,V/ 
74"B-*':*$4&VEA+(F!?
C4&Vdf5V4&VE
u::7 
0dM4S&*&U? CV) #
%&7 *f+IjB?z:'"G{EN:,(4&
-/:::L!I6'FM2:4/hI:
,&*&:'6?IhIy45,&lD
7 !E0VD/:::7 & :
& p6!"*&%&I:ql
u, :*A74
Q #*&5?5_InGI6C(6+4&V!
D) #&7&B4d dI:E
=V, :*A745&AInG)&
6C23,UInG-*$V'F4"E@$C,(
,I#+4&V!&&- 4 #
4E
uV74
J&AV  B (F'6i&D'&#
U&D6 hd%&7 D I:,EP V
7*6#h'&7%&5&4,I:,D 

+4&V 4/h'&7G!V G
TR'7?4>.6
1.5.2 Phân định nội dung về đào tạo và bồi dưỡng nhân lực trong kinh doanh
du lịch
a. Vai trò của công tác đào tạo và bồi dưỡng nhân lực trong kinh doanh du lich
ub&*iD P=PQ\
cK!(7&#'F3dVg4&V%&I:,)'&
#2:?MD%&D44&V B44&VEN:,
(R5#'&7B4Vg4&V4A4g-
'6?46,*&%&I:,f!:C(,VI
&%&I:,E
ub&*iD +4&V\
c.,I#+4&VD6 T&(%&-*
':*$4 #E.)'& #F'6i&D'&#U&D6
hd%&+4&V*I:,f!IMMV 
+4&V4 #6C$85! I:,EP!|,*&G
2BB4 #'F):& 4,|7*,:C
6I$+4&V*':*$4 #E
cK!(:d+,*&Vg4&V!*$VC
4 # $4M2VCI)F $4M*%&:7$f
!f57&B4Vg4&V27M $F
I:,D I:
b. Hình thức và phương pháp đào tạo nhân lực trong kinh doanh khách sạn du
lịch.
u9/:, 7 
c,*) #\
},4\P&#C*&h4+: 5R
:5V'F4"%&&#&&F,/:
7 #DI6C*#CI)5?:,
I:DIw M +&E

}NvR k5F\74/:/FBg*B#'F
7 |k5F,e5hV7 g!I#
:&::C'*$g'?4 #E
}Q7 ) #\=7 47f5V
&5VI:-:#:) #I:&f
!|858_'::) #I:&E
c ,) #
}K3,#D,:*+#\9/:6C
55F #'F+Iw>Fh) ##
,E
}.,\=7 %V-Tf:5:4#I#%&
U+*&GIM:4+E
},I/*!& *%&:M
u9/:,'F4"\
c9/:C$D\=+-*&_)F$D
_C'F4"2F*&*7 $:F'6
c9/:VF\9/:I:_56#&:5_V
F_CS*&_&&*&4:*f%
'F*?'F4M**&5-5_M!M) #E
c9/: &\^:$D,*& - ! &
7 !&!|L&F'6 B-4'/
I#6E
c9/:B4#)$\3dB4#:
'F*?B:CI'F4"7 E
c9/:_C6\^:5 66*$*&5?65?
$B- I6CE
u@$C,
cD 'F*?B*&
}0+5:: 
N:,!+:C:&*R

!&C*4< I&I:,;4?E
}.&'&
.*U+D'"DGR+ 8I:I:
,!6.*h:5V&'&VDI:,*
RI:5V:'F*?#'F!U'F*?T
-TI#E
}._C:VFC
@$CI:,_C:'"R +
DGE.)'&VFS7&IFG&68Rd
I&IMMD&&&,I&*&:'6?
'F*?E
}QI6 :_C,I:,
.)'&D'&#U&I:, :*+,-:_C,
4?I:,!3::5V'F4"-:48, 
,,CR+4 #
cD 'F*?B/h
}@B4#)$
='F*?B/h2VD$)'&F
4#l*!!*$5:#VD BB?\:58
&T7 I:l
}.&'&,:I:,I:\.*/h&'&6'F*?|
6I# d ) #,I:,E
cD 4&V#zf&{
}=7 4>7
• 0h:45AInG
.)'&:$D # d4>7e7 C&*&
:F'6L$DdE
• NvR,e
N:,3U7 TI#*hJVQ>
7?*:#IvRmU7  RU

7 !InG# d&,E
• ^37 ,,:*+# dI:,c4?R
.*7,U -E
}=7 5A
• 0h:45AInG# d5A\^:'*$d d
5A&VD$D4'&6DU&:5V
I:E
• H3d5G$
• NvR,e
}=7 JVJJ&*J6
• .,:3d:5G$,!xE
c. Nội dung của công tác đào tạo và bồi dưỡng nhân lực trong doanh nghiệp du
lịch
co:?(,74\/*$,,I6'F*
6(2:?*m(,I:,|,D445&B
4R*&&I,6E^GC2:?(, 5A
7464I&%&I:,(74%&I:
,r#) #*$VG4) # -
%&+4&VE
co:?d,\Q2:?I6'F(,%&/
*$, 5A74!4\7 !InG I6C$
&,D4 /B+,+&, 5AE
cQ&-D, +,\Q #2:?&4+
,+,4&E
}Q&-+,\4&-D,(
&*:/h\( V/,%&+4&V:d%&
,D +4&V ?*MCG%&) #*$V IFG
#%&+4&Vl.*':*$4&-(!5,*m
*,V4+4&V gF5F #6I#M
/*$, 5A74%&I:,E

}A+  #4&-+,44&-+,E
b#4&-(& :MV,M, :
D'&#%&I:,-*&+,LBE
co7/*$, 4&-/:,\H&I4&
-+, +,(6 #27/
*$, 4&-/:,\
}^/*$,4#D:I6CInG(5_ ,
+, ,*5&47E^/*$, 5A
A, 5AM*?)# d G!&
I:,,U:InGl
}Q&-/:, 5A\N27/
*$, 5A(4&-/:,L!&
/:, 5AM!4\
• , 5A5*&#&i-4,,_
A!VD/:IvR ,e47
&_) #,4E9/:I:#'F:I6
C5_I?+ : () #$C_C
4,6I#ME.I6C,M!M
#DI#-I!IGE
• , 5A5&#\74:$C,
5A7#h:_C5I:,E
N:,3+4&V&UI!&-:*+R
:/h,I:,_CE@R4I6 :*7
,# #4,+4&VE9/:#'F $
&4,+4&VI6C!M#D (5&':4
:6~*E.4,5V+,F:
*+) #F4Fh6,V%&I:,
4Fh6,V%&I:,M,&
'F*?I!I:+24dE
cPMM,\^M,5&AM:  

U+V:M*&65?-*B+-Eb#
MM(&*IFGM:d 4M%&e
/*$, 5A74E
c.*I&,\.*/h(, 5A74
2:?:$C/:4&-(*I&#
I6,*&E.*I&5S:h4,,/hR37
,5d\
}J*&#\N-,5*&#&
#(5+: f5 R%&M&#D5:
&:+,+4&Vr5?D #&&
,EH&!F6*+-58/*$, 
5AE
}J&#\,,#'FBI37 
,5 #(&#(444&-D:&!6
 #I"I6A D:E
c::/*$I6'F, 5A74\::I6
'F, 5A744V #4(6 '&*-E^):
::+&*:Md,!,&I)
,6%&/*$I6'F-%&-  $$
#) #%&- &, 5AE
d. Tổ chức đào tạo và bồi dưỡng nhân lựcE
co:?(,5A74\Q2:?I•€5V
•^(F,InG•^4,4&V•b5&4&
V•=(,2:?&*7M(4&V%&
I:,:( I6CInG(6 ##:)
# 7M*$VI6CInG#!%&+4&V*
I:,E
b#2:?(,(#:7M&\
}97M&#zI:,{\^(::kD#'F R
_C/B4&V,:5VI6,r5?Vg:5VI6

7  )*+_CE
}97M:#\44,InG : (67 
#D) #*$V)*$V,UE
}97M7 \^*-6G4 :RM:7%&7
V_4&V74"7  ?*M) #&):E
}o:?(,\^GC 5F7M) #$$
#) #/B_C%&I:,M:2:?D47
(6&&, 5Af5V*I:
,E
uo7I6,\^/*$,4V#D:)- 5
-,BUI6C•NnG(, ,
*5&47•.*/h!4&-$C,LED e
I:,I:&$(!V/*$,*S,
d,D
u.*I&#I6,\.*/hI6,, 5A
74,?h*EN:,6*I&5V,V,
*$V),U7 D4$C
V+&I6
u::\^/*$,!::C\0d
,!,&I)•=U,6%&/
*$,•@#'FI6,46•.f!:M 
4M%&/*$,E
N6'F,5&AI6'FCT&%&+-D 
/*$,IFG dI6C InG4<Vf
/*$,l4+I6'F*!3d:/
:T B*&)'&5F7TR'&:(+
-45I*&E
Chương 2: : Phương pháp nghiên cứu và các kết quả phân tích thực trạng về
đào tạo và bồi dưỡng nguồn nhân lực tại trung tâm du lịch văn hóa thể thao
Phú Sơn’’

2.1 Phương pháp hệ nghiên cứu các vấn đề
2.1.1 Phương pháp thu thập dữ liệu
*Thu thập dữ liệu thứ cấp\
PU4#CBf9i._CMzH/A :i
5&{9iN6:z:D4# &M4{%&I:,E
=*&i4B:)f:•5z) $ :
*•5._dP4?:,M.,M4?b#=&5:
4?lEE{
2.1.2 Phương pháp phân tích dữ liệu
*Phân tích dữ liệu thứ cấp
- 9/:_\4/:3d:
_4,*A**&I64::E
c9/:7M\4/:&* f&
&*&U?&*/h4I&-**&I64E
c9/::\Q/:3d:)/B
: &*A**&I64EP& U4#&*&:
?::E
c=*&i!/:4/:7MDI )$
!&S4*mVDV(6RLE
2.2 Đánh giá tổng quan tình hình và ảnh hưởng nhân tố môi trường đến đào
tạo và bồi dưỡng nhân lực tại trung tâm du lịch văn hóa thể thao Phú Sơn
2.2.1 Tổng quan về tình hình kinh doanh của trung tâm du lịch văn hóa thể thao
Phú Sơn
a. Quá trình hình thành và phát triển của trung tâm du lịch văn hóa thể thao Phú Sơn
.*7PQ?bG@:..&9H/VD9H/c+bg
=;.9DJ8=.kJ8=E.74)KB 5&5$9
K&E
=S**7DJ8=:%)@=V 75&=VJ
/]ZI M&589H/4Ik  /F*M&B(
hJ8=EbI6*9:_&2:I6*/

)LI) 2&5&5-2'&&69H/Vw
I6**B*h LBNJ8E.*7PQb@..9H/4:
*V27:7 G$ :
* g8*/h B%&)KB J&J$9K&E.,
.*746 /h,(E
=858(?*+I:,4?hJ8=!* 
*+I:,4?*!ENFG:C? d4*
&B%&?*+I:kJ8=EK:A)KBJ&J$9
K&=>=79/'6?Ih)27.*7PQ?
bG@:..&9H/GWZZY #M[ZEZZZ
W
,9+bg=c
.9DJ8=c.kJ8=Eb_D D(4W‚yA _
Diƒ„,rY& I  /F*MI:E
$ :**F/h B%&_)
'F4"%&:5V7 .*7PQ..9H/(I…
?/#%&$*?*+* OD6E.*U
G f&'&:5V7 .*7R:)*4<
F2BI&:**V*?*+* OD6Eb
/7p4(I:4dq:5V7 &I)f4e
4&9H/4U5:*E
^:4< I&M%&*744*kVF
4U7&i5&I * :C
G*5#d dD&( /k%&I:E
b. Cơ cấu tổ chức của trung tâm du lịch văn hóa thể thao Phú Sơn
H/A[E^/B_C'F4M%&*7PQb@..9H/E

74/B_C'F*?CG!!\K:D
&#>*%&:*hiCG!IFG
Giám đốc điều

hành
9i7 9iI& 9iMI6:
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In
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F'6: B)D/I)iTK:D&#
F!I6C)# 7E0RI:/B*BL
  ##):4&V'F*? w7&B
4:'6?h:B'F4"E
u^CG# d%&f5V*.*7z2{
cJ&K:DA:
}K:D9!K:D\Q+-,
VF2BI&%&.*7 4+?*:# -,
V%&*7*:4E
cND'F4":
+ Phòng nhân sự:^! d_C7#:6VM
:5&#:M:D +4&V 27
I6,d-,# d):5V
7*.*7E
}Phòng kinh doanh\^!# d4I6,m #5V
:64I&\=:64&*I'F:276
I6/*$I&\Q*U4?rl
}Phòng tài chính kế toán:^!# d45:: $$M%&
*7I*&:IF*&#E
+ Bộ phận lễ tân\^!=# d! >I:II:6 *+
ITI:,E&*&U)5_MI:56:
? diI:,!E
+ Bộ phận buồng và giặt là\!# d4,iI:*
5V+&I:4*,I:,EKI:#GI"? d
R4A+)5:4>756$*,:i*I:,E
+ Bộ phận nhà ăn Âu\J&A:7 5† :7 56
†! dF5FB(%,| #AGCD

I:,'D(%&I:EF5FB4:!G 
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+ Bộ phận kỹ thuật\^!*:I*&3&U&5Fh5V
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+ Bộ phận kinh doanh các dịch vụ khác\^!*:##I
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2.2.2 Phân tích ảnh hưởng của các nhân tố môi trường đến đào tạo và bồi dưỡng
nhân lực tại trung tâm du lịch văn hóa thể thao Phú Sơn
a. Ảnh hưởng của nhân tố môi trường bên ngoài
u0)*+ <)
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CDE

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! ):, 5A74*I:,!*EK&
,DGWZZX(GWZ[ZI6b#=&4,:hC&DE
A+VI%FI664+78RE
.*7PQb@..9/gRI!IG:I I:4**
I:MI:G -*!!FM , 5A74E
N:,!M:I8dI?+F:i4I6 :
*74USG)BiA+#M:6
I#(I&:M, 5A74
I:,('&7M:E
c‹6D2V\PD4&V*I:,*B&, #
, 5A,I:, dV:Iw4w4,*
5D*M27:/*$, 5A4"7 ED 
:7 ,# dd dI:,|&# d
,7  E^:7 *~,
I)k I6C#i, :I6C2VE
c‹6DI&-In)#\N:,*&5?JVQ>7
:*&65?#,:Œ&25&AFCG:M
D,*!:(MM#,E@#D_
#,!]5#,:656#,e*':*$
!6I:'&!4):C(%&I:4*V:&
BEE
u0)*+ )
c.I:\N:4U+&:&? d%&
&#EHM#%&I:4F'"5:D &#
$ &#(6F,*$ :!5S:F
D&(?6%&+L :D%,*&%&
$E=CI:gM42:?(?*+f!
27dI6,:*I&&#E
c=C\Q:_CR:7B:6D( 

&#\=4#65?G4M :? d
I:l^:C!:V/4&4%&&# $
-4'&6M( %&,V/4&4%&&
#E
cD%,*&\!45#h+V,*&%&:D%&
,V*?*+E^!Fh*66&%&I:,E^,
*& :F'F:I6,:FrlD&I:
6 I:,SD&:4EP&#F56,
g6%&:D%,*&f!!I6,g64
*$!I6'FDB,VI&%&&
#
b. Ảnh hưởng của nhân tố môi trường bên trong
0)*+I&5*4)*+5*V5VI:,5&
A:6D  D /h BIn6D76DM  ?
6%&I:,E0)*+I&5*!D'&#8| ':
*$:*%&&#!\
- bD\Q6D*B(6&##:I6,I
&%&&#E
- ^/h BIn:! &*i6C'&*-*':*$,
*& CFr? dE= *I&/h BIn
4*B'&*-SF5F(I&hCV&BE
- ^/h B*5Vi:
.j4,i*&5?I:& D4gIM%
4,/h BInLE
^:ih**76I6 &WŠ‚%644,
i!#MIF[ƒ
W
EK+*i6+/z[WZ2W‚Z{
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2.3 Các kết quả phân tích về thực trạng công tác đào tạo và bồi dưỡng nhân

lực tại trung tâm du lịch văn hóa thể thao Phú Sơn
2.3.1 Đặc điểm tình hình nhân lực tại trung tâm du lịch văn hóa thể thao Phú Sơn
.DI7 %&*7:„•WZZX4XX+EHD44&
V%&*77:kMV_+&
A*$V- BE
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^:k
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9i7 W ]EX Z Z
N& W ]EX W YE[
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b# Z Z Š []EŠW
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b/F*M ‚ XEƒ [‚ ][EW
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( Nguồn: Phòng nhân sự khách sạn Phonex thuộc TTDLVHTT Phú Sơn)
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75Sy4#&UE.MB%&) #D47 
&*%6h:5V\In5F #E=7 U*%
6h:5V\ # /F*MlP75D4":7
&U56D) #RsI:&,I6
&*) #) #4)75_V:4"E.*
7PQb@..9H/$  ,V*V+&

8y4#477 I:4EN6B4&V/D*~4
,VI& _CF2B!U ,6B?\
Vg*~GV#$,5:*) #E.-i6
I#U%&I: B4? d IFG
C? di,6E
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z+{ .@9.
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Q&V*6 ƒ‚ [‚ ]Š ]]
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( Nguồn: Phòng nhân sự khách sạn Phonex thuộc trung tâm DLVHTT Phú Sơn)
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DB%647 4) #I:& ) *&
*+-4,&#%66I#+&*e -TI
#E.y4#4&V*64/*B y4#4&V:6E
,I#*7CFr? dV:D/
IFGG!I:/DDE.y4#4&V*6:6g
/D4"E
2.3.2 Hình thức, nội dung, phương pháp đào tạo và bồi dưỡng nhân lực tại trung
tâm du lịch văn hóa thể thao Phú Sơn
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!+: )fA5E
2.3.3 Thực trạng công tác tổ chức đào tạo và bồi dưỡng nhân lực tại trung tâm du
lịch văn hóa thể thao Phú SơnE