Tài liệu Microsoft Office 2010 Product Guide part 8 docx

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Easily set separate editing, Help, display, and ScreenTip languages.


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Automatically track e-mails, create and run a sales process that fits your business, deliver
and follow-up on marketing campaigns, and execute projects efficiently and effectively.
Outlook 2010 with Business Contact Manager provides powerful customer and contact management to improve the effectiveness of
your sales, marketing and project management efforts. With an entirely new interface, new project management and marketing tools,
and powerful customization, Outlook 2010 with Business Contact Manager lets you manage all of your organization’s customer
information within Outlook.
 Organize your business data into four role-based workspaces: Sales, Marketing, Projects, and Contact Management. Create
filtered lists and preview panes that show exactly the information you need.


Available for:
 Outlook with Business Contact Manager installs
Microsoft SQL Express 2008 SP1.

Create tabs to organize all your business data
and show exactly the information you need.

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 Lead scoring ensures you pursue the most promising first.


Leads can be scored
automatically, according to
criteria you specify, or you

can override and specify
the score directly.
 Define and use sales stages and activities within each stage to track and view sales opportunities from inception to successful
close.

Business Contact Manager allows you to create as many sales stages as your business needs, and then track
opportunities from prospecting to closed won.

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 Create new record types or completely customize existing ones. Add or remove fields, so that each record reflects exactly your
business needs. Define entirely new record types such as Vendor, Salesperson or Employee, and then decide exactly which fields
each record type needs. And, do all of this with the visual form designer. Click and drag to create new fields, remove one you
don’t need, or rearrange fields on the form.
 Conduct efficient marketing campaigns with call lists and other marketing activities. Select exactly the contacts that you need to
call, then write or import a call script. As the call proceeds, take notes directly in the script, then record ―call complete‖ and set a
follow up flag for those contacts requiring additional actions.
 Keep track of business performance with the new dashboard. Monitor important aspects of your operation with graphical
gadgets, such as sales pipeline, project status, and marketing campaign comparisons.


The dashboard lets you display
exactly the information you need
to get an overview of your
business.
 Share contact information and sales information with those in your team who need it. When the potential customer calls, your
salespeople have the information they need to close the sale.


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Get things done when and where you need to, from virtually any computer with an Internet
connection.
When you want to leave your computer behind or
need easy, shareable tools for collaborating with
others, do you have what you need to get things done
easily and effectively? Consider the following scenarios:
 You’re away from your home or office and away
from your computer. You are about to give an
important presentation when critical new customer
data comes in. So, you put your flash drive into the
conference room computer to quickly update your
slides. What do you do when you discover that this
computer does not have PowerPoint installed?
 You and your team all use different versions of
Microsoft Office, some on Windows and some on
Mac. Wouldn’t it be great if you had a common set
of tools that you could all use to easily share and
edit data and manage ongoing project notes?

Office Web Apps available for:
 Office Web Apps include Microsoft Word Web App, Microsoft Excel Web
App, Microsoft PowerPoint Web App, and Microsoft OneNote Web App.
 For businesses: Requires SharePoint Foundation 2010.
 For personal use: Requires a free Windows Live ID. OneNote Web App
and editing in Word Web App will become available on Windows Live in
the second half of calendar year 2010.
 Requires a supported browser and an Internet connection. Supported
browsers include Internet Explorer 7 or later for Windows, Safari 4 or later
for Mac, and Firefox 3.5 or later for Windows, Mac, or Linux.
 View Word, Excel, and PowerPoint files that you save to a SharePoint 2010

site using mobile viewers for Office Web Apps. Supported mobile
browsers include Internet Explorer on Windows Mobile 5 or later, Safari 4
on iPhone 3G or 3GS, BlackBerry 4.x and later, Nokia S60, NetFront 3.4, 3.5
and later, Opera Mobile 8.65 and later, and Openwave 6.2, 7.0 and later.