Tác động của hoạt động tiếp thị mối quan hệ khách hàng đến lòng trung thành của khách hàng sử dụng dịch vụ VNPT tân thạnh – thạnh hóa
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12.126
10,140
14.466
Par Change
-.067
.047
-.069
-.053
-.057
-.041
-.053
-.053
.125
.097
.098
.066
.132
.091
.064
.086
.096
.083
.092
.062
.083
.062
.080
.151
.078
.145
-.060
-.053
-.069
.038
.046
.098
.056
.051
.056
.048
.078
.071
.084
XLIV
SHL3
SHL2
SHL2
SHL2
SHL2
SHL2
SHL2
NTKH3
NTKH3
NTKH3
NTKH3
NTKH3
NTKH3
NTKH2
NTKH2
NTKH2
NTKH1
NTKH1
NTKH1
NTKH1
NTKH1
HATH4
HATH4
HATH1
CLDV4
CLDV3
CLDV1
CLDV1
CLDV1
LTTKH4
LTTKH4
LTTKH4
LTTKH4
LTTKH4
LTTKH4
LTTKH3
LTTKH3
LTTKH2
LTTKH2
LTTKH2
LTTKH2
<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<---
NTVG1
NTVG
HATH3
NTVG5
NTVG4
NTVG2
NTVG1
LTTKH
LTTKH4
LTTKH3
LTTKH1
NTVG4
NTVG1
SHL1
CLDV1
LTTKH2
SHL
SHL3
SHL2
SHL1
LTTKH2
NTVG4
NTVG1
CLDV3
GTCN2
LTTKH3
LTTKH4
LTTKH3
LTTKH2
NTVG
NTKH
NTKH3
NTKH2
NTKH1
NTVG2
CLDV4
CLDV2
GTCN2
SHL3
NTKH2
HATH1
M.I.
9.334
10,073
4.451
8.524
4.016
11.111
5.400
6.547
5.008
7.948
6.332
8.162
8.505
7.604
4.168
5.781
7.428
7.408
7.132
11.332
5.162
5.645
5.035
4.175
5.489
4.540
4.577
4.543
8.424
4.972
8.120
9.294
7.214
6.286
5.911
5.046
4.619
8.281
4.626
5.058
5.169
Par Change
.067
-.077
-.036
-.060
-.041
-.068
-.047
.074
.063
.080
.070
.092
.093
-.083
-.050
.062
.102
.092
.084
.110
-.064
-.084
-.079
-.063
.072
.070
-.078
-.078
-.105
.075
.082
.075
.070
.063
.068
-.047
-.043
.080
.066
.060
.060
XLV
LTTKH1
LTTKH1
LTTKH1
LTTKH1
LTTKH1
LTTKH1
LTTKH1
NTVG2
NTVG2
NTVG1
NTVG1
NTVG1
NTVG1
NTVG1
NTVG1
<--<--<--<--<--<--<--<--<--<--<--<--<--<--<---
M.I.
6.562
6.307
4.642
8.827
5.550
4.756
6.114
6.531
6.820
7.694
4.547
5.249
7.681
8.017
6.468
NTKH
SHL3
NTKH3
NTKH2
NTKH1
HATH3
CLDV3
NTKH2
LTTKH2
HATH
SHL1
HATH4
HATH3
HATH2
HATH1
Negative
eigenvalu
es
Iteratio
n
Par Change
-.057
-.057
-.040
-.059
-.045
-.039
-.046
-.025
-.024
.064
.043
.039
.047
.046
.046
Conditio
n#
Smallest
eigenvalu
e
Diamete
r
0
e
23
-1.178
9999.00
0
1
e
32
-1.699
2.844
28
-.714
.520
21
-1.952
1.085
17
-12.697
.487
16
-4.986
.114
2
3
4
5
e
*
e
*
e
*
e
*
6
e
16
-4.999
.037
7
e
15
-.986
.134
8
e
6
-1.677
.602
9
e
3
-.523
.257
10
e
1
-.084
.285
11
e
0
6754.08
.788
F
9883.42
5
6396.64
8
5670,87
5
4266.93
0
3380,89
8
3078.08
4
2994.90
4
2752.98
6
1907.38
6
1529.00
8
1263.21
7
942.495
NTrie
s
Ratio
0
9999.00
0
19
.587
6
.973
5
.928
5
1.066
6
1.032
5
.779
7
.943
7
.972
5
.957
5
.797
7
.646
XLVI
Negative
eigenvalu
es
Iteratio
n
12
e
0
13
e
0
14
e
0
15
e
0
16
e
0
17
e
0
18
e
0
Smallest
eigenvalu
e
Conditio
n#
Diamete
r
F
NTrie
s
Ratio
1.001
849.138
1
.558
.189
771.101
1
1.194
.086
755.754
1
1.176
.046
753.844
1
1.116
.019
753.761
1
1.041
.001
753.760
1
1.003
.000
753.760
1
.998
0
4811.00
8
4889.45
3
5097.84
5
5053.03
3
5125.49
0
5169.38
7
5169.62
7
Model
Default model
Saturated model
Independence model
NPAR
73
325
25
Model
Default model
Saturated model
Independence model
RMR
.067
.000
.652
GFI
.849
1.000
.118
AGFI
.806
PGFI
.659
.045
.109
Default model
Saturated model
Independence model
NFI
Delta1
.925
1.000
.000
RFI
rho1
.911
IFI
Delta2
.949
1.000
.000
TLI
rho2
.939
Model
Default model
Saturated model
Independence model
PRATIO
.840
.000
1.000
Model
Model
Default model
Saturated model
CMIN
753.760
.000
10037.219
NCP
501.760
.000
.000
PNFI
.777
.000
.000
DF
252
0
300
P
.000
CMIN/DF
2.991
.000
33.457
.000
CFI
.948
1.000
.000
PCFI
.797
.000
.000
LO 90
423.112
.000
HI 90
588.032
.000
XLVII
Model
Independence model
NCP
9737.219
Model
Default model
Saturated model
Independence model
FMIN
2.431
.000
32.378
Model
Default model
Independence model
RMSEA
.080
.324
Model
Default model
Saturated model
Independence model
AIC
899.760
650,000
10087.219
Model
Default model
Saturated model
Independence model
ECVI
2.902
2.097
32.539
Model
Default model
Independence model
Minimization:
Miscellaneous:
Bootstrap:
Total:
LO 90
9413.288
F0
1.619
.000
31.410
LO 90
.074
.318
LO 90
1.365
.000
30,365
HI 90
.087
.329
BCC
913.127
709.507
10091.796
LO 90
2.649
2.097
31.494
HOELTER
.05
120
11
HI 90
10067.491
HI 90
3.181
2.097
33.605
HI 90
1.897
.000
32.476
PCLOSE
.000
.000
BIC
1172.765
1865.433
10180,713
CAIC
1245.765
2190,433
10205.713
MECVI
2.946
2.289
32.554
HOELTER
.01
127
12
.061
1.555
.000
1.616
Regression Weights: (Group number 1 - Default model)
Parameter
NTKH <--NTKH <--NTKH <--NTKH <--SHL
<--SHL
<---
NTVG
CLDV
HATH
GTCN
NTVG
CLDV
SE
.110
.110
.111
.101
.095
.077
SE-SE
.003
.003
.003
.003
.003
.002
Mean
.214
.196
.252
.250
.089
.212
Bias
-.007
-.008
.003
.012
-.002
-.003
SE-Bias
.005
.005
.005
.005
.004
.003
XLVIII
Parameter
SHL
<--SHL
<--LTTKH <--LTTKH <--NTVG1 <--NTVG2 <--NTVG4 <--NTVG5 <--LTTKH1 <--LTTKH2 <--LTTKH3 <--LTTKH4 <--CLDV1 <--CLDV2 <--CLDV3 <--CLDV4 <--HATH1 <--HATH2 <--HATH3 <--HATH4 <--NTKH1 <--NTKH2 <--NTKH3 <--SHL1
<--SHL2
<--SHL3
<--GTCN1 <--GTCN2 <--GTCN3 <---
HATH
GTCN
NTKH
SHL
NTVG
NTVG
NTVG
NTVG
LTTKH
LTTKH
LTTKH
LTTKH
CLDV
CLDV
CLDV
CLDV
HATH
HATH
HATH
HATH
NTKH
NTKH
NTKH
SHL
SHL
SHL
GTCN
GTCN
GTCN
SE
.076
.074
.110
.169
.000
.064
.038
.072
.000
.051
.029
.046
.000
.037
.050
.048
.000
.072
.071
.059
.000
.052
.059
.000
.043
.068
.000
.056
.034
SE-SE
.002
.002
.003
.005
.000
.002
.001
.002
.000
.002
.001
.001
.000
.001
.002
.002
.000
.002
.002
.002
.000
.002
.002
.000
.001
.002
.000
.002
.001
Mean
.278
.222
-.057
1.283
1.000
1.192
1.042
1.168
1.000
.818
.946
.831
1.000
1.050
.992
.986
1.000
1.201
1.063
1.120
1.000
.996
1.037
1.000
1.149
1.014
1.000
.913
1.035
Bias
.005
.004
.006
-.001
.000
.010
.005
.009
.000
.002
.000
.004
.000
.002
-.002
.002
.000
.003
.002
.004
.000
.004
.003
.000
.003
.002
.000
.002
.003
SE-Bias
.003
.003
.005
.008
.000
.003
.002
.003
.000
.002
.001
.002
.000
.002
.002
.002
.000
.003
.003
.003
.000
.002
.003
.000
.002
.003
.000
.003
.002
