Tài liệu management responsibility 1 pdf

PB-Nr:
M 02

Management Responsibility


Approved by Issue date Update status page
Ing. Berghofer September 2001 1
1/3



Process owner: Ing. Kurt Berghofer
Process purpose and
target:
The definition of the quality and environmental policy
and the current monitoring of the adherence to these
specifications.

monitoring/characteristic numbers

Quality: Q-costs (costs for the maintenance of the system, e.g.:
Personnel expenditure, inspection devices...)
Q-losses (costs due to errors, e.g.: Complaints,
blockings, reworks...)
Environment: E-characteristic numbers


procedure/process documentation/competence

PB-Nr:
M 02

Management Responsibility


Definitions of Quality
and Environmental
policies
Responsibility
Document
Definition of company
goals
Implementation
Reporting to
Management
Evaluation of the results
Comparison of goals
versus results
HQU 01 - Chapter 07
Executive Management
Executive Management
Responsible person
Management
Process responsible persons
Continues improvement
Management proposal

Minutes of meetings
Management report
Minutes of meetings Process responsible persons
Management report


Definition of the QE targets:
At least once annually the specifications and targets for the different processes must
be defined in writing by the management. One should consider that the targets
contain valuation criteria which are as much quantifiable as possible.

Definition of the QE of program:
For the conversion of the QE targets a QE program (measures in the form of
projects) is to be set up, which includes the following


 Dates for the implementation of the individual measures,
Approved by Issue date Update status page
Ing. Berghofer September 2001 1
2/3





PB-Nr:
M 02

Management Responsibility

Approved by Issue date Update status page
Ing. Berghofer September 2001 1
3/3



 Competencies for the reaching of the QE targets in the individual fields of
duties and measures,
 Financial and personnel means and resources for the reaching of the QE
targets.

QE program and QE targets are to be determined in written form.

Management report:
This report is to be created once annually from the assigned ones and has to contain
information over following parameters at least. Special occurrences are to be
specified additionally in the report.

 Comparison of ideal and actual values to the QE program and targets
 Overview of the product quality of the different production departments
 Outline of the environmental performances and losses
 Summary of the QE management activities (audit, corrective measures...)
 Summary of process classification numbers for all main cases of the process
landscape
 Customer satisfaction


The report is to be brought to the attention of the management (demonstrable) and to
be distributed to all process responsible persons.

The management evaluates this report and uses it as basis for the new definition of
the QE targets.


The discussions stated in the discussion matrix serve as instruments of the short
term management control - in particular the discussions in which the management
participates.


Applicable documents

M 02.01 Discussion matrix