Đáp án phần nghe thi TA khoa Công Nghệ Thông Tin DHCNHN

UNIT 1 :
Bài 1 :
1. Copyright

a. a work in this area is
not limited by
copyright.

1. e

2. Royalty

b. effects on gaining the
cost of creating the
work.

2. d

3. Author

c. assigns copyright for
a work

3. c

4. Piracy

d. The money is paid for
the author by others, so
that his/her works can
4. b

be used or performed by
them

5. Public domain

e. The legal control over
5. a
an original work

Bài 2 :
Listen then fill in the gaps WITH NO MORE THAN 2 WORDS
0:0/02:23

1.When Fergus Industries can't earn much money from sales, its intellectual makes
it company. valuable
2.Patent stops other companies from copying your creation because it means you
own it.
3.A trademark identifies a company and its goods by a name, a symbol or a word.
4.The license usually show very clearly the way the IP can and cannot be used.
5.A right holder is the person or company legally possessing a piece of an
intellectual property.


Bài 3:

Listen to a short talk then fill in the gaps with ONLY ONE WORD
0:0/01:27

1. Copyright law protects the interests of authors, and publishers. creators
2. A large number of texts, , recordings and videos searched onlines are protected

by copyright. images
3. The employer owns the creation if it is created by an employee in the course of
employment. intellectual
4. Copyright can be assigned in for example an author's contract or a musicians
contract. writing
5. The academic must check the terms of publishing contracts carefully. authors
Bài 4:

Listen to the introduction of “The 10 Commandments of Computer Ethics”
then fill in the summary WITH NO MORE THAN 2 WORDS
0:0/02:50

Ethics is a branch of philosophy that deals with determining what is right and
wrong. People working in the field of IT is going to have a lot of (1) ethical
problems dependentIT professionals seem like a wizard. Non-technical people are
gradually (2) dependent and believe in information technology. The future is
very bright for IT workers. This is the reason why IT professionals need to study
and practice (3) computer ethics. People rely on computers to handle the more
boring details of their lives. An enemy or business competitor could destroy your
reputation if they get access to you address on the internet. This is why we need to
study Computer Ethics. The idea of Computer Ethics was invented in 1950 by MIT
professor Norbert Weiner. Criminals can take advantage of phishing and other
(4) social engineering techniques to steal your financial information . Companies
can (5) create confusing privacy policies to take and use information about you
without your knowledge or consent. Governments can block access to information
using firewalls. These are all (6) ethical violations that happen every day.
Bài 5
Listen to Rules (from Rule#1 – Rule#5) of computer ethics then answer the
questions WITH NO MORE THAN 3 WORDS
0:0/02:07

1.Who should be in charge of the actions of the program? the programmer
2.What is created that can be considered as to be wrong ? a computer virus
3.Why mustn't you read someone’s real physical mail? It is illegal


4.What does Rule #4 tell computer users not to do? steal
5.What example does the speaker mention in Rule #5 as an action of creating fasle
fact? photoshopping
Bài 6
Listen to Rules (from Rule#6 – Rule#10) of computer ethics then answer the
questions WITH NO MORE THAN 3 WORDS
0:0/02:50

1.How many choices can you have when copying or using proprietary
software? two
2.Why is using bootleg software dangerous? hidden malware
3.Who has to take irreparable damage from copying?

the creator

4.What do IT workers do to promote negative behavior such as killing or
gambling? write software
5.According to Zuckerberg, what is having two identities an example of? lack of
integrity

UNIT2

Bài 1:
Listen to the audio from the online tutorial for DTP publishing and put the

steps in the creation of a DTP document (a-f) into the correct order.
0:0/01:37

a. The DTP designer decides the basic form of the document.
b. Take the files to a service bureau.
c. The disigner chooses a template or specify the setting of a new document.
d. The designer imports the pictures.
e. Type the text directly.
f. The designer prepares the text for printing.

1- a

2- c

3-e

4-d

5-f

6-b

Bài 2 :
What element is NOT referred in the basic form of the document? layouts required
What does a designer select to start creating DTP document? a template


What can the designer do with the text in Word or WordPerfect? import it
According to the audio, how many functions of precise tools are mentioned? 4
When should the designer be ready to print the file? After the file is composed and

saved.

Bài 3:
1.In the first step, the leadership provides the requirements to the organization, and
analyzes determine project approach. F
2. A lot of internal stakeholders reviews each design in a design document. T
3.The code development is the shortest part of the SDLC process.F
4. The code is tested based on the customer's requirements.T
5. Once the code is tested, the product is sent to the customer. T
Bài 4

Listen to the text about software development life cycle in task 3
again and fill in the gaps with NO MORE THAN THREE WORDS.
0:0/02:05

1.

In the first step of software development life cycle, requirements from the
customers are gathered to determine who will use the software and how.

2.

After gathered, the requirements are used to produce several designs of the
product.

3.

The third stage of software development process is coding and
implementation.

4.

The code is tested to make sure that the code works according
to specifications.

5.

Once the product is in use, the customer may experience technical issues
and maintenance of the software occurs at that time.

Bài 5:
1. How many options does A/B testing have? Two
2. What can results of A/B testing have a big influence on? A website


3. What is A/B testing commonly used? Marketing
4. By whom may the differences between the options of A/B testing be not

easily realize? The user
5. What is option A referred to as? Control option

Bài 6 :
1. A/B testing enables researchers like marketing professionals

to show

options A and options B to users.
2. A/B testing provides a snapshot into consumer preferences, and results of

A/B can impact on marketing campaign for releasing a product or website.

3. Metrics for testing websites are color choice, font style, page layout, page

content, or use of multimedia elements.
4. The purpose of some goals may be to determine how long a visitor stays on

a web page.
5. Based on the actions taken by the user, data is collected for the goals that

were previously defined.
UNIT 3
Bài 1:
1. Many basic drivers can’t be installed automatically in Windows 7. F
2. To check updates for the devices installed some time ago, go to Start > All
Programs > Windows Update > Check for Updates. T
3. The man finds the driver for his Ethernet Controller up-to-date. F
4. It’s recommended to check the manufacturer's website to install the new device
drivers. T


5. To roll back to the previous driver, left-click, choose Properties, and on the
Driver tab, click Roll Back Driver. F
Bài 2:
Listen to a man talking about how to install Windows 8 from Windows 7 and
complete the table with NO MORE THAN THREE WORDS and/or A
NUMBER
0:0/01:56

How to install windows 8 from windows 7
Step # 1 — Starting Setup First, insert (1) into your
computer —> go to "computer" —> double click on

DVD drive —> click `install now' and wait for setup to
start.
Step # 2 — Starting the Installation Click on c ' when
asked whether you want to go online or get updates —
> select the —> accept the license terms —> click
`upgrade' to Windows 8 —> wait for some time for the
computer to upgrade.
Step # 3 — Waiting for the install After the computer ,
select `Windows 8' operating system —> wait for the
install.
Step # 4 — Personalizing Windows 8 Personalize
Windows 8 by choosing the (5) for the operating
system —> click `next' —> select `Use express
settings' —> wait for the installation to continue —>
finish the installation.

1. Windows 8 DVD
2. No thanks
3. Windows 8 architecture
4. restarts


5. color
Bài 3:
Listen to the man talking about how to install a printer on Windows 10 and
choose the best answer
0:0/01:57

1:The man starts installing the printer by …

going to the ‘control panel’.
2:When the computer finds the printer, as usual you just need to …

tap ‘next’ till the installation’s finished.
3:In case the computer doesn’t find the printer, first, you need to …

continue the installation and click on ‘my printer wasn't listed’.
4:What model is the man’s printer?

HP 6500
5:What website does the man suggest to download the printer driver?

hp.com/support
Bài 4 :
Listen to the man talking about how to install and update drivers in Windows
XP and fill in the gaps with NO MORE THAN TWO WORDS
00:36/02:49

1. Normally, when you first plug in your device, it’ll install the. necessary drivers
2. The man has got some problems with his Laserjet printer so he needs to its
drivers. update
3. To manually install a driver, first, access the of the manufacturer and download
the latest one. website
4. You can update your current driver by opening and choose ‘Update Driver’ .
device manager
5. It’s a good idea to your computer even if you are not prompted. restart
Bài 5:
1. What operating system is the man installing? Windows XP
2. Where should you go to buy the CD? the store

3. What key does the man press to load the Windows setup screen? the spacebar
4. What should you do with the hard drive, which helps to store backup
data? partition
5. What system does the man recommend to use to format the hard drive? NTFS
system
Bài 6:
Listen to the woman talking about some basic tips to maintain the laptop, and
complete the table with NO MORE THAN THREE WORDS
0:0/02:31

Basic tips to maintain your laptop

Tip 1

Delete the no-longer-used files in the (1) hard drive and stay away from c
or files in the system 32 folder.

Start deleting files in the (2) download folders where all your images, vide
installed files are.
Clean up your desktop:

Tip 2

On the Windows: right-click on your desktop wallpaper, and then organize it
you want.

On the Mac: right-click or control-click, then click on an (3) option that say
Tip 3

Delete all the used data in your browser's cache and cookies.

Tip 4

Clean up your (4) screen and keyboard using the proper tools such as p
screen wipes or canisters of canned air.
Clean up the ports or connection types so that they can last for years.

Tip 5

Don’t forget for check your camera and microphone.


Tip 6

It’s very important to update your (5) software and firmware to keep your la

UNIT 4 :
Bài 1:
Stunning

7

Premium

8

Sleek

2

Great

...........
.

responsi
ve

11

Powerful

...........
.

Highquality

4

Ultraportab
le

5

Excellent

10

Comfortabl

e

9

Slim

6

Functional

1

Vibrant

..........
..

Premium

3

Bài 2:
1. Many watch faces need to be loaded from the
phone app.

T

2. You can make phone calls and respond to
notifications with Fitbit Ionic.

F

3. You have to sync with your computer to transfer
music onto Fitbit Ionic.

T


4. Fitbit Ionic’s payments support credit cards from
all banks.

F

5. According to the reviewer, Fitbit Ionic is the best
smartwatch.

F

Bài 3:
1:How much does the LG V30’s unlocked version cost? $830
2:What feature is NOT integrated into LG V30? Super AMOLED screen
3:Which component of LG V30 and Samsung’s similar sized phones is neck-andneck? Battery
4:What feature of the LG V30’s camera CAN’T you find on its competitors?
Wide-angle
5:According to the review, what is the con of LG V30? Design
Bài 4:
Listen to the short talk and complete the sentences with NO MORE THAN 2
WORDS
0:0/02:16

1. The Dell laptop is one of the very best notebooks which you can buy for $750
2. You can fold over the laptop backwards to make it into a touchscreen tablet
3. The laptop has a fast Solid State Drive with GB of storage. 256
4. A special depth-sensing camera that lets the author log into Windows with his .
face
5. The external battery gave 3 to 4 of additional battery life for about a hundred
bucks. hours
Bài 5:
Listen to the short talk and complete the summary with NO MORE THAN
TWO WORDS
0:0/01:59


The Samsung Galaxy Tab 10.1 is obviously named for its 10.1-inch screen. It is a
1. Google experience tablet which means it uses Android 3.0.1 UI. The tablet has a
Tegra 2 dual-core CPU and a 1280 x 800 2. resolution. . It is as 3. thin as the iPad
2 and is actually slightly lighter, but is about half an inch 4. longer and a quarter
inch wider than the iPad 2. The tablet sports a clean design with no mini USB or
mini or micro HDMI ports. One disappointing design is the 5. plastic back which
make the tablet feel less solid.
Bài 6:
Listen to the short talk and answer the questions with NO MORE THAN 3
WORDS
0:0/02:16

1. How much is the Dell Inspiron 7000? $750
2. What is its frame made of? metal
3. What is the storage of its SSD? 256GB
4. How long does the Inspiron 7000’s battery last?

6 hours

5. According to the reviewer, which component of this laptop is worth your
money? external battery

UNIT 5:
Bài 1:
Procedures
Phase 1:
Greeting

Phase 2:
Active
listening
Phase 3:
Gain

Advice

Examples of what to say

Do not use too short or too long greeting.
Tech support. This is
Make sure you are authentic, friendly, (1)
Don. Can I help you ?
professional and respectful
Get a callback
disconnection

number

in

case

of

Collect necessary information
(2) software version

such

as

Repeat the problem and get confirmation to I’m going to repeat back
ensure correct understanding
the problem just to make


agreement

sure I (3) understand

- Apologize: only if it the problem is cause by
Phase 4:
you, your company, or product/service
I’d be upset too if that
apologize,
- Express sympathy and understanding with happened to me.
(4)

an authentic statement
I’m going to take care of
empathize
and reassure - Take ownership of the problem and promise this personally
to see it through
Phase 5:
Problem
solving

Say something to let the customer know that
you’re still there if he/she stays (5) on the I’m working on it.
line

Phase 6:
Confirmation

Do not close the ticket until you’re sure the
“Is there anything I could
problem is solved to the customer’s
have done better?”
(6) satisfaction

Bài 2:
0:0/02:18

1:What is the customer’s problem?
She can’t access a network partition
2:What are the woman’s name and extension number?
Janet, extension 931
3:Which of the following is true?

The customer is not sure which OS she’s using.
4:What does the technician do after asking for necessary information?


Confirm that he gets all the details correctly
5:What does the technician do after resolving the problem?
Ask the customer to check

Bài 3:
1:Stacey is having a problem connecting to the server. F
2:The document Stacey is trying to upload won’t display properly. T
3:This is the first time the problem has happened. F
4:Nick suggests changing the security setting of the folder. T
5:Stacey follows Nick’s instruction and checks another file. F
Bài 4:
1:What does the customer think happen to the headphones? broken
2:What is the model number of the headphones? XL909
3:What does the customer need to do with the phone before pairing? (one-word
answer is required) reboot
4:How long should the customer press the button? (write a number and a word for
this question) 5 seconds
5:Which application does the customer have to launch? (one-word answer is
required) settings
Bài 5:
1:Why can’t the customer log in her account?
There’s a problem with her browser.
2:Why does the technician ask the customer to click the help button on her
browser?

To check the customer’s browser version
3:What happens after the customer clears cache memory?
None of the above is true.
4:What are the next steps to clear cache memory after the "more tools" window
shows up?
Click "basic" -> check all boxes -> click "clear data"
5:What should the customer do right after the cache memory is cleared?
Refresh her browser
Bài 6:
1:What is the customer’s last name? Perez
2:In which year was the customer born? 1987
3:How is her internet connection? strong
4:Which operating system is the customer using? IOS
5:Which button on the App store screen should the customer tap on? update
UNIT 6:

Bài 1:

1.The first speaker is interested in surfing the web. False
2. He’s been working for a successful TV company. True
3. About three years ago the second speaker began to work in a
computer support centre. True
4. People come to see her and ask her for help. False


5. The third speaker’s major is electric engineering. False
6. He’s responsible for designing, developing and testing computer
components. True
7. The forth speaker worked for Novell in 2006. False
8. She tries her best to protect information from viruses and system

crashes. True
Bài 2:
1:Ms Sarah Brown got her degree in___________.
Computer science
2:She spent _________ working for British Gas.
a year
3:She’s ever written programs for ______________.
general commercial use
4:Ms. Brown usually works with _______________.
Microsoft Access
5:Her current job is ______________.
a software engineer
6:She has a basic knowledge of ______________.
Spanish and Italian


Bài 3:
1. The first speaker is a man who is 35 years old .
2. His duty is to develop market, design and maintain web pages
3. The second speaker often talk to the users via the telephone.
4. The third speaker often works closely with a software engineer
5. The forth speaker is responsible for assigning access passwords
to employees.

Bài 4:
A hardware engineer

A database administrator

A computer security specialist

A network administrator

A system analyst

A webmaster

A tester

A help desk technician

1. Speaker 1: A webmaster
2. Speaker 2: A help desk technician
3. Speaker 3: A hardware engineer
4. Speaker 4: A computer security specialist

Bài 5:

1. What are the employees at QRC Software expected to abide? code of
ethics


2. What does the company strive to do to the clients? deliver excellent
products
3. How must the engineers never be about software performance to meet
a project deadline? deceptive
4. What mustn’t engineers violate in the process? the public interest
5. What are dishonest behavior and actions contrary to these principles
considered? unethical

Bài 6:

1. According to them, ethics is an important topic in software
engineering
2. When the engineer was at his last job, he was pushed to meet a
deadline
3. His wrote the software to protect private records, so it needed to be
tested to ensure security. 4. The engineer wanted to protect the best
interests of the public. Therefore, he didn’t accept to deliver the software
without adequate testing
5. The engineer always has high standards for the software that he
creates.

UNIT 7
Bài 1:
1:How many things does the applicant need remember to show you are the best
one?


2
2:Where does the recruiter give required skills?
In the job description
3:What part of the name should the candidate write in the CV to keep it
professional?
First name and last name
4:How is the applicant when listing socializing as an interest?
Friendly and confident
5:What must you do in the last step?
see the inside and out back to front upside down

Bài 2:
1. The speaker comes from a new modern town. F
2. His major is mechanics and machine design. T
3. Real jobs gave him basic knowledge of a different engineering fields. F
4. He has a good practical experience at work. F
5. He is a friendly, helpful and hardworking person with a great sense of humor.
T

Bài 3 :


1. 99.5 percent of recruiters use digital application process.
2. half the recruiters refuse an applicant who sends a traditional cover.
3. A cover letter is the first chance to talk personally to the potential
employer
4. In tip 3, “ forms of address ” is to know who you're addressing the
letter to and their preferred title.
4. If you don't have previous experience, display your enthusiasm for
the role and the learning.

Bài 4:

1.Career portfolios are used to plan, organize and document education,
work samples and skills.
2. Career portfolios service proof of oneness skills, abilities
and potential in the future.
3. Many school programs will have students create, update and use the
career portfolio.
4. A career portfolio should be personal and contain
critical information.

5. A career portfolio is used for personal advancement as a marketing
tool.
Bài 5:

1. How much time does it take recruiter to read an applicant’s CV?
75 seconds


2. How many pages are used to link and show your CV? no more
than 2
3. What font do you choose to have the clear legible one? no smaller
than 11
4. What should you use to show that you're a good fit for their
organization? a personal statement
5. How do you type your job title and Company of employment? in
bold
Bài 6:
Steps to write a formal letter
Step 1

Type your address and telephone number 2 inches from the top.

Step 2

Type the date, month, day and year

Step 3

Type the recipient’s name, title and address one line below the date.

Step 4

Type the salutation one line after the recipient's address.
- In the first paragraph of the letters body, state the purpose of the
letter.

Step 5

- In the following paragraphs, use examples to support your main
point.
- In the final paragraph, summarize the purpose of your letter and
suggest a suitable course of action.

Step 6

Leave four lines for your signature between the closing and your types
name and title.


UNIT 8:
Bài 1.1:
1:What did Mr. Taylor probably do in his previous job?
He is responsible for cleaning computers
2:Mr. Taylor thinks that Java is _____.
a kind of beverage
3:What is the best word to describe Mr. Taylor?
uninformed
4:The company manager ______.
isn't going to consider Mr. Taylor for the job

Bài 1.2:

1. How did he hear about this job? on a website
2. What is his major at Sorbonne University? Software engineering
3. How long has he worked in his current job? for four years
4. Why does he want this position? To grow career
Bài 2:
Statements
1. The interviewee was a manager at Computer
Country.

T/F
T


2. The interviewee knew how many computers
were in her store.

T

3. The interviewee liked taking care of angry
customers.

F

4. The interviewee's husband has a new job in a
new city.

F

5. The interviewee would be able to start her new
job next week.

F

6. This new company isn't liked by many people.

F

Bài 3:
Name: Pia Marcotti
Place of Birth: Rome, Italy
Age: (1) 26
Post-University Experiences
- Working for mother's catering company, Meals On Wheels. Main responsibilities:
advertising and managing the (2) website
- Travelling mostly in (3) Europe
- Mastering languages: Italian and (4 ) Spanish
- Working for Bradford Footwear, a shoe company near hometown for (5) 3 years

Bài 4:
1.

What position does Gallini apply for? A technician

2.

When did she start working for Horton Engineering? Since 2008

3.

What is her current duty at Horton Engineering? Developing new

product


4.

What else was she responsible for doing at Farley Marine, apart from
machining and finishing? Quality control work

5.

What bachelor’s degree did she get in 2008? Applied sciences

Bài 5:
Speaker 1:
It is important to keep some of the following job interview tips in your mind. First
of all, remember to (1) dress suitably for interview. Secondly, conduct
some (2) research on the target company to show your interest in working there.
Last but not least, be (3) prepared to tell them why you are the best person for the
position.
Speaker 2:
In order to have a successful job interview, firstly, you should show your
confidence and interest in the job you are looking for. Always wear best suit
and (4) arrive early. Next, share your (5) experiences - sell yourself. Finally, it’s a
good idea to have some great (6) questions at the end of the interview.

Bài 6 :
1: Four years ago, Maria worked for a small HR services provider ___________.

in the B2B sector
2:Maria has been in her current job ____________.
for three years
3:Maria's current role is focused ___________________.


only on learning and development
4:Maria _______________________________.
did a diploma in L&D two years ago.
is doing a diploma in psychology at the moment.
Both options are true.
5:Maria will need to ________________.
devise and implement an L&D strategy
6:Maria ____________________________.
will hear back from them next week

UNIT TEST 1:
Bài 1:
1. Most application software developers use specific software development kit to
create applications
2. For iOS applications, the IOS SDK is required.
3. An SDK can take the form of a application programming interfaces in the
form of on-device libraries, of reusable functions.
4. SDKs may include sample software , or technical notes along with
documentation and tutorials.
5. A GPL-licensed SDK could be incompatible with proprietary software
development because of legal reasons.
Bài 2:
1.Apart from sending and receiving emails, Mat does computer ethics involve on
the Internet? chatting

2.What do the interner users expose to sign up for sites? personal information
3.What refers to the creations of mind? Intellectual property


4.Can digital content be under copyright? Yes
5.What does the improper use of the Internet refer to? Internet abuse
UNIT TEST 2:
Bài 1:
1. How can you make sure you've investigated the program itself? searching the
internet
2. What do you do first with the downloaded program to run the installation? allow
it
3. What do most programs require you to accept when you install them? license
agreement
4. What drive is the downloaded file copied to when it installs? C drive
5. What folder should you go to first if you want to uninstall problematic files?
Control Panel
Bài 2:
1. The Dell laptop is one of the very best notebooks which you can buy for $ 750
2. You can fold over the laptop backwards to make it into a touchscreen tablet
3. The laptop has a fast Solid State Drive with 256 GB of storage.
4.A special depth-sensing camera that lets the author log into Windows with his
face.
5. The external battery gave 3 to 4 hours of additional battery life for about a
hundred bucks.
UNIT TEST 3:
Bài 1:
QUESTION 1: A business owner or manager has to make sure that his or her
technology is always available and operational
QUESTION 2: If you don't have a contract with an IT provider when the incident

happen, you don't have many options.
QUESTION 3: If you don't have resources for expensive technical support, your
business could be out of action for days or longer.