Huỳnh trần anh khoa GCS200252 ASM01 (1)

ASSIGNMENT 1 FRONT SHEET
Qualification

BTEC Level 5 HND Diploma in Computing

Unit number and title

Unit 3: Professional Practice

Submission date

Date Received 1st
submission

Re-submission Date

Date Received 2nd
submission

Student Name

Huỳnh Trần Anh Khoa

Student ID

Class

GCS0903A

Assessor name

GCS200252

Ngô Quốc Anh

Student declaration
I certify that the assignment submission is entirely my own work and I fully understand the consequences of
plagiarism. I understand that making a false declaration is a form of malpractice.
Student’s signature
Grading grid

KHOA KELBIN


P1
X

P2
X

P3
X

P4
X

M1

M2

M3

D1

D2


❒ Summative Feedback:
Feedback:

Grade:

Assessor Signature:

Internal Verifier’s Comments:

Signature & Date:

❒ Resubmission

Date:


ASSIGNMENT BRIEF
Qualification

BTEC Level 5 HND Diploma in Computing

Unit number

Unit 3: Professional Practice

Assignment title

Planning a training Event

Academic Year

2019-2020

Unit Tutor

Michael Omar

Issue date

16th January 2020

IV name and date

Dr. Doan Trung Tung

Submission
date

15th June 2020

Submission format
Part 1: Requirements
The submission is in the form of a completed individual portfolio folder, including the
tasks set out in the Assignment Brief. This assignment involves group work but each student

should submit an individual portfolio folder.
Part 1: A four-day training schedule (using project management software) and a training
package to include a range of activities, seminars, workshops, team-building activities and
break-out sessions.
Part 2: Ten-minute Microsoft® PowerPoint® style presentation with interactive links to
suitable sites and an activity sheet (Your research should be referenced using the Harvard


referencing system. The recommended word limit is 500 words, including speaker notes,
although you will not be penalized for exceeding the total word limit).
Part 3: A written evaluation of your performance in this task and your contribution to the
team. You are required to make use of headings, paragraphs, subsections and
illustrations as appropriate, and all work must be supported with research and referenced
using the Harvard referencing system. The recommended word limit is 500–1,000 words,
although you will not be penalized for exceeding the total word limit.

Assignment Brief and Guidance
You have been asked to support your training and development manager with the planning
and implementation of a professional development event targeted at internal employees
within the organization that you work in.
The training event is scheduled over a four –days (4) period at a nearby residential center,
and will include a number of workshops, coaching sessions and team-building activities.
The center requires a schedule of the types of activities proposed so that plans can be
finalized. In addition, any guest speakers or motivational coaches will also require a
minimum of three weeks’ notice for all bookings.
You have also been asked to design and deliver a workshop as part of the training event
based on the dynamics of team working.
Working in small groups (3-4 per group):
1. Produce a professional event schedule (using project management software) and WBS
(work breakdown structure) that identifies planning and resourcing prior to the four-day

event. In addition, design a training pack to include a range of activities, seminars,
workshops, team- building activities and break-out sessions.
2. Design a ten minutes workshop session based on ‘team dynamics’ to include a
presentation, interactive links to suitable sites and an activity sheet that will require
delegates to take part in some form of team-building task.
Working individually:
3. Following the event, your training and development manager has asked you to
provide some feedback. Produce a written team evaluation of the effectiveness and
application of interpersonal skills during the design and delivery process. You
should also include a self- evaluation of your performance in this project and your
contribution to the team you worked in. Explain what kind of skills and qualities you
gain from this project and what values you added to your personal development plan.
4. Identify the problems may have and produce a report on discussing problem-solving
and its importance in planning and running an event. Your report should include a
discussion of various problem-solving techniques and justify the solution
methodologies used during your project. You should also include a critique of the
application of critical reasoning and your experiences of it.
Part 3: Learning outcomes: LO1, LO2

Assessment Criteria
Pass

Merit

Distinction


LO1: Demonstrate a range of interpersonal and transferable communication skills to a target

audience
P1 Demonstrate, using different
communication styles and formats,
that you can effectively design and
deliver a training event for a given
target audience.

M1 Design a professional
schedule to support the
planning of an event, to
include contingencies and
justifications of time
allocated.

D1 Evaluate the
effectiveness and
application of interpersonal
skills during the design and
delivery of a training event.

P2 Demonstrate that you have used
effective time management skills in
planning an event.
LO2 Apply critical reasoning and thinking to a range of problem-solving scenarios
P3 Demonstrate the use of different M2 Research the use of
problem-solving techniques in the
different problem-solving
design and delivery of an event.
techniques used in the
design and delivery of an

event.

P4 Demonstrate that critical
reasoning has been applied to a
given solution.

M3 Justifies the use and
application of a range of
solution methodologies.

D2 Critique the process of
applying critical reasoning
to a given task/activity or
event.


Tables of Contents

Introduction

11

Online Shopping

12

The Define

12

Types

14

There are three most common types of online shopping

14

General Marketplace (Amazon) …

14

Auction Marketplace (eBay) …

15

Social Media (Facebook, Instagram) …

15

Part 1: A training portfolio (training package) of Online Shopping

15

Objectives

16

Goals

16

Scope

17

Target Audience

17

Detail Schedule

17

Training plan

17

Day 1

19

Day 2

19

Day 3

20

Day 4

22


Part 2: Presentation

22

What is an Electric Car ?

23

What is the operation of an electric vehicle?

24

Electric vehicle classification on the market today

25

Vehicle powered by lithium-ion batteries (BEV)

25

Electric vehicle with a plug-in hybrid (PHEV)

26

Hybrid electric vehicle without a plug (HEV)

27

Electric vehicle powered by fuel cells (FCEV)

29

The advantages of electric vehicles are numerous.

30

Less expensive

30

Simple vehicle upkeep

30

It is simple to set up and use.

30

Protect the living environment

30

Reduce pollution: Using electricity or using electricity in conjunction with gasoline
reduces the amount of emissions that vehicles emit on a daily basis.
30

Use renewable energy: Electricity, batteries powered by renewable energy, or
batteries charged by solar energy are all renewable and do not deplete the
environment's resources. living.

30

Take care of your health.

30

Reducing the country's reliance on imported gasoline and oil

31

The disadvantages of electric cars

33

Operating range is limited.

33

High initial investment

33

References

36

Figure 1 : Professional Practice


Introduction
Professional practice is to practice the necessary skills in the profession, use specialized
knowledge and apply it to work in the most effective way. Investigate critically and provide
information and evidence about the continuous development of self and others,
responsibility at work
The term professional practice refers to the conduct and work of someone in a particular
profession. Learning to practice professionally will help you gain more skills, knowledge
and experience at work, so that later you can work, finish the job professionally.
Online shopping is currently one of the most sought-after activities in recent years.
Especially during the Covid 19 pandemic, everyone had to stay at home to avoid the
epidemic, making offline shopping difficult for everyone. Therefore, online shopping has
become the most popular choice of customers who want to shop, go to the market, go to
the supermarket. In today's modern era 4.0, many online shopping apps are gradually
appearing, from Shopee, Tiki, Lazada, Amazon, eBay.... and technology devices,
smartphones can use the apps in a way. easily. So today, let's try online shopping training


Online Shopping

Figure 2 : Online Shopping

The Define
Online shopping is a form of e-commerce through modern technological devices such as
smartphones, tablets, laptops, to be able to buy goods or services from sellers over the
Internet by window web page, or technology application for mobile technology devices
Customers and consumers can access retailers' websites directly or use shopping apps

installed on mobile devices. Here, they can use the search engine to be interested in the
necessary products, the products they are looking to buy. For sellers, they are the suppliers
of essential products and items, they provide websites or shopping applications with prices,
to provide to customers. Products will be divided into different categories, with different
prices. From 2020, customers shop online using various electronic devices, laptops, tablets,


smartphones, PCs,... through today's popular shopping apps, shopee, Amazon, eBay, etc.
Lazada, Tiki, .... and various sales websites

Figure 3 : Amazon


Figure 4 : Shopee

Types
There are three most common types of online shopping
● General Marketplace (Amazon) …

The general market is an interesting place to sell products that are gaining popularity and
mass appeal. Selling through Amazon gives your product a high level of credibility and
offers a large number of customers. From there, helping buyers to buy safer items, sellers
can earn high profits. However, it has the disadvantage that the seller's brand is not high. A
site like Amazon is a big, well-branded e-commerce site. To the customer, it looks like an
Amazon product, even if it's sold through a third-party seller. Many shopping applications
use this common market image, such as Shopee, Lazada, Tiki, Sendo,....


● Auction Marketplace (eBay) …

Besides Amazon, eBay is also one of the most famous online selling websites. What sets it
apart is its auction-style approach to products for sale, making it relevant, with sellers
offering rare, vintage and collectible items. The downside of this auction model is that it
requires the seller to wait a certain amount of time for the sale, and the buyer cannot
immediately receive the full value of the item if the price is low, the operation will Equally
influential for major trading brands. But for retailers it is beneficial, they take the time to
learn the model and test the operation, it can prove to be a successful sales channel.
Auction market is quite a picky shopping application. But it is still chosen by many
super-rich buyers.
● Social Media (Facebook, Instagram) …

Today, there are many social networks established, such as Facebook, Tiktok, Youtube,
Instagram, Zalo,... Therefore, online shopping and trading is also widely used in the form
of social networks. . Facebook, they have an option to set up a small business store right on
the Facebook platform itself, which can be integrated with the seller's e-commerce page to
sell directly through the facebook page. This is a great way to shop and sell online, which
simplifies the seller's sales process if there are many followers on Facebook or the seller
can advertise to buyers in the form of livestream through applications. Use social networks
like Facebook, Youtube, Instagram. From there, shopping comes close to everyone.

Part 1: A training portfolio (training package) of
Online Shopping


Figure 5 : Shopee

Objectives
Buying and selling online is no longer unusual for most people. In today's modern 4.0 era,
it is all too common for users. However, there are some issues that sellers frequently
encounter when selling to buyers. Have you ever wondered how to make your online

business easier to manage and how to avoid disasters if you are a salesperson? We will
train everyone in four days so that everyone can become a professional, genuine, low-risk
online seller by leveraging the experience and business knowledge of the best online
sellers.

Goals
After four days of training, our goal is to have acquired basic skills, knowledge, and tricks
in online sales, as well as how to increase the number of customers who buy more and
avoid risks. , an unneeded calamity in online shopping


Scope
For online sales, we will primarily use the Shopee Vietnam e-commerce platform. It is now
one of Vietnam's largest and most popular e-commerce platforms.

Target Audience
Our target audience consists of people who are new to online shopping, specifically on
e-commerce platforms, and those who are new to the Shopee platform in general. Assist
them in comprehending the role when interacting on online buying and selling platforms.
Furthermore, it allows us to gain a lot of experience when buying and selling online.

Detail Schedule
We begin training on Monday, October 18, 2021. It was divided for three members of my
group to have an authentic experience.
Monday 18th October 2021
Tuesday 19th October 2021
Wednesday 20th October 2021
Thursday 21st October 2021

Training plan

●

Agenda
Day

Time

Content

Trainer

Day 1: October 18th 2021

9.00 AM – 10:00
PM

Create a merchant
Hà Quang Thống
page on the
e-commerce platform
Shopee, add
products, and
customize them.


Day 2: October 19th 2021

7:00 AM – 6:00
PM

Sell products and
Huỳnh Trần Anh Khoa
speak directly with
customers about their
shopping experience.

Day 3: October 20th 2021

7:30 AM – 7:00
PM

Discuss product
experiences and
customer feedback
about the shop with
customers.

Day 4: October 21th 2021

8.00 AM – 7:00
PM

Draw out the things
3 members works together
that need to be
improved in the shop
and the shortcomings
of the shop for
customers on the first
day of sales

Thái Thị Yến Nhi

Human resource:

Name

Position

Function

Hà Quang Thống

Manage

Run the seller website

Huỳnh Trần Anh Khoa

Staff

Dealing with customers

Thái Thị Yến Nhi

Staff

Respond to customer
messages

Day 1
The following is our team's training process over the course of four days. Because of the
Pandemic (Coronavirus), we conducted a household survey. We will begin the survey on
Monday, October 18, 2021,
9am - 10am.: I install the Shoppe app, create a new account, and set up a sales page.
10am. – 11a.m.: The first step in importing products is to select the appropriate category, as
shown, with the existing product. You must choose the correct product name and category
so that buyers can purchase your product. You must also have a catchy product name so
that buyers enjoy reading the title.
11:00 a.m. to 2:00 p.m. There is a lot of product information to fill out, which indicates that
Shopee is very interested in the product you sell and is very closely managing the issue you
sell it. A lot of information must be relevant to each item you choose. For example, if I
choose to list a laptop for sale, they will need a lot of information about it in order to match
it with the person who wants to buy it.
2:00 p.m.-7:00 p.m.: This is a Shopee security measure designed to keep you safe when
buying and selling on a brand-new platform. At the same time, they suggest that you use
the large events they organize to help you market your own products. The schedule is very
accurate and reasonable.
Day 2
The next day is October 19, 2021. On this day, boys prepare gifts in advance to give to
their daughters and women on Vietnamese Women's Day, which is celebrated on October
20.


7 a.m. - 8 a.m.: I add more women's related products to the store, mostly gifts for girls and
women, and then enter the online sales system on shopee so that the boys can drop in and
buy gifts for mom or girlfriend.

8 a.m. - 8.30 a.m.: I chat live with customers, take the first orders of the day, and schedule

home deliveries for customers.
9 a.m. - 12 p.m.: I continue to speak directly with customers and receive orders from my
brother, while also assigning other employees to pack the products until 12 p.m.
12 p.m. - 14 p.m.: I and the store staff continue to pack the products before giving them to
shippers to deliver to customers.
It wasn't too bad because the number of customers ordering was moderate, so me, the other
employees, and I didn't have too much trouble. Particularly important are shippers who can
deliver goods to customers quickly.

14:00 – 18:00 p.m.: The products are delivered to customers in turn, and we receive
customer feedback.
Customers love the store because it delivers products to them quickly and without any
risks. Most of my customers call to tell me how professional and wonderful our shop is.
They even stated that they would continue to support my business. There is also a flaw that
we have, which is that we deliver items to customers, but luckily we have spare items for
the shippers. Our products have increased the number of pairs for the shipper, so that if an
error occurs, there is something to exchange for the customer as soon as possible.
According to my knowledge, the majority of today's customers are first-time online
shoppers.


Day 3
Because our shop specializes in the sale of cosmetics and beauty products for all ages and
genders, we need to gather customer feedback in order to provide the best quality in every
wear.
Yesterday, October 19, I invited customers to an online meeting on Google Meet on
October 20 to discuss the quality of the products that the shop had delivered to customers;
fortunately, many customers, including the first to experience it, agreed to attend this
meeting. Today, on the occasion of Vietnamese Women's Day, October 20, our shop will
host an online customer meeting from 4 p.m. to 7 p.m.

7.30 a.m. - 8.30 a.m.: We continue with our daily work at the shop, such as opening the
store, importing more products, and working on the app.
8.30 a.m. - 12 p.m.: Our shop begins preparing everything needed for the meeting.
Managers and bosses must participate in tasks such as creating content, interacting with
customers, and allocating work to each employee.
12 p.m. - 3 p.m.: After preparing everything, we must rehearse over and over again in order
for the meeting to go smoothly.
3 p.m. - 4 p.m.: Prepare for the meeting; correct any errors before the meeting.
4 p.m. - 7 p.m.: A meeting with more than 100 customers was held on Google Meet; the
meeting went well.
During that meeting, we spoke with all of the customers cheerfully and with a sense of
humour. Following the meeting, we gained a wealth of knowledge and experience. Because
we have received numerous customer complaints regarding the quality of our service. First,
we must learn how to advertise the product to customers in the market in such a way that it
attracts a large number of buyers while remaining true to the product's quality. The second
is when we need to practice a skill in face-to-face trading when life returns to normal.
Online trading occurs frequently, but it is still more serious due to the covid 19 epidemic.
The third requirement is that we organize a few promotions for customers, particularly
loyal customers of the shop, on occasion. Fourth, we must address the issue of customer
late delivery. Because our shop is new, we'll need to draw on a lot of experience and


knowledge to make changes. Regarding the quality of our products, we do not receive
much criticism from our customers, because our shop always appreciates the quality of the
products and is very useful for customers, especially to ensure their health, because we sell
cosmetics and beauty products to customers. However, in order to improve service quality,
we must consider and overcome the disadvantages.
Day 4
Thursday, October 21, 2021, is the last day of training. What are the positive and negative
aspects of Vietnamese women's day? Let's find out together.

8:00- 12:00 p.m.: When we deliver an incorrect or defective item, we receive very positive
feedback from our customers. We listened to our customers' complaints about our poor
service and worked to improve it.
12:00 -13:00: We've learned a lot about selling as sellers. When it comes to shipping
options, we are unable to fulfill all orders as quickly as customers would like. Because the
system's human resources are insufficient, particularly during this epidemic. Instead, we
can work with technology motorbike taxi companies or delivery companies such as Grab,
Gojek, Baemin, Bee, and others to deliver goods to customers more quickly.
18:00 – 19:00 p.m. They have things assigned to them. All products are sent in pristine,
brand-new packaging with no flaws. With third-party shipping, however, we have no
control over the final quality of the package. So we have a problem that needs to be solved.

Part 2: Presentation
In today's modern world, advanced technologies, including automotive technology, are
rapidly evolving. The all-electric engine is the current trend in the automobile industry in
order to reduce harmful emissions into the environment. Many people use internal
combustion engine cars to travel, but these vehicles frequently emit gases such as nitrogen,
carbon dioxide, and so on. Carbon dioxide is one of the The gases that is extremely toxic,
pollutes the air, and is hazardous to human health. As a result, automakers are gradually
transitioning to using electric motors in their vehicles in order to reduce harmful emissions


into the environment and protect the clean and green environment. Today, we're talking
about electric cars.

Figure 6 : All Electric Cars

What is an Electric Car ?
An electric vehicle or a battery An electric car is a vehicle propelled by one or more
electric motors that use energy stored in batteries. Electric vehicles are quieter, have no

exhaust emissions, and emit less overall pollution than internal combustion engine
vehicles. As of 2020, the total cost of ownership of recent electric vehicles is less than that
of equivalent ICE cars in the United States and the European Union, owing to lower
fueling and maintenance costs. Charging an electric car can be done at a variety of
charging stations, which can be installed in both private homes and public areas.


Figure 7 : Engine of Electric Car

What is the operation of an electric vehicle?
The performance of an electric vehicle is actually determined by the type of battery it
employs. However, according to the overview, electric vehicles operate on the principle of
drawing large amounts of energy from batteries and then supplying that energy to the
engine, allowing the car to run.
Most electric vehicles require recharging of their batteries before they can be used again.
Electric vehicles operate by plugging into a charging station and drawing power from the
grid. The electricity is stored in rechargeable batteries, which power an electric motor,
which turns the wheels. Electric vehicles accelerate faster than traditional fuel-powered
vehicles, making them feel lighter to drive.


Figure 8 : How Electric Vehicles Work

Electric vehicle classification on the market today
Vehicle powered by lithium-ion batteries (BEV)
The BEV is a battery-powered all-electric vehicle. This vehicle is powered solely by a
battery and does not have a gasoline engine. These batteries have a high capacity and can
run and be recharged using an external power source.