Tác động của công tác quản trị nguồn nhân lực đến niềm tin, cam kết với tổ chức tại sở nông nghiệp và phát triển nông thôn tỉnh an giang

Tac dong cua cong tac quan trj
nguon nhan li/c den niem tin,
cam ket vdi to chufc tai S& Nong nghiep
va Phat trien Nong thon tmh An Giarig
NGaveN THANH NGaVEN*
Tdm tat
Ndm bdt duac sU thda mdn cong viec cua nhdn vien vd mong muon cua nhdn viin ve cdc diiu
ki?n trong cong viec Id nhdn td quan trong trong vifc qudn tri nguon nhdn lUc. Nghiin cdu tdc
dgng cua cong tdc qudn tri nguon nhdn luc den niim tin vd cam ke't vdi tSchdc cua cong chdc
tgi Sd Nong nghiep vd Phdt trien nong thon tinh Anh Giang thong qua ddnh gid dugc mdc do
thoa mdn cong viec den niem tin vd cam ki't ciia cong chiic. Nghiin edu cho thdy, co 6 nhdn to
tdc dgng den niem tin, cam ke't cua cong chdc Sd Nong nghiip vd Phdt trien Ndng thon tinh An
Giang, gSm: Bdn chdt cong viic; Ddo tgo thdng tie'n; Cdp tren; Dong nghiip; Thu nhap; Bien
chi'sudt ddi. Trong do, Bdn chdt cong viee la nhdn td'cd tdc dgng mgnh nhdt.
Tif khda: niim tin, cam ke't, cong chdc Sd Nong nghiip vd Phdt tnen Nong thdn tinh An Giang
Summary
Understanding job satisfaction and desire of employees for working conditions is a catalyst for
human resource management. This article studies the impact of human resource management
on belief and commitment of civil servants at An Giang Department of Agriculture and Rural
Development through assessing their job satisfaction with belief and commitment. The outcome
reveals six factors affecting their belief and commitment, which are Nature of work; Training
and promotion; Superior; Colleague; Income; Regular officials. In particular, Nature of work
is the most powerful factor.
Keywords: belief, commitment, civil servants at An Giang Department of Agriculture and
Rural Development
G\Ci\ THIEU
Hien nay, cdng tac td chUc va eai
edch hdnh chinh eiia Sd Ndng nghiep vd
Phat trien ndng thdn tinh An Giang vdn
cdn ban che', nhU: sff chi dao vd cdng tae
cai each hanh chinh chua that sU quyet

liet; cac thii tuc hanh chinh ehUa ddng
bd, hieu qua, cd ndi cdn mang tinh hinh
th'Uc; y thffc chd'p hanh ky ludt, ky cffdng
hanh chinh, thffc hidn quy tac ffng xff
ciia cdng chffc chUa nghidm, cdng tac
phd'i hdp cdn thid'u chat che, hieu qua
chua eao; mdt bo phan cdng chffc edn
bieu hidn gdy khd khdn, phien ha cho td
chffc, doanh nghiep va cdng ddn trong
thuc thi cdng vu. Tff dd, ldm xa'u di hinh

dnh ngffdi cdng chffc trong Idng nhan ddn, iam giam di
long tin eiia nhdn dan trong xa hdi.
Chinh vi the, viec nghien cffu tac ddng cua cdng tdc
quan tri ngudn nhan life de'n niem tin va cam ke't vdi to
chffc ciia cdng chffc tai Sd Ndng nghiep va Phat tridn
ndng thdn tinh An Giang, qua dd ddnh gid dffdc mffc do
thda man cdng vide de'n niem tin va cam kd't cua cdng
chffc, de dUa ra cac ham y quan tri ngudn nhan life
nham ndng eao chd't lUdng cdng chffc la ra't can thie't.
COSILY THUYET V A M 6 HJNH NGHIEN CLfU
Cdsd ly thuyd't
Cdc khdi ni^m ve s^thoa man cong viec
Mdt trong cdc dinh nghia dau tidn ve sif thda man
cdng viec va dugc trich ddn nhieu nhd't cd the ke dd'n
la dinh nghia ciia Hoppoek (1937). Tdc gia cho rdng.

' C6ng ty Cd p h i n Dau tU XSy dffng Moi trUdng Bat dong san VHR
^gay nhan bdi: 04/02/2020; Ngdy phdn bien: 15/02/2020; Ngdy duyet ddng: 20/02/2020

21


HlhH MO HltHH MGHIEM CGU DE XUAT

1 ..........
1 ...

^
h

tgo, than

NIEMnNV/

1

Cap,re„

}

CAM KET CUA

1

0 .E nghiep

h
^

CdNG CHirc

1 . „ nhap

\_^

chesuo dm

< —

vdi TO CHUC

I-

BANG 1: BAMG TOPHG HOP KIEM D[rHH THANG DO
STT
1
2
3
4

".^

^6

Tliang do
' B..I1 chat cong \ieL-{BCCV)
B.io lao Ihans tien (DTTT)
CipircniC-ATRi
nungn2hiep(DNGHl

Thu ntiap (THNH)
Bien clie suotdcfi (BCSD)
Nicm Im vii cam ket (NTCK)

i"

Cac bie'n
Ket luan
Cronbach's
quan sat bi loai ve thang do
Alpha
1)
0 S94
Toi
0.807
0
Toi
l).7^l)
0
Su'dung dUdc
Il,fi23
0
SCrdunc difcic
0.819
Toi
0
Toi
0.82K
0
0.671

0
Sii'dung diroc

vide do ludng sU thda man cdng viec bang 2 each Do
ludng sif thda man cdng vice ndi chung; Do lUdng sff
thoa man dugc ddp ffng nhu cau hay mong mud'n eiia
hg khi lam vide.
Theo Speetor (1997), sif thda man cdng vide ddn
gian la viec ngUdi ta eain thd'y thich edng vide ciia ho
vd cac khia canh cdng vide ciia ho nhff the' nao. Vi no
la sff ddnh gid chung, nen nd la mdt bie'n ve thdi do.
Cdn Elliekson va Logsdon (2001) thi cho rdng, sU
thda man cdng MCC dUdc dmh nghia chung Id mUc do
ngUdi nhdn vien yeu thich cdng vide eua ho, do la thai
do dua tren sff nhan thffc ciia ngUdi nhdn vien (tich
eUc hay tieu eUc) vd cdng \ ice hoac mdi trffdng lam
viec ciia ho. Ndi ddn gian hdn, nidi trUdng ldm viec
cdng ddp Ung dUde eac nhu cau. gia tn va tinh edch eua
ngUdi lao ddng, thi dd thda man cdng vide cang cao.
Ly thuye't ve sd thda mdn cdng vifc
Ndi de'n sU thda man ndi ehung, ngUdi ta thUdng
nhac dd'n [y thuyd't nhu edu cap bae ciia Maslow
(1943) Theo dng '^nhu cau cua con ngUdi dUOc chia
lam 5 ca'p bae lang dan; sinh ly, an toan, xa hdi, tu
trgng vd tU the hien". Sau kht mdt nhu eau nao do da
dUde thda mdn, thi nhu cau d ca'p bdc eao hdn ke' tie'p
se xud't hidn. TUdng tU. sU thda man ve nhu cau xd hdi
va tu trong dffdc the hien d cac bien the hidn sff thda
man ve mdi quan he vdi ca'p tren va vdi ddng nghiep,
cung nhff bie'n the hien quyen tU chu nhd't dinh trong

thUe hien edng viec
Hackman \a Oldham (1974) da xay dung md hinh
nhdm xac dinh edch thie't kd'cdng vide sao cho ngUdi
lao ddng cd dUdc ddng Iffe lam vide ngay tff ben trong,
cung nhff tao dffdc sff thoa man cdng vide ndi chung

vd tao dUde hieu qua edng \\e^ idi nhdt.
De xdy dUng dUdc thie't ke cdng \idc nhU
the, theo hai nha nghien cffu nay, cdng
viee trudc he't phai sii dung nhieu ky nang
khdc nhau, ngUdi nhan vidn phai nam ro
cdng viec tff dau den cudi va cdng vide
phai cd tam quan trong nhd'l dinh.
Cde nha nghien cffu Smith, Kendall
va Hulin (1969) ciia Trffdng Dai hgc
Cornell da xay dffng cde ehi so md ta
cdng vide (JDI) de danh gid mUe do thda
man dd'i vdi edng viec ciia mot ngffdi
thdng qua 5 nhan to', dd la: Ban chd't
cdng vide; Cd hdi dao tao va thdng tien,
Lanh dao, Ddng nghidp; Thu nhap
Gia tri va dd tm cay cua JDI dffdc
ddnh gid rat cao trong ea thffc tien Idn
ly thuye't. O Viet Nam, Tran Kim Dung
(2005) da thffc hien do Iffdng mffc do
thda man cdng viee trong dieu kien eiia
Viet Nam bdng each sff dung Chi so' md
ta cdng viec (JDI) ciia Smith vd ddng
nghiep. Tuy nhien, ngoai 5 nhan to'
dffdc de nghi trong JDI, tae gia da dUa

them hai nhdn td'nffa la phiic Idi va dieu
kien lam viec de phu hdp vdi tinh hinh
Viet Nam.
Vii Thi Mai (2016) da dp dung md
hinh ly thuye't JDI trong nghien cffu sU
hai Idng trong cdng viec ciia can bg Cue
Thud' tinh Bdc Ninh da chi ra rdng, co
04 nhan td' anh hffdng tdi hai Idng trong
cdng vide ciia cdn bd Id: Cd hdi thang
tie'n va Dao tao; Thu nhap; Ldnh dao;
Ban chd't cdng viee.
Md hinh nghien cffu de xud't
Tff ed sd eac nghien cifu hen quan,
cung nhu can cU ke't qua thao luan vdi
chuyen gia va nhffng ngffdi nhdn vien,
nghien cffu nay sii dung thang do ehi so'
md ta cdng viec JDI ciia Smith va JDk
vd nhdn to' Bidn che' sudt ddi, tac gia de
xud't md hinh nghien cffu nhff Hinh.
Tff dd, de xual cdc gia thuye't nghien
cffu, gdm:
HI- Ban chd't cdng viec ty Id thuan
vdi sff tin tffdng va cam ket eiia edng
chffc dd'i vdi td chffc, nghTa la nhan vien
edng thda man vdi ban chat cdng vide,
thi hg cang tin tudng va cam ke't ddi vdi
td chffc.
H2: Dao tao thang tie'n ty Id thuan vdi
sU tin tudng va cam ket cua cdng chffc
dd'i vdi td chffc, nghTa Id nhan vidn cang

thda mdn vdi dao tao \a thang tie'n. thi
hg tin tffdng vd cam ket dd'i vdi to chffc.
H3: Cd'p tren ty Id thudn vdi sff sff tin
tffdng va cam ke't cua cdng chffc dd'i vdi


td chffc, nghTa Id nhan vidn cdng thda
man vdi cap trdn, thi ho cang tin tudng
va cam ket dd'i vdi td chffc
H4: Ddng nghiep ty Id thuan vdi sff
sif tin tffdng va cam ket eua cdng chffe
ddi vdi td chffc, nghia la nhan vien cang
thda man vdi ddng nghiep, thi ho cdng
!in tffdng va cam ke't ddi vdi to chUe.
H5: Thu nhap ty Id thuan vdi sff tin
tudng va cam ke't cua cdng chffc ddi vdi
td chffc. nghia Id nhdn vien edng thda
man vdi thu nhap, thi hg cang tm tffdng
va cam ke't ddi vdi td ehffe.
H6: Bien che' sudt ddi ly Id thuan vdi
sff tin tudng va cam ke't eiia cdng chffe dd'i
vdi to chffc, nghia Id nhan vien cang ihoa
man vdi bien che'sud't ddi, thi ho edng tm
tudng va cam kd't dd'i vdi id chffc
PhUdng phap nghien cu'u
Qud trinh thu thap thdng tin ciia
nghien cffu dffde tie'n hanh trong khoang
thdi gian tff thang 07-09/2019. Dff lieu
ciia nghien cffu dffdc thu thdp theo
phUdng phdp chgn mdu thudn rien Tac

gia khao sat loan bg 200 cdng chffe tai
Sd Ndng nghidp vd Phdt trien ndng thdn
tinh An Giang thdng qua bang eau hdi.
Kel qua thu ve sd'phie'u hdp le la 164, so'
phieu khdng h(fp Id Id 36.
KET QUA NGHIEN CCU
Phan tich dd tin cay
Ke't qua kie'm dinh Cronbach's Alpha
(Bang I) cho tha'y, cdc thang do deu dat
do tin cay. vdi hd so Cronbach's Alpha >
0,6. Nhu vay. ta'l ca cae thang do deu dat
dffde y nghTa thd'ng ke va la't ca cdc bie'n
quan sdt deu dffdc giff lai cho phan lich
nhan td'khdm pha (EFA I
Phan tich EFA
Phan tich nhdn td'30 bie'n tac ddng de'n
sff tin tffdng va cam ket ciia cdng chffc
ciia Sd Ndng nghiep \a Phdt trien ndng
thdn linh An Giang cho ke't qua KMO =
0,749; Eigenvalue: 1,I8S, Tong phifdng
sai 66,112% > 50%. So nhdn to 5. sd
bie'n cdn lai 20 (1) Ban chat cdng viec
(BCCV) sdm 5 bie'n quan sat: (2) Ddo tao,
thang lien (DTTT) gdm 5 bie'n quan sal,
(3) Ca'p tren (CATR) gdm 5 bien quan sat;
(4) Dong nghiep gdm 5 bien quan sat; (5)
Thu nhap gdm 5 bie'n quan sat; (6) Bidn
chc'sudt ddi gum 5 bie'n quan sat
Phdn tich hdi quy
Ddnh gid sU phu hdp cda mo hinh

hdi qiiy tuyen tinh boi
So sanh 2 gid tri R- va R- dieu chinh

BANG 2' KET QUA PHAN TICH EFA
K M O and B a r t l e t f s T e s t

749

H e sCi K M O

Gi.; in Chi - Binh L\uan xap \i

KiOiiidinhBarilcU

3 1 7 9 704

dl

190

Gi;i in Sig.

.000

Ma tran nhan I6'xf)a\

Nhan to
1
BCCV 1

1 2

i

3

4

6

5

K55

BCCV2

901

BCCV.3

,702

BCCV4

-742

BCCV5

,677

DTTTl

.911

DT 1 12

,489

DTTT3

,888

DTTT4

821

DDTT5

,814

CATR 1

,S31

CATR2

,760

CATR.^

i81

CATR4

,6.^4

CA rR5

6.'S8

DNCHI

.691

DNC.H2

809

DNGH3

.740

DNGH4

748

D\GH5

.72!

THNHI

,856

THNH2

,837

TMN'H3

67y

THNII4

5H7

THNH5

641

BCSDI

87^

1

BCSD2

786

1

BCSD3

832

BCSD4

812

BCSD5

1

78,

BANG 3; KET QUA P H A N TICH HOI QUY DANH Stf PHCl H d P CGA MO HINH
Model Summary''
M6
hinh

1

G i a tri
R

841

R=
.707

Rhi^u c h i n h
.703

Sai s o ' c h u a n
Udc lUt/ng

(;ia tri
Durbin-Watson

,^0.'S65

23

1 632


BANG 4: PHAN TJCH HOI QUY KIEM DINH MdC DQ PHU HdP CUA MO HINH
ANOVAMd hinh

Tong cac
binb phtfffng

Regression

Trung binh
binb phUdng

df

158.764

4

39,691

1 Residual

65.709

257

,256

I"oi.il

224,473

261

H^sS'F

Gia tri Sig.
,000''

15-5,239

!i IX-pcndentVanablu'NTCK
b. Predictors, (Consl.ml), THNH, CAT'R. DTTT, BCCV, DNGH, BCSD
He .so hoi quy

M& hinh

H^ sd'hoi quy
chu:a chu^n hoa
SaisS'
chu Sin

B

H? so hoi quy
chuan hoa

Gia tri t

Beta

Gia tri
Sig.

ThcTng k&
da cong tuye'n
MiJcd?
chskp nli|in

H§s6'phong dgi
pbiTdng sai

(ConstantI

,241

,201

1.196

.233

BCCV

,885

,048

.909

22,182

.000

.678

DTTT

.112

,047

,095

2,369

,019

.711

1,406

1 CATR

.118

.056

,080

2.097

,037

.790

1.266

1,474

DNGH

-123

078

.083

2,345

,013

.756

1,453

THNH

,324

.(»8

,172

1,235

,023

.698

1,342

BCSD

,IS0

.1)53

.137

3,370

,001

,692

1,445

a Dependent Variahle: NTCK

d Bang 3 cho tha'y. R-dieu chinh nho bdn va dung de
danh gid dd phCi hdp cua md hinh se an loan hdn vi
nd khdng thoi phdng miJc dd phii hop ciia md hinh.
Nhif vay, vdi R'dieu chinh, su" tu'dng thich cua md
hinh vdi bie'n quan sdt va bie'n phu thuoc Niem tin va
cam kd't cua cdng chdc du'dc giai thich bdi 6 bien doc
lap trong mo hinh.
Kiem dinh sii phd hOp cda mo hinh
Bang 4 cho tha'y. gid tri thd'ng ke F = 15.^.239
du'dc tinh tif gid tri R- day dii khac 0, gia in Sig.=
0,000 cho tha'y md hinh su" dung la phu hdp vd cac
bie'n ddu dat difdc tieu chuan chd'p nhdn (Tolerance
> 0,0001). Thein vao do, he ,sd' phong dai phu'Ong
sai VIF cua cdc bid'n ddc lap trong md hinh lan lu'ot
bdng: 1,474; 1.406, 1,266, 1.453. 1.342: 1.445 deu

nho hdn 10, the hien tinh da cdng tuye'n cua cdc bie'n
ddc lap la khdng ddng ke va cac bie'n trong md hinh
du'dc chd'p nhdn.
TiJ' Bang 4 cd thd thd'y, md'i quan he giu'a bie'n phu
thudc SI/ thda man cdng vide cua cdng chu'c va 4 bie'n
ddc lap du'dc the hien trong phUdng trinh sau:
NTCK = 0,241 + 0,885BCCV + 0,1!2DTTT +
0,ll8CATR + 0,123ONGH+0,324THNH+0,lH0BCSp
Kd't qua cho thd'y. 6 nhdn to' cd He so' Beta chuan
hda > 0. nen cd tac ddng thuan chieu vdi Niem tin va
cam kd't cua cdng chiJc khdng dinh cdc gia thuyet neu
ra irong md hinh nghien cii'u (HI. H2, H3, H4. H5. H6)
du'dc chd'p nhdn.

KET LUAN VA HAM Y QUAN 1R\
Ke't luan
Ket qua phdn iich hdi quy cho thdy,
nhan to' Ban chat cdng vide (0,885) co
gid tri Beta chu'a chuan hda cao nha't va
la nhan to'tac ddng nhieu nha't de'n nidm
tin, cam kd't cua cdng chi/c; Thu nhap
(0.324) la nhan td tdc ddng manh thif
hai. Thii"ba la nhan to'Bien che sud't ddi
(0,180); ThiJ tu' la nhdn td Dong nghiep
(0,123); Thu' ndm la Nhdn td Cd'p tren
(0,118), vd Dao tao, thang tie'n (0,112)
cd lac dong ye'u nhd't de'n mem tin va
cam ke't cua cdng chii'c Sd Ndng nghidp
va Phat tnen Ndng thdn tinh An Giang.
Ham y quan tri

Ddi vdt nhdn td Ban chdt edng viic
Day la nhdn td'anh hu'dng dd'n niem
tm va cam ke't cua cdng chdc Sd Ndng
nghiep va Phat tnen I^dng thdn tinh An
Giang Do dd, Sd can giao cho nhan
vien minh lam nhUng cdng vide phu
hdp vdi ndng ii/c va the' manh cua ho;
phai giup ho hieu rd ve cdng viec ho
dang lam; phai cho ho thd'y du'dc tam
quan trong cua cdng viec ho dang thifc
hien, cung nhu'cho phep ho du'dc quyen


quyet dinh mdt so cdng viec nam trong
nang li/c cua ho.
Ddi vdi nhdn td Thu nhap
Dd dam bao viec phdn phd'i thu nhap
du'dc cong bdng, tn/dc he't S6 Ndng
nghiep va Phdt tridn Ndng thdn linh An
Giang can tim each gitip cdng chii'c nhdn
thu'c rang ho difdc tra thu nhdp mdt each
cdng bang theo quy dinh phdp ludt. Ngoai
ra, Sd Ndng nghidp vd Phat tnen Ndng
thdn tinh An Giang cung phai luti y tranh
viec ifti ddi thu nhdp (cdng khai) ddi vdi
nhii'ng ngiTcJi than thich, ho hang trong ddn
vi. Bdi, dieu nay cung anh hirdng de'n cam
nhdn ve sd cdng bang cua ngifdi lao ddng.
Sd Ndng nghidp va Phdt tridn Ndng
thdn tinh An Giang phai xay difng cho

minh chinh sdch khen thifdng rd rang vd
toan dien ngay til ban dau, vdi cdc miJc
dp cu thd cho tCmg thdnh tich theo quy
dinh cua phdp luat.
Ddi vdi nhdn td'Biin che sudt ddi
Chinh sdch bien che sud't ddi la mot
diem hd'p ddn ciia cdng chii'c lam viec
trong cac cd quan nha nu'dc. Day cung
la nhan td quan trong giiip cdn bd cdng
chu'c cd them niem tin va cam ke't dd'i vdi
td chiJc. Nhifng, can lim y che' do nay se
bi thay ddi bdi chinh sdch lifdng mdi dp
dung tCf nam 2021.
Ddi vdi nhdn toDong nghi$p
Mdi quan he td't, cd sif gan gui, than
thien giu'a cd nhan vd ddng nghiep anh
htfdng de'n miJc do hai long trong cdng
viec. De cdng chiic Sd Ndng nghiep va
Phdt trien nong thon An Giang cd difdc
_ TAI LIEU THA1VLKHA_0

md'i quan hd tdt nay, c^n xdy diAig mdt mdi tnfdng lam
viec ly tu'dng cho ddi ngu cdng chtJc, mdi tru'dng lam viec
ly nrdng difdc hieu la mdi tru'dng ma moi ngifdi hda ddng,
chan thanh ludn cd sif quan tam, gitip dd, chia se vdi nhau
ca trong cdng viec va cudc sd'ng, phd'i hdp trong cdng tac.
Ddi vdi nhdn td Cdp trin
Kd't qua thd'ng ke t\i mdu cho thay, cdng chiJc nhin
chung ddnh gid cao nang life cua ca'p tren cua minh,
nhifng van cdn nhieu dieu cd'p tren cd the cai thien ddi

vdi ndng lu'c ciia minh vd tao niem tin nhidu hdn cho
nhdn vien cap difdi.
De nhdn vien cam nhdn du'dc sif quan tdm cua
minh, trifdc he't cd'p tren can hieu rd hdn ve nhdn vien
ciia minh. Lanh dao can trao ddi thang than, tim hieu
ve sd thich, diem manh, diem ye'u ciia cdng chu'c trong
cdng vide, cung nhif trong cudc sdng ddi lif.
Song song vdi viec thifc sif quan tdm den cdng chii'c
cua minh, ca'p tren ciing can phai ghi nhdn ddng gdp cua
cdng chdc khi ho dat difdc cac muc tieu da de ra. Cd'p
tren can ddnh gia diing nang life cua cdng chii'c vd tao
dieu kien cho hp hodn thanh nhiem vu vdi hieu qua cao.
Ddi vdi nhdn tdDdo tgo, thdng tien
Ban Lanh dao Sd Ndng nghiep vd Phat trien Ndng
thdn tinh An Giang can xdc dinh rang, ddo tao mang
lai cho cdng chii'c nhu'ng kie'n thii'c cd ban, nhiing ky
ndng va ky xao cho cdng chdc. Tii dd, cdng chu'c se
cam tha'y thda man hdn trong cdng viec, tdng long tif
hao ban than vd cd cd hdi thang tie'n. Cdng chu'c cung
se cam thd'y minh difdc quan tdm tin tu'dng vd do chinh
la ddng life dd hp ngay cang gan bd vdi Sd.
Ben canh dd, Sd Ndng nghiep vd Phdt trien Ndng
thdn tinh An Giang cung phai quan tam nhieu hdn de'n
cac chifdng trinh dao tao cua minh. Ddo tao khdng chi tap
trung vao dao tao kie'n thtifc chuydn mdn cdng viec, ma
cdn phai bao gdm ddo tao ve: ky ndng quan ly, giao tidp,
thifdng ltfdng, giai quyet van dd, quan ly thdi giaa..Q

_ _ _

—

—

—

1. Nguyin Dinh Thp, Nguydn Thi Mai Trang. (2008). Nghien eiiu khoa hgc trong Qudn tri kinh
doanh, Nxb Thd'ng kd. Ha Ndi
2. Tran Kim Dung (2005). Do lu'dng Mu'c dp thda man dd'i vdi cdng viec trong dieu kien tai Viet
Nam, Tgp chi Phdt trien khoa hgc cdng nghi, Dgi hgc Qud'c gia TP. Ho Chi Minh, 12/2005
3 Vii Thi Mai (2016), Nghien edu sU hdi long trong cong viee cua cdn bg Cue Thui' tinh Bdc
Ninh Luan van thac sy, Trifdng Dai hpc Kinh td', Dai hpc Qud'c gia Ha Ndi
4 Elliekson and Logsdon (2001). Determinants of Job Satisfaction of Municipal Govemment
Employees, State and Local Government Review, 33(3)
5 Hackman and Oldham (1974). The Job Diagnostic Survey: An Instrument for the Diagnosis
of Jobs and the Evaluation of Job Redesign Projects, Yale Univ., New Haven, CT. Dept. of
Administrative Sciences
6 Hoppoek, R. (1937). Job satisfaction of psychologists, Joumal of Applied Psychology, 21(3),
300-303
7. Maslow, A. H. (1943). ATheory of Human Motivation, Psychological Review, 50(4), 370-96
8. Smith, P. C. , Kendall, L. M. , and HuHn, C. L. (1969). The Measurement of Satisfaction in
]^ork and Retirement, Chicago: Rand McNally
9 Speetor, P. (1997). Job Satisfaction: Application, Assessment, Causes and Consequences,
Thousand Oaks, CA. Sage Publications

25