a0071 oracle alert user guid morebook vn 4181

Oracler Alert
User’s Guide
RELEASE 11i

October 2001


Oracle Alert User’s Guide Release 11i
The part number for this book is A75398–02.
Copyright E 1996, 2001, Oracle Corporation. All rights reserved.

Primary Author: Siu Chang
Major Contributors: Dave Hung, Clara Jaeckel, Nancy Liu, Traci Short, Jan Smith,
Cathleen Trezza, Markus Tjahjadi
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Contents

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Audience for This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How To Use This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Documentation Accessibility . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other Information Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Online Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Related User’s Guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Guides Related to All Products . . . . . . . . . . . . . . . . . . . . . . . . .
Installation and System Administration . . . . . . . . . . . . . . . . .
Other Implementation Documentation . . . . . . . . . . . . . . . . . .
Training and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Do Not Use Database Tools to Modify Oracle Applications
Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

About Oracle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Your Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

vii
viii
viii
ix
x
x
x
xi
xi
xii
xiv

Chapter 1

Overview of Oracle Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Overview of Oracle Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Basic Business Needs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Major Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1–1
1–2
1–3
1–3

Chapter 2

Defining Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 – 1

Overview of Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 – 2
Major Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 – 2

Contents

xv
xv
xvi

iii


Creating a Periodic Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Creating an Event Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Specifying Alert Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Creating Alert Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Creating an Action Set for an Alert . . . . . . . . . . . . . . . . . . . . . . . . .
Deleting an Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transferring Alert Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2–4
2 – 11
2 – 17
2 – 22
2 – 39
2 – 44
2 – 45

Chapter 3

Customizing Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Overview of Alert Customizations . . . . . . . . . . . . . . . . . . . . . . . . .
Defining a Distribution List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Formatting Summary Message Actions . . . . . . . . . . . . . . . . . . . . .
Overview of Summary Threshold . . . . . . . . . . . . . . . . . . . . . . . . . .
Defining a Summary Threshold . . . . . . . . . . . . . . . . . . . . . . . .
Creating Self–Referencing Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . .
Defining a Periodic Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3–1
3–2
3–3
3–6
3 – 14
3 – 14
3 – 20
3 – 22

Chapter 4

Using Oracle Alert History: Duplicate Checking and Action
Escalation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Overview of Oracle Alert History . . . . . . . . . . . . . . . . . . . . . . . . . .
Basic Business Needs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Major Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Duplicate Checking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Checking for Duplicates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Action Escalation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Defining Escalating Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reviewing Alert Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Reviewing Action History . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reviewing Alert Exceptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reviewing Exception History . . . . . . . . . . . . . . . . . . . . . . . . . .
Reviewing Alert Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reviewing Alert Check Information . . . . . . . . . . . . . . . . . . . .

4–1
4–2
4–2
4–3
4–5
4–6
4 – 10
4 – 10
4 – 18
4 – 18
4 – 23
4 – 23
4 – 26
4 – 26

Using Response Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Overview of Response Processing . . . . . . . . . . . . . . . . . . . . . . . . . .
Basic Business Needs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Major Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Defining a Response Processing Alert . . . . . . . . . . . . . . . . . . . . . . .

5–1
5–2
5–2

5–2
5–4

Chapter 5

iv

Oracle Alert User’s Guide


Responding to an Alert Message . . . . . . . . . . . . . . . . . . . . . . . . . . .
The Response Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How Oracle Alert Processes Responses . . . . . . . . . . . . . . . . . .
Response Processing History . . . . . . . . . . . . . . . . . . . . . . . . . . .
Multiple Oracle Alert Installations with Response Processing . .
Multiple Oracle Alert Installations . . . . . . . . . . . . . . . . . . . . . .
Message Handles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5 – 17
5 – 18
5 – 18
5 – 19
5 – 21
5 – 21
5 – 21

Chapter 6

How Oracle Alert Checks Alerts . . . . . . . . . . . . . . . . . . . . . . . . . .
How Oracle Alert Checks Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . .

Overview of Oracle Alert Concurrent Programs . . . . . . . . . .
The Periodic Alert Scheduler . . . . . . . . . . . . . . . . . . . . . . . . . . .
Checking a Periodic Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Checking an Event Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The Response Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reviewing Alert Check History . . . . . . . . . . . . . . . . . . . . . . . .

6–1
6–2
6–2
6–4
6–7
6–8
6–9
6 – 12

Chapter 7

Setting Up Oracle Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting Up Oracle Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Specifying Oracle Alert Options . . . . . . . . . . . . . . . . . . . . . . . . . . .
Defining Mail Systems for Oracle Alert . . . . . . . . . . . . . . . . . .
Defining Mail Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Defining Boilerplate Message Text . . . . . . . . . . . . . . . . . . . . . .
Defining Response Processing Options . . . . . . . . . . . . . . . . . .
Defining Other Options for Oracle Alert . . . . . . . . . . . . . . . . .
Setting Up the :MAILID Implicit Input . . . . . . . . . . . . . . . . . . . . . .
Defining Alerts for Custom Oracle Applications . . . . . . . . . . . . .
Creating a Responsibility for Your Custom Application
Alert Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Oracle Alert and Multiple Application Installations . . . . . . . . . . .
Oracle Alert Naming Conventions . . . . . . . . . . . . . . . . . . . . . . . . .
General Naming Conventions . . . . . . . . . . . . . . . . . . . . . . . . . .
Alert–Specific Naming Conventions . . . . . . . . . . . . . . . . . . . .
Applications Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Applications Block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Registering Application Installations . . . . . . . . . . . . . . . . . . . . . . .

7–1
7–2
7–3
7–3
7–5
7–7
7–9
7 – 11
7 – 14
7 – 16

Contents

7 – 17
7 – 18
7 – 22
7 – 22
7 – 23
7 – 24
7 – 25
7 – 25

7 – 27

v


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Oracle Alert User’s Guide, Release 11i
A75398–02
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