electronic business concepts, methodologies, tools, and applications (4-volumes) p267

Index
Intelirel's transition to
e-business
1276
intellectual property (IP) 2245
intelligent agents 49, 394, 395,
399,
783, 2434
intelligent travel recommendation
(ITR) 787
interaction pattern 1445
interactive communication 2394
interactivity 1444
interconnectivity 1698
interfunctionality 1699
internal exploitation 1083
internal operations 1261
internal process 1593
internal systems integration 1083
international business online
1890-1904
International Federation of
Ac-
countants (IFAC) 2144
Internet 3, 4, 5, 9, 200, 245, 337,
422,911,
1472,1579,
1617,
1653,2014,2073,
2078,
2293,

2294, 2299,
2456
Internet adoption 1403
Internet adoption in small busi-
nesses 1403
Internet auctions 1526,1946
Internet authentication server
2167
Internet boom 1603
Internet business solutions (IBS)
162
Internet cultural era (ICE) 1654
Internet culture 1653
Internet data center (iDC) 2137
Internet experience 1196
Internet Explorer (IE) 13
Internet gaming 910
Internet options 10
Internet research methods 1029
Internet service provider (ISP)
1384
Internet service vendor 1692
Internet technology platforms 142
Internet technology, adoption of
1159
Internet user 2456
Internet, innovation 142
Internet, open buying on the
(OBI) 96
Internet, use of 254

Internet-based intermediaries 245
Internet-based synchronous com-
munications 1582
Internet-based ventures 1905
Internet-based ventures, context
of 1909
interoperability 331, 1698,2285,
2289,
2290, 2300, 2323
interorganisational systems (IOS)
254,704, 1993,2285,
2290,
2293,
2301
interorganisational trade 245
interorganizational hierarchies
2003,
2004, 2006, 2007,
2010
interorganizational information
system (IOIS) 1067
interorganizational interdepen-
dence 1619
interorganizational interdepen-
dencies, decomposition
structure of 496
interorganizational interdependen-
cies,
identification of 496
interorganizational systems (IOS)

interpersonal communication
competence 1623
interpersonal cues 1509
intranets 353
intra-organizational commerce
2131
intrapreneurship 1313
intrinsic motivation 912
intrusion detection system (IDS)
2139
intrusion prevention (IP) tech-
niques 277, 284
Invensys 402
Invensys case 405
Invensys' electronic component
database (ECD) 407,412
Invensys parts numbering system
408
inventory management 1353
IOTP architecture 334
IP (Internet protocol) 967, 971
IP infrastructure 1697
lPod 913
IPSec 2176
IS (information systems) 184,
1473
IS,
inter-organisational 246
IS-136 971
IS-95 971

Ishin-Denshin 1985
ISO (International Standards Or-
ganization) 2287, 2292
ISO Open EDI Standard 328
ISO standard on social responsi-
bility 2068
ISO/TEC 2287
isomorphic practices 201
ISP (Internet service provider)
2250
ISP liability 2258
IT (information technology) 451,
496,
505, 925, 1349, 1605,
1710,
1724,2143
IT adoption 160, 169
IT architecture 1845
IT competence 1911
IT competence models 1091
IT costs 620
IT enterprises 1713
IT governance 1844,2144,2149
IT governance design framework
1845
IT Governance Institute (ITGI)
1845,2146
IT governance maturity model
1845
IT infrastructures 167,1366,

1846
IT infrastructure integration 1863
IT investment 1846
IT Leveragability 40
IT literacy and training 1409
IT online (ITOL) 162
IT portfolio classification 931
IT portfolio management method-
ology 930
IT portfolios 930
IT principles 1846
IT resources, access to 1692
IT solutions 164
IT strategy 308
IT-enabled service (ITeS) 1729
ITU 2292,2302
J
JADE 544
Japan, PTS 1289
Java electronic commerce frame-
work (JECF) 337
Juels-Weis scheme 890
Jwon Bank's IT architecture 1179
K
Kanban system 1367
key business processes 685
11
key goal indicators 1845
key performance indicators (KPIs)
1313,

1845
kiosks printing services 1235
KM (knowledge management) 49,
111,915,928,2434
KM management systems 928
KM Quest 915
KM system 752
knowledge assets 926
knowledge building 1622
knowledge capability 40
knowledge consists of three domi-
nant types 1976
knowledge creation 1973
knowledge directory 765
knowledge engineering 2417
knowledge loss 1986
knowledge loss, pitfalls of 1987
knowledge representation 2437
knowledge, explicit 1984
knowledge, exploitation of exter-
nal sources of 1987
knowledge, in-practice 1983
knowledge sharing, model of
1967
Korea 1178
KPA (key performance areas)
1691,
1699
KPI (key performance indicators)
1705

K-WF Grid 99
large-value payment flows 2506
last-in-first-out (LIFO) 1356
late adaptors 155
layered agent pattern 2368
layering 329
LBS (location-based system)
1043
LBS module 1044
LEAP 2164
leapfrogging 1404
learner 1604
learning 1593
learning by doing 1612
learning capacity 40
learning game 915
learning management system
(LMS) market 948
learning network, asynchronous
(ALN) 1606, 1609
learning, asynchronous 1584
legacy systems 1361
leveraging
e-business
technolo-
gies to achieve business
agility 679
lexicons 2418
licences, acquiring 948
life cycles 683

limit order matching method
1295
Link Ferret software 2169
Linux 2165
Linux kernel 1712
Linux system 1714
list of scenarios 772
live exchange 394
local content management servers
412
locally believed 835
location-based services (LBS)
319,323,2341,2354
logistic providers, fifth-party
(5PL) 161
logistic providers, fourth-party
(4PL) 161, 162
low business risks 931
low-uncertainty, stable markets
353
M
Mac makeup 2175
MAC spoofing 2175
magazine publisher's business
model 1236
magazine publishing industry
1238
maintenance, retail, and operation
(MRO) 1067
malicious agents 869

malicious host 867
malicious network entities 869
malware 2152
managed service providers 1694
management and operations 1702
management guidelines 1845
management level 40
management process 2132
management process stages 2136
management processes analysis
2140
manufacturing sub system 1353
MAPWeb 787
market maker method 1295
market segmentation 1742
marketing management 688
marketing mix 442
marketing strategies 1741,1744
marketplaces 400
marketplaces, private 1072
marketplaces, public 691,1072
Mars Inc. 1931
mass customization 691
MASSIVE methodology 2368
maximal posting prices 2564
m-commerce (mobile commerce)
550,551,851
Me2 1313
Me2 brands 1316
measure of sampling adequacy

(MSA) 1448
media cue 1509
media richness theory 1620
medical sciences 2324, 2328
MerseyWorld 424
message transport 770
message understanding confer-
ence (MUC) 2417
messages notification 934
messaging constraints 772
metadata 1701
metadata repository 762
metamodel 452,459
metatags 2257
metering systems 407
Mexican market 1222
Mchael 2161
microwave network 2199
middleware 241, 244
MIDlet applications 1560
military training 916
minimal posting prices 2564
Ministry of Economic Affairs,
SMEs Administration
(MOEASMEA) 161
mirror database server 408
mission-critical systems 2367
misspelling 2257
MIT90 Framework 1857
MITM 2176

mixed wireless networks 976
m-learning (mobile learning) 911
mobile access 1050
mobile agent technology 865
mobile agents 118,2183
mobile agents, behaviors of 541
mobile agents paradigm 535
mobile agents, security mecha-
nism of 871
12
L
Index
mobile agents systems, security
865
mobile channel 1560
mobile code 2183,2184
mobile code programs, safety
policies for 2195
mobile code technology 2183
mobile code, advantages of 2185
mobile CRM 1560
mobile CRM services 1558
mobile cryptography 2192
mobile data solutions 1121, 1122,
1125,
1133
mobile feedback 1568
mobile intelligent agent-based
architecture 533
mobile Internet adopters 1567

mobile Internet use 1565
mobile network 2199
mobile office 1920
mobile office technology 1922
mobile office use 1920
mobile phone security (MPS)
1013
mobile phones 533
mobile service evaluation 1566
mobile services 1564
mobilisation 1385
mobility 2155
model-optimizer (MO) algorithm
396
modern integration technologies
766
Molnar-Wagner scheme 890
motivation 1578
Mozaic browser 1472
Mozilla 1712
MPEG-7 standard 2457, 2458
MRP (material resource planning)
684
MRP systems 60, 157
MRP systems, advantages 61
MRP systems, disadvantages 62
MRPII (manufacturing resource
planning) 157
MRPII hierarchy 64
MRPII systems 63

MRPII systems, disadvantages 64
MRPII systems, functions 63
MS-CHAPv2 2164
MSS (manager self-service) 932
MSS technology 932
mTicket 557
multi-agent architecture for
cooperation and negotia-
tion in supply networks
(MCNSN) 836
multi-agent systems (MASs) 783,
829,
834, 836
multi-attribute dynamic pricing
397
multi-channel marketing 1430
multilateral negotiations 2363
multimedia 2456
multimedia annotation 2457
multi-national corporations
(MNC) 2142
multinomial logistic regression
(MLR) 189
multiple regression analyses 1965
MyKeynote 1418, 1419, 1422,
1424
MySimon 394
N
NASA 1581
NASDAQ 253

National Cyber Security Partner-
ship (NCSP) 2147
national library system 2021
National White Collar Crime Cen-
ter (NWCCC) 1829
natural language processing
(NLP) 2413
need pull (NP) 424
negotiation method 1295
negotiation process 542
Net Economy 1911
NetBIOS 2177
Netscape 13
NetStumbler 2170
network address translation (NAT)
2156
network entities security 874
network externality effect 80
network interface card 2159
network performance 1697
network technology infrastructure
404
networking 1597
networks, electronic 1
new customer acquisition 443
NextGrid 99
NHSIA 1706
nibbling 1526
Nigeria 1255
Niku 930

No Child Left Behind Act 1578
non-compensatory WebDSS 1490
nonfunctional requirements 2394
non-quantifiable variables 1931
NORMAPME 2297
normative service models 352
North American Free Trade
Agreement (NAFTA)
2239
O
obfuscated code 2193
object modeling technique 2404
oblivious transfer (OT) 874
ODETTE 2300
off-exchange trade rule 1290
Office of the Deputy Prime Minis-
ter (OPPM) 2017
office supplies 1067
off-line research methods 1029
Oman banking industry 1159
Omani Banks 1169
Omenahotellit 555
on-demand software services 309
one-size-fits-all 1691
online advertising 1309
online auction 247
online business models 1238
online conference 912
online course delivery 1611
online courses, developing and

delivering 635
online courses, development of
638
online courses, strengths and
weaknesses 648
online education, benefits and
challenges of 264
online education, business of 263
online education, strategies for
273
online educational marketplace,
competition in 270
online escrow service 2544
online fleet management service
652
online knowledge market, model
of 2559
online knowledge market, pricing
strategy of 2556
online learning 911, 1606, 1610
online learning curriculum, di-
mensions of 265
online payment methods, major
advantages of 1191
13
Index
online payment methods, charac-
teristics of 1191
online payment services 2543
online payment system, adoption

of 1189
online payment, factors affecting
adoption 1193
online payments, major barriers of
adopting 1191
online proficiency 1456,1458,
1459,
1462, 1464, 1465,
1467
online retailing 692
online sales 35
online service, magazine publisher
1236
online services 324, 750
online shopping 2102
online trading 393
online trust 1507, 1509
OntoGnd 99
ontological approach 342
ontologies 455, 2305, 2324,
2325,2414
ontology hierarchy 2305
ontology language organization
2310
ontology languages 2305, 2308,
2312
ontology organization 2315
ontology, quality of an 1336
ontology system 2313
open architecture 2000

open enrollment 1583
open source initiative (OSI) 1710
openness 331
operating resource management
159
operating system platform layer
2201
operating system weakness 2177
ORA (online reverse auctions)
1929,
1930, 1931
ORA, purchasing agent view
1929
order consolidation 1359
order entry 1359
order fulfillment 687
order maintenance 1359
order management 1359
order processing 200,319,321
ordering 2
ordering processes 355
order-to-delivery cycle time 684
Organisation for Economic Co-
operation and Develop-
ment (OECD) 2145
organisational efficiency 1662
organisational innovation 1662
Organization for Advancement
of Structured Information
Standards (OASIS) 228,

767,
2288
Organization for Data Exchange
by Tele Transmission in
Europe (ODETTE) 768
organizational interdependencies,
decomposition structure
of 496
organizational interdependencies,
identification of 494
original equipment manufacturers
(OEMs) 242, 2284, 2285,
2286,
2293,
2294, 2295,
2296,
2298, 2299, 2300
orthogonal frequency division
multiplexing 2156
OS environment 949
OS level security 2194
OSS (open source software)
1709-1722
OSS communities 1710
OSS,
social aspects of 1709
OSS/FS community 1711
OSS/FS contributors 1712
OSS/FS,
diffusion of 1714

OSS/FS,
economics of 1714
outsourcing 162, 679, 683, 686,
690,
1705, 1723
outsourcing
e-business
2047
outsourcing vs. in-house 428
outsourcing, first generation of
offshore 2050
outsourcing, fourth generation of
offshore 2050
outsourcing, risks of 1736
outsourcing, second generation of
offshore 2050
outsourcing, securitization of
services 1732
outsourcing, third generation of
offshore 2050
outsourcing, types of 1726
OWL (Web ontology language)
1329,
1336,2331,2414
OWL class definition 1340
OWL-S Web services 518
owners/managers 1857
P
P2P (peer-to-peer) 96
Pacific Council on International

Policy (PCIP) 1039
packet analyzers 2171
packet switched data (PSD) 971
Packetyzer 2171
paperless environment 1360
partner interface processes (PIPs)
104
partnership approach (PA) 1477
partnerships 1930
patent 2253
patient intelligence 1706
pay-as-you-go 1692
payment coordinator 827
payment gateway 1400
payment management 200
payment processing 319,321
payment system fields 2496
payment systems 822, 826
payment systems, global trends of
2495,
2498
paypal 2543
payroll processing 934
PDM (product-definition manage-
ment) 686
PEAP 2164
Pearson Correlation 1935
pedagogical ICT strategy 1591,
1593
pedagogical methods 1594

pedagogy 1611
peer-to-peer (P2P) 2338,2341,
2342,
2343,
2355, 2357,
2359
people-centered knowledge 1988
people-CMM process areas 929
perceived advantage 1194
perceived characteristics of inno-
vating (PCI) 1923, 1924
perceived customer/organizational
relationship 1166, 1170
perceived ease of use (PEOU)
1166,
1171, 1194
perceived organizational perfor-
mance 1166, 1169
perceived relative advantage 1166
perceived risk (PR) 1193, 1925
perceived security (PS) 1925
perceived use (PU) 1194
perceived usefulness 1924
performance measurement 2145
14
Index
perlocutionary acts 2396
personal computers (PCs) 842,
1608,
2022, 2033

personal digital assistants (PDA)
533,911,949, 1042, 1746
personal software agent 2468
personal/mobile portal 1375
personalization 759, 1430
personalized pages 765
personnel administration 926
person-to-person contact 920
PETs (privacy-enhancing tech-
nologies) 895,906,909
PETs,
business cases 895, 902
PETs,
distrust 896
PETs,
gentle 901
PETs.pseudo 900
PETs,
savage 900
PETs,
trust 896
PETs.
technology role 899
phone/fax customers 1282
pilot testing 1493
ping flood attack 2174
pipeline design 162
pipeline structures 163
PITs (privacy-intrusive technolo-
gies) 900

plug-n-play hierarchies 2009
PlusdialLtd. 558
PM (performance management)
944
PM systems 932
point-to-point (p2p) 977
Police Information Technol-
ogy Organization (PITO)
1039-1040
police management 1042
policy development 178
policy initiatives 179,180
political dimensions 405
portal operations 1398
portal solution 751
portal vendors 763
portals 758, 1373, 1400, 2285,
2287,
2293,
2294, 2295,
2296,
2297, 2299, 2300,
2303
portals, building of 1398
portals, design of 1397
portfolio management 929
portlet 765
POS (point-of-sale system) 1138
POS start-up screen 1147
postal mail 1580

posted-price market model 393
post-execution evaluation 838
posting 2257
post-roaming notification 859
poverty 1260
practical cracking 2168
pragmatic implementation 1706
preferred content filtering 411
pre-Internet models 333
prepositional acts 2396
pre-roaming notification 858
price discovery and execution
1294
price setting 393
pricebots 394,400
PriceGrabber 394
price-importing reference market
method 1294
pricing 1448
Primavera 930
primitives 2307
prior art 2255
priority management 1359
privacy 879,2073-2087,2101
privacy invasion 2101
privacy laws 909
privacy strategy 896, 897, 898,
900,
902, 904, 906
privacy typology 2075

privacy, and auctions 2089, 2098
privacy, and distrust 896
privacy, and trust 896
privacy, keeping in auctions
2092-2098
privacy-protecting behaviour
2082
privacy-sensitive business pro-
cesses 898
privacy-sophistication index (PSI)
2075,
2076
problem-based learning 914
problem-solving initiatives 1040
process analysis 696
process approach 201
process control, interorganiza-
tional 1879, 1880
process innovation 683
process integration 445, 446, 450,
949
process intelligence 446, 450
process management 483
process mapping 485
process measurement 484, 486
process specification language
(PSL) 96
process structure 441
Proctor & Gamble (P&G) 982
procurement 686, 1065

procurement costs 239, 402
procurement process reengineer-
mg(PPR) 1082
procurement software 1083
procurement transformation
framework 1082
product choice variety 1456,
1457,
1462, 1464, 1465,
1466,
1467
product data management systems
(PDM) 401
product design 686
product differentiation 1742
product life cycle cluster 94
product market 842
production cost, seller's 400
production planning management
1353
productivity 1040
profit maximization 442, 1802
program-level learning goal
(PLLG) 641
programming language 786
progress monitoring and control
1364
Project Management Institute
(PMT) 698
project mode 23

Projektori software 1599
promised ship date 620
property rights 1711
proprietary so ftware 1714
proprietary systems 2291
ProSight 930
Protege 1338, 1339,2415
proxy income statements 1233
pseudo-random function (PRF)-
based 889
PTS (proprietary trading systems)
1289-1308, 1292
PTS,
definition of 1293
PTS,
guidelines for 1296
PTS,
laws and regulations 1289
PTS,
prospects of 1301
PTS.
guidelines for establishment
1296
public key infrastructure (PKI) 87
public portals 758
public relations (PR) 200
purchasing agent 1929,1936
purchasing agent, high-experience
1936
15

Index
purchasing agent, low experience
1937
purchasing efficiency 239
purchasing measurement and
control 256
Purdue Enterprise Reference Ar-
chitecture (PERA) 95
pure semantic registry (PSR) 504
pure-play 1692
put away area 1358
Q
QFD (quality function deploy-
ment) 314,324
QFD I Matrix 319
QFD II Matrix 320
Q-learning
398
qualitative methods 2291
quality 342, 1930
QA (quality assurance) 614,1606
QAzone 1358
quality management 1353
questionnaire preparation 1493
R
radio frequency 2156
RADIUS 2164
RADIUS server 2155,2156,2165
rational approach 200
rational unified process (RUP)

735,
1139
RC4 2159
RDF (resource description frame-
work) 458, 504, 1336,
1338,
1340,2414
RDF data utilization 2481
RDF namespace declaration 1340
RDF structure 1341
receiver operating characteristic
(ROC) 1050
redefining/restructuring 184
reduced overhead 445
reference model for electronic
markets (RM-EM) 329
relationship building 40
relationship marketing 1442,
1443,
1444, 1449, 1454,
1455
relationship marketing 1746
relationships, collaborative 1930
relationships, long-term 1932,
1937
relationships, transactional 1930,
1932
reliability 1699
reliable comprehensive process
automation 949

religion 1579
remote evaluation 2183
remote method invocation (RMI)
1140
request for entry permit 858
request for proposals (RFP) 1183
request for quotes (RFQs) 842
request for roaming permits 856
request for unfreeze key 859
request for unfreeze key and agent
activation 857
request through source receptionist
for entry permit 855
requirements gathering 1182
research design 1396
research methodology 1695
ResellerRatings 394
resellers 1694
resource utilisation 2145
resource-based capabilities 604
resource-based view 603,604
responsive supply chains 353
retail business 1137-1158
return zone 1358
revenue allocation 638
revenue increase 442
reverse engineering 868
RFID (radio-frequency identifica-
tion) 162, 163, 322, 682,
879,

972, 982, 1654
RFID applications 882
RFID components 881,882
RFID networks 984
RFID systems 879,884
RFID tags 885
RFID transactions 983
RFID wireless networks 982
rich streaming media 911
risk 929, 2077
risk assessment 2136
risk aversion 1458, 1463, 1464,
1465
risk management 683, 1678,
2145,2150,2152
risk priority number (RPN) 1835
rituals and traditions 1741
rogue access point installation
2173
rogue access points 2173
ROI (return-on-investment) 680,
681,919-920
role-playing 916
RosettaNet 340, 341
RosettaNet implementation frame-
work (RNIF) 104
route reply (RREP) 974
route request (RREQ) 974
routing 934
routinising 184

RPC (remote procedure call) 766
RTGS (real-time gross settlement
system) 2498
RTGS in Germany 2503
RTGS,
adoption of 2499
RTGS,
merits of 2498
RTGS-XG (next-generation RTGS
project) 2495,2503
RTGS-XG, benefits of 2509
RTGS-XG, feature analysis of
2507
RTGS-XG, global trends and
2507
RTGS-XG, implementation time-
table 2507
RTGS-XG, outline of 2505
RTGS-XG, proposal of 2504
run the business strategy 929
run-time phase 769
S
SAFER payment scheme 825
SAFER-based payment systems
826
sales and distribution (S&D) sub-
system 1352
sales and operations planning 687
sales cycle, shortened 443
sales support 200

SAMAP 787
sandboxing 2188
SAP (Systeme, Anwendungen und
Produkte in der Datenver-
arbeitung) GmbH 1350
Sarbanes-Oxley (SOX) Act of
2002 2144
satellite TV 1580
SCs (supply chains) 154,156,
157,
165,354,679,2285,
2286,
2293,
2299, 2300
SC aggregators 362
SC agility 166
SC BPI procedure 493
SC collaboration 164
SC coordination mechanisms 490
16
Index
SC Council (SCC) 484
SC design 687
SC division, integrated (ISCD)
163
SC dynamics 683
SC interdependencies 490
SC management 883
SC operations 679
SC operations reference (SCOR)

485,
486, 493, 496, 500
SCOR process reference model
484
SC planning, integrated 690
SC projects 164
SC redesign 691
SC relationships 163
SC strategies 163, 1351
SC structure 355
SC visibility 159,689
scanner 725
SCM (supply chain management)
53,
154, 157, 159, 161,
164,
166,352,354,394,
482,
490, 506, 680, 684,
830,
1068, 1121, 1260,
1329,
1330, 1349, 1656,
1871
SCM applications 160
SCM businesses processes 684
SCM in general 162, 164
SCM infrastructure 164
SCM matrix 156
SCM portals 160

SCM, problems in 831
SCM systems 165, 1350
SCM technologies, three 147
SCM, information flows 1330
SCM, role of 156
SDOs 2288,2289,2301
search engine 1311
search engine, intelligent 411
search engines 247
search server 765
SECI Cycle, socialization in the
1983
Secretary of State for Education
and Skills 2020
sector-specific harmonization
2284,
2285
secure actigen system (SAS) 874
secure agent 851
secure authentication process
2198
secure socket layer (SSL) 874
Securities and Exchange Act
1293
security 822, 824, 826, 879, 1040,
1044,
1699, 1742, 1744,
2131,2132,2147
security architecture 874
security attacks 2156

security blueprint 2131,2134
security constraints 772
security control 2131,2132
security control analysis 2139
security control layers 2134
security goals/solutions 870
security in mobile agent systems
865
security issues 2183
security loopholes 2155
security safeguards 2156
security threats 865
self-discipline 1608
self-efficacy theory 1456,1458,
1459,
1461
self-organizing software develop-
ers 610
self-presentation 1623
selling management 688
semantic database 2477
semantic gap 451
semantic information 2305
semantic information processing
2317,2319
semantic knowledge transparency
2433
semantic registry 523
semantic service-oriented archi-
tecture 504

semantic triangle 772
Semantic Web 451,782, 1341,
2304,
2305, 2324, 2434,
2455,
2456, 2468
Semantic Web and
e-business
2317
Semantic Web applications 2328
Semantic Web applications, medi-
cal science in 2328
Semantic Web language 458
Semantic Web services 518
Semantic Web services registries
512
Semantic Web standards and
ontologies 2323
Semantic Web technologies 46
semantics 1335
Sensis Pty Ltd. 1309, 1310
Sensis Search 1310
sensor systems 407
separation policy of banking and
commerce 2214-2227
service discovery 772
service provider 785
service quality 1544
service quality impact models
352

service requester 785
service sector 347
service set identifier 2158
service strategy triad 351
service value chain 362
service-oriented architecture
(SOA) 504, 505, 507, 508,
767
service-oriented development and
integration (SODI) 1138
service-oriented retail business
information system 113
7,
1137-1158
services management 348
services topologies 351
session hijacking 2176
shared context 1985
shared interest 1622
shared values 926
ship date promising simulation
624
shopbots 394,400
shopping convenience 1456,
1460,
1462, 1464, 1466,
1467
shopping experience 1604
short message service (SMS) 966,
971

shortage management 1359
signaling incentive 1712
signature based intrusion 282
SIMDAT 99
simple network management pro-
tocol (SNMP) 2139
simple object access protocol
(SOAP) 682,767,785,
1079,
1080, 1830,2115
SIMS 786
single point of entry
2293,
2299
single sign-on (SSO) 2206
single touch point 759
situated learning 914
situated problem 915
small business 1764
small business collaboration,
17
e-busmess
framework for
993
small business collaboration,
generic
e-catalogue
frame-
work for 996
small business collabora-

tionthrough electronic
marketplaces 992-1001
small/medium agents (SMAs)
845
smart surveillance system (3S)
start-up screen 1146
smart surveillance system (3S),
deployment of 1155
smart tags 882
SMEs (small- and medium-sized
enterprises) 77, 154, 155,
157,
159, 160, 161, 163,
164,
166, 167, 168, 174,
178,
184, 185,421,604,
704,741,830,949,1002,
1056,
1064, 1254, 1373,
1396,
1400, 1653, 1654,
1829,
1854, 1980, 2284,
2285,
2288, 2289, 2290,
2291,2292,2293,2295,
2296,
2297, 2299, 2300,
2303

SMEs and
e-business
221
SMEs in national and world
economy 155
SMEsinNigeria 1258,1267
SMEs in particular 163,166
SMEs in standards setting 2292
SMEs in standards-setting bodies
2290
SMEs, adoption 166
SMEs, challenges of 231
SMEs, characteristics of 222
SMEs,
e-business
adoption by
1256
SMEs,
e-business
adoption in 223
SMEs, evolving Web presence
of 197
SMEs, IT adoption in 222
SMEs, Sub-Saharan Africa 1254
SMEs, successful 1980
SMEs, Web services-based
e-busi-
ness systems in 219
Smithsonian Institute 1581
SMP Europe 1859

SMS-tickets 558
Smurf attack 2174
sniping 1526
SNOMED 2329
social ability 784
social activity theory 112
social anonymity 1612
social distance 912
social equality 912
social inequality 2017, 2020
social justice 19
social presence 1507
social presence cues 1509
social presence theory 1620
social responsibility 2056
social ties 1987
socialization 1983, 1984
socio-cultural imperatives 1265
socio-technical interaction 608
software agents 823
software development kit (SDK)
1185
software development, coopera-
tion in 1599
software engineering 907
Software Engineering Institute
(SEI) 1731,2229
software informalisms 613
software-as-a-service (SAAS)
309,

1691
solicit assistance 839
SOMA (secure and open mobile
agent) 875
SOMA agent 875
sourcing methods 1937
sourcing strategy 1932
South Korea 1178
specialized knowledge 1605
speech act theory 2396
speed searching 406
spin-off companies 1598
spin-off company,
e-entrepreneur-
shipof 1598
SRM (supplier-relationship man-
agement) 684
SRM processes 693
SRM systems 159
stable supply process 353
staff proficiency 446
stage models 201
stakeholders 2285,2291,2292,
2294,
2297, 2298, 2300
stakeholders groups 3
standardization 2284 -2297,
2298,
2299, 2300
standardized component parts

catalog 409
standardized technology 2290,
2295,
2299
standards 2132,2284,2285,
2287,
2288, 2289, 2290,
2291,2292,2293,2294,
2295,
2297, 2298, 2299,
2300,
2324
Standards Australia (SA) 2146
standards developing organiza-
tions 2288
standards setting 2285, 2287,
2288,2290,2291,2297,
2300
standards setting bodies (SSBs)
2290,2291
standards setting process 2285
stock allocation 1359
stock keeping units (SKUs) 842,
1355,
1358, 1360, 1368
strategic alliances 1930
strategic asset (talent) manage-
ment 926
strategic management 1591
strategic planning 1592

strategic planning 435
strategic sourcing 685
strategic supply-chain design 687
strategy development
709,711,
713,715,716,721,722
strategy map 1595
strategy/planning level 39
stream ciphers 2160
strengths, weakness, opportuni-
ties,
and threats (SWOT)
analysis 273, 1277
STROBE 1768
structural equation modeling
(SEM) 160, 1463
student commitment 1608
student lifestyle 1608
Sub-Saharan Africa (SSA) 1254
subscription fees 677
supervised agent transport 854
supplicant 2164
supplier exchange 244
supplier power 270
supplier relationships 1930
supplier, economic performance
of 1930
suppliers 2284, 2285, 2286, 2290,
2293,
2294, 2295, 2296,

2297,
2298, 2299, 2300,
2303
18
Index
supply network partners, degree
of integration 147
supply network, information
nodes 148
SupplyOn 2295, 2296
supply-side activities 1121
supply-side perspective 1695
supporting sales and operations
planning (S&OP) 684
sustainability 1270
sweepstake participation 1451
symbiotic
e-health
networks
model 2574
synchronous communication 911
system architecture design 1349
system interface design 1365
systematic approach 1
system-directed activities 1360
systems design 408,411
systems development 314, 322,
324
systems development lifecycle
324

T
TACSCMgame 842
TAC/SCM 845
tagger 2422
taxonomies 762, 896, 1692
TCO (total cost of ownership)
1691,
1700
TCP (HTTP) protocol level 1423
TCP SYN flooding 2174
TCP/IP Local Area Network 1363
TCP/IP networks 1349,1362
Team India 1729
technical infrastructure 2391
technical tools 1968
technological innovation 1374
technology acceptance model
(TAM) 1163, 1923,2031
technology bubble 245
technology dependence 330
technology independence 330
technology infrastructure 404
technology legitimacy 187
technology push (TP) 99, 424
technology solutions 405
technology stack 2337, 2338,
2340,
2357
technology, fear of 25
technology-oriented models 328

teleland 1610
telephone interviews 207
telework, definition 195
Telnet 2139
telnet protocol 1365
temporal continuity 784
temporary key integrity protocol
(TKIP) 2155,2157,2161,
2162
Tesco.com 551
textual information 2416
theory of planned behavior (TPB)
1162
theory of reasoned action (TRA)
1161
Third Estate 2297
third world country 1577
third-generation cellular systems
967
third-party logistic providers
(3PLs) 161
tier-1 suppliers 2286, 2294, 2295,
2296
time division multiple access
(TDMA) 966,971
TM (time control) 936
topology 21
total quality management (TQM)
552,1315
TPM (transaction processing

monitor) 766
trading-partner agreement (TPA)
767
traditional EDI system 1994,
2000
traditional learning 1606
traditional outsourcing 1696
traffic analysis 2176
transaction authority markup
language (XAML) 96
transaction cost theory 1930
transaction costs economics
(TCE) 1473
transaction fees 677
transactional domain 927
transaction-oriented layer (TOL)
97
transactions 828
transdisciplinary competence
1912
transform 20
Transform the business 930
transformational skills 2579
transgenic supra-level transforma-
tional power 2580
transition and maintenance plan-
ning 1364
transitional approach 240
transmission control (TCP) 974
transmission control (TCP) proto-

cols 974
transparency 18
transponder 881
transport layer security (TLS)
874,2164
Tropos methodology 2368
trouble ticketing system (TTS)
2140
trust 1472-1485, 1505, 1744,
1930,
1931, 1932, 1937,
2074,
2076
trust, varying dimensionality of
1506
trust-based computing 872
Turku Polytechnic 1591
typosquatting 2249
U
U.S.
Army 916
UK health sector 1691
UML (unified modeling language)
96,
454, 735
UML class diagram 2342, 2343
unified theory of acceptance
and use of technology
(UTAUT) 79, 1923 '
uniform Invensys parts numbering

system (UIPN) 409
uniform parts number 408
uniform resource indicator (URI)
767
UmGnds 99
unique identifiers 773
United Kingdom 2017
United Nations Centre for Trade
Facilitation and Electronic
Business (UN/CEFACT)
767
United Nations standard products
and services code (UN-
SPSC) 409
universal database server 412
universal description, discovery,
and integration (UDDI)
504,
766, 767, 786, 1080,
2115,2118
universal encryption mixnet 887
universal mobile telecommunica-
tion system (UMTS) 971,
1746
19
Index
universal standards and frame-
works 16
unsupervised agent transport 857
urbanization 1605

URL Mortality 1427
usage analyses 319
user datagram protocol (UDP)
974,2164
user profiles 763, 765
utilities vendor database 248
utility computing 1691
utterance acts 2396
validation 1701
value 929
value chain 348, 357, 358, 359,
1843,
2075
value chain analysis (VCA) 314,
319,324
value chain management model
358
value chain relationships 359
value chain, physical 357
value chain, virtual 357
value creation 1690
value stack 2337, 2338, 2357
value-added replenishment pro-
grams 692
value-driven implementation
methodology 696
value-oriented framework 1874
Valvex 1352
vapourware 249
variable-price 1692

VE (virtual enterprises) 92
VE using groupware tools and
distributed architectures
(VEGA) 97
vehicle to a roadside wireless ac-
cess point (V2R) 987
vehicular ad hoc networks
(VANETs) 976,987
vendor choice, socio-technical
factors 414
vendor managed inventory (VMI)
692,
1282
vendor selection 1183
venture 930
verifiable distributed oblivious
transfer (VDOT) 874
vertical communication 1619
vertical industry portals 1374,
1400
vertical integration 683
Vickrey auction 2088-2098
videoconferencing 1748
viewpoint 328
virtual card 762
virtual communities 669, 677,
1639,
1740, 1742, 1744
virtual communities, concept of
1631

virtual communities, sampling of
1637
virtual communities, U.S. and
Chinese 1630
virtual community models 669
virtual community tools 1635
virtual community types 1632
virtual community, sense of 677
virtual learning 1591
virtual learning environment 911
virtual learning resource centre
(VLRC) 1604
virtual learning, strategies for
1590
virtual organizations (VO) 92,
1222,
1655
virtual private networks (VPNs)
309,
1698, 1836, 1996,
2138,2164
virtual public 677
virtual reality 1609
virtual service 917
virtual teams 1750
VirtualCom 321
visibility 683, 1697
visualization of interaction 2406
volatile development process
2391

vulnerabilities 2156
W
WAP (wireless application proto-
col) 682, 967, 971
WAP Server 949
war driving 2156, 2169
warehouse operation 1358
Web application 404
Web authoring 428
Web based applications 1361
Web browser 949
Web directory 424
Web infrastructure solutions 1423
Web map services 1049
Web portal system 2002
Web portals 1374
Web presence 421,423
Web servers 22, 761
Websites 195, 197, 1002
Web site design 1633, 1645
Web site traffic 1409
Web sites, commercial 198
Web sites, content analysis of 210
Web sites, monitoring of 208
Web sites, use of 257
Web technology 1854
Web-based EDI 1334
Web-based
e-learning
business

660
Web-based information systems
(WBIS) 2389
Web-based tools 934
WebDSS, types of 1488
Web-enabled agent technologies
781
Web-enabled database system
407
WebPlan 786
WEP (wired equivalent privacy)
2156,2159,2162
WEP encryption options 2155
WEP,
problems 2168
Western media perceptions 1727
Western Region Economic De-
velopment Organisation
(WREDO) 1373, 1383,
1396,
1398
Westin's model 2075
White Pages 772
wide area network (WAN) 309,
1698,
1922
WiFi (wireless fidelity) 971, 972,
1747,
1748
WiFi protected access (WPA)

2163
WiFi technology 973
WiMAX (worldwide interoper-
ability for microwave
access) 22, 971
Windows 32 949,2165
wireless access for vehicular envi-
ronments (WAVE) 987
wireless bridge 2156
wireless broadband (WiBRO) 971
wireless metropolitan area network
(WMAN) 968, 971
wireless networks 972, 1363
wireless networks, security in 980
wireless personal area networks
20
V