Electronic Business: Concepts, Methodologies, Tools, and Applications (4-Volumes) P2 potx

Rossi, Matti \ Helsinki School of Economics, Finland 565
Roussaki, Ioanna \ National Technical University of Athens, Greece 2360
Ruzic, Fjodor \ Institute for Informatics, Croatia 2044
Sabri, Ehap H. \ University of Texas at Dallas, USA 679
Saha, Pallab \ National University of Singapore, Singapore 1843
Sainio, Liisa-Maija \ Lappeenranta University of Technology, Finland 1236
Salam, A.F. \ The University of North Carolina at Greensboro, USA 44
Samundeeswari, E. S. \ Vellalar College for Women, India 2183
Sankaran, Sundar G. \ Atheros Communications, USA 965
Scacchi, Walt \ University of California, Irvine, USA 603
Scupola, Ada \ Roskilde University, Denmark 1089
Sell, Anna \ Åbo Akademi University, Finland 550
Seo, Dong Back \ University of Illinois, USA 1317
Shan, Lee Moh \ National University of Singapore, Singapore 669
Shata, Osama \ 6SHFLDOL]HG(QJLQHHULQJ2I¿FH(J\SW 2099
Shin, Hyonkil \ Hankuk University of Foreign Studies, Korea 1993
Shumanov, Michael \ Monash University, Australia 589
Simmons, Geoff \ University of Ulster, UK 1002
Simpson, M. \ 8QLYHUVLW\RI6KHI¿HOG8 1853
Singh, Rahul \ The University of North Carolina at Greensboro, USA 44, 2432
Sinha, Tapen \ Instituto Technológico Autónomo de México, Mexico
and University of Nottingham, UK 1723, 2228
Smolander, Kari \ Lappeenranta University of Technology, Finland 565
Song, Jaeki \ Texas Tech University, USA 1486, 1943
Sounderpandian, Jayavel \ University of Wisconsin–Parkside, USA 635
6WDQV¿HOG0DUN \ University of Paisley, UK 910
Subhadra, K. \ ICICI Bank, India 1723
Sugumaran, Vijayan \ Oakland University, USA 219
Sutanto, Juliana \ National University of Singapore, Singapore 669
Tait, Elizabeth \ The Robert Gordon University, UK 2014
Takasugi, Naoshi \ Doshisha University, Japan 2514

Tan, Bernard C. Y. \ National University of Singapore, Singapore 669
Tan, Boon \ Sunderland Business School, UK 314
Tan, Felix B. \ Auckland University of Technology, New Zealand 1630
Tan, Yin Leng \ The University of Manchester, UK 992
Tassabehji, Rana \ University of Bradford, UK 142
Tatnall, Arthur \ Victoria University, Australia 1159, 1373
Tazawa, Motoaki \ Meijo University, Japan 1289
Thakur, Ramendra \ Utah Valley State College, USA 1456
Thomas, Brychan \ University of Glamorgan Business School, UK 1002
Toleman, Mark \ The University of Southern Queensland, Australia 75
Tran, Thomas \ University of Ottawa, Canada 533
Treiblmaier, Horst \ Vienna University of Economics and Business Administration, Austria 1442
Tripathi, Nitin Kumar \ Asian Institute of Technology, Thailand 1038
Tsoularis, Anastasios \ Massey University, New Zealand 142
Urquhart, Cathy \ University of Auckland, New Zealand 1630
Urquiza, Alfonso \ Francisco de Vitoria University, Spain 925
Vaidyanathan, Ganesh \ Indiana University South Bend, USA 1821
Varoutas, Dimitris \ University of Athens, Greece 1709
Vassiliadis, Bill \ Hellenic Open University, Greece 2265
Vermot-Desroches, Bernard \ Unversité du Québec à Trois Rivières, Canada 1054
Vinjamur, Anil \ University of Mississippi, USA 2413
Vivekanandan, K. \ Bharathiar University, India 1764
Wallace, James \ University of Bradford, UK 142
Wang, Fen \ University of Maryland, Baltimore County, USA 440, 1797
Warkentin, Merrill \ Mississippi State University, USA 1920
Weiss, Michael \ Carleton University, Canada 2367
Weng, Zhiyong \ University of Ottawa, Canada 533
Wiggins, Anne \ The London School of Economics and Political Science, UK 174
Wojtkowski, Wita \ Boise State University, USA 758
Wong, Dennis M. L. \ Swinburne University of Technology, Malaysia 879

Xu, Mark \ Portsmouth Business School, UK 1103
Yan, Yuhong \ Canada National Research Council, Canada 766
Yap, Alexander Y. \ Elon University, USA 401
Yau, Wei-Chuen \ Multimedia University, Malaysia 2115
Ye, Alex \ The University of Hong Kong, Hong Kong 1348
Yeung, A.C.L. \ The Hong Kong Polytechnic University, Hong Kong 1540
Yuan, Soe-Tsyr \ National Chengchi University, Taiwan 2337
Zairi, M. \ University of Bradford, UK 59
Zhang, Jenny Yi \ California State University-Fullerton, USA 1870
Zhang, Zuopeng (Justin) \ Eastern New Mexico University, USA 2556
Zhao, Fang
\ RMIT University, Australia 701, 1309, 2072
Zhao, J. Leon \ University of Arizona, USA 325
Contents
Volume I
Section I. Fundamental Concepts and Theories
This section serves as the foundation for this exhaustive reference tool by addressing crucial theories
essential to the understanding of electronic business. Chapters found within these pages provide an
H[FHOOHQWIUDPHZRUNLQZKLFKWRSRVLWLRQHEXVLQHVVZLWKLQWKH¿HOGRILQIRUPDWLRQVFLHQFHDQGWHFK-
nology. Individual contributions provide overviews of semantic e-business, e-business innovation, and
HHQWUHSUHQHXUVKLSZKLOHDOVRH[SORULQJFULWLFDOVWXPEOLQJEORFNVRIWKLV¿HOG:LWKLQWKLVLQWURGXFWRU\
section, the reader can learn and choose from a compendium of expert research on the elemental theo-
ries underscoring the research and application of e-business.
Chapter 1.1. Identifying E-Business Options 1
Albert Boonstra, University of Groningen, The Netherlands
Bert de Brock, University of Groningen, The Netherlands
Chapter 1.2. E-Governance 11
Srinivas Bhogle, National Aerospace Laboratories, India
Chapter 1.3. Managing E-Business Change 33
Colin G. Ash, Edith Cowan University, Australia

Janice M. Burn, Edith Cowan University, Australia
Chapter 1.4. Semantic E-Business 44
Rahul Singh, The University of North Carolina at Greensboro, USA
Lakshmi Iyer, The University of North Carolina at Greensboro, USA
A.F. Salam, The University of North Carolina at Greensboro, USA
Chapter 1.5. The Evolution of ERP and its Relationship with E-Business 59
S. A. Alwabel, University of Bradford, UK
M. Zairi, University of Bradford, UK
A. Gunasekaran, University of Massachusetts - Dartmouth, USA
Chapter 1.6. The Role of Government in E-Business Adoption 75
Barbara Roberts, The University of Southern Queensland, Australia
Mark Toleman, The University of Southern Queensland, Australia
Chapter 1.7. Business Networking: The Technological Infrastructure Support 91
Claudia-Melania Chituc, INESC Porto, Portugal
Américo Lopes Azevedo, INESC Porto, Portugal
Chapter 1.8. A Knowledge Management Approach to Improving E-Business Collaboration 109
Sharon Cox, Birmingham City University, UK
John Perkins, Newman University College, UK
Chapter 1.9. Linking Businesses for Competitive Advantage; A Mobile Agent-Based Approach 117
Tong-Seng Quah, Nanyang Technological University, Republic of Singapore
Chye-Huang Leow, Singapore Polytechnic, Republic of Singapore
Chapter 1.10. Integrating E-Supply Networks: The Need to Manage Information
Flows and Develop E-Platforms 142
Rana Tassabehji, University of Bradford, UK
 -DPHV:DOODFH8QLYHUVLW\RI%UDGIRUG8.
Anastasios Tsoularis, Massey University, New Zealand
Chapter 1.11. E-Com Supply Chain and SMEs 154
 5RQ&UDLJ:LOIULG/DXULHU8QLYHUVLW\&DQDGD
Chapter 1.12. EU SMEs and E-Business Innovation 174
 $QQH:LJJLQV7KH/RQGRQ6FKRRORI(FRQRPLFVDQG3ROLWLFDO6FLHQFH8.

Chapter 1.13. Environmental Drivers of E-Business Strategies Among SMEs 185
Alessandro Arbore, Bocconi University, Italy
Andrea Ordanini, Bocconi University, Italy
Chapter 1.14. The Evolving Web Presence of SMEs: An Empirical Approach to E-Business 197
Fernando Alonso Mendo, Brunel University, UK
Guy Fitzgerald, Brunel University, UK
Chapter 1.15. Challenges for Deploying Web Services-Based E-Business Systems in SMEs 219
Ranjit Bose, University of New Mexico, USA
Vijayan Sugumaran, Oakland University, USA
Chapter 1.16. B2B E-Business 238
Robert J. Mockler, St. John’s University, USA
Dorothy G. Dologite, Baruch College, USA
Marc E. Gartenfeld, St. John’s University, USA
Chapter 1.17. Innovation and B2B E-Commerce: Explaining What Did Not Happen 245
Steve New, University of Oxford, UK
Chapter 1.18. The Business of Online Education 263
 'LUN%DOGZLQ8QLYHUVLW\RI:LVFRQVLQ±3DUNVLGH86$
 %UDGOH\3LD]]D8QLYHUVLW\RI:LVFRQVLQ±3DUNVLGH86$
Chapter 1.19. An Introductory Study on Business Intelligence Security 277
Chan Gaik Yee, Multimedia University, Malaysia
G. S. V. Radha Krishna Rao, Multimedia University, Malaysia
Chapter 1.20. Strategies for Business Process Outsourcing: An Analysis of Alternatives,
Opportunities, and Risks 290
Subrata Chakrabarty, Texas A&M University, USA
Section II. Development and Design Methodologies
This section provides in-depth coverage of conceptual architectures, frameworks and methodologies
related to the design and implementation of e-business models, systems, and technologies. Throughout
these contributions, research fundamentals in the discipline are presented and discussed. From broad
H[DPLQDWLRQVWRVSHFL¿FGLVFXVVLRQVRQSDUWLFXODUIUDPHZRUNVDQGLQIUDVWUXFWXUHVWKHUHVHDUFKIRXQG
ZLWKLQWKLVVHFWLRQVSDQVWKHGLVFLSOLQHZKLOHDOVRRIIHULQJGHWDLOHGVSHFL¿FGLVFXVVLRQV%DVLFGHVLJQV

as well as abstract developments, are explained within these chapters, and frameworks for designing
successful e-services, strategies, and software are discussed.
Chapter 2.1. E-Business Planning and Analysis Framework 314
Ben Clegg, Aston University, USA
Boon Tan, Sunderland Business School, UK
Chapter 2.2. E-Business Reference Models 325
 9RMLVODY%0LãLü8QLYHUVLW\RI0DQLWRED&DQDGD
J. Leon Zhao, University of Arizona, USA
Chapter 2.3. Building and Managing Modern E-Services 347
John Hamilton, James Cook University, Australia
Chapter 2.4. A Context-Based and Policy-Driven Method to Design and Develop
Composite Web Services 373
Zakaria Maamar, Zayed University - Dubai, UAE
Djamal Benslimane, University of Lyon - Lyon, France
Chapter 2.5. Dynamic Pricing for E-Commerce 393
Prithviraj Dasgupta, University of Nebraska, Omaha, USA
Louise E. Moser, University of California, Santa Barbara, USA
P. Michael Melliar-Smith, University of California, Santa Barbara, USA
Chapter 2.6. Planning and Designing an Enterprise-Wide Database System for E-Business 401
Alexander Y. Yap, Elon University, USA
Chapter 2.7. SMEs ECT Reality: From Ad-Hoc Implementation to Strategic Planning 421
Zakia Elsammani, Manchester Metropolitan University, UK
Chapter 2.8. BSC-Based Framework for E-Business Strategy 440
 )HQ:DQJ8QLYHUVLW\RI0DU\ODQG%DOWLPRUH&RXQW\86$
Guisseppi Forgionne, University of Maryland, Baltimore County, USA
Chapter 2.9. A Design Tool for Business Process Design and Representation 451
Roberto Paiano, Università di Lecce, Italy
Anna Lisa Guido, Università di Lecce, Italy
Chapter 2.10. B2C Failures: Toward an Innovation Theory Framework 469
Anil M. Pandya, Northeastern Illinois University, Chicago, USA

Nikhilesh Dholakia, University of Rhode Island, USA
Chapter 2.11. Procedure for Modeling and Improving E-SCM Processes 482
Patcharee Boonyathan, University of Melbourne, Australia
Latif Al-Hakim, University of Southern Queensland, Australia
Chapter 2.12. A Semantic Service-Oriented Architecture for Business Process Fusion 504
Athanasios Bouras, National Technical University of Athens, Greece
Panagiotis Gouvas, National Technical University of Athens, Greece
Gregoris Mentzas, National Technical University of Athens, Greece
Chapter 2.13. A Mobile Intelligent Agent-Based Architecture for E-Business 533
 =KL\RQJ:HQJ8QLYHUVLW\RI2WWDZD&DQDGD
Thomas Tran, University of Ottawa, Canada
Chapter 2.14. Using E- and M-Business Components in Business: Approaches, Cases,
and Rules of Thumb 550
Mikael Collan, Åbo Akademi University, Finland
Anna Sell, Åbo Akademi University, Finland
Ville Harkke, Åbo Akademi University, Finland
Bill Anckar, Omena Hotellit Oy / IAMSR, Finland
&KDSWHU&RQÀLFWV&RPSURPLVHVDQG3ROLWLFDO'HFLVLRQV0HWKRGRORJLFDO&KDOOHQJHVRI
Enterprise-Wide E-Business Architecture Creation 565
Kari Smolander, Lappeenranta University of Technology, Finland
Matti Rossi, Helsinki School of Economics, Finland
Chapter 2.16. Developing a Global CRM Strategy 589
Michael Shumanov, Monash University, Australia
Michael Ewing, Monash University, Australia
Chapter 2.17. Understanding the Development of Free E-Commerce/E-Business Software:
A Resource-Based View 603
 :DOW6FDFFKL8QLYHUVLW\RI&DOLIRUQLD,UYLQH86$
Volume II
Chapter 2.18. Balancing Accuracy of Promised Ship Data and IT Costs 620
 <RXQJ0/HH,%07-:DWVRQ5HVHDUFK&HQWHU86$

Chapter 2.19. Developing and Delivering Online Courses 635
 -D\DYHO6RXQGHUSDQGLDQ8QLYHUVLW\RI:LVFRQVLQ±3DUNVLGH86$
 0DQRKDU0DGDQ8QLYHUVLW\RI:LVFRQVLQ±:KLWHZDWHU86$
Chapter 2.20. Developing an Online Fleet Management Service: AlertDriving.com 652
 5RQ&UDLJ:LOIULG/DXULHU8QLYHUVLW\&DQDGD
 'HWOHY1LWVFK:LOIULG/DXULHU8QLYHUVLW\&DQDGD
Chapter 2.21. Virtual Community Models in Relation to E-Business Models 669
Lee Moh Shan, National University of Singapore, Singapore
Juliana Sutanto, National University of Singapore, Singapore
Atreyi Kankanhalli, National University of Singapore, Singapore
Bernard C. Y. Tan, National University of Singapore, Singapore
Section III. Tools and Technologies
This section presents extensive coverage of the technology that both derives from and informs e-busi-
ness. These chapters provide an in-depth analysis of the use and development of innumerable devices
and tools, while also providing insight into new and upcoming technologies, theories, and instruments
WKDWZLOOVRRQ EHFRPPRQSODFH:LWKLQ WKHVHULJRURXVO\UHVHDUFKHGFKDSWHUVUHDGHUVDUHSUHVHQWHG
with examples of the tools that facilitate and support e-business. In addition, the successful implemen-
tation and resulting impact of these various tools and technologies are discussed within this collection
of chapters.
Chapter 3.1. Best Practices in Leveraging E-Business Technologies to Achieve Business Agility 679
Ehap H. Sabri, University of Texas at Dallas, USA
Chapter 3.2. Technological Challenges in E-Collaboration and E-Business 701
Fang Zhao, RMIT University, Australia
Chapter 3.3. Econometric Simulation for E-Business Strategy Evaluation 709
Lidan Ha, Coppin State University, USA
Guisseppi Forgionne, University of Maryland, Baltimore County, USA
Chapter 3.4. E-Business Technologies in E-Market Literature 725
Nikos Manouselis, Agricultural University of Athens, Greece
Chapter 3.5. Collaborative Real-Time Information Services via Portals 750
 :HL'DL9LFWRULD8QLYHUVLW\$XVWUDOLD

Chapter 3.6. Web-Enabled Portals for E-Business Workplace 758
 :LWD:RMWNRZVNL%RLVH6WDWH8QLYHUVLW\86$
Chapter 3.7. Web Services vs. ebXML: An Evaluation of Web Services and ebXML
for E-Business Applications 766
Yuhong Yan, Canada National Research Council, Canada
Matthias Klein, University of New Brunswick, Canada
Chapter 3.8. Applying Information Gathering Techniques in Business-to-Consumer
and Web Scenarios 781
David Camacho, Universidad Autónoma de Madrid, Spain
Chapter 3.9. From Operational Dashboards to E-business: Multiagent Formulation
of Electronic Contracts 800
Tagelsir Mohamed Gasmelseid, King Faisal University, Kingdom of Saudi Arabia
Chapter 3.10. E-Business Commerce Agents and Payment Systems 822
Sheng-Uei Guan, National University of Singapore, Singapore
Chapter 3.11. Application of Agent-Based Technology as Coordination and Cooperation
in the Supply Chain Based E-Business 829
 *ROHQXU%HJXP+XT8QLYHUVLW\RI:HVWHUQ6\GQH\$XVWUDOLD
 5RE\Q/DZVRQ8QLYHUVLW\RI:HVWHUQ6\GQH\$XVWUDOLD
Chapter 3.12. Secure Agent Roaming for Mobile Business 851
Sheng-Uei Guan,
National University of Singapore, Singapore
Chapter 3.13. Security in Mobile Agent Systems 865
Chua Fang Fang, Multimedia University, Malaysia
G. Radhamani, Multimedia University, Malaysia
Chapter 3.14. RFID Systems: Applications vs. Security and Privacy Implications 879
 'HQQLV0/:RQJ6ZLQEXUQH8QLYHUVLW\RI7HFKQRORJ\0DOD\VLD
 5DSKDHO&:3KDQ6ZLQEXUQH8QLYHUVLW\RI7HFKQRORJ\0DOD\VLD
Chapter 3.15. Business Cases for Privacy-Enhancing Technologies 895
Roger Clarke, ;DPD[&RQVXOWDQF\3W\/WG$XVWUDOLD8QLYHUVLW\RI1HZ6RXWK:DOHV
Australia, Australian National University, Australia, & University of Hong Kong, Hong Kong

Chapter 3.16. Games-Based E-Learning: Implications and Challenges for Higher Education
and Training 910
Thomas Connolly, University of Paisley, UK
 0DUN6WDQV¿HOG8QLYHUVLW\RI3DLVOH\8.
Chapter 3.17. A Survey of Competency Management Software Information Systems in
the Framework of Human Resources Management 925
Alfonso Urquiza, Francisco de Vitoria University, Spain
Chapter 3.18. A Brief Overview of Wireless Systems and Standards 965
Sundar G. Sankaran, Atheros Communications, USA
Chapter 3.19. Wireless Networks Based on WiFi and Related Technologies 972
Rajendra V. Boppana, University of Texas at San Antonio, USA
 6XUHVK&KDODVDQL8QLYHUVLW\RI:LVFRQVLQ±3DUNVLGH86$
Section IV. Utilization and Application
This section introduces and discusses the ways in which information technology has been used to shape
the realm of e-business and proposes new ways in which IT-related innovations can be implemented
within organizations and in society as a whole. These particular selections highlight, among other top-
ics, e-business for SME development, and factors affecting e-business adoption. Contributions included
in this section provide excellent coverage of today’s environment and insight into how e-business im-
pacts the fabric of our present-day global village.
Chapter 4.1. Small Business Collaboration Through Electronic Marketplaces 992
Yin Leng Tan, The University of Manchester, UK
Linda Macaulay, The University of Manchester, UK
Chapter 4.2. The Role of Web Sites and E-Commerce in the Development of Global Start-Ups 1002
Brychan Thomas, University of Glamorgan Business School, UK
Christopher Miller, University of Glamorgan Business School, UK
Gary Packham, University of Glamorgan Business School, UK
Geoff Simmons, University of Ulster, UK
Chapter 4.3. Open Source LMS for Management and E-Business Applications 1023
Beatrice A. Boateng, Ohio University, USA
Kwasi Boateng, Ohio University, USA

Chapter 4.4. Measurements in E-Business 1029
 'DPRQ$LNHQ(DVWHUQ:DVKLQJWRQ8QLYHUVLW\86$
Chapter 4.5. Electronic Policing: A Framework for Crime Control and Citizen Services 1038
Roongrasamee Boondao, Ubon Rajathanee University, Thailand
Nitin Kumar Tripathi, Asian Institute of Technology, Thailand
Chapter 4.6. E-Business for SME Development: Some Promising Initiatives in
Quebec, Canada 1054
Éliane M F. Moreau, Unversité du Québec à Trois Rivières, Canada
Louis Raymond, Unversité du Québec à Trois Rivières, Canada
Bernard Vermot-Desroches, Unversité du Québec à Trois Rivières, Canada
Chapter 4.7. Application of Web Services in the Context of E-Procurement: An SME Foci 1064
Stanley Oliver, University of Bolton, UK
Kiran Maringanti, University of Bolton, UK
Chapter 4.8. Conceptualizing Competences in E-Services Adoption and Assimilation in SMES 1089
Ada Scupola, Roskilde University, Denmark
Chapter 4.9. E-Business Adoption in SMEs: Some Preliminary Findings from
Electronic Components Industry 1103
Mark Xu, Portsmouth Business School, UK
Ravni Rohatgi, Southampton, UK
Yanqing Duan, University of Bedfordshire, UK
Chapter 4.10. Adoption of Mobile Technology in the Supply Chain: An Exploratory
Cross-Case Analysis 1121
Bill Doolin, Auckland University of Technology, New Zealand
Eman Al Haj Ali, Higher Colleges of Technology, UAE
Chapter 4.11. Case Study: Service-Oriented Retail Business Information System 1137
 6DP&KXQJ8QLYHUVLW\RI:DVKLQJWRQ7DFRPD86$
 =DFKDU\%\OLQ8QLYHUVLW\RI:DVKLQJWRQ7DFRPD86$
 6HUJLR'DYDORV8QLYHUVLW\RI:DVKLQJWRQ7DFRPD86$
Chapter 4.12. Adoption of Internet Technology by the Banking Industry in Oman:
A Study Informed by the Australian Experience 1159

Salim Al-Hajri, Higher College of Technology, Oman
Arthur Tatnall, Victoria University, Australia
Chapter 4.13. Application Integration: Pilot Project to Implement a Financial Portfolio
System in a Korean Bank 1178
So-Jung Lee, JLee Consulting, Singapore
 :LQJ/DP8*OREDO6LQJDSRUH
Chapter 4.14. Decision Factors for the Adoption of an Online Payment System by Customers 1189
Fang He, Southern Illinois University at Carbondale, USA
Peter P. Mykytyn, Southern Illinois University at Carbondale, USA
Chapter 4.15. Fotogenika.com: A Small Virtual Organization Serving the Mexican Market 1222
Esperanza Huerta, Instituto Tecnológico Autónomo de Mexico, Mexico