Đào tạo - bồi dưỡng kỹ năng phỏng vấn

BỘ LAO ĐỘNG - THƢƠNG BINH
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CƠ QUAN HỢP TÁC QUỐC TẾ
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TỔNG CỤC DẠY NGHỀ






TÀI LIỆU
ĐÀO TẠO – BỒI DƢỠNG
KỸ NĂNG PHỎNG VẤN
(Lƣu hành nội bộ)

Hà Nội - 2011

1
MỤC LỤC


Trang
 3
u 4
:  5
1.  6
 6
 6
 5
2.  6
 6
2.2 7
3. Phân   7
3.1 7
 7
 8
 8
 

9
 10
 10
5.2. Q 11

 14
- 14
 15
7. 

18
 18
 18
 19
 19
1

19
2
1 19
1 21
2

22
3n

27
3 27
3 27
3 28
:  29
1

31
Tµi liÖu tham kh¶o

49


















DANH MỤC CÁC TỪ VIẾT TẮT

Viết tắt Đọc là
CSDN 
AECID H




3
LỜI NÓI ĐẦU



 
-
 

    


            

 t 

      thc hin
kim nh cht lng  vi trên 1000 c s dy ngh và hàng nghìn chng
trình dy ngh, i hi tp trung o to, phát trin nhanh s lng, ng thi
nâng cao cht lng ca i ngkim nh viên cht lng dy ngh, c bit
là các k nng trong vi thc hin kim nh ti c s dy ngh.

      -        
chuyên gia thuc Vi khoa h giáo d Vi Nam - B Giáo dc và o to
,
 phc v cho vic t chc các lp o to, bi dng kim nh viên cht
lng dy ngh và là tài li tham kho, nghiên cu v kim nh cht lng
dy ngh  Vit Nam.


- ng .
4

- quan sát .
-   .
-   .
-  .
-  .
- .

             

7     



B   o to  cho   viên    
 biên son ln u tiên, 
chuyên gia, 

       -      

 

V KI  CH L D NGH

5
PHẦN I. NHỮNG VẤN ĐỀ CƠ BẢN VỀ KỸ NĂNG PHỎNG VẤN

            CSDN), các
   và
 các thông tin, 
các 
- CSDN: H
lý các - 
- - sinh viên, ,
,  
, ngành.
viên 
và  

1. Mục tiêu
:
1.1. Kiến thức: N 
.
1.2. Kỹ năng:   
.
1.3. Thái độ: viên 
       
 .
2. Khái niệm
2.1. Phỏng vấn:   


 .

    
6


2.2. Kỹ năng phỏng vấn:    

.
3. Phân loại phỏng vấn thƣờng sử dụng trong kiểm định chất lƣợng
3.1. Phân loại theo cách thực hiện
a) Theo Fitzgerald và Cox (1987),       
          

b) 
-       

 
- ; N 
- 
- : N 
- 
             
.
- : K
.
3.2. Phân loại theo tính chất phỏng vấn
Theo Babbie (1995) và Denzin (1978), có  
- P        ized interview):




 .
- P          
7
interview)            

  

- P-standardized interview): 
, t
.
- Ph 
 (N).
3.3. Phân loại theo nội dung phỏng vấn
- 
 (Thí

, tiêu chí 
cách trình bày).
- C
vài 
         


3.4. Phân loại theo số lượng đối tượng
-  P



         
               
.
-   .


8
-   àn tròn:         


- . 
           
            nhân 
     

4. Vị trí, vai trò của kỹ năng phỏng vấn đối với kiểm định viên chất
lƣợng dạy nghề
  
 
 
- thông tin 
CSDN, 
- thông tin, 
.
   có         








- 

- 


9
5. Nội dung, quy trình phỏng vấn trong quá trình kiểm định
5.1. Nội dung phỏng vấn
5.1.1. Khi kiểm định chất lượng cơ sở dạy nghề

-  
- CSDN hay
không?
- CSDN hay không?
- CSDN    hay
không?
- Dùng  CSDN 

CSDN
ê 
 trong

- .
- .
- .
- .
- .
- .

- .
- .
- 
5.1.2. Khi kiểm định chất lượng chương trình dạy nghề
 
 
CSDN 
  . 
10
  làm rõ

-     có        
CSDN hay không?
-          
?
- 
?
-               

- 
?



- C 
 

?
- 
 

- 
              hay
không?
- 
hay không?
5.2. Quy trình phỏng vấn trong quá trình kiểm định
5.2.1. Chuẩn bị phỏng vấn
- :  
 SDN, 
11
. ng
               
 
; 
   nhóm 
.
- (cán 
: 
  
 
 kèm danh


sao 
- Lên k




5.2.2. Thực hiện phỏng vấn

- 
  

, 
              

 , các thông tin cá
nhân hay không.
- 
 chúng. Hãy
12
              
 Không nên 

.
-  Không nên 
              
  

bê các có tính .
- 





báo cáo.
-       
        


 

- 
thích rõ ràng. Không nên  
n

5.2.3. Kết thúc phỏng vấn
-  
H xem
và có

13

 
-  



6. Kỹ thuật biên tập các câu hỏi và tiến hành phỏng vấn
6.1. Biên tập câu hỏi phỏng vấn
- N
 
. , 

- X 
 

-  ây là công 
,  



- 
- C 
 - 

- .
-  chú

-  

khác, 
14
(Tham khảo một số câu hỏi gợi ý thường dùng khi nghiên cứu đánh giá
các tiêu chí, tiêu chuẩn kiểm định chất lượng cơ sở dạy nghề tại Phụ lục 1)
6.2. Kỹ thuật phỏng vấn
6.2.1. Giữ cho cuộc phỏng vấn được thực hiện chính xác và đúng hướng
đề ra
 
, 

-  

- 


- 
- 
.
- 
 

   
. Tuy nhiên,  
  , t    

Không nên đưa ra nhận định:  
sao 
Nên đưa ra nhận định: 

 .
Không nên hỏi:"          

15
Nên hỏi:"
 nhân viên



 
các kho
nào .

- Không nên nói:           

- Nên nhận định:    

6.2.2. Làm chủ cuộc phỏng vấn
- 

-  
 

- 
- , 
 .
- Ghi chép 
. 
.
- 

- 
 
  

16

6.2.3. Dẫn dắt cuộc phỏng vấn
- khái quát.
- 

-  
- 
-  

- 
chung.
-  

-  

-       


- .
- .
- c
 i.
6.2.4. Sử dụng giao tiếp phi ngôn từ
  
 
      
 
 

6.2.5. Kết thúc cuộc phỏng vấn
- 
17
 


-  có 

7. Các bƣớc thực hiện kỹ năng phỏng vấn khi kiểm định chất lƣợng
dạy nghề
7.1. Chuẩn bị
- 
- -  

- 
- tin 
- 
- 
- có thêm thông tin.

- 
- 

7.2. Tiến hành phỏng vấn
:
- 
- 

- , 
 

- 
 
- 
18
7.3. Biên tập sau khi phỏng vấn
- hi chép 


- 


PHẦN II:
THỰC HÀNH KỸ NĂNG PHỎNG VẤN

1. Thí dụ về phỏng vấn một số nhóm đối tƣợng trong kiểm định chất
lƣợng dạy nghề
1.1. Phỏng vấn nhà tuyển dụng
 
 

         
-

 



      
             
 
   
      

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
  