nhận thức về hoạt động cung cấp dịch vụ và triển vọng của viễn thông thái nguyên, việt nam bản tóm tắt tiếng anh

PREFACE
In this summary dissertation, all figures and tables are numbered as presented in this
dissertation
With stiff market competition today, many other telecom operators are controlling the
market in the province. Therefore, obviously aware of the activities in providing services is an
important requirement of VNPT Thai Nguyen. This has a great influence in building strategy
development and strategy to improve the service quality in order to meet higher demands of
customers. At the same time, the perception of quality resources, infrastructure, management
capacity, among others are important input in this study. Thai Nguyen's internal VNPT is also a
necessary requirement in order to help VNPT Thai Nguyen build strategies for human
development, infrastructure, among others, to set the stages of development for long-term growth
and sustainability of VNPT.
Thus, the researcher has chosen the topic " Pereived service performance and prospect
of VNPT Telecommunicationsn in Thai Nguyen province, Vietnam”
The structure of dissertation includes 5 chapters.

CHAPTER I: INTRODUCTION
Background of study
Telecommunications Thai Nguyen is a member of a large group telecommunications
companies in Vietnam called The Vietnam Posts and Telecommunications group (VNPT). It is a
member of the telecommunications corporation also known as VNPT. VNPT’s efforts are
geared towards effective applications of technology and advanced telecommunications services
to provide information to mobile customers anywhere and to contribute in promoting economic -
society of Vietnam. It is committed to provide information services through mobile, fixed,
wireless devices, phone-based internet and high speed internet services, service data
transmission, wireless internet connectivity and construction of networks for agencies,
organizations, businesses and individuals (VNPT.com). With its purpose to bring customers an
improved material life, to sustain the work spirit of its employees, and to benefit partners, VNPT
is at the core of helping the interests of the Vietnam community and possibly that of Southeast
Asia and the world in general through the application of technology and advanced
telecommunications, thereby bringing economic development in the society.

Statement of problem
Based on the objectives of the thesis, the research questions are as follows:
Specifically, it sought to answer the following questions:
1. What is the profile of the respondents in terms of:
1.1. Age
1.2. Gender
1.3. Civil status
1.4. Education
1.5. Year in service
2. What are the perceptions of respondents on the services performance of the VNPT
Telecommunication Thai Nguyen in terms of:
2.1. Product and service
2.2. Place
2.3. Price
2.4. Promotion
2.5. People
2.6. Position
3. What are the perceptions of respondents on the prospects of the VNPT Telecommunication
Thai Nguyen in terms of:
3.1. Management capacity
3.2. Human resource
3.3. Service attitude
3.4. Marketing
3.5. Material facilities
4. What are the problems at VNPT Telecommunication Thai Nguyen and proposed
recommendations to improve services performance and prospect of VNPT Thai Nguyen?
5. Is there a significant difference in the assessed services performance and prospects of VNPT
Telecommunication in Thai Nguyen province as perceived by the two groups of
respondents?
Significance of the Study

With the desired goal to learn the current telecommunications practiced by VNPT in
telecommunications services business for the years 2011 to 2012, to offer solutions, suggestions for
improving the quality of telecommunications services and raise awareness of competitive
effectiveness of VNPT Thai Nguyen through the years, the results of this study will be of help to the
following:
To the manager. This will provide them with valued information concerning marketing. In this
regard they will be able to adapt their development programs to help the company expand
more in future
To the Researcher. The researchers as a candidate for Doctor of Business Administration
Degree, this study will enhance her knowledge about research methodology, marketing
and economics
To Future Researchers. This can serve as reference materials for future researches similar to this.
Scope and Delimitation
This research was focused on evaluating the service performance of
telecommunications services by employees and customers in VNPT. In addition, this
research was focused on prospects in terms of management capacity, Human resource,
Service attitude; Marketing; and Material facilities of VNPT Thai Nguyen. The others items are
NOT included in the study.
The study was conducted at VNPT telecommunication Thai Nguyen. The survey period
was from 10/2012 to 3/2013.
CHAPTER II
REVIEW OF LITERATURE AND RELATED STUDY
This section presents the basic concepts, the content related to telecommunication services,
marketing, and quality of service of telecommunication firms sorted by the variables studied.
Conceptual Framework
IPO model was applied to carry out the study. After collecting information form respondents,
researcher identified the problems. Based on those, propose the recommendations for VNPT
Telecomminication Thai Nguyen province, Vietnam.
CHAPTER III
METHODOLOGY

Locale of the Study
VNPT Thai Nguyen telecommunication is located in Thai Nguyen province, which is in the
northern borders to the capital city of Hanoi, and adjacent to the western provinces of Vinh Phuc
and Tuyen Quang. Thai Nguyen province has a natural area of 3,541 km2 and a population of
more than 1,2 million people, with 8 ethnic brothers live. The province has 9 administrative units
including Thai Nguyen city, Song Cong town and district 7 (Pho Yen, Phu Binh, Dong Hy, Vo
Nhai, Dai Tu, Dinh Hoa, Phu Luong) .
The descriptive method of research utilizing a questionnaire checklist was employed by
the researcher in this investigation. As stated by Calmorin (1999), the principal aim of this
method is to describe the nature of the situation as it exists at the time of the research and explore
the cause of the particular event. It involves collection of data to test the hypotheses and answer
questions concerning the current status of the subject
Population, Samples, and Sampling Techniques

VNPT in Thai Nguyen for nearly 15 years has invested its business to provide
telecommunications services to 100% of districts in the province. VNPT also has provided
mobile service to more than 8,500 subscribers.

The researcher chose managers, employees and customers of VNPT Thai Nguyen to get
their perception. Considering that the populatin of the target respondents is quite big, so the
researcher selected the respondents in random to only 40 managers, 100 employees and 100
customers to get data. They were chosen purposively to determine the production management
practices at VNPT being implemented.
Research Instrument
The purpose of this study is to get the perceptions of managers, employees of VNPT as
well as the customers using VNPT products.
The main tool in gathering data was a self-developed questionnaire. Questions were
based on the consultation of the staff who have practical experience in the direct services with
clients. The collected ideas of authentic customers as well as leaders weere used to obtain proper
evaluation of the service performance of VNPT in Thai Nguyen.

The questionnaire-checklist was divided into two parts. Part I includes personal
information such as the name, address, gender, age and nature of work. Part 2 includes
interviews managers, employees and customer on the services offered by the VNPT and the
prospects development
The respondents were asked to rate each item following the 5 - point Likert’s scale as
presented in the following:

Scale
Adjectival rating
Description

5

4.20 - 5.00
Outstanding
Condition or provision is very extensive
and functioning very well
4
3.40 - 4.19
Very Good
Condition or provision is extensive and
functioning well
3
2.60 - 3.39
Good
Condition or provision is adequate and
functioning fairly well
2
1.80 - 2.59
Poor

Condition or provision is limited and
functioning poorly
1
1.00 - 1.79
Absent
Condition or provision is needed and
missing

Statistical treatment
Data collection was integrated evaluation and analysis of perception of
respondents on service performance and propects. Statistical data collected after survey, and was
calculated and processed by the following formula:
Weighted Arithmetic Mean

1 1 2 2 1
12
1


k
ii
k k i
k
k
i
i
fx
f x f x f x
X
f f f

f


  

  



Where:
X
= Weighted Arithmetic Mean
1
k
ii
i
fx


= sum of all the products of f and x, where f is the frequency of each option and x is
the weight of each option

1
k
i
i
f


= sum of all the subjects

Descriptive statistics such as weighted mean, arithmetic mean, frequency, percent distribution,
and standard deviation were used to describe the respondents’ profiles and to assess the
perception of respondents on the service performance and prospects of Vinaphtone Thai Nguyen.
To enhance the significant of the study, researcher used test wherether there is a
significant difference on the perceptions of groups of the respondents regarding services
performance and prospects of VNPT Telecommunication in Thai Nguyen province of VNPT in
terms of the variable, T- test analysis of variance was used.
CHAPTER IV
PRESENATION ANALYSIS AND INTERPRETATION OF DATA
In this chapter, the survey results are shown in the table which are arranged in the order of the
variables analyzed.
Profile of respondent
A total of 240 respondents were asked from the VNPT Thai Nguyen during the survey
period from November 2012 to March 2013.
Gender. Table 1 and Figure 2 show that more than half of the respondents (56.6%) were
male, while a little less than half (43.4) of the respondents were female.

Figure 2. The profile of respondents in terms of gender
Age. The age of the respondents ranged from 15 to above 50 years . The age of
respondents was grouped into 5 with 5 years interval. The first age group was 15 - 20 years,
while the last age group was above 50 years and above. Most of the respondents belonged to the
31 to 40 years age group (34.29%), followed by 21 to 30 age group (26.25%), 41 to 50 age group
(14.16%), 15 to 20 age group (9.5%), and above 50 age group (15.8%). The age group
distribution is shown in Figure 3.

Male;
136;
57%
Female;
104; 43%

Gender
Male
Female

Figure 3. The profile of respondents in terms of age
Marital status. As presented in Table 1 and Figure 4, married respondents outnumbered
(73.77%) the single (18.33%), separated (2.9%), and widowed (5%) respondents.

Figure 4. The profile of respondents in terms of civil status
Educational attainment. The respondents’ educational attainment was categorized into
high shool, vocational, college and post graduate. As shown in Table 1 and Figure 5, majority of
the respondents (60.5%) were college level, followed, in big interval of respondents (4.50%) at
post graduate level, then of very few respondents at high school (7.5%) and vocational level
(27.5%).
23; 10%
63; 26%
82; 34%
34;
14%
38;
16%
Age
15 - 20
21 - 30
31 - 40
41 - 50
>50
44; 18%
177; 74%
7; 3%

12; 5%
Civil Status
Single
Married
Separated
Widow

Figure 5. The profile of respondents in terms of educational attainment
Table 1. Personal profile of respondents
Profile
Frequency
n = 240
Percent
Gender


Male
136
56,6
Female
104
43,4
Age (years)


16 - 20
23
9,5
21 - 30
63

26,25
31 - 40
82
34,29
41 - 50
34
14,16
>50
38
15,8
Civil Status


Single
44
18,33
18; 7%
66; 28%
145; 60%
11; 5%
Educational Attainment
High School
Vocational
College
Post Graduate
Married
177
73,77
Separated
07

2,9
Widow
12
5,0
Educational
Attainment


High School
18
7,5
Vocational
66
27,5
College
145
60,5
Post Graduate
11
4,5

Perceived Services Performance of VNPT Thai Nguyen
From Table 2 and Table 7 showed that the survey data are at the average values,
including the data on the evaluation of the respondents,.
As reflected from the table 4, the overall mean for the company status in terms of price as
assessed by the two groups of respondents are 3.69 and 3.44 both verbally interpreted as very
good. As can be seen from the table on the perception of employees on the price status, “VNPT
promotions and discounts are preferred by customers” obtained the highest mean of 3.96. That
mean VNPT always concern benefits of customers. They usually offer better discounts than other
networks. This is a very important strategy in competition that are always effective due to low

salary of East-South countries. In addition, it rank number one mean customers give highest
priorities when they choose mobile network for their-self. Hence, VNPT should maintain this
competitive strategy.
This is followed by “Price of products and services change according to the inflation rate
of the country” which obtained a mean of 3.86, while the “Price of products/ services are more
competitive for VNPT clients “obtained the lowest mean of 3.26, which is verbally interpreted as
good. Inflation now is very high in the world, especially in ASIA. Certainly, price of goods and
services increase when inflation rate goes up. In Vietnam, speed of price growth is always higher
than inflation rate. However, VNPT seem to be different case, customers is very satisfied with
change of service price. That means, VNPT adjust reasonably network price to keep competitive
capacity and bring more benefit for customers. This business strategy should be uphold.
Table 5 presents the computed mean, verbal interpretation and rank distribution on the
perception of the two groups of respondents on the status of the company in terms of promotion.
This only shows that advertising in television is more appreciated by the employees as effective,
considering the fact that promotion through television is the most accessible to all walks of life,
moreover, said information can be readily transferred from one person to another through the
word-by-mouth. This promotion strategy must be carried on by the company
Table 6 presents the computed mean, verbal interpretation and rank distribution on the
perception of the two groups of respondents on the status of the company in terms of the people.
As we can be seen on the table, the overall mean for boand employees respondents believed that
there is similarity in their perception on the status of the company in terms of the people status
with respect to the salary, bonus for employees” obtained mean of 4.31and 4.28 b This shows
that the company At VNPT employees and customers are evaluated with higher education, staff
understanding of mission, vision and love of VNPT industry uniform, in order to maintain
positive employees attitude and good customer service. Also VNPT makes sure that employees’
salary is reasonable to help employees feel secure and love the work. This is the most vital
reason why employees work diligently in the company. VNPT company has to consider the
human resource abundance and quality as very important factor to help the company
continuously grow.
In terms of position, this shows that the company is giving importance to good customer

service to eventually have more new consumers and establishing old costumer loyalty. For the
company, it is believed that the most effective thing is to get real customer’s feedback on what
they experience and really look at the product. Considering that VNPT is received by customers
as very good, this is evident that VNPT is wanted anywhere by customers. Hence, it will
increase profit gain of the company.
As manifested by the table, most of the respondents agree that the status of the company
in terms of “people status” ranks first followed by “Place status” with a mean of 4.08 and 3.96,
“Position status” has a mean of 3.87 and 3.63 as well as the promotion status and product and
service status.
For the overall mean for both employee and customer respondents show similarity on
their perception on the position status of the company in terms of the six components with the
overall obtained mean of 3.81 and 3.66 both rated as very good.
Perceived Prospects of the VNPT Thai Nguyen
Through tables 9 and 14, they present the perception of respondent on prospect of VNPT
Thai Nguyen.
In terms of human resource, Considering the respondents’ assessment, most of them
agreed that the overall mean in terms of training obtained a mean of 4.27 and 4.20 verbally
interpreted as very good. This shows that the company provides a positive emotional response to
job situation, which means that because there is a good working relationship between the
employer and the employees, they are likely to have a positive attitude toward the job.
In terms of Service attitude. This findings manifest that the company prepares and trains its staff
to give the best customer service, thus recognizing more importantly the good customer service.
In terms of marketing, most of the respondents agreed that there is a similarity on the
service prospects in terms of the methods marketing since it obtained an overall mean of 4.02
and 4.00 which is verbally interpreted as very good from the employees and employees
respectively. Regarding the VNPT image in the eyes of customer, a mean of 4.14 and 4.10 from
the managers and employees was obtained. The managers perceive the quality of service of the
company than its mere presence in the market. This means that the method of marketing
purposely for good customer service provided by the company is about exceeding the customer’s
expectations, which means that the customer’s expectations are generally at the maximum level

of service. Lastly, when it comes to marketing prospect in terms of the level of competition and
the impact of VNPT , an overall mean of 4.07 and 3.95, verbally interpreted as very good show
similarity in the managers’ and employees’ perception. Accordingly, SPT (Company Services
Telecommunications Saigon) is very important as it ranks first with the obtained mean of 4.42
and 4.26 verbally interpreted as outstanding from the managers and employees. This therefore
shows that the company will eventually be able to create a global brand as compared to other
companies.
In term of material Facilities, in view of the perceptions of the two groups of respondents
on the prospects for materials and facilities/technology, it is apparent that the company is
expanding beyond its domestic market considering the timely response of VNPT to the demands
of the customers for modern technology. Therefore, VNPT has to maintain its effort in providing
updated materials and technology so that customers will continuously patronize VNPT products.
Comparison of Respondents’ Perceived Assessment of the Services Performance of the VNPT
Thai Nguyen
Accourding to table 15, 16. It can be deduced from the table on the significant difference
on the assessment of the two groups of respondents on the prospects of VNPT
Telecommunication in Thai Nguyen province that with respect to management capacity, human
resource, service, marketing and materials facilities the probability values ranging from 0.260 to
0.917 which exceeds at 0.05 level of significance was obtained. Thus, the null hypothesis that
there is no significant difference on the perception of the two groups of respondents on the
prospect of the company in terms of the different components is accepted. This means that the
managers’ and employees’ perception on the prospects and status of VNPT Thai Nguyen
province does not vary so much.

Table 15. Comparison of the Preseived Assessment of the Two Groups of Respondents as to the Services Performance of the Vina
Phone Company in Terms of Different Criteria

Area
Employees
Customers
Mean
diff.
df
T-Value
P-Value
Mean
Std.
Deviation
Mean
Std.
Deviation
I. Product Service Status

A. Statement of the product/service
4.06
0.67
3.83
0.85
.23
198
1.712
.088
B. Warranty service, maintenance
2.51
0.80
2.95
0.74

.44

198

3.542

.000
C. The level of use of products by customers

3.73
0.74
3.57
0.89
.16
198
1.184
.238
II. Place Status








A. Location Transactions
4.08
0.58
3.96
0.79
.12
198
.991
.323

III. Price Status

A. Price
3.69
0.79
3.44
0.92
.25
198
1.753
.081

IV. Promotion Status








A. Efficiency
3.57
0.77
3.35
0.85

.22
198
1.604
.110
V. People Status









A. Education of staff
4.23
0.46
4.32
0.59
.09
198
.962
.337

B. The treat with employees for
3.87
0.72
3.80
0.76
.07
198
.525
.600
C. Salary, Bonus for employees
4.31
0.60
4.28
0.76
.03
198
.240
.811
D. Own staff
4.35
0.62
4.15
0.70
.20
198
1.753
.081

VI. Position status









A. Customer
3.70
0.88
3.52
0.83
.18
198
1.289
.199
B. Products
4.04
0.72
3.73
0.81

.31
198
2.419
.016

Table 16 presents the significant differences on the assessment of the two groups of respondents as to the prospect of the
company in terms of area with respect to the different criteria.
Table 16. Mean, Standard Deviation, and Correlated T-Test on the assessment of the Two Groups of Respondents as to the
Prospect of the Company in Terms of the Different Criteria

Variables
Manager
Employee
Mean diff.
df
Computed T-
Value
P-
Value
Mean
Std.
Deviation
Mean
Std. Deviation
I.Management Capacity

Management Capacity

4.10
0.66
4.02
0.76
.08
198
.682
.496
II.Human Resource









A.Provide human resources

4.28
0.62
4.20
0.71

.08
198
.681
.497
B. Evaluate Performance, ability
to solve problems

4.15
0.72
4.12
0.76
.03
198
.310
.757
C. Attitudes

4.20
0.69
4.11
0.73
.09
198
.760
.448
D. Training

4.27
0.59
4.20

0.69
.07
198
.710
.478
III.Service attitude









A. The attitude service all staff
3.80
0.64
3.74
0.74
.06
198
.548
.584
B. Service customer care

4.25
0.66
4.13
0.69

.12
198
1.129
.260
IV.Marketing









A.The effectiveness of methods marketing

4.02
0.65
4.0
0.71
.02
198
.175
.861
B. VNPT image in the eyes of customer

4.14
0.69
4.10
0.69

.04
198
.383
.702
C. Extent of Advertising

3.95
0.80
3.81
0.87
.14
198
.959
.339
D. Customer gifts

3.82
0.69
3.78
0.79
.04
198
.298
.766
E. Promotion prospects

4.05
0.70
4.04
0.75

.01
198
.104
.917
F. The level of competition, the impact of comparison
with VNPT

4.07
0.66
3.95
0.69
.12
198
1.074
.284
V.Material Facilities









A Materials

4.11
0.75
4.05

0.76
.06
198
.463
.644
B. Technology

4.18
0.59
4.08
0.66
.10
198
1.021
.308

CHAPTER V
SUMMARY OF FINDINGS, CONCLUSIONS AND RECOMMENDATIONS

Based on the survey data, the variables are detailed in the article comments. The
following conclusions were made:
Through the appreciation of customers and employees in the company, the provision of
services VNPT Thai Nguyen has met the needs of customers. Pricing policies, promotion and
customer care, are evaluated. VNPT network provider has met Thai Nguyen to every customer,
from rural to urban areas. This helps in enhancing the intellectual life of the people in the
province.
Through the review is shown in the data of the selected variables, the development
prospects of Thai Nguyen VNPT very good in the future. Physical resources and human VNPT
Thai Nguyen strong enough to grow further.
However, to improve the capacity for workers, Thai Nguyen VNPT should organize

training courses simultaneously technical and management capacity.
To improve the quality of services provided, the registration procedures use services and
service attitudes need to be trained more professional. This will help improve the
competitiveness of Thai Nguyen VNPT with other firms.
Recommendations
Based on information collected, the findings and conclusions drawn. Status service
performance and prospects development of Telecommunications VNPT in Thai Nguyen
province should be monitored and studied to develop the telecommunications market.
VNPT in Thai Nguyen province should focus on open course training staff security, and
wireless computer maintenance skills to motivate work, team work skills and communication
skills.
Continue to promote the exploitation of Internet and mobile phones, in addition to
developing network services such as the fixed wireless phone called the Gphone.
Research should approach customers and create new products suitable for many company
as well as students of universities and colleges in the province of Thai Nguyen.
Hold training on customer relationship management skills and the purchase of software
for customer relationship management for marketing. Maintain giving gifts to customers to
congratulate customers on their birthdays or major holidays. This will help customers feel special
and be concerned about how the customers are treated.
In addition, some recommendations should be focused on by VNPT in general, VNPT
Thai Nguyen
Marketing Solutions to develop value-added services currently
Develop marketing strategies to penetrate existing markets. Improving the quality of
value added services at present. Develop appropriate policy rates.
Promote investment in equipment and extensive coverage of new technologies. Develop
and manage the implementation of strict quality norms and specifications for each type of
service.
Improve the quality, improved service delivery processes : Improving the quality of
engineering, construction security system security for 3G technology.
Improving the registration process using complex services, simplify the registration

procedures to use the service. Organize regular check of the number of business units to ensure
the units comply with the business cooperation contract.
Collaborate with customers to control the quality of the services that these units provide.
Widespread in value-added services to their customers
Develop policy rates aimed at each target customer:
- Creating packages aimed at customers with low average income
- Create more packages available to suit a variety of different customer groups, especially
low-income customers.
When the promotional rate, need to put on the mass media widely known users. Discounted rates
for multiple objects using particularly large group of customers, loyal customers. Discounted
rates to encourage customers to use the company's value-added services, especially large groups
of customers, loyal customers.
Enhanced customer care activities:
+ Standardized database of customers
To collect accurate and complete customer information. In addition to information about
customers can collect include: name, date of birth, identity card number, address, occupation,
hobbies, companies should update information such as: number of monthly charges, or services
to use, continued use or not use the time
Promote technical assistance activities:
Promote technical assistance activities through measures such as developing systems such as
customer support system to answer questions on the phone to help customers, operations guide
service users, solving the problems difficult to use the service.

Enhanced support practical activities: The company also organizes regular study and collect
feedback from customers regarding technical assistance activities of the company.
Build and strengthen staff customer care:
- Raise awareness of officials and employees of the importance of customer care.
- The customer care needs special attention and should be implemented in all
parts in direct contact with customers.
- Establish standards of customer service, organization, improve organization, care

processes customer-oriented group dedicated to the customers.
- Along with the development team of customer care professionals, should have the
reward processing, reasonable sanctions to encourage them to find customers.
Promote market research: Establishment of specialized parts market research. Deploying
collect information through channels or external sources of data units, crawl through the
customer service center of the units.
Processing and analyzing information collected. Develop and implement marketing
programs in the units.
Strengthen measures to handle collected information on market:
- The information collected includes many of the customers, the competitors, the mobile
communication service
- The information and data on the market should be handled by the scientific method on the basis
of information in order to make forecasts, conclusions accordingly.
Segmentation and target market selection
- Based on the information gathered above, the market research department analysis, data
aggregation, indicating the status and trends of the market, the market segment khachhang
groups have similar needs .
- For each market segment, to assess the scale and extent of market growth, and market share
strategies of competitors, ability to meet the needs of the business to decide which select target
markets.
Diversification of value added services
Diversify toward each service pack customers. For groups of customers are business people who
have high incomes. More diverse service packages Internet access with high-speed access and
high capacity.
Development of electronic payment services. Further development of e-commerce services,
online advertising services, service access internal network
Strengthening cooperation with content providers
Development of distribution channels: Establish specialized units to business value-added
services. Development of distribution channels through building regulations on cash assistance
and equipment for the intermediaries involved in the distribution system of the company.

Organize training expertise training for intermediate and guide the sales process, customer
service and market knowledge development. Create strong relationships with intermediaries
frequently, visiting collect the opinions of the intermediary, the intermediary support for business
in difficult areas.
Promote promotion
Diversification advertising channels, in addition to conventional advertising channels inaPhone
V should use the form of advertising: - Online advertising network and direct advertising on
mobile networks.
Promoting communication and public relations: Regularly provide workshops on
introducing services to new services; The opening service was held together with large-scale
promotion activities Commerce; Sponsored activities for sporting events, the promotion
activities of the school, the lighting business competition young talent The social and
charitable activities such as feeding heroic Vietnamese mothers, scholarships for students to
overcome poverty and support disaster recovery
Promote Promotion
+ Time Promotion
+ Organize promotional fit and customer service
+ To assess the effectiveness of promotional activities
Training and development of human resources: Provide mechanisms and policies to
attract especially young workers, have the capacity to work; Strengthen training, improve staff
quality; Continue to implement mechanisms to improve wages and income; There are incentives
for new ideas, the technical innovations as well as innovations develop new services.