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Lời nói đầu
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Chơng 1
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I. lý luận chung về quản trị nhân sự
1. Khái niệm và vai trò của quản trị nhân sự
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U+1NKL2"D"7>T8Tr ZFN&"
&']9>fK>92"7>Q9->Q9>8-4!p
%"7>f9M"<&,"U-2-AUL4
,k:=!5"A"Z2&N
s" '- LPB"Uk"98",L;C97"
>f&_>7,K&>7>;"]?t%K9N
2"Q"%F>J"7"ML;37"-(L
'"M>7- "_K&mUG8-'IL7uDU
'-Z"877"F72"-]"76(&
B"L2"mCL'L!7!7"9
2.2. ThuyÕt YbThuyÕt con ngêi x· héi (Gregor, Maslow, Likest).
3&'&-"(O7"7"M>a"LH"K>C
D-]LJ"]L*7"MBTKL[J"7X"ZD
7>'I-472"-]"7v
X"K&FZ1-]2%"U-]uU-]Lo"
-F3kFN-"&F9J"99>f-]9
!5">2""U87-(LN>]-4,- "
>L42"F>f9B"- "
>2A72"UZ4T'2">c"a
K9,K9!CC97">f&"M,K&F
%"Z7"N94"ZJC2"
-]"79Z3"&">UN!5"L-4(
H"T-472" AK
2.3. ThuyÕt Z:Cña c¸c xÝ nghiÖp NhËt B¶n.
3&'&7g""M>7- ""C">FL7!cCH"
K>7- "7:B"&-A7"M>7- "U'7"<=

9A]9Q_7"N94>&'A&'--'2"
7"!7"93P7&'&>f
)
-',FU87-(L7%-]%U9
&(>]1-"2"Tg"0J"99&>7,
K&B""C!7"9U7!7"9
F"-2L97">f&>8877,B,`
>8U5- "7"2"-2LB"C'- 78- "!7
"9
3. ChØ tiªu ®¸nh gi¸ hiÖu qu¶ qu¶n trÞ nh©n sù
3.1. Kh¸i niÖm
t!7"9>9L'
5,(4-Q7" "-78K
-7"C91-4Z-]L'-Z
3.2. ChØ tiªu ®¸nh gi¸ hiÖu qu¶ qu¶n trÞ nh©n sù
t!7"9-]-"2" 
7Q A+,K-Ua"+,&95 Q
_75,78- "4
*X"78- "L'U7"78- "U!7
"9M"-Q5,54(78- "*5,
-ZM">5,-&b
- *917>7- "mK
- wx>]Ny!7"M>7- "87>CK
- 68-]G- T U87>-D&-7"M>7- "
L2"ZF8"!k>7- "
- "M>7- ">-\"""(-?-]%F
- "7K>]">7- "
- 3H"N9"M>7- "
- 6T72"Tg""aa""M>7- "
- 6T7-d"5"M>7- "

- 3- K9""M>7- "-AC!7
"9
.
*5,,Z4&55,JTU&'-
d8 !7"9-Z>-T7"dZK>]"U
F- -42"Z- K9U"C
!7"9-d"M-8-]G-C5,-ZF
,1-4-">"dZK>]"U
F- -8-]G-7""-78-(5,-Z
ii. néi dung cña qu¶n trÞ nh©n sù
1. Ph©n tÝch c«ng viÖc
1.1. Kh¸i niÖm vµ môc ®Ých cña viÖc ph©n tÝch c«ng viÖc
• Kh¸i niÖm:
012">F4<- !"U-Q-4
k"2"U-7>M""D%"Z-4-(,
O(H">U9OK"M2"D9Z0
12">  !"7"UZB"
'9-' !"L
• Môc ®Ých:
e6,OD'-4'&4!5"7
7&4!5"-8L'7K
e*OT !"-787Td!z"F- -4-9I"&,D
2"
e012">HI-4<&!"-"2"
"7Z"\97",I-(L>

e*"K9,O-4-"K>]"2"
1.2. Néi dung cña ph©n tÝch c«ng viÖc
:J-dbNéi dung ph©n tÝch c«ng viÖc
/

{-
2"
$2
2"
3,
O(

6"
2"
{'9>78
2"

B íc 1 b $22"
3'>N9 T>L,(5UIH"U&(8U
78- "M"<&,- <KU9J"-(L>U
7"2"…
§Ó m« t¶ c«ng viÖc trong thùc tÕ cã sö dông mét sè biÖn ph¸p sau:
- Quan s¸tbR'9<P2"-]'7
8J>
- TiÕp xóc trao ®æib0J"99&-]C1a""M
>2"-ZUCK9,'9%U-2LC-d""9
%* '9<\7-G_79n9N9-]a"2"D
'U87J -47-G"&'K-(s"37"L
Z4=!5" A!5"5D'b"K&T\-4"n9U
-d"d-4TK"M
- B¶n c©n háib3P79J"99&Tm-]79
 "?72",a""MZ>,-'2"-4
%>M*m-9-D&-Us"U"L2",'U`
`
B íc 2 b {-2"

E'>N9 HT&-(5UIH"&(
8U78- "M"<&,- <KUA7"2"U
,O-"K>]"2"|g"<P<n2"
N9-]k'7"T2UZ49-4TK]9>f
D&-GUa" !"kD>78Tma" !"'DTG
<"3k-Z<--]T22"CP7,O2"

B íc 3 b 6(,O(

Ea"&,D&'(H">U9OKUFI"M
-N2"9-8-]6AC2"LUA>]"
I- &,DX"L
Những yêu cầu hay đợc đề cập đến:
e:IL7ux4>1>y
e3F- %K
e3GUL"
e"78FUB1U7"-F
*,O-_-]<-s>BI7bD'UKD
'&+>7"A
B ớc 4 b 6"2"
E-7>M"-"D%"^2"
-K"2"91<ULU-&> 5'I
%"UTBF"D%"^2"-]-"_
>HI-4<-I>J"J"<I"72"&*K>]"
2"-"95 79J"99-"
*ZZ9 J"99-"b
Nhóm 1: Các phơng pháp tổng quát.
- Phơng pháp đánh giá tất cả các công việc cùng một lúcb -d"
-"_%9>8-4W"<P<nT22"TT8-4-
-'L'>N(I- 9I89D%"2"

- Phơng pháp so sánh từng cặpb-"-]'Tg"
7>D>] 2"&C2"L
- Ngoài ra còn có một số phơng pháp khácb9J"99-"P7
2"AU9J"99-"P7I- - >N9L
2"
Nhóm 2: Các phơng pháp phân tíchb
{P<n2"P7k"&'A,"TU-ZG"]9>8
-""

- Ph¬ng ph¸p cho ®iÓmb^&'A-]-"B(I- L
J"-J"C A-4K-
- Ph¬ng ph¸p CorbinbP7J-d(&42"7" 
T !7"9
:J-dbSù chu chuyÓn th«ng tin trong néi bé doanh nghiÖp
- Ph¬ng ph¸p Hay MetrabtA"-4-]FTD&!C!8"N
M¶ng 1bLH"b>7T a"H">9OKD'-4
72"
M¶ng 2bZ"87b4I- "87U!&D'-4Z4
91U-"U!c!;K-(
M¶ng 3b-ACL'AW"
3P79J"99&L'2"D-">G"A-4
 ">8kN,
B íc 5 b {'9>782"
a"2"-]-"J"-J"_-]<'97
 Z<'9>782"'&K>]7>f
7"2"
2. TuyÓn dông nh©n sù
37" !7"9U2"&4!5"2"I
>F-]a""M9W]9C2"Zf"SK7>C
i7"9N-] "d<I"-"U7A2"


3N9
2"
{=>f2"

}&'
-
32"
9d
-]"7"Z99D7!&Fd894!7
"9|a""M-]&472"9W]9CH">
BM"F_KI"\C2""]>8'
&4!5"L2"-]-\"F_"&a"B"
,- "'9C2"&"M>7- "
2.1.Nguån tuyÓn dông
• Nguån tuyÓn dông tõ trong néi bé doanh nghiÖp .
3&4!5"7" T !7"9K>F
&,&4-(T8UK;kT 9N&"T 9NLUk2"
&"2"LUkK9&"K9L
H×nh thøc tuyÓn dông trong néi bé doanh nghiÖp cã nh÷ng u ®iÓm sau:
e,!7"9-?-]=(>""U
- ",\U"UD1Tm
e,!7"9_!p!"UN>]J7"
2"UK>7"M"-DBJ"Ct%-?
>PU4-]5,!7"9!7-ZZ"1"
C-(L>CT'-4-8-]5,-Z
etFI&4'9k,-">7!7
"9X"_87- "?"a,-">U
L11%>1U"8787K7J
Tuy nhiªn ¸p dông h×nh thøc nµy còng cã mét sè nhîc ®iÓm sau:

e&4!5",7I5A"7"!7"9P7
L4H"I T Z4"&,]">FUJI"!7
,-]H"I-?PC>K9,C-&U%_
!N9LF'K-"87UL2"!K&>,-]L2"L1-C
e37"!7"9!pF,ZVI",L2"
2"YU%>a""M-]I"=7I5"L2"-]
&4%k-ZZ>fL2"95>?-87UTr9"&K-7
L'
• Nguån tuyÓn dông nh©n sù tõ bªn ngoµi doanh nghiÖp .

E&4!5",kM">7- "T,"7!7
"9
¦u ®iÓm:
ew\9!7"9\-](&,"Ua",
"mU-Z&4%7I!9W]9
e*,CM"mH"GUI"LH">
FTg"2"547,=!5">7- "K
7
Nhîc ®iÓm :
6Z>"M-]&4!5"9K M"-4>PC2"
!7"9i7-Z%Z44s-]5,U>(>A>
!7"9U-(&Z4!c-'a">BK
-
*FI\I"=,kT,"7b2""7U
2"H9"!5>7- "U&4,A"9kM"
68% AFIL
2.2. Néi dung cña tuyÓn dông nh©n sù 
:J-dbNéi dung chñ yÕu cña tuyÓn dông nh©n sù



*OT&4!5"

32"T7&4!5"
3N",IdJ
3GI9m"KU;"U
8I"=,
4IL7u
6"I"=,&'
-
B íc 1 b*OT&4!5"
e3>N9 -d"&4!5"U&-s(A>]"9D
&(8 -d"&4!5"
e",ILh>78HTU>&-CG
IU!7"9>,C&4!5"
e0<-s,O&4!5"BTL18b,
O"-ACGIU!7"9U,O9"T7QT 
9NJB,O-AC2"
B íc 2 b 32"T7&4!5"
*!7"9Z49!5" 7QL']9FI2"
T7&4!5"b
eR"7,T7U-U
e32""!5>7- "
#
e32"T78!7"9
*2"T7-9";"%Us"U'-D&-a"
2"JT7I"=,02"T7-D&-(,!7"9U
2"( !"2"U,O&4!5"UdJ"K&MD
'UI&4!5" !"&4!5"
B íc 3 b 3N",IdJ
e3KdJ<9"7G<"M<&4!5"

9 97!7"9a"dJ"K&MD'P7&,D
e",IdJg">82"&'(I"
=,Z4>78TC-] AI"=,L2"-9I"-],
O-(-4L2"D9>5'9P77"F&4
!5"!7-ZZ4"9&4!5"7!7"9
B íc 4 b 3GI9m"KU;"8I"=,
3,JB",IdJ9>s, A2"-4
Lo"-K-(
e4U;"U9m"Kg%-]I"=,
<K;K*TL48M"-]=!5"-4-"
I"=,(L'IJTULH"
e"7Z49!5"FI;"-4-" A
H">-QTI"=,b1CUI- Ln7>n7T&…
e0m"K-]=!5"-4F4U-"I"=,((
9J"!bL"UF- U1UL1KULH"7
-d"…
e0"n9k"-Q-4D>fCk"I"=,-4"\97
-"-] 1<K
B íc 5 b 4IL7u
iWZ-9I"-&'A(F- %KU4T'U2"U
-87-IAU"IL7uL2"-T7X"L2",&4!5"
N "MZIL7uL2"-T7_B"CK>]"
@
2"L'UT,8-Z"&(9(9I
(Q99>f7!7"9
B íc 6 b 6"I"=,&'-
:LTC,'T,W"K1_--'TC
'9P7>!7"9&'-&4!5"T,_LfL']9
-d">7- "
3B"9"-("U"-A&'-&4!5"7Q

Lf]9-d">7- "37"&'-&4!5"7Q7"]9-d">7
- "D"sI5U>J"TG"UM"=…
3>>(I"=,U"\9%
Z">PC2"C
3. §µo t¹o vµ ph¸t triÓn nh©n sù
678794> !"JT7"K-("
7F- 2""("97"7ZT7"d
 !""7!57!7"90-78794
F7"M-8L7%LhN94XT?7U2""LhN
>2-2GCL2""k"UAT;L9CM-8F7"MD9-e
]"Ta"L'ILhH"K-("("9U-Zk>
 Dk> 5
3.1.§µo t¹o nh©n sù
37"F-787^"M_-]TW-;9a"'57"
%KU-]&(-8a"LH"L"'7">S
&,2-]N9N7L'IB "D4T'-4
L2"a"Z47A2"-]"7Z4-J"
-DCa"T'-G2M"<"B"C2"
FRF-787-]9!5"7a""M 2"
C7Qa""M-" 2"7-Z"-8&,
D"7ZF"7F- -Z>Td!z",
&,2"957"M>7- "-4%Z4>-]a"2"
9I89JUCH"K7J
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Đào tạo nâng cao trình độ chuyên môn kỹ thuật:
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- "6]9!5"7,LhN"M>7- "'9
Các phơng pháp đào tạo nâng cao trình độ chuyên môn kỹ thuậtb
- Phơng pháp đào tạo tại nơi làm việcb2"-]92">
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- Đào tạo theo phơng pháp giảng bàib"",Z4GI
>C9%UC"!c-787(Q>f&'L']9CU7Q""
T "'9
Đào tạo nâng cao năng lực quản trị
tFI-787&-]949!5"7K9k
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- Phơng pháp luân phiênbM"<&,&-G2"U5,

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3.2.Phát triển nhân sự
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"d>7"M> &'A%"K7"!7"9
$A94!7"9F9\f-'2"

94"d>7"M7"!7"9
4. S¾p xÕp vµ sö dông lao ®éng
6787U>%-"--4-T79&K>]"
- "X"M>7- "K-(;9<'9UTA1T Z&'-
-'78- "T &>fTA1"M>7- "X"
T >f9-]4BL'AW"U-Z>
K>]"78- "U>9W]9"a 1Z1L4
I9OKC&,D2"-N
• Môc ®Ých
6T79W]97K"a&,D2"H">
"M>7- "6T7J"<I""a2""M
2"6T77%2"-]A
• Nguyªn t¾c s¾p xÕp, bè trÝ ngêi lao ®éng
§Ó ®¹t ®îc nh÷ng môc ®Ých trªn, cÇn tu©n thñ nh÷ng nguyªn t¾c sau:
e:;9<'9P7"("9-]-787{K9k&,D2"-4
TA1U;9<'979W]9$%2"-(!7"M-]-7879W]9
-N
e:;9<'9P7C"&,27b*&,2Z_"\9"M>7
- "-"("9U1>hL"
e5<-s"$^"MD94sFD9>
"F~37"M"7~'7_-]"F~'L2"U
_7~
e:;9<'9U=!5""M>7- "9W]9CF- &,2
 1>fX"L'9K-K(%Q
e:;9<'9987-(L79&-4UL;95]-4
• Ph¬ng ph¸p s¾p xÕp
Cã hai c¸ch s¾p xÕp: Trùc tiÕp vµ thi tuyÓn

3P7'9UHI&,D2"H">"M>7
- "K9,ZO&(_&'-TA12"7 1

2"54
*&4J"&42"I"&CJ">?
-87X"Z49!5"9J"99&4
;9<'9"M>7- "L2"+"C87"TA17 
"8TNU"("9T7=!5""M>7- "7"
2"92"5X"Z%"
7"F=!5"T >f
5. §¸nh gi¸ vµ ®·i ngé nh©n sù
4.1.§¸nh gi¸ thµnh tÝch c«ng t¸c
• Kh¸i niÖm vµ ý nghÜa cña c«ng t¸c ®¸nh gi¸ thµnh tÝch:
6",> 7"a"K-(%""-D
Z>FL77!7"978-U&4 
X"94-?" 6"> 5-?-]
,O7U-]'M"<&,gN92"(L
H""("9UL'2"U"&%"94
^"M
6"12"> >KLZLHUZ-m
1<2"Tg"R-"T's-]H">4%"
^"MUk-ZZ4-&'--\"-;>,-'"M
-Z-"1-]-\"-;_-]TD
L2"L17"N94U^"M-(A";">AJU-4B
"M1JU-4-ZNa"-"A(F
6"12""791b"e
MT-" -d"-"2"a""MT-"ZfI
J(U>MZU>Fa""M7" -d"-
"X"9"7D7"N92"
-"("ML"]>8a"-"M]Z487
,8"TKTFU>7>;"KIJ"MT-":L2"7?
&>"&Z4>7%L2"N9"B"72"U>


LnH"KUZL87,A"-A"K"DU
c T >O-5L2"L1N94
• Néi dung cña c«ng t¸c ®¸nh gi¸ thµnh tÝch:
-"1"-78b
e{-5-15,D-"
e6,O-4-"
e6",2"72"N9-]
(,O-?-]-(
e6"(H">U9OK,
e6"I- 72"
• Mét sè ph¬ng ph¸p ®¸nh gi¸ thµnh tÝch c«ng t¸c:
- Ph¬ng ph¸p xÕp h¹ng lu©n phiªnb- AL181U>L,
!a""MD-]-"-Z>D>]a""M"mK
-'a""MLnKP7k"L18-Z0J"99&-J"U
"Zu"k"UL2"-]1<"Q"1
- Ph¬ng ph¸p so s¸nh tõng cÆpb,-]7C
k"-2 (b- ",\7"2"ULA>]"2"7
U(K>]"2"…
ePh¬ng ph¸p cho ®iÓmb-",P7(,OL
U^ ,OHI- b&'U"TFULUAU
<K;UJ"I"CA-4k -'H0J"99&K9GT'
FZ-J"N
*&'A-4>%-""d>78b-Q1>,-'
2"-Q1>,-'-J"
*&'A>,-'2"T7"dbLA>]"K>]"
2"
*&'A>,-'-J"T7"dbN&U"
L'U1"U9A]9

$^,_-]7 A-49W]9CI- 7

2"U-Z_-]G"]9-""(FF2"
^"M
4.2.§·i ngé nh©n sù
*2"-?" gL11"M>7- ""7H"
K>7- "U"7L!75,!7
"9
$^ Z -(-'C!7"9C 5,
7"A,"$^"M-'Z,"T ,"F
EUCZ54-?-]<-U
D<--]5,\-O&k"ZUk"-4Z- "
9W]9U->(>]"U-\">\U-P>8L'7"A
6?" -]4FI>-?" NK-?" 
D
4.2.1.§·i ngé vËt chÊt
6?" NK> - ">%"\-O&,>
FCDU9K-K"72"
-]"7
• TiÒn l¬ng:3(>J"> K-('8&7"a"
1Z>,C7"M8<1"9X"7"<? (
91a""MH>J"(>J"4H"-%Uk4
-"J<? (2">7-Z""Z97N94
%
TiÒn l¬ng>"I>7- "-]F7N"a"e
MZI>7- ""M=!5"I>7- "9W]9C7"
(L'M"
HÖ thèng tiÒn l¬ng>7T (>J"!7"97,
!72"%-?>FN&L<&!"A"(>J"D9
Z&,DJTb
e*1(>J"9-J"U!p4Us"-4%"MZ4
4L4-](>J"F


e0P7a"&-"99>N>I>J"
A4U95K9U"&4U>,"M…
e0418(",M"
e3J"<I"CH">-Z""Z9^"MU-T72"
Tg"7"!7"9
e37"JK(>J"9Z9DI"x9DG-y9D
(x9D>- "y-4Z4-(+>,<A"LD'
Hai h×nh thøc tr¶ l¬ng chñ yÕu trong doanh nghiÖp :
- Tr¶ l¬ng theo thêi gianb3(>J"_HI7M""
2"^"M*Z4>J"P7"&U"MU"UHtFI
>J"&M"9!5"7K9>f,>B
9"T7Q,>'9Ba"L-m
1<7
tFI>J"&Z-4>L&'L1"M>7- "-
T7"&2">7- ""FI>J"&Z]-4>
"1TF7U!7-ZL2"L11-]F"87
"M>7- "UB"-A9Z"2"
- Tr¶ l¬ng theo s¶n phÈmbE>J"L2"!7M">
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95K9U]K9U(B"…
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