Báo cáo quản trị chất lượng sản phẩm sữa tiệt trùng có đường TH true milk


TRƯỜNG ĐẠI HỌC SÀI GÒN

KHOA QUẢN TRỊ KINH DOANH
Năm học: 2013-2014
Báo Cáo Quản Trị Chất Lượng
Sản phẩm: Sữa tiệt trùng có đường TH True Milk
Giảng viên: Đinh Văn Hiệp
Lớp: sáng Thứ 3
Tiết 1,2,3



Danh sách nhóm
1.  !"#$" %&%%''() *+,
2. !-./0 %&%%''12
3. 345 %&%%'&
4. 0*6 %&%%'&77
5. *$8#9:$ %&%%'&;)
6. *$8<$" %&%%'&7'
7. !*= %&%%'%)(
8. !"*$8>?$ %&%%'%'2
9. @ %&%%'%&;
10. A %&%%'%&&
&
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Phần 1:
Chính sách và Mục
tiêu chất lượng
%


Chương 1
Chính sách, Mục tiêu chất lượng
I. Chính sách chất lượng
BC5DEFG$HI=?JK+6/''L
$" M
_ NOPQRS0PQ:T=UVFWXPQ
YZZF*[\]J^_=40J+P66
6DOM
_ 9Z`]]a6PQR S0PQ=b6D6V+/
E0+c+6W6Xd/P6@+dW
:Je0=6J5+6feXJdWE0dWPY
+O6/J+M/=]<= +g+D:hi+K
=O`dW6Z`]]a:V+PQM*FO6
PQ]6OCj-JkF:h+]J+`XkFD
+P6F"UDE0ZM
_ 9@DRS/=]<"UE0G/@DWX"
Z"ZFJD6g6+/6PQM9@+,
+/JO0++//O6PQM>Ql++/E0
0+XPmOGD+/FEl+P6/?
TPd:3*+6+nM
_ 9W+o$J=QPE0gRS0PQ/$"
o$*[\]pX$6$3qrZ=U6/J"dJ
=QE0P6PQJ@F]sJT=$K6
$"+X6`t/P`o$3*+M
(

II. Mục tiêu chất lượng
1. Nguyên liệu:
a. *$"R
_ ''LPQ5p6"U3*+p93*q7'&2R&''&0;;L

$"05q
_ Sp%J2LqOEFM
_ 9YR66$J#$J9/CPI6pu(7qREFg
 Zp6G$:"Ubv9w*B!uNR;;1!'''&q
_ 9pu('7q]6r=U+R'xp"U9bv
9w*B!uNR;;1!'''&qM
_ .Xj]<P6GM
_ 6060Xj]<5M
b. 3TP6PHR
_ 9/=U+5y!.j]<P6PH:
p<$SKqE096+PP6pSdqJ6DP6PH0$g
C"]b$$gXDJ"ZPTZFM
2. Tiêu chuẩn TH true Milk:
_ SD  "  U  Eg    O  G  -  E      60  r  =U+  yBw
&&'''R&''1]6YdGOZ>z{uhz3u{yhB=M
_ SD9d*TBU+=$9U.|T]63K+
+60Er=U+GO}>`~ZJO')xN9*}3.*N=M

_ N$dT"U=U+OR12'1x&''x~}9*9M
3. Công dụng:
_ !0@]]aZ$Z65KM
_ BX]<T0JPX5JO6P/6PM
_ B/]<+66+/M
_ 9,6K]$HY$Z/=JV+PF$5
PPZJP•M
_ B/]<P0VOOJKWf=<+6D
HE0
_ 9++p9]q`D6dWM
_ 9lJ@E0E+h6o=O€6
_ 9lJ@E06•o=0+T+€6€6P`M

_ 9}C6cC5GJo=+$56€
C5M
_ 9•+6o=EZ50M
_ 3+h6o=b6rM
_ 9$=6=6o=:6M
_ C$"O•o==QOC5d`+DM
1

_ B??o+TP0ZJ=Qe+TM
4. Đối tượng khách hàngRkdYM
5. Thành phần dinh dưỡng trong 100mlR
*W 7&. 3+>) %'‚
9PI6 %J& hC6 &;'‚
9D+ &J; hCƒ6 &J%‚
$]P6 2 >6 (J(‚
3+h ('Mz 9C '7+
3+# 2Mz " 7J2+
3+> %'‚ .•+ 'J%&‚
3+>& &''‚ Bl 'J&)‚
3+ '‚ yO ‚
)

Chương 2:
Lập kế hoạch chất lượng
I. Tiêu chuẩn nguyên liệu sữa tiệt trùng có đường
110ml TH True milk
1. Nguyên liệu
_ B5$rZ=V6PQ6„+D:DM
a. 9/•"+G:5
>…9/•"+G:5

"•" ~" 
0l 0f:Rl<6ZE0
DM
JE JEf:=U+JX+JED
D/ #K@
b. 9/•"-…6/:5
>&…9/•"-…6/:5
"•" d$" 
0+XJLO J1…&
0+      PI6J  L  O   93*
7'2%R&''&
%J&…%M1
†k:,&'
6
9Jx+ J'&7…J'1
7
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S`CJ
6
93*)2(%R&'' }2
c. 9/8+PU
>%…0++6Df:5
"•" dO
hJ+x 'J1
9HJ+x 'J1
9]+J+x J'
†bJ+x 'J'1
_ #OP6ErETE0]Oo$:5
R6G$Z2)7x;;2xS}>~M
]M9/•"EET:5

>(…9/•"EET:5
"•" d6=I=
YOEETZ?JOUD6+=U+
93*)&)(R;;7
'
96‡6+JOEU6+=U+ '
uM96JOEU6+=U+ '
B+6JOEU6&1+=U+ '
2

B=$66JOEU6+=U+ '
96]+=‡JOEU6+=U+ '
e. <r=U+
_ <r=U+R6ˆ$]+</=<=I=j
]<6r=U+‰ P0n+6$Z %7(&x&''xS}
>~0$%x2x&'':>`~ZM
;

II. Tiêu chuẩn bán thành phẩm:
1. Tiêu chuẩn Bao gói, ghi nhãn
a. N€
_ 6$Z72x;;;xS…‰Z€06/X
6FE006/CUJT=UˆJ60"€ 
4"k:=U+0‰B5ˆM
b. 3e`=$R
.?F
_ `=ZZ6]DOH`=TdEF&6D?
FJ6D]?'+E06D2'+M
cd('`=M
kR

_ `='+RŠx}'M'+
_ `=2'+R
2. Nguyên vật liệu bao bì
_ 3TP6PH:tO/=U+5
XJ0+Pm$E0P"6/PDM
_ 9dW?:+cF=$"ETP6PH
pq!F=6R6$$uR!F=O+?
p&q!F=P6ER0X+R*W?J+J5FJ//
p%q!F=+0I=R6$$uR0I=F=X+E0$M
p(q3TD6]/`=RN$RD6`PgJll
p1q!F=60R6$$uR!F=O+Jo=OD` +E0P<
PUVP"60M
p)q!F=+rRy"$p€=:F=uqR#06HJX
9XCR
'

_ 9/=U+5y!.j]<P6PH:
p<$SKqE096+PP6pSdqJ6DP6PH0$g
C"]b$$gXDJ"ZPTZFM
_
9/=U+j]<6DP6PH0$5@EgHJ`]
X"P6PHJ/JP6PH6EP6GJK
?rJ=U+6060J6060b:
6"U+0€XPOEF/0E05GG-
==I=0M$"J/PXoEgH]DP"60
]6&0=j]<O+/$C/M
_ *HPg60J`=96+PP6XlE065JK?rP"
60XY6EF`=M`gt]8]0T$0
0:P6PH0,JQ:96+PP60,+I=
`=M5dEF00$JK+f:Oo:&

6Dt,E?/M*60JPDK$"`=66
":0CP6PHJb$0/=bP4&6DP6PH
E096+PP6M


_ DJj]<P6PH:96+PP6@EFP6PH
6/6D=U+5y!.2'+E0'
+pVPY]aqJP6@+/5ER$"J?
J  J 5 ]b E0 66 $"  M *60 J P6 PH
96+PP6tj]<OEF6DO
~wNz{M
3. Vận chuyển
_ 5ET$K5=XJDJX+D
0+,Z=U+M
&

Phần 2:
Kiểm soát và đảm
bảo chất lượng
%

Chương 1:
Quy trình sản xuất
I. Lưu đồ quy trình chế biến sữa tươi tiệt trùng có
đường TH true milk
!@ >F *`]
*  
/+
0


>R  ‹/
0
= J  0+

‹/
  J
K+0+
  ]
]aJ  
0 =6J E0
/"U
  $"
/
 !"
#$"
(


>&R  !0+
D
>6G
=U+  6
  
U  P  Z
0  
CJ  0+
+  =0
d  XC$  
  PI6J  d
Z/E

ETM
!-  ./
0
>%R!$b+
!6D  Pe  D=
J  E  
ETM  /$  
b+0+ D
J  =b
/  & @
  0+
  E 
ET  =  E0
0+E
ET6M
34  
5
>(R  9U
  0+
PI6
Sg  •
0+  
  PI6  6
0+
  PI6  
U    Œ
%LM
0  *
6
1


N
9U  P  6
G/  H
@  J
$Y
`J`F
6M
!*=

  
z
9K6&
=5  =/=
?  0  
  /
Z=  6
Z  P  6
Y]D
O  @  O
$
rZ=Pm
5  Z  =
EF  Z  P
6    Y
  ]D
P+e
*$8  #
9:$
!"  *$8

>?$
S@ !0+  +
?F/
D PI6E0
=b  PO
o  g
6    t
5M
  
@
)


!0+`
!0+  +
  `J
U  P  6
X6D
`=MM
A  

{`=
60  
  =U+M
B  5  
  0
=U+  
P6  G  ,
  `
J  X

DJ  +/J
/  /
/+fM
*$8
<$  "

7

Chương 2:
Tiến hành Kiểm soát chất lượng
Việc đầu tiên của công tác kiểm tra chất lượng là lập ban kiểm soát chất
lượng để tang tính hiệu quả của công tác kiểm tra.
I. Phân tích cảm quan
1. Giới thiệu chung về phương pháp cảm quan:
b?+G0†Tj]</5G+/:6K
H+KJ+XE0/?+G:+`=U+r=U+
+0lJH/J+JEE0oM
2. Quy trình cảm quan:
_ s
_ Q+G
_ #<<
_ #+<•"E0OGk
_ 9UP+sj
_ 9UPE
_ Z0j
_ >K+
_ ‹j-E0P/6/6ZG
3. Tiến hành:
%MM‹/D/R
}‹/D/:Jo-Zr@:]M

}9/C/R
Š{E06O†XJDM
Š/r@:]M
2

"9X$
TH True Milk
Phiếu Kiểm Tra
*0$_/MMW+
9•"K+RD/
YO+sK+R
9/K+R6DG"V+sM
*K+R
!XK+R
!6D$ZT BO f=D YO
3<
!F=P5Y"Pg+f
!s/J5+Je
!6€F
YO$ZT
YO=U+P6DPe
_ NoRNoR/+sD$" JZ0PFK+J6DPe
/=U+XD
%M&M‹/+0lR
}/|]FO†]F//M
}BO=+0lE0DM
"9X$
TH True Milk
Phiếu Kiểm Tra
*0$_/MMW+

9•"K+R0l:
YO+sK+R
9/K+R6DG"V+sM
*K+R
!XK+
!6D$ZT BO f=D YO
0E0T+
0C5
0C/+
0eD
YO$ZT
YO=U+P6DPe
_ NoR/+sD$" JZ0PFK+J6DPe/
=U+XD
_ 0l:K6PZ5P`/+Eg:M
3?]<R
ŠB0E00+P5G/gM
ŠB+0C5KP$PFP56f="+F
;

ŠB+0C/+6feDK]6EoPQPE"+6fK]6,
:dWD
Š*EETX8+K0+$Y+0l:s+"6f
DM
%M%M‹/+ER
}‹/+E:Pm/jZ+M
}9o-R9•jZ++E:OEF+0l:OM
}BO+E5+6fP:M
"9X$
TH True Milk

Phiếu Kiểm Tra
*0$_/MMW+
9•"K+RE:
YO+sK+R
9/K+R6DG"V+sM
*K+R
!XK+R
!6D$ZT BO f=D YO
3l
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9EJ/$
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3e P"60P  P6
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Phiếu Kiểm Tra
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9•"K+ROopx''''O
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9/K+R6DG"V+sM
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!XK+
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>€$
>:
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Y=U+P6DPe

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>/
HPc
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IIIMPhân tích lý hóa
1.Giới thiệu chung về phương pháp lý hoá:
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=U+R†kJ`J0+J$PI6J=6?JMMM
2. Tiến hành:
&MM‹/†kR
&MMM*$"lR
_ !0=5=/=C/O:,&'
'
96EFO:
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'

9
.O,&'
'
9
]Œ
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9
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