Nghiên cứu khoa học - Đề tài về Thực trạng về cơ sở vật chất và chất lượng dịch vụ của khu nội trú một số trường đại học ở trung tâm thành phố Hà Nội hiện nay

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&+,-.
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2.2.2.1. Phân ch l do  KTX ca sinh viên 15

2.2.2.3. Đánh giá chất lượng dịch vụ KTX 53
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+)/) !)012)56
+12)#+,786
+12)#9)+ 6
*+12):;5<=#+;!#+>?@!A8!BC6
.+12)D7  6
4+12)#DE"#$F
0123456789:;<=>3046>90?@9:A34<BC@0DEFG9H@I>J630D6K3@L;MN9

JO9:1P34=A60Q@R9:8349SMTN6U
;,0,"( )5G"H I
J %I
 !(!K5I
*A@ 5 I
.;,0,$L5I
;M "!"8N0,/O5P
E(H )83!P
W34a0O34FKJOX06V8=6789:;F083N69:Hb
W345a0S3cdX06V8=6789:;F089:Q34ZT6b
W34ae9W90e34f3@>30S3@L;J630D6K3
6g8a6g8=h9i\jMk@9:]@[X9l46;=m30@L;J630D6K3R!$5
W34na!6gM=C3006ocm30X01234MO6\6K30j46p;Mk@9:]@[X9l46;=m30DT326=;34J630
JO34 
W34a!6gM=C3006ocm30X01234MO6\6K30j46p;Mk@9:]@[XDT90k9?9:Z3446;=m30n
6g85ai\j@>@Mk@90830qX9l\TM90KM@L;J630D6K3n
;5# )012)54
2.2.2.1. Phân ch l do  KTX ca sinh viên 15
W34^aGBZ\?;@0Q3R!$@L;J630D6K3
6g8ai\j\?;@0Q3\GBZR!$@L;J630D6K3
W34ae9WMO6\6K30j46p;46r6s30DT\GBZ\?;@0Q3R!$^
W34Ua0S3s@0`D7J?F0>@c6j946p;3;MDT3p9:Z34\GBZ\?;@0Q3RFG9H@I>
2.2.2.2. Cơ s vt cht của các KTX 18
W34ta6j3s@0X0u349:834cm30X0S390vZ9l34!$U
W34ba&O341P69:834cm30wX0u34X0S390vZ9l34!$U
W34ae9WB6j3s@0w341P6cm30x8S39l34!$t
W345ae9WJO341P6DTMk@B6j3s@0w341P6cm30x8S3@L;@>@F089:QX0S390vZ9l34F08
D?@ t
6g8na&O=y3cm30x8S3DTJOx8A9cm30x8S3=1]@\zXJ{39:Z34X0u34@L;9l34!$5b
W34a&O\1]34J630D6K3RX0u34@|J}BE34=6780ZT5

W34na&OJ630D6K3RX0u34@|=6780u;9:Z349l34!$55
W34ae9W0m3090k@@e349:m30X0E@L;9l34!$55
W34^ae9W90?@9:A34@e349:m30X0E@|cm303|34\A30@L;9l34!G9H@I>5n
6g8ai\jJ630D6K3=1]@B~34cm303|34\A30@L;9l34!$5n
W34ak@=6j33•34J}BE34DT31r@J6300ZA9=1]@0€9:]s30cm30x8S3MN9341P69:K3
MN990>34@L;9l34!$ 5
W34Uak@=N0T6\u34@L;J630D6K3F083N69:HD7@0[9\1]3431r@J6300ZA95
W34tak@=N0T6\u34@L;J630D6K39l34!$D7@0[9\1]3431r@J6300ZA95^
W345bai9:Q34@>@Mk@=N0T6\u34@L;J630D6K33N69:HD7@0[9\1]3431r@5^
6g8^ak@=N0T6\u34D7@0[9\1]3431r@J6300ZA9@L;J630D6K334ZA69:H5U
W345ae9WX0•4}6Ivs309:K3MN990>34@L;9l34!$5t
W3455ak@=N0T6\u34@L;J630D6K3D7DjJ6309:Z34@•34‚f3DT30T•3@L;@>@!$ b
6g8ak@=N0T6\u34@L;J630D6K3D7DjJ6309:Z34@•34‚f3DT30T•3@L;@>@!$b
W345ak@=N0T6\u34@L;J630D6K3D7J?=;BA34@>@Mƒ90T349:Z34@•34of3DT30T•3
!$ 
W345nak@=N0T6\u34@L;J630D6K3D7Mk@46>c>39:Z34@•34‚f3DT30T•3!$
6g8Uai\jJ630D6K3=>3046>D746>c>39:Z34@•3f3DT30T•3!$
W345ak@=N0T6\u34@L;J630D6K334ZA69:HD7DjJ6305
6g8tai\jD7=N0T6\u34=O6Dr6DjJ630@L;J63034ZA69:H5
6g8ba06V9cCMA34=1]@@834@[X9:Z34@>@F083N69:H
W345^a>@906V9cCMA34=1]@J630D6K39l34!$J}BE34
6g8a>@906V9cCMA3439v:3v9J630D6K3J}BE34R@>@!$n
W345ak@X0•39v:3v9cm30x8S3w341P6w90>34@L;J630D6K3X0S390vZ9l34!G9H@I>n
W345Uae9WMk@=N0T6\u34@L;J630D6K3!$D746>@W39v:3v9
6g85ak@=N0T6\u34@L;J630D6K3!$D746>39v:3v9^
W345tae9WJ?=>3046>@L;J630D6K39l34!$D7Mk@46>39v:3v9^
6g8ai9:Q34@>@Mk@=N=>3046>@L;J630D6K3D746>39v:3v9X0S390vZ9l34!$
6g8nak@=N0T6\u34D746>639v:3v9@L;J630D6K3F08D?@34ZA69:HU
W34bak@=N0T6\u34@L;J630D6K3@>@!$D7@0[9\1]3439v:3v9U
W34ae9WJ?=>3046>@L;J630D6K3D7@0[9\1]3439v:3v9@L;9l34!$t

W345a>3046>@L;J630D6K334ZA69:HD7@0[9\1]34639v:3v9nb
6g8ai\jJ?=>3046>@L;J630D6K334ZA69:HD7@0[9\1]34639v:3v9n
6g8^a6>X0u349:834cm30X0S390vZ9l34!$n5
W34a&OJ630D6K3R@>@\ZA6X0u34F0>@30;89:Z349l34!$n
6g8ai\j@>@\ZA6X0u34RJ630D6K39:Z349l34!$n
W34na!6gM=C3006ocm30X01234MO6\6K30j46p;Mk@9:]@[XDT\ZA6X0u34R@L;J630
D6K3 nn
W34a!6gM=C3006ocm30X01234MO6\6K30j46p;32646;=m30J630JO34DT\ZA6X0u34R
!$ n
W34^a!6gM=C3006ocm30X01234MO6\6K30j46p;90k9?9:Z3446;=m30DTJ?\?;@0Q3\ZA6
X0u34R!$n^
W34a!6gM=C3006ocm30X01234MO6\6K30j46p;J630D6K33•M90kM[„DTJ?\?;@0Q3
\ZA6X0u34R!$n^
6g8Ua&ZJ>3046>908KX0u349:Z34!$DTF0834ZA69:HX0S390vZ9l34F08D?@3406K3@k8
 n
W34Ua!6gM=C3006ocm30X01234MO6\6K30j46p;46>908KX0u34DTB6j3s@0X0u34R!$
 nU
W34ta!6gM=C3006ocm30X01234MO6\6K30j46p;46>X0u34DTJO341P6wX0u34R!$nt
W34nbae9WMO6\6K30j46p;JO341P6cm30x8S3wX0u34DT46>908KX0u34@L;9l34!$b
W34na!6gM=C3006ocm30X01234MO6\6K30j46p;46>908KX0u34DTJO341P6wX0u34R
F0834ZA69:Hb
W34n5ae9WMO6\6K30j46p;46>X0u34Dr6JO=y3DTJOx8A9cm30x8S3=1]@\zXJ{3@L;@>@
!$ 
W34na!6gM=C3006ocm30X01234MO6\6K30j46p;46>X0u34DTMk@9:;34cCcm303|34
\A30 5
W34nna!6gM=C3006ocm30X01234MO6\6K30j46p;46>X0u34DTMk@9:;34cCcm303|34
\A30 5
2.2.2.3. Đánh giá chất lượng dịch vụ KTX 53
W34nak@=N0T6\u34@L;J630D6K3D790>6=NX0E@DE@L;30S3D6K3@•34of3DT30T•3
W34n^ak@=N0T6\u34D79:q99?;33630@L;J630D6K39:Z34F•9H@I>@>@9:1P34=A60Q@n

6g8tak@=N0T6\u34@L;J630D6K3D7;336309:q99?9:Z34!$
6g85ba>3046>D79:q99?;33630@L;J630D6K334ZA69:H^
W34nae9WJ?=>3046>@L;J630D6K3D79>@X0Z34\TMD6j@@L;30S3D6K3x8W3\G@>@!$^
6g85a>3046>@L;J630D6K3D79>@X0Z34@e34D6j@@L;30S3D6K3x8W3\G!$
W34nUak@=N0T6\u34D7@0[9\1]34F•9H@I>@L;J630D6K3U
6g855ai\jJ630D6K3=>3046>@L;D7@0[9\1]34@0834@L;!$U
AQ ) )R0,/O54S
01234>@F6V3340CDT46W6X0>X30YM3S34@;Z@0[9\1]34BC@0DEFG9H@
I>J630D6K3@L;@>@9:1P34=A60Q@R9:8349SMTN6^
*T)0,U  U")V#3!6*
W34nta!6V3340C@L;J630D6K3=O6Dr6c;3x8W3\GF•9H@I>^n
W34ba>@F6V3340C=O6Dr6J630D6K33N69:H^
*T) O")"W 64
*&"J97O+J12)5X 66
*&"J3! 66
/_!`^U
W34a6>908K<B6j3s@0DTJO341P6cm30x8S39:K3MN9X0u34@L;F089:QX0S390vZ9l34
F08D?@ 
W345am3090k@s30f73=6j3<31r@J}BE349:Z34@>@F089:Q
W34a06X0•@0ZMN9cp;•39:834cm30w34T„@L;J630D6K3
W34na>3046>@L;J630D6K3D7@0[9\1]3439v:3v9
W34a>3046>@L;J630D6K3D746>J}B83439v:3v9
W34^a>3046>@L;J630D6K3D7@0[9\1]3431r@J6300ZA99:Z34@>@F089:Q^
W34a>3046>@L;J630D6K3D7DjJ630;39ZT390?@X0…M^
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0123456789:;<=>3046>90?@9:A34<BC@0DEFG9H@I>J630D6K3@L;MN9
JO9:1P34=A60Q@R9:8349SMTN6U
;,0,"( )5G"H I
J %I
 !(!K5I
*A@ 5 I
.;,0,$L5I
;M "!"8N0,/O5P
E(H )83!P
W34a0O34FKJOX06V8=6789:;F083N69:Hb
W345a0S3cdX06V8=6789:;F089:Q34ZT6b
W34ae9W90e34f3@>30S3@L;J630D6K3
6g8a6g8=h9i\jMk@9:]@[X9l46;=m30@L;J630D6K3R!$5
W34na!6gM=C3006ocm30X01234MO6\6K30j46p;Mk@9:]@[X9l46;=m30DT326=;34J630
JO34 

W34a!6gM=C3006ocm30X01234MO6\6K30j46p;Mk@9:]@[XDT90k9?9:Z3446;=m30n
6g85ai\j@>@Mk@90830qX9l\TM90KM@L;J630D6K3n
;5# )012)54
2.2.2.1. Phân ch l do  KTX ca sinh viên 15
W34^aGBZ\?;@0Q3R!$@L;J630D6K3
6g8ai\j\?;@0Q3\GBZR!$@L;J630D6K3
W34ae9WMO6\6K30j46p;46r6s30DT\GBZ\?;@0Q3R!$^
W34Ua0S3s@0`D7J?F0>@c6j946p;3;MDT3p9:Z34\GBZ\?;@0Q3RFG9H@I>
2.2.2.2. Cơ s vt cht của các KTX 18
W34ta6j3s@0X0u349:834cm30X0S390vZ9l34!$U
W34ba&O341P69:834cm30wX0u34X0S390vZ9l34!$U
W34ae9WB6j3s@0w341P6cm30x8S39l34!$t
W345ae9WJO341P6DTMk@B6j3s@0w341P6cm30x8S3@L;@>@F089:QX0S390vZ9l34F08
D?@ t
6g8na&O=y3cm30x8S3DTJOx8A9cm30x8S3=1]@\zXJ{39:Z34X0u34@L;9l34!$5b
W34a&O\1]34J630D6K3RX0u34@|J}BE34=6780ZT5
W34na&OJ630D6K3RX0u34@|=6780u;9:Z349l34!$55
W34ae9W0m3090k@@e349:m30X0E@L;9l34!$55
W34^ae9W90?@9:A34@e349:m30X0E@|cm303|34\A30@L;9l34!G9H@I>5n
6g8ai\jJ630D6K3=1]@B~34cm303|34\A30@L;9l34!$5n
W34ak@=6j33•34J}BE34DT31r@J6300ZA9=1]@0€9:]s30cm30x8S3MN9341P69:K3
MN990>34@L;9l34!$ 5
W34Uak@=N0T6\u34@L;J630D6K3F083N69:HD7@0[9\1]3431r@J6300ZA95
W34tak@=N0T6\u34@L;J630D6K39l34!$D7@0[9\1]3431r@J6300ZA95^
W345bai9:Q34@>@Mk@=N0T6\u34@L;J630D6K33N69:HD7@0[9\1]3431r@5^
6g8^ak@=N0T6\u34D7@0[9\1]3431r@J6300ZA9@L;J630D6K334ZA69:H5U
W345ae9WX0•4}6Ivs309:K3MN990>34@L;9l34!$5t
W3455ak@=N0T6\u34@L;J630D6K3D7DjJ6309:Z34@•34‚f3DT30T•3@L;@>@!$ b
6g8ak@=N0T6\u34@L;J630D6K3D7DjJ6309:Z34@•34‚f3DT30T•3@L;@>@!$b
W345ak@=N0T6\u34@L;J630D6K3D7J?=;BA34@>@Mƒ90T349:Z34@•34of3DT30T•3

!$ 
W345nak@=N0T6\u34@L;J630D6K3D7Mk@46>c>39:Z34@•34‚f3DT30T•3!$
6g8Uai\jJ630D6K3=>3046>D746>c>39:Z34@•3f3DT30T•3!$
W345ak@=N0T6\u34@L;J630D6K334ZA69:HD7DjJ6305
6g8tai\jD7=N0T6\u34=O6Dr6DjJ630@L;J63034ZA69:H5
6g8ba06V9cCMA34=1]@@834@[X9:Z34@>@F083N69:H
W345^a>@906V9cCMA34=1]@J630D6K39l34!$J}BE34
6g8a>@906V9cCMA3439v:3v9J630D6K3J}BE34R@>@!$n
W345ak@X0•39v:3v9cm30x8S3w341P6w90>34@L;J630D6K3X0S390vZ9l34!G9H@I>n
W345Uae9WMk@=N0T6\u34@L;J630D6K3!$D746>@W39v:3v9
6g85ak@=N0T6\u34@L;J630D6K3!$D746>39v:3v9^
W345tae9WJ?=>3046>@L;J630D6K39l34!$D7Mk@46>39v:3v9^
6g8ai9:Q34@>@Mk@=N=>3046>@L;J630D6K3D746>39v:3v9X0S390vZ9l34!$
6g8nak@=N0T6\u34D746>639v:3v9@L;J630D6K3F08D?@34ZA69:HU
W34bak@=N0T6\u34@L;J630D6K3@>@!$D7@0[9\1]3439v:3v9U
W34ae9WJ?=>3046>@L;J630D6K3D7@0[9\1]3439v:3v9@L;9l34!$t
W345a>3046>@L;J630D6K334ZA69:HD7@0[9\1]34639v:3v9nb
6g8ai\jJ?=>3046>@L;J630D6K334ZA69:HD7@0[9\1]34639v:3v9n
6g8^a6>X0u349:834cm30X0S390vZ9l34!$n5
W34a&OJ630D6K3R@>@\ZA6X0u34F0>@30;89:Z349l34!$n
6g8ai\j@>@\ZA6X0u34RJ630D6K39:Z349l34!$n
W34na!6gM=C3006ocm30X01234MO6\6K30j46p;Mk@9:]@[XDT\ZA6X0u34R@L;J630
D6K3 nn
W34a!6gM=C3006ocm30X01234MO6\6K30j46p;32646;=m30J630JO34DT\ZA6X0u34R
!$ n
W34^a!6gM=C3006ocm30X01234MO6\6K30j46p;90k9?9:Z3446;=m30DTJ?\?;@0Q3\ZA6
X0u34R!$n^
W34a!6gM=C3006ocm30X01234MO6\6K30j46p;J630D6K33•M90kM[„DTJ?\?;@0Q3
\ZA6X0u34R!$n^
6g8Ua&ZJ>3046>908KX0u349:Z34!$DTF0834ZA69:HX0S390vZ9l34F08D?@3406K3@k8

 n
W34Ua!6gM=C3006ocm30X01234MO6\6K30j46p;46>908KX0u34DTB6j3s@0X0u34R!$
 nU
W34ta!6gM=C3006ocm30X01234MO6\6K30j46p;46>X0u34DTJO341P6wX0u34R!$nt
W34nbae9WMO6\6K30j46p;JO341P6cm30x8S3wX0u34DT46>908KX0u34@L;9l34!$b
W34na!6gM=C3006ocm30X01234MO6\6K30j46p;46>908KX0u34DTJO341P6wX0u34R
F0834ZA69:Hb
W34n5ae9WMO6\6K30j46p;46>X0u34Dr6JO=y3DTJOx8A9cm30x8S3=1]@\zXJ{3@L;@>@
!$ 
W34na!6gM=C3006ocm30X01234MO6\6K30j46p;46>X0u34DTMk@9:;34cCcm303|34
\A30 5
W34nna!6gM=C3006ocm30X01234MO6\6K30j46p;46>X0u34DTMk@9:;34cCcm303|34
\A30 5
2.2.2.3. Đánh giá chất lượng dịch vụ KTX 53
W34nak@=N0T6\u34@L;J630D6K3D790>6=NX0E@DE@L;30S3D6K3@•34of3DT30T•3
W34n^ak@=N0T6\u34D79:q99?;33630@L;J630D6K39:Z34F•9H@I>@>@9:1P34=A60Q@n
6g8tak@=N0T6\u34@L;J630D6K3D7;336309:q99?9:Z34!$
6g85ba>3046>D79:q99?;33630@L;J630D6K334ZA69:H^
W34nae9WJ?=>3046>@L;J630D6K3D79>@X0Z34\TMD6j@@L;30S3D6K3x8W3\G@>@!$^
6g85a>3046>@L;J630D6K3D79>@X0Z34@e34D6j@@L;30S3D6K3x8W3\G!$
W34nUak@=N0T6\u34D7@0[9\1]34F•9H@I>@L;J630D6K3U
6g855ai\jJ630D6K3=>3046>@L;D7@0[9\1]34@0834@L;!$U
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01234>@F6V3340CDT46W6X0>X30YM3S34@;Z@0[9\1]34BC@0DEFG9H@
I>J630D6K3@L;@>@9:1P34=A60Q@R9:8349SMTN6^
*T)0,U  U")V#3!6*
W34nta!6V3340C@L;J630D6K3=O6Dr6c;3x8W3\GF•9H@I>^n
W34ba>@F6V3340C=O6Dr6J630D6K33N69:H^
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*&"J97O+J12)5X 66

*&"J3! 66
/_!`^U
W34a6>908K<B6j3s@0DTJO341P6cm30x8S39:K3MN9X0u34@L;F089:QX0S390vZ9l34
F08D?@ 
W345am3090k@s30f73=6j3<31r@J}BE349:Z34@>@F089:Q
W34a06X0•@0ZMN9cp;•39:834cm30w34T„@L;J630D6K3
W34na>3046>@L;J630D6K3D7@0[9\1]3439v:3v9
W34a>3046>@L;J630D6K3D746>J}B83439v:3v9
W34^a>3046>@L;J630D6K3D7@0[9\1]3431r@J6300ZA99:Z34@>@F089:Q^
W34a>3046>@L;J630D6K3D7DjJ630;39ZT390?@X0…M^
W34Ua>3046>@L;J630D6K3D7;33630<9:q99?9:Z34@>@F089:Q
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  !"#
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da#*TAVB
• 3&JeFVJ0
• 3&JOchJ0
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c:)i7]" 1206    :
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?'%
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./#";*)i7:j.K)UN/.3
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'/*/5#!(Q ./#P/
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• c:;ZF.
c;ZX(5B/#)R; F'"
KD.#";) #"
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F$D%
• c:!(#PC
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• Oi7A"OcOOYn%o#p1K Z'#;]
./5("%
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&"!Pq:R
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()*+ 
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TJlsVY%tVeujvawxTbyOhJhzT{j
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6 ?/q†‡Z)FY…o3 6?
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Y#3 6A.Oh
6ŠJ0#%%%BA/3"7]
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Fab36C!J02$(%J
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…
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?:%ab+1;B7*.#*);  #
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#%43)abG'(!('#)%
5/01002 30$
5 /2 30$%/67"&
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3H +DA .(q%goo)#'1;B7*

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(])#F,8#,.i1K+*6%
5.5./2 30$%80/9
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J@J0%
JBab!PYo72B‰72Br8…A g
72BYA#Z0rq…+-!F]‰8Yg3 H+
?r%goo)#'1;B7*A3%
ab+*6.i1K,8#,#
A)#%
5.:./2 30;<=>$%/9%4$%/9%?@
)&AB
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ab4•EY…A#grA#goo+7
g%ooo6))#3&Ja6b20Ž;#,&J
a6*%
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,8#.i1K##+*6%
5.C./2 30D(7"
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n
abPq …A#gqn+ -D.(g%Yoo6
))#0N :#CR3& 6$m3 &
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1;B7*B.#3%
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5.E./2 30D(%F'!G
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ab'1;B7*B .#3!P‰.

g.rn.…A#qoo+ /?
g%†oo)#%
ab.i1K,8#,.); #:
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