tạp chí kinh tế đối ngoại đề tài ẢNH HƯỞNG CỦA HÀNH VI CÔNG DÂN TỔ CHỨC ĐẾN KẾT QUẢ LÀM VIỆC CÁ NHÂN TẠI CÁC DOANH NGHIỆP CÓ VỐN ĐẦU TƯ CỦA NHẬT BẢN Ở KHU VỰC KINH TẾ TRỌNG ĐIỂM PHÍA NAM
Bạn đang xem bản rút gọn của tài liệu. Xem và tải ngay bản đầy đủ của tài liệu tại đây (173.93 KB, 15 trang )
!"#$%
&'()
ẢNH HƯỞNG CỦA HÀNH VI CÔNG DÂN TỔ CHỨC ĐẾN KẾT QUẢ LÀM
VIỆC CÁ NHÂNTẠI CÁC DOANH NGHIỆP CÓ VỐN ĐẦU TƯ CỦA NHẬT BẢN
Ở KHU VỰC KINH TẾ TRỌNG ĐIỂM PHÍA NAM
Ths. Nguyễn Thu Thủy
[1]
Tạp chí KTĐN số 52
Abstract
*+, /+012+342,/+5-/2,.5-3+6-/+73-1+/+623,*+8$2*-4+79.:$;-3</*2
2==20/7=$733<+4+<9-12.=7.>-3027=+2/3->2,22>817?22,+3@-8-32,2
07>8-3+2, 7= /*2 A79/*2.3 +>87./-3/ 20737>+0, 2-B *2 -9/*7. *-,
=709,2</7 C.+35 79//*2 073028/ -3< 0* 0/2.+,/+0, 7= $D <2E+32< /*2
.2,2 0*>7<21C-,2<73/*2$,0-127=.5-3:FGHH;-3</*2+3<+4+<9-1
82.=7.>-302 ,0-12 7= * /2.2< 3,/+/9/2 7= 2.,73321 -3< 242178>23/
:;+3IJJKB*2L9-3/+/-/+42.2,2 0*>2/*7<-3<,9.42?+35C-,2<73/*2
L92,/+733-+.2, =7. <+.20/ .287./, M2.2 <+,/.+C9/2< /7 IFJ 2>817?22, 7=
@-8-32,2 07>8-3+2, +3 +3<9,/.+-1 2- -3< 70*+>+3* 0+/? M-,
-881+2<B*2.2,91/8.74+<2<37/731?-3-0/9-12N->+3-/+7373$M*23
8.2,23/1?/*2.2+,37/>-3?7=$.2,2 0*,+3+2/3->DC9/-1,7-<709>23/
M*+0**2182<@-8-32,207>8-3+2,/793<2.,/-3<>7.2-C79/0* 0/2.+,/+0,
7=+2/3->2,22>817?22,-3<+>8.742/*2+.*9>-3.2,79.02>-3-52>23/B
1/*795*/*2,942?M-,073<90/2<+3@-8-32,207>8-3+2,D/*2-9/*7.*782<
/*-//*+,.2,2 0*M-,-1,74-19-C12=7.*9>-3.2,79.02>-3-52>23/+3/*2
+2/3->2,207>8-3+2,B
Tóm tắt
$O+4+P/QR0S8QP3O3*4+0T35<U3/V0*W0:.5-3+6-/+73-1+/+623,*+8
$2*-4+79.X$;4O>Y+L9-3 *Z0[-$QY+4\+P/L9]1O>4+Z00^
3*U3/_+0^0<7-3*35*+Z80`4Y3Qa9/b0[-*S/C]3cd*94e0d+3*/P
/.f35Q+g>8*h-->B^05+]Qi/S8/.9351O>.jd*^+3+Z>DQk0Q+g>0[-
$DN^0Ql3*>T*m3*35*+n30W9<e-/.n3/*-35Q7$0[-.5-3:FGHH;
4O/*-35Q7dP/L9]1O>4+Z00^3*U30[-+Z335*+n30W907335bo+4O8*^/
/.+g3p* /2.2<3,/+/9/27=2.,73321-3<242178>23/:;q4O73r>
IJJKB*bs358*^835*+n30W9Ql3*1bt35Qbt0/^05+]1e-0*f3,u<v35
0w354\+4+Z0/+P3*O3*d*]7,^/IFJ35bo+1-7Qx35/_+d*90T3535*+Z8
4O>x/,Y<7-3*35*+Z8*S/$]3/_+/*O3*8*Yy*h+3*B`35
5`80[-CO+4+P/d*T350*zQb- >x/dP/L9]d+g>35*+Z>0v/*gQY+4\+
/*-35Q7$d*+0{3L9^h/35*+n30W94R1|3*4e03O?c+Z/->>O0{3
09350}8359y3/O+1+Z9*~/.t0^0<7-3*35*+Z8*S/$]3*+g9.j*s31-7
Qx35+Z/->4O3U350-7*7_/Qx35L9]3/.l359y33*U31e0Bk0<w8*_>
4+d*]7,^/0*z/*e0*+Z3c0^0<7-3*35*+Z8*S/$]33*b35/^05+]*+4f35
35*+n30W90{30`5+^/.lQY+4\+0T35/^0L9]31•07335bo+/_+0^0<7-3*
35*+Z8+Z/->B
Đặt vấn đề
59y31e007335bo+Qi/.c/*O3*>x//.7353*€35?P9/YL9-3/.f35D/*S>
0*h1O?P9/YL9?P/Ql3*DQY+4\+,e/y3/_+4O8*^//.+g30[->x/<7-3*
35*+Z8BAe/*O3*0T350[->x/<7-3*35*+Z8Qbt0*m3*/*O3*/•3*€35*7_/
Qx35*+Z9L9]*O3535O?0[->~+0^3*U3Bm4S?D/m>*+g9Qg1O>.j3*€35
?P9/Y3O7D*O3*4+3O7Q2>1_+dP/L9]1O>4+Z00^3*U3d*T350*z1O>Y+
L9-3/U>0[-3*€353*OL9]31•>O0{31O0U9*‚+0*70^03*O35*+n30W9
/.7351|3*4e0*O3*4+/V0*W0Ba3QU?D/.n3/*P5+\+D>x//.7353*€35d*h-
0_3*0[-*O3*4+/V0*W0Qbt05+\+0*9?n3>T3/S8/.93535*+n30W91O*O3*
4+0T35<U3/V0*W0:$;B
$1O1|3*4e0*7O3/7O3>\+c+Z/->D/9?3*+n3/_+*S/$]3Qi0`d*^
3*+R935*+n30W94R$B.n3/*P5+\+D35bo+1-7Qx35*S/$]34ƒ319T3
Qbt03*„0QP34\+/h3*0^0*0a30wD/+3*/*a3/.^0*3*+Z>D/e359?Z34O0Y35
*+P30*7/V0*W0BT353*U3*S/$]30]>/*}?N}9*Vd*+*f,]3N9}/*7k0
0*9?g35+-7>x/,]38*…>0`d*9?P/Q+g>,-35d*U9dP/+P8/.735<U?
0*9?R3,]3N9}/BP/L9]0T354+Z00[->~+0^3*U34O/*O3*0T350[->~+
<7-3*35*+Z8*S/$]3Qbt0NU?<e35/•3*€35/*^+Qx4O*O3*4+3*b4S?B
e-/.n33*€35Q+g>/bs35Qy354R4r3*`-D*S/$]319T3/.c/*O3*>x/
/.7353*€35QY+/^0d+3*/PL9-3/.f350[-+Z/->4O*7_/Qx35Qa9/b
0[-0^0<7-3*35*+Z8*S/$]3Q-358*^//.+g3>_3*>†cd*94e08*h-
->B+Z9/_+0^0<7-3*35*+Z8*S/$]33O?D*O3*4+$0[-35bo+1-7
Qx35+Z/->]3**bc353*b/*P3O7QP3dP/L9]1O>4+Z00^3*U30[-*f‡
$O+4+P/3O?,†0`0U9/.]1o+,-9d*+1O>.j>x/,Y4a3QR1•19S30*9354R
$4O4R>W0Qx]3**bc350[-$QP3dP/L9]1O>4+Z00^3*U3/_+
<7-3*35*+Z8B
1.Cơ sở lý thuyết về OCB
FBFB$1O5m‡
r>FGHKD/*9S/35€$1a3Qa9/+n3N9}/*+Z3/.73535*+n30W90[-A>+/*D
.5-3 4O 2 p.5-3+6-/+73-1 0+/+623,*+8 C2*-4+79.ˆ /, 3-/9.2 -3<
-3/202<23/,q/.n3/_80*h@79.3-17=881+2<,?0*7175?3*b358*]+FJ3r>
,-9D$>\+Qbt00^03*O0*9?n3>T3/.n3/*P5+\+/S8/.93535*+n30W9
8*^//.+g31|3*4e03O?B.735,Y0^0d*^+3+Z>D0^00^0**+g94R$Qbt0
Qb- /*m0^0**+g94R$0[-.5-3:FGHH;Qbt0Q^3*5+^1Od*^Qa?Q[4O
0*+/+P/B*27.5-3D$Qbt0N^0Ql3*1Op*O3*4+>-35/h3*0^3*U3D/e
359?Z3Dd*T35Qbt0/*•-3*S3>x/0^0*/.e0/+P84O.j.O35/.7350^0*7_/
Qx35d*23/*bc35/*T35/*bo353*b351_+0`/^0<v35/*‰0Q…?*+Z9L9]
*7_/Qx350[-/V0*W0Bq:.5-3DFGHH;B*27/*Y35dn0[-2+32DŠ.264O
@73,73:IJJI;Dd*7]35‹Jd+g9*O3*4+$QiQbt0QR0S8QP3B{3.5-34O
0^00x35,e:IJJŒ;/•0^035*+n30W98*U3/h0*/*e00*W35QiN^0Ql3*$
0`•17_+ˆO3*4+S3/m3*:-1/.9+,>;DO3*4+/9U3/*[L9?Ql3*:5232 1+62<
07>81+0-302;DO3* 4+ 0-7 /*bt35:,87./,>-3,*+8;D*…> *_3* 3*U3
4+n3:0+4+04+./92;Dl0*/*+Z8:079./2,?;D.935/*O3*:17?-1/?;D*^//.+g3C]3
/*U3:,21=X<242178>23/;B
*b4S?D/.n3/*P5+\+5a3QU?Qi0`d*^3*+R935*+n30W9QR0S8QP3$
3*b35/*e0 Dd*c+359y30[-$1_+N9}/8*^//•>x/35*+n30W93r>
FG••0[-.5-3B*+Q`DT350*zQR0S8QP33*€35*7_/Qx35.}/Q~+Cm3*
/*bo353*b351_+0`/h3*Q`355`8QY+4\+/V0*W0BA-935*+n30W90[-.5-3
:FG••;D3*+R93*O35*+n30W9Qi1O>,^35.jQl3*35*|-DQk0Q+g>0Ž353*b
0^017_+*O3*4+/*9x0$B^05+]0*7.•35Qk0/.b350sC]30[-$0*h3*
1O?P9/Y/e359?Z3/•0*h3*35bo+1-7Qx35BS?3n3DQg/*g*+Z3.j•35*|-
0[-/*9S/35€D/^05+]d*^Qy35/m3*4\+0^0*5f+$/.735/+P35+Z/
1OO3*4+0T35<U3/.735/V0*W0B
FBIT*m3*Q71bo35$
*^3*+R9>T*m3*Q71bo35$QiQbt00^03*O35*+n30W9NU?<e354O
d+g>0*W35B+n9C+g9/.735,YQ`1O>T*m3*0[-A>+/*D.5-34O2
:FGHK;BT*m3*3O?C-75y>I3*U3/YˆS3/m3*:-1/.9+,>;4O9U3/*[L9?
Ql3*:5232 1+62<07>81+-302;B.735Q`D3*U3/YS3/m3*Qbt0N2>1O3*€35
*O3*4+5+‰8Q•*b\35QP3>x/0^3*U30v/*g3*b0}8/.n3DQy3535*+Z8
*7k0d*^0**O350{33*U3/Y9U3/*[L9?Ql3*/.e0/+P8*b\35QP31t+h0*
0[-/V0*W0/*g*+Z3c*O3*Qx350*}83*S34O/9U3/*270^0L9?/„0D0*9…3
>e0/.735/V0*W0D0`•35*|-*~/.t5+^3/+P80T354+Z00[-3*+R935bo+B
5*+n30W90[-A>+/*:FGHK;Qi/+P3*O3*09x0d*]7,^/QY+4\+0}8L9]31•
/.7354+Z0Q^3*5+^?P9/Y/h3*0^0*/*g*+Z3c>~+*O3*4+0[-35bo+1-7
Qx35Bm4S?D>T*m3*3O?0*b-/*g*+Z3,e.j.O354O/h3*175+0QgQ71bo35
*O3*4+$B
r>FGHHD.5-3Qi/V35*t81_+0^035*+n30W9$/.b\0T354OQb-
/*-35Q74\+‘/*O3*8*a3ˆ:F;S3/m3*:-1/.9+,>;ˆ5+‰8Q•Qy3535*+Z8’
:I;l0*/*+Z8:079./2,?;ˆ/*]719S34\+Qy3535*+Z8/.b\0d*+*O3*Qx35’
:K;-7/*bt35:,87./>-3,*+8;ˆ,“3,O35C‚L9-3*€354}3QR8*+R3/7^+
d*T350a3/*+P/>O35bo+1-7Qx35d*`/.^3*d*‚+/.735L9^/.m3*1O>4+Z0’
:‹;bs35/U>:073,0+23/+79,32,,;ˆ/*g*+Z3,e0a30wD/9U3/*[L9?Ql3*4O
/h0*0e0/*->5+-1O>4+Z0/Y/*s3,74\+?n90a9’:‘;*…>*_3*3*U3
4+n3:0+4+04+./9.2;ˆ0`/.^0*3*+Z>/*->5+-4O<}3/*U34O7/V0*W0B
T*m3*0[--3?32D *->4O+232,0*:FGG‹;ˆ*^//.+g3/•d*^+3+Z>
$0[-.5-3:FGHH;D *->:FGGF;Qi3*}3>_3*QP3/.^0*3*+Z>Ni
*x+DQP3/b0^0*0T35<U30[-35bo+1-7Qx35/.735*O3*4+$B*27Q`D
*m3*]3*p35bo+0T35<U3/.735/V0*W0qd*T350*z1O>4+Z0>ƒ30^3D0`
1bs35/U>>O0{3.}/3r35Qx35D/e0*[D0`/+P353`+/.735/V0*W0Be-/.n3
L9-3Q+g>0[- *->D-3?324O0^00x35,e:FGG‹;QiN^0Ql3*Qbt0>T
*m3*Q71bo35$0`‘/*O3*8*a3ˆ:F;.935/*O3*:17?-1/?;’:I;*v0
/w35:7C2<+2302;’ :K;`35 5`8 >-35 /h3* Ni *x+:,70+-1 8 /+0+8-/+73;’
:‹;`355`8 >-35/h3*0^ 3*U3:-<470-0?8 /+0+8-/+73;’:‘;`35 5`8
>-35/h3*0*W03r35:=930/+73-18 /+0+8-/+73;B
57O+ D0`>x/,Y>T*m3*d*^00[-7 +,73:FGG‹;D”+11+->4O3<2.,73
:FGGF;D$20d2.4O-302:FGGJ;D7 +,734O*218,:FGGG;D77.>-34O
$1-121?:FGG‘;•
*b4S?QP33-?Qi0`d*^3*+R9>T*m3*Q71bo35$B9?3*+n3D3*+R9>T
*m3*0*b-d*^>8*^ Qbt03*€35?P9/Y>\+3n3QiN]? ,e/.w351k8
5+€-0^0>T*m3*3O?B h<v/.735>T*m3*0[--3?32 :FGG‹;D3*U3
/Y`35 5`8 >-35 /h3* Ni *x+:,70+-1 8 /+0+8-/+73; C-7 *O> 3x+ <935
0[-S3/m3*:-1/.9+,>;4Ol0*/*+Z8:079./2,?;’.935/*O3*:17?-1/?;0*h3*
1O-7/*bt35:,87./>-3,*+8;4O>x/8*a33x+<9350[-*…>*_3*3*U3
4+n3:0+4+0 4+./9.2;’ 0{3`35 5`8 >-35 /h3* 0*W0 3r35:=930/+73-1
8 /+0+8-/+73;5+Y354\+bs35/U>:073,0+23/+79,32,,;4O*…>*_3*3*U3
4+n3:0+4+04+./9.2;:2+32–Š.26DIJJI;B
*272+32–Š.26:IJJI;D>T*m3*‘/*O3*8*a30[-.5-3:FGHH;Qbt0,u
<v353*+R93*}//.7350^035*+n30W9/*e00*W35:2>8+.+0-1.2,2 0*;Bk0
C+Z/4\+L9-3Q+g>0*7.•35>T*m3*3O?0`/h3*175+00*k/0*†3n37<,-d7==
4O0^00x35,eQi,u<v35/*O3*0T350*70^035*+n30W90[->m3*4O73r>
FGGŒB
e-/.n30^03*€35Q^3*5+^/.n3D/^05+]Qi,u<v35>T*m3*0[-.5-3
:FGHH;1O/*-35Q7$/.735CO+4+P/3O?B
FBK*e0*+Z30T354+Z0:82.=7.>-302;
+n3L9-3QP3?P9/YdP/L9]1O>4+Z00^3*U3D35*+n30W9Qi,u<v35
d*^+3+Z>*e0*+Z30T354+Z0:82.=7.>-302;Qbt0$.9>C 0*:.>,/.735D
IJJŒ;Ql3*35*|-3*b,-9ˆp*e0*+Z30T354+Z0:82.=7.>-302;>-35•35*|-
1O*O3*4+/*e0*+Z34OdP/L9]0T354+Z0BO3*4+}?Qbt0/*e0*+Z3Cc+/•35
0^3*U34OQ2>1_+dP/L9]0v/*gqBk0<w*7_/Qx350[-07335bo+3*•>
/_7 dP/L9]3*b350*h3*3*€35*7_/Qx35}?0Ž351O,]38*…>0[-3~1e0
4R>k//.h1e0D/*g1e0QY+4\+0T354+Z04O0`/*gQbt0Q^3*5+^/^0*C+Z/d*‚+
dP/L9]0T354+Z0B
*+Q^3*5+^4+Z0/*e0*+Z30a30U33*„00^0?P9/YQa94O73*bˆ/.m3*Qx
*+g9C+P/Dd|3r350a3/*+P/4O*O3*4+/*e0,e8*w*t84\+0^0/+n90*9…34R
3r351e04O0^0/9?n3CY4R5+^/.l0Y/1j+BO3*4+d*T35/*gQ7Qbt0C•35
073,Y3*b350`/*gQbt0Q^3*5+^<e-/.n30^0d*^+3+Z>0[-3*€353*U3
/Y/_73n3*O3*4+/Y/Dd*T35/Y/4O0^0C•350*W35Qbt0,u<v35QgQ^3*
5+^B^05+]Qi,u<v35$]3Q^3*5+^dP/L9]1O>4+Z00^3*U30[-/V0*W0
:* /2.2<3,/+/9/27=2.,73321-3<242178>23/;3r>IJJK4\+FI
?P9/Yˆ:F;_/>v0/+n9’:I;r351e0’:K;*}/1bt35’:‹;AeQ`355`80*7
3*`>’:‘;9-3/U>QP3d*^0**O35’:Œ;9-3*Z0T354+Z0’:•;r35,9}/
1-7Qx35’:H;h3*1+3**7_/’:G;v0/+n9d|3r35—*f0/S8’:FJ;A„8NP8*O+
*7O>v0/+n90^3*U34\+>v0Qh0*0[-/V0*W0’:FF;*S3/*W04R*7_/Qx35
d+3*<7-3*’:FI;*S3/*W04R*7_/Qx35/O+0*h3*B
*27/^05+]DdP/L9]0[-*7_/Qx35Q^3*5+^4+Z0/*e0*+Z30T354+Z01O0s,c
Qg09350}8D/_7 /*T35/+38*]3*y+DN^0Ql3*3*€355mQ-35/+P3/.+g3/Y/
<ƒ3QP3/*O3*0T350[-/V0*W04O0*z 3*€35Q+R90*b-Q‰350a38*]+0`
*O3*Qx35d*„08*v0Bm4S?D0*„0*˜3/y3/_+>Y+L9-3*Z5+€-*O3*4+$
4\+4+Z0/*e0*+Z30T354+Z00[-35bo+1-7Qx35‡Y+L9-3*Z3O?,†Qbt0/^0
5+]d*˜35Ql3*D8*U3/h0*4OQ^3*5+^c3*€358*a3,-90[-CO+4+P/B
2. Nghiên cứu mức độ ảnh hưởng của OCB đối với Kết quả làm
việc cá nhân:
5*+n30W9>W0Qx]3**bc350[-$QY+4\+P/L9]1O>4+Z00^3*U3
Qbt0/*e0*+Z3/*270^0Cb\03*b,-9ˆ
$b\0FˆmC]350U9*‚+Qbt0NU?<e35/.n30s,c0^0/O+1+Z93b\0357O+
3n3/^05+]/+P3*O3*d*]7,^//*u/*T35L9-/*]719S33*`>IJ35bo+Qg
*+Z90*z3*3x+<9354O/•35€8*w*t84\+35bo++Z/->*s3B
$b\0Iˆ+P3*O3*d*]7,^/QY+4\+IFJ35bo+1-7Qx35Q-351O>4+Z0
/.7350^0<7-3*35*+Z80`4Y3Qa9/b*S/$]3/_+d*90T3535*+Z8
4O/*O3*8*Yy*h+3*BP/L9]/*9Qbt0IJI8*+P9d*]7,^/*t81ZB
$b\0Kˆ5*+n30W9Ql3*1bt35Qbt0/*e0*+Z34\+0^0Cb\0d+g>Ql3*Qx
/+30S?0[-0^0/*-35Q7D8*U3/h0*3*U3/YŠ™DN2>Nš/,e/bs35L9-34O,u
<v35>T*m3**y+L9?/9?P3/h3*Cx+QgQ^3*5+^]3**bc350[-$QY+4\+
dP/L9]1O>4+Z00^3*U3BAed*^0C+Z/0[-$5+€-0^0/.m3*Qx*f04}3D0^0
4l/.h0T354+Z0D/*o+5+-31O>4+Z04O5+\+/h3*Qbt0dP/19S3/*T35L9-0^0
d+g>Ql3*DX/2,/D-33X”*+/32?B
Y+4\+/*-35Q7$DdP/L9]d+g>Ql3**Z,YQx/+30S?0*78*š85+€1_+F•
C+P3D17_+C‚GC+P30`*Z,Y/bs35L9-3C+P3/V35›JBKB+P8/*27DdP/L9]
8*U3/h0*3*U3/Y0[-/*-35Q73O?Qi.‰//.h0*Qbt0‹3*U3/Yˆbs35
/U>:F;’S3/m3*:I;’O>4+Z0Qy35Qx+:K;’‰35>e0:‹;:œ2>
$]35F;B
$]35FˆP/L9]8*U3/h0*3*U3/Y/*-35Q7$
$+P3L9-3,^/
*U3/Y
bs3
5/U>
F
S3
/m3*
I
O>
4+Z0
Qy35
Qx+
K
‰35
>e0‹
F/e359?Z3/*->5+-3U350-7*m3*]3*
/V0*W0
B•IG
K/h0*0e0/*->5+-/.7350^009x0*f8
0[-/V0*W0
B•FF
‹/*g*+Z3,eL9-3/U>QP3*m3*]3*0[-
/V0*W0
BŒGH
‹1O>4+Z00-7*s3,74\+3*€35/+n9
0*9…3Qbt0Qb-
BŒ•‘
‘/e5+^0/9U3/*[L9?Ql3* BŒIH
Œ*O3*Qx35C]74Z0T35/?/.b\0359?
0s0`/*gN]?
B‘KH
I /*-> 5+- 0^0 d*`- *f0 QO7 /_7 /e
359?Z3
B‘IK
A‹,“31{355+‰8Q•Qy3535*+Z8 BŒ•‹
AF0*‰/.f35dP/L9]1O>4+Z00*935 B‘GŒ
I0U33*„05t+•0[-Qy3535*+Z80`
h0*0*70T354+Z0
B‘IŒ
‘Qg*7O3/*O3*0T354+Z0/T+8*]+1O>
4+Z03*`>
BH‹‹
‹Qg*7O3/*O3*0T354+Z0/T+0a30^0
/*T35/+33*`>
BHII
F/T+d*T35r3/.b-*-?35*z35s+L9^
>W00a3/*+P/
B•‘J
K/T+d*T3535*zL9^ 5+o Qbt0L9?
Ql3*
B‘‘K
*bs358*^8/.h0*ˆ.+30+8-17>8732/3-1?,+,
*bs358*^8N7-?ˆ +>-NM+/*-+,2.7.>-1+6-/+73
V358*bs35,-+/.h0*ˆ‘‘BŒGK•
+^/.lŠ+5234-192,žFBFŒI
:59y3ˆ59?Ÿ3*9*[?IJFFD/ 35IH;
g8*w*t84\+3x+<9350[-0^0C+P3L9-3,^//.735>~+3*U3/YD/^05+]Qi
Qk/1_+/n30*70^03*U3/YBk0<wd*T35Q2>1_+,e0*h3*N^0>x/0^0*/9?Z/
QY+3*b354+Z0Qk/1_+/n30*70^03*U3/Y0Y5„35<+Ÿ3/]3x+<9350*[Q_7
/.7353*U3/YQ`Bbs35/U>:F;/*g*+Z3/*^+Qx/h0*0e01O>4+Z00-7*s3
,74\+?n90a90[-0T354+Z0’S3/m3*:I;3*}3>_3**O3*Qx355+‰8Q•
*b\35 QP3 >x/ 0^ 3*U3 0v /*g 3*b Qy35 35*+Z8D 0}8 /.n3 *-? d*^0*
*O35’O>4+Z0Qy35Qx+:K;/*g*+Z3>735>9Y34O1t+h0*0[-4+Z0/*->
5+-1O>4+Z03*`>’‰35>e0:‹;0*7C+P/,eQ‰35>e0/.7350^0*,u
<v35/*o+5+-335*z35s+B
bs35/eD/*-35Q7P/L9]1O>4+Z00^3*U3:;0Ž35Qbt0d+g>Ql3**Z
,Y/+30S?4O8*U3/h0*3*U3/YBA-9d*+d+g>/ Qx/+30S?D/*-35Q7Cl
17_+C‚FC+P3D0{31_+FFC+P3B+P8/*27DdP/L9]8*U3/h0*3*U3/Y0*78*š8
5+€1_+GC+P34O0*+-/*O3*K3*`>3*U3/YBr35,9}/ *}/1bt35:F;
/*g*+Z3d*]3r35Q^8W35?n90a91O>4+Z0cd*h-0_3*3r35,9}/D0*}/
1bt35’*^//.+g3C]3/*U3:I;0*7C+P/,e8*^//.+g30^03r351e0D/.m3*Qx
/-?35*R0[->~+0^3*U3/.735L9^/.m3*1O>4+Z0’v0/+n90^3*U34O,e
Q`355`84O7*7_/Qx350[-/V0*W0:K;3*}3>_3*4-+/.{D]3**bc35
0[-0^3*U3/.735I*7_/Qx350*[Q_70[-/V0*W0:d+3*<7-3*4O/O+0*h3*;
4O,eQy353*}/4R>v0/+n90[-0^3*U34\+/V0*W0:œ2>C]35I;B
$]35IˆP/L9]8*U3/h0*3*U3/Y/*-35Q7
$+P3L9-3,^/
*U3/Y
r35
,9}/
*}/
1bt35
:F;
*^//.+g3
C]3
/*U3:I
;
v0/+n90^
3*U34O,e
Q`35 5`8
4O7 *7_/
Qx350[-/V
0*W0:K;
&Š• 3r35,9}/ B•H•
&ŠH 1+3**7_/ BŒ‹F
&ŠK 0*}/1bt35 BŒI•
&ŠG 8*^//.+g3d¡3r35 B••I
&ŠI *7O3/*+Z33r351e0 BŒ‹I
&ŠF *7O3/*O3*?n90a9 B‘‘F
&ŠFF ]3* *bc35QP3*7_/ Qx35 d+3*
<7-3*
BHI‹
&ŠFI ]3* *bc35 QP3 *7_/ Qx35 /O+
0*h3*
BHII
&ŠFJ >v0/+n98*w*t8 B‘JJ
*bs358*^8/.h0*ˆ.+30+8-17>8732/3-1?,+,
*bs358*^8N7-?ˆ +>-NM+/*-+,2.7.>-1+6-/+73
V358*bs35,-+/.h0*ˆ‘KBH‹I•
+^/.lŠ+5234-192,žFBJF•
:59y3ˆ59?Ÿ3*9*[?IJFFD/ 35KJ;
Y+4\+0]*-+/*-35Q7D0*z,Y3•>/.735d*7]35:JD‘’F;4O>W0•
35*|-d+g>Ql3*$ /12//›JDJ‘0*7/*}?8*U3/h0*3*U3/Y:Š™;1O8*w*t8
4\+/*-35Q7BV358*bs35,-+/.h0*4O5+^/.l25234-192d*˜35Ql3/*-35Q7
$4OQbt0^8<v358*w*t84\+Q+R9d+Z3>T+/.bo35+Z/->B•
dP/L9]8*U3/h0*3*U3/Y/.n3D>T*m3*35*+n30W90[-QR/O+Qbt0Q+R9
0*z3*1_+B$b\0/+P8/*27/^05+]8*U3/h0*0^00*z,Y/*9Qbt0/•4+Z0Nu1•,Y
1+Z9/.n38*a3>R>AAAFKB‘QgQ^3*5+^>W0Qx]3**bc350[-$QY+
4\+dP/L9]1O>4+Z00^3*U3/_+0^0<7-3*35*+Z80`4Y3Qa9/b0[-*S/
$]3cd*94e0d+3*/P/.f35Q+g>8*h-->B
3. Kết quả nghiên cứu
•0^0dP/L9]d+g>Ql3*c/.n3DK>T*m3**y+L9?Qbt0N^0Ql3*3*b,-9ˆ
Fž2F¢-F£F¢CF£I¢0F£K¢<F£‹
Iž2I¢-I£F¢CI£I¢0I£K¢<I£‹
Kž2K¢-K£F¢CK£I¢0K£K¢<‹£‹
\+>T*m3*35*+n30W9QiQbt0Q+R90*z3*D>Y+L9-3*Z/9?P3/h3*5+€-0^0
C+P3Qbt0d+g>Ql3*/*T35L9-*Z,Y/bs35L9-3:.;BZ,Y/bs35L9-30[-
0^0C+P3<-7Qx35/•JDJGŒQP3JD‘Œ•B9?3*+n3D4\+>W0•35*|-¤‘•D
C+P3O>4+Z0Qx35Qx+:K;d*T35/*g*+Z3>Y+L9-3*Z/9?P3/h3*4\+
C+P3‰35>e0:‹;4OC+P3v0/+n90^3*U34O,eQ`355`84O7*7_/
Qx350[-/V0*W0:K;B
+Z08*U3/h0*dP/L9]cK>T*m3*/9?P3/h3*d*T350*z<•35c0^0
<7-3*35*+Z8*S/$]3Qbt0d*]7,^/>O/^05+]0{30a38*]+N2>Nš/>Y+
L9-3*Z5+€-$4OdP/L9]1O>4+Z00^3*U3QY+4\+d*Y+<7-3*35*+Z8
*S/$]3cd*94e0d+3*/P/.f35Q+g>8*h-->BgQ]>C]7Qx0*h3*N^0
0[-0^0dP/L9]b\01bt35D4ƒ30a3/*+P/8*]+d+g>/ N2>0^05+]Ql3*0`Cl
4+8*_>d*T35B*W3*}/D5+^/.l0[-*Z,Y8*`35Q_+8*bs35,-+:™;3*‚
*s3FJ0*7/*}?*+Z3/bt35Q-0x35/9?P3d*T35N]? cK>T*m3*B*W*-+D
/.n3Qy/*l0[-8*a3<b0*9…3*`-/*275+^/.l<eC^70[-0^0C+P38*v/*9x0D
0^08*a3<b8*U3/^335ƒ93*+n3N935L9-3*/.v0J/.735>x/8*_>4+
d*T35QV+Qid*˜35Ql3*8*bs35,-+0[-8*a3<bd*T35QV+c0]K>T*m3*B
*WC-D8*a3<bcK>T*m3*QR90`8*U38*Y+0*9…3d*+Qx1Z0*0*9…3ž
JDGG4O8*U38*Y+0*9…38*a3<b:2-3;žJB*W/bDdP/L9]*y+L9?cK>T
*m3*0*7C+P/5+^/.l0[-Q_+1bt359.C+3 ”-/,73QR95a3C•35I3n30`/*g
dP/19S3d*T350`,e/bs35L9-35+€-0^08*a3<bB
m0]K>T*m3**y+L9?QR90`3*+R9*s3FC+P35+]+/*h0*3n30a38*]+
,u<v35*Z,Y&
2
Q+R90*z3*QgQ71bo35,e8*w*t80[-/•35>T*m3*QY+4\+
/S8<€1+Z9BW0Qx8*w*t80[-K>T*m3*QiNU?<e35QY+4\+/S8<€1+Z91a3
1bt/1OF‘D••’KKD‘•4OI•DŒ•B57O+ D5+^/.l,+5B0[-d+g>Ql3*™žJDJJJ
0Ž350*7C+P/dP/L9]8*U3/h0*0[-K>T*m3**y+L9?QR98*w*t8Qg,9?
.x35 QY+4\+0^0<7-3*35*+Z80`4Y3Qa9/b*S/$]3/_+d*94e0d+3*/P
/.f35Q+g>8*h-->+Z/->B
*b4S?D>T*m3*Q+R90*z3*09Y+0w35/*g*+Z3>Y+L9-3*Z4O>W0Qx]3*
*bc350[-$QP3dP/L9]1O>4+Z00^3*U30[-35bo+1-7Qx35Qbt0N^0
Ql3*3*b,-9:œ2>AsQyF;ˆ
AsQyFˆW0Qx]3**bc350[-$QP3dP/L9]1O>4+Z00^3*U3
:59y3ˆ59?Ÿ3*9*[?IJFFD/ 35‹H;
\+>W0•35*|-L9-3,^/:,+5B;›‘•D3*U3/Y<9?3*}/0[-$Qbt0Q^3*
5+^0`]3**bc35QP3Kd*h-0_3*0[-dP/L9]1O>4+Z00^3*U30*h3*
1Obs35/U>:F;B*z,YJBŒJH0*7/*}??P9/Ybs35/U>0`]3**bc35
>_3*3*}/QP3v0/+n90^3*U34O,eQ`355`84O7*7_/Qx350[-/V0*W0B
x+<9358*U3/h0*dP/L9]0v/*gQbt0/^05+]/.m3*CO?c8*a3‹B
4. Phân tích kết quả
Y+4\+/*-35Q7$DdP/L9]35*+n30W90*7/*}?0]‹d+g9*O3*4+$QR9
1O3*€35*O3*4+0[-0*h3*35bo+1-7Qx35*b\35QP30^3*U3d*^0*7k0
Q2>1_+1t+h0*0*9350*7/V0*W0Bk0C+Z/D*O3*4+1bs35/U>0[-35bo+1-7
Qx35/*g*+Z3,e/S3/U>/.7350T354+Z0D/h0*0e03*+R9*s3,74\+?n90a9
0[-/V0*W0*-?19T30`•/*W0C]74Z/V0*W0/.b\0359?0s0`/*gN]? ’
*O3*4+/S3/m3*1_+3*}3>_3**O3*Qx355+‰8Q•*b\35QP3>x/0^3*U30v
/*gB*U3/h0*0Ž35Qi0*z 3*€3535bo+0`4l/.h0O350-7/*m0O35
0`N9*b\35/*e0*+Z30^0*O3*4+$*s3BP/L9]3O?8*w*t84\+dP/19S3
35*+n30W90[-+,*+<-:FGG•;B.735>x//V0*W0D35bo+L9]31•0a38*]+
/.c/*O3*/}>5bs35QY+4\+0}8<b\+4O3*€35*O3*4+0[-*f19T3Qbt0
35bo+d*^0Qg•QP3B*+Q`D$d*T350{31O3*€35*O3*4+>-35/h3*0^
3*U3>O/.c/*O3**O3*4+>-35/h3*0*9…3>e00[-0}8/.n3QY+4\+0}8
<b\+B
Y+4\+/*-35Q7dP/L9]1O>4+Z00^3*U3D/^05+]Qi0v/*g*`-C•35FIC+P3
L9-3,^/B*T35L9-8*U3/h0*3*U3/YD,-9d*+17_+C‚KC+P3D/*-35Q73O?
5+€Qbt0GC+P3L9-3,^//bs35W354\+K3*`>C+P3/*O3*8*a3ˆr35,9}/X
*}/1bt35’*^//.+g3C]3/*U3’v0/+n90^3*U34O,eQ`355`84O7*7_/
Qx350[-/V0*W0B.7350^0<7-3*35*+Z8*S/$]3DQ^3*5+^dP/L9]1O>
4+Z0d*T350*z<e-4O7dP/L9]09Y+0w35>O0{3Qbt00U33*„0<e-/.n3L9^
/.m3*3~1e0D8*}3Q}90[-35bo+1-7Qx35B*T35L9-L9^/.m3*Q`D*f0`0s
*x+Qbt08*^//.+g33r351e00[-C]3/*U34O3U350-73*S3/*W04R3*€35
]3**bc35DQ`355`80[-*f/\+/V0*W0Bœš/0*70w35D4+Z035bo+1-7Qx35
/.bc35/*O3**s3L9-L9^/.m3*1O>4+Z00Ž351O>x/0^0*Q`355`8QY+4\+
,e8*^//.+g31U9<O+0[-/V0*W0B
R>W0Qx]3**bc350[-$QY+4\+dP/L9]1O>4+Z00^3*U3DC+P3/*O3*
8*a3bs35/U>Qbt0Q^3*5+^1O0`•35*|-/^0Qx35QP3Kd*h-0_3*0[-
dP/L9]1O>4+Z00^3*U3BU?1O*O3*4+/*g*+Z3/+3*/*a3/e359?Z3D,e5„3
C`4\+/V0*W0/*T35L9-0^0*7_/Qx35Q2>1_+1t+h0*0*7/V0*W0B-3?32
:IJJJ;0*7.•35>Y+L9-3/U>QP3L9?R31t+0[-/S8/*g,†Q2>1_+0*73*U3
4+n33*+R91t+h0**s31O4+Z0*f0*z0*_?/*273*€35>735>9Y30[-.+n35
>m3*B*^+Qx,†<ƒ3QP3*O3*4+D*O3*4+,†Qb- 3*€35dP/L9]0v/*g3n3
/-0*}83*S34\+dP/19S30[-35*+n30W90*7.•350*h3*3*€35*O3*4+0`
1bs35/U>0[-35bo+1-7Qx35>\+>-35•35*|-QY+4\+,eQ`355`80[-0^
3*U34O7/*O3*0T350[-/V0*W0B$n30_3*>735>9Y3Q`355`80*7*7_/
Qx350*9350[-/V0*W0D35bo+1-7Qx35cC}/d¥4l/.h3O7/.735/V0*W00Ž35
QR90`>735>9Y3Qbt08*^//.+g33r351e0C]3/*U3/*T35L9-0T354+Z0Bm
4S?0Ž35d*T350`5md*`*+g9d*+?P9/Y]3**bc35QP3r35,9}/D0*}/
1bt35DQ`355`80*9350*7/V0*W00Ž350*h3*1O3*€35?P9/Y/^0Qx35QP3
L9^/.m3*8*^//.+g33r351e00[-0^3*U3B
Aed*^0C+Z/4R*O3*4+$0Ž35Qbt0/m>/*}?c3*€354l/.h0T354+Z0d*^0
3*-9B+R93O?,†5+‰80*70^03*OL9]31•/m> C+Z38*^88*w*t84\+
/•354l/.hQg8*^/*9?3*€35*O3*4+0`]3**bc35/h0*0e0QP3dP/L9]1O>
4+Z00[-0^3*U33`+.+n354O/V0*W03`+0*935B
Kết luận
x/*_30*PQ^35dg0[-35*+n30W93O?1O>ƒ935*+n30W90*b-/*g*+Z3
Qbt0/h3*Q_+<+Z34Od*^+L9^/4m8*_>4+d*]7,^/0*z/*e0*+Z3/_+>x/,Y
<7-3*35*+Z8*S/$]3d*94e0d+3*/P1\3c8*h-->4O8*bs358*^81}?
>ƒ9/*27/h3*/*9S3/+Z3B\+3*€3535*+n30W9<O+*s3*s34OQ+R9d+Z31}?
>ƒ90Ž353*b4+Z01}?>ƒ9>-35/h3*Q_+<+Z3*s30`/*g,†0*7dP/L9]
d*T35*7O3/7O33*b4S?B
k0<w4S?D/^05+]0*7.•354\+dP/L9]d*]7,^/1}?>ƒ93O?0Ž350`/*g1O
0s,cCb\0Qa9QgdP/19S3.•35dP/L9]8*U3/h0*0[-K>T*m3**y+L9?
Qbt0N2>1O8*w*t8QY+4\+0^0<7-3*35*+Z80`4Y3Qa9/b*S/$]3/_+
d*94e0d+3*/P/.f35Q+g>8*h-->3*b35>W0Qx8*w*t84\+/S8<€1+Z9
4ƒ30*b-Qbt0Q^3*5+^0-7B.735‘/*O3*8*a30[-/*-35Q7.5-3/*m0*z
0`F?P9/Y]3**bc35QP3dP/L9]1O>4+Z00^3*U3B
s33€-D/^05+]*+4f3535*+n30W93O?4ƒ3Q2>1_+5+^/.l3*}/Ql3*QY+4\+
*7_/Qx3535*+n30W94R$0Ž353*b*7_/Qx35L9]3/.l359y33*U31e0
/.7350^0<7-3*35*+Z80[-+Z/->B
TÀI LIỆU THAM KHẢO
O+1+Z9/+P35+Z/
FB 7O35.f35 *959?Ÿ3x35 5f0:IJJH;D*U3/h0*<€ 1+Z9
35*+n30W94\+AAADœ$y35W0B
IB 59?Ÿ3*9*[?:IJFF;D9S34r3/*_0,¡3**bc350[-*O3*4+
0T35<U3/V0*W0QP3dP/L9]1O>4+Z00^3*U3/.7350^0<7-3*35*+Z8
0`4Y3Qa9/b*S/$]3d*94e0d+3*/P/.f35Q+g>8*h-->D_+*f0
+3*/P*O3*8*Yy*h+3*B
O+1+Z9/+P353*
FB >,/.735D B :IJJŒ;D-3<C77d 7= 9>-3 &2,79.02 -3-52>23/
0/+02D73<73-3<*+1-<218*+-B
IB $-/2>-3DBAB–.5-3DB”B:FGHK;Dp@7C,-/+,=-0/+73-3</*2577<
,71<+2.ˆ /*2 .21-/+73,*+8 C2/M223-==20/ -3< 2>817?22
0+/+623,*+8qD0-<2>?7=-3-52>23/@79.3-1DIŒD88B‘H•XG‘B
KB .5-3 B ”BD 7<,-d7==D BB – -0236+2 :IJJŒ;D.5-3+6-/+73-1
+/+623,*+8$2*-4+7.DA-529C1+0-/+73,D30B
O+1+Z9/+P35*S/
FB -3-d-:IJJ‹;D従業員自発的に働く職場をめざすためにDナカニシヤ
IB Ｎ +,*+<-:FGG•;p企業における組織市民行動に関する研究ー企業に
お け る 自 主 的 な 行 動 の 原 因 と そ の 動 機 ” D@-8-32,2@79.3-17=
<>+3+,/ /+42$2*-4+7.DFF:I;DFJFXFIIB
