luận văn quản trị nhân lực THỰC TRẠNG CÔNG TÁC ĐÀO TẠO VÀ PHÁT TRIỂN NGUỒN NHÂN LỰC Ở CÔNG TY TNHH VINAFCO

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LỜI CAM ĐOAN
 !"
#$%!"&'()"*+,,&%-./
0&12345#"#'6#'7
 )
Hà Nội, ngày 05 tháng 06 năm 2012

Chu Tuấn Sang
SVTH: Chu Tuấn Sang
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LỜI CẢM ƠN
+)%&!"&/*!8 #
9":%&##'7;#<8=
'(*#'7*:/1*>:
#?@'A  )A&BCD*%?
@/##'7E*,:F!GH,$/F#5I
J/K1"LMNON Trần Thị Thu $#>'6DPA&B;
Q!?
RS=7TU@##'7/F
#5D#'7E*,:F!GH,/K1"LMNON Trần Thị
Thu '7>D7%?'6DPA&BQ# !
#?Q/>#*Q/";
Q!?
J )*7V'#?8;#W
 $#2$&U/7%S01X U@
Hà Nội, ngày 05 tháng 06 năm 2012
SVTH: Chu Tuấn Sang
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CỘNG HÒA XÃ HỘI CHỦ NGHĨA VIỆT NAM
Độc lập – Tự do – Hạnh phúc

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XÁC NHẬN SỐ LIỆU
,:  : Chu Tuấn Sang
#'7E*:F!GH,
YNN-Z [\]^[_[[^]
18 !"#$%!"&N+2
N`S+,,&%-.
EA)#*'#8 !&&a"
*&#;#76
#2 bSQS0Dc#76
Đơn vị thực tập
SVTH: Chu Tuấn Sang
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

  
CHƯƠNG 1: CƠ SỞ LÝ LUẬN VỀ ĐÀO TẠO VÀ PHÁT TRIỂN NGUỒN
NHÂN LỰC TRONG DOANH NGHIỆP
!!"#$#%&'()*




 !"#$%&"'(
)*+
 !"%,&"'(-

.+&#$%,&"'(-
!+',-(.,%/#$#%&0
/"0"%1
2%3"0"%4&5
2%3"0"6&(7"83&$5
2%3 !"%,9
2:+&;<&=($>;<&%9
?/@A%
B)$>%&!
&;<&=%,&"'(
/&
&C&$:%D#$>!
&E=%F
BG7"8%&#$%
!*1(23#4#$#%&5'(!6
HI(;J&&"'(;$$B
SVTH: Chu Tuấn Sang
Khóa luận tốt nghiệp
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CHƯƠNG 2: PHÂN TÍCH THỰC TRẠNG CÔNG TÁC
ĐÀO TẠO VÀ PHÁT TRIỂN NGUỒN NHÂN LỰC
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!.4,78997::;#!<
M"==#$4&:-
NC&4& <O8@4&:-
.!4&:-
.P#$4&:1
N&&@Q+$1
=>?@A,.3B4,!
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HL6&R
M":@
S<%'DL7"8(*#$4&:
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U$&%V
T&+
T&GWXA
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.&4&%1
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SVTH: Chu Tuấn Sang
Khóa luận tốt nghiệp
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\"%B
N;J%B
CHƯƠNG 3: MỘT SỐ GIẢI PHÁP NHẰM NÂNG CAO
HIỆU QUẢ CÔNG TÁC ĐÀO TẠO VÀ PHÁT TRIỂN NGUỒN NHÂN

LỰC TẠI CÔNG TY
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*L@MN?OA'#4#$#%&5'($4,6G
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2:+&;<&=%;<&%B
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AAaI @(;<&R @;P&%V;J&%;J%BB
-H;<&;[&QBB
KẾT LUẬN
TÀI LIỆU THAM KHẢO
SVTH: Chu Tuấn Sang
Khóa luận tốt nghiệp
CÁC BẢNG BIỂU
LỜI CẢM ƠN
MỤC LỤC
LỜI MỞ ĐẦU


  

CHƯƠNG 1: CƠ SỞ LÝ LUẬN VỀ ĐÀO TẠO VÀ PHÁT TRIỂN NGUỒN
NHÂN LỰC TRONG DOANH NGHIỆP
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
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 !"#$%&"'(
)*+
 !"%,&"'(-
.+&#$%,&"'(-
!+',-(.,%/#$#%&0
/"0"%1
2%3"0"%4&5
2%3"0"6&(7"83&$5
2%3 !"%,9
2:+&;<&=($>;<&%9
?/@A%
B)$>%&!
&;<&=%,&"'(
/&
&C&$:%D#$>!
&E=%F
BG7"8%&#$%
SVTH: Chu Tuấn Sang
Khóa luận tốt nghiệp
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HI(;J&&"'(;$$B
H4&%&+$&;$%;J7"$%K&L
CHƯƠNG 2: PHÂN TÍCH THỰC TRẠNG CÔNG TÁC

ĐÀO TẠO VÀ PHÁT TRIỂN NGUỒN NHÂN LỰC
Ở CÔNG TY TNHH VINAFCO
!.4,78997::;#!<
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NC&4& <O8@4&:-
.!4&:-
.P#$4&:1
N&&@Q+$1
=>?@A,.3B4,!
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S<%'DL7"8(*#$4&:
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 *G
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.&4&%1
67(%$4%&85'()E*

SVTH: Chu Tuấn Sang
Khóa luận tốt nghiệp
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B?":=&$I(;J&#$&"'(
BN&%
H8IJ.,%/#$#%&'($4,E6
\"%B
N;J%B
CHƯƠNG 3: MỘT SỐ GIẢI PHÁP NHẰM NÂNG CAO
HIỆU QUẢ CÔNG TÁC ĐÀO TẠO VÀ PHÁT TRIỂN NGUỒN NHÂN
LỰC TẠI CÔNG TY
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;<&;[&#$4&:%G69B1
;<&;[&%&"'(#$4&:%G69B5
*L@MN?OA'#4#$#%&5'($4,6G
2%3"0"%(B9
2:+&;<&=%;<&%B
&&CB
N&$6&"I($%F&"7"84&B
BN&$I(;J&%F&]&8&+:B
FV4&^J(6&"7"84&%&"'(
#$4&:B
H8 GPF&F+"&%B
H_7"$A%&#$OF(Z%B
X%F&](4&%&"'(B
.6&QA%F&%&"'(B
BUVAR`+&($%F&$"%FJ(*BB
AAaI @(;<&R @;P&%V;J&%;J%BB
-H;<&;[&QBB
KẾT LUẬN

TÀI LIỆU THAM KHẢO
SVTH: Chu Tuấn Sang
Khóa luận tốt nghiệp
LỜI MỞ ĐẦU
Tính cấp thiết của đề tài.
Y8X/8D"&!4*&#;?!@
@$4)?'74!; *##56/$
'7?4)6$9&DcE@'!
'7*"Td 6@'X6#15e
%!#? S2D
+A !#87*5&8Df#6!8$
K/$7*1gX"$>8>bD
 S2/U/& ! h:'7#
D"&E$>>*&@#15
'78:e9;Q5&6 )X6@
*&#;#<2&1T17
E*&#;4)89#:#5
)Y8D"&!4*D&'(6 )
X$&'T'6#:;2'(4)/
@;!6123*?X&
123XV%'(@#i*&
#;4)G*D"&1A#:/@'
/Vi`D"&') )/*
"@*&#;4)E$'<)
6""/V' )&#;1X5D"&
%'(@#:$/Q5:“ Hoàn thiện
công tác đào tạo và phát triển nguồn nhân lực tại Công ty TNHH Tiếp vận
VINAFCOj
Mục đích nghiên cứu của đề tài.
Oa"!$T <U%*&#;4

)
Ok5#l/A)#*;m$'#
&&!'a"*&#;4
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)*&%-.m$*$8V$
#?8/&@"
Đối tượng nghiên cứuZ
E%&#*&#;4
)
Phạm vi nghiên cứuZ
+,,-.m9n[[o9n[__
Phương pháp nghiên cứu đề tài
OL'T&&%&Z /"/91$

OL'T&&S=UZ&`X(&/  /
Ý nghĩa của việc nghiên cứu đề tài.
OMA&"!$82:#5)
#D"&
O#D4&'T&&:/%DcU%
*8U)f S2D
2K#D"&
Kết cấu của luận văn.
7<@%/24p'TZ
Chương 1Z+T <U%*&#;4)#D
"&
Chương 2ZL`)#**&#; )<
,,&%-.
Chương 3ZY8 !US2a2'(*

&#; )*,,&%-.
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CHƯƠNG 1: CƠ SỞ LÝ LUẬN VỀ ĐÀO TẠO VÀ PHÁT
TRIỂN NGUỒN NHÂN LỰC TRONG DOANH NGHIỆP
1.1 Đào tạo và phát triển nhân lực:
1.1.1 Khái niệm :
OE*/&#;4)Qh#8'(;8*
*8$X'(;#87S5aQ
)X#?8/e98'78!6"
:+*q&#;'(&p*8Z*/Dc
&#;
OE*Z#?:%&'78$;)"'(
9/"c$"T#:
rE*ZX(&*8@&0&'7
8$e9)25;8c
;#D"&S>8
rE*DcZ)"'T#?*&g(&;&
Dc18:e%&2;":6/
 S2DQ@8h)K8
c;
rE*;*Z)"8'T#?*&g(&
!'(;; U =Dc#15QD
"6#T <>'(*T1$
rE*Z)"'T#?*#?8
!'(<1%K2&8>'(*
OMDcZ#?:%&s15'7'T;'7$
; "6#87`(&
OL#;Zt*8:%&''(S&*"#'6H

'78a<#:"D)#5'6'T
XK&#;9"&'78
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Khóa luận tốt nghiệp
1.1.2. Đào tạo và phát triển nhân sự
E*&#; )8DT1#2
#?8"& )#$i148D
Dc )D"&L*&#; )?#7
*:e%&#;'V1>/"e%X6
m/!1H5&67*?'7@&'(#15
e925"&/$m8@m8
"c
1.1.2.1. Đào tạo nhân sự
##?*u'7 b'(1gH&c#:
2/'(#*9")#h)
'(%&%<#8@;1;
$;!"'(i$;'T@61
X#'7S'<6"?F#?*
'(&Dc'7)"8"6K'7
)"8"$''*@#i$#?
#?8$"14D'B"&c'7
8;:$;'("&*&T/69 2T
t88!U#? S2/?%8$
#?88!U S2S>8$/$
5'(")"c#? S2D-?%
* )$#i#2#:!6 )&#;8D
"&E*'D//#?8/%'7
E* )'(n*Z
* E*#?8e%:

t#?D%e%'78
E'(&Dce%'78#)&
Các phương pháp đào tạo nâng cao trình độ chuyên môn kỹ thuậtZ
-Phương pháp đào tạo tại nơi làm việcZ'(&"
68'7$"T;:W/QL'T&&&
Dc#2T/*'( !'(/&`2&/`)f/
SVTH: Chu Tuấn Sang
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Khóa luận tốt nghiệp
'$* )11U%?%&
'(` *#"
OPhương pháp đào tạo theo chỉ dẫnZ'7$#"*"
"/"c/1'6&/;Q!/
)""/ $;#":/
!H'6DP/*:AL'T&&$'T
&'T&&#'6/$iW )8 *'7:/2* )
D*/9)9u'7
-Đào tạo theo phương pháp giảng bàiZ$;X6&
:/'6DP*KU(&6)/K18
&
*E*9)#5
,?*'(&#;&Dc2&#5m#5
2&#52&T <E*9)#5;
9#51a#*X;
9))#5E*9)#5#2
@!68D"&/?#58#i#2#:
!6 )21*#*8 S2DD
"&
Các phương pháp đào tạo nâng cao năng lực quản trịZ
-Phương pháp luân phiênZ'7SX"/c

'7*!'(*&%6"/
'78;'("D"&8X;
2
-Phương pháp kèm cặpZ'7'(* b"#)&6'7
: b#'T'7$#"'6DP/vK&
:2#&*#"'7'(*
L'T&&'(&Dc;*#52&
OPhương pháp đào tạo giám đốc trẻZ&Dc#52&#
1a1X":5#`'T'T $:;
:2)/)""*D'6 ) X
SVTH: Chu Tuấn Sang
]
Khóa luận tốt nghiệp
!
OMột số phương pháp khácZ$&'T&&*1D
"&'Z&'T&&?!/&'T&&#iT#5/
&'T&&8/&'T&&%&w
1.1.2.2. Phát triển nhân sự
Yu8D"&&$ )K )18
#D"&;u8$T8= ?/1889)
?;$T89L#; )"'7S
uD"&S2&m@cDD"&/A&
D"&$4)#&#;  )iA&
'78?#'('6?/*:#'7%(;
:"!T
8D&#; )Z
O91X" )c#5
OM8/#5:#71WD"&
O;Dc8V86
4)'78!#:2#D"&Y!

&#;D"&?#5&AU&#;
4)'7#D"&
1.1.3. Mục tiêu của đào tạo và phát triển nguồn nhân lực.
1.1.3.1 Lý do:
+D"&*&#;4)?pUD Z
OE;&@"X/s151gH&
u15/151W#!x )1gH&Df#'7Sa*
8*8'(#
OE;&@:%&/&#;'78+'7
$9)@&#;/:'7#X$9&
#;; )4*X$1$#
OE;Q*"DT/(`X$
;(&6T/*&#;8@' (;
&'T";*'( )&#;D"&
SVTH: Chu Tuấn Sang
y
Khóa luận tốt nghiệp
1.1.3.2. Mục tiêu đào tạo – phát triển nguồn nhân lực:
N=Dc!4)$`"X
c*q&#;4)*'7
8;#lT"/HT"&/)"9
"c?8)!TV'9`:
6"#'T
E*&#;4)#8X2&*&
+X$?*8*&#;'?
/'T#?*/&#;$5'6c

OE5'6'7'(*Za2&CDP
6
OL#;e9Z$#2"@ =Dce96/

D$'78@*'(e96"X
"&*&T
Ot):?*2#*8S#
8 !8#
O#15e%Z# )u7#
"&-?g6 )18:e%/'78$
e%@'(**Qm73
1.1.3.3. Tác dụng của đào tạo – phát triển nguồn nhân lực.
,*8*q&#;4)$#i/Dc#26
!6S>8$V'!6D"&/X
'78$#
rE!6D"&Z
E*'(SQ'8!T1a&c
'(XM7/2'(>#<8#(
*##:D"&$A&D"&
'(2X/s158V18U/%
A&D"&&#;/`5&76 )XS>8F
#?*q&#;4) b*(` Z
SVTH: Chu Tuấn Sang
z
Khóa luận tốt nghiệp
- 9 28/")""
- 2'()""
- M16'( ) ?'78'(*:$;)
 '(
- *8(&#8
- M16'(*8?*S#D*
'7TD*#15/$*
""
- `98/X5X1"

*8D"&/'7#:D$
4)*D)#
rE!6'78
MA&'78%&%e9/6/&Dc
X"/e%7$*&#;'7
8#'( )##?&#;XS>8E
*i$&&@>@&#;'78
rE!6S>8
MDc/*&#;9)'78$'<
g6 )&#;S>8!N)&#;4
)#D"&V`!`)As&
#;
1.2 Xây dựng quy trình đào tạo và phát triển
E;#?*&#;4)'()"*
"?"S5@*8`S!
5/#)&")"1'6&Q#?
*&#;
1.2.1 Phân tích nhu cầu đào tạo.
L`@*S51'7@&*/<#?
8/{J)1&`"
9"c"@s"iWE
9)"" b18u'(9)e9'78
SVTH: Chu Tuấn Sang
\
Khóa luận tốt nghiệp
L`@*m!'( Z
O@'78ZS2&miW>@
;4*&#;/!$'(55#S>884
O@D"&
rGgH&c''7'/

rE&9X:"/Xc/
X` /cT1
r,"9'784h6``'7
8Q'699 2
1.2.2. Xác định nhu cầu đào tạo công nhân.
@* )!"/8/
e9"D"&'78 6"*
k5@*#?%&&`a
#lT@*m'78X
Yc`"S5@*Z
OaS5#l@*#:*
?/1*$@S5c'6*@*
8"
OF$$;SQS0""&Dc*Q@$
(&U@!618' )1"e9
'78"$e9@;&@""*
#'T'-$$&g(&6??*8/5
'6&#;D"&/$"/"
"!'(*{-?%"@
*8#?@'(S5#l#l
1.2.3. Xác định nhu cầu phát triển năng lực cho quản trị gia.
-"S5@*&#;#5$8 !K;K
gD`2"#5@*#5&c8#)
&'(/` #54)#D"&/K
1"` ;Dc*``+` 
1*/9818 b$@&#;#52&/$D
SVTH: Chu Tuấn Sang
o
Khóa luận tốt nghiệp
"& bS518/$9/*;*/

;#)"""*D)99/8
"'(1*cT
1.2.3.1 Xác định mục tiêu đào tạo – phát triển.
Yc*c;|$5'(5`}8
'T#?*@*'()"SE8&*&SD)
c*&c8!ZK;'T#?*/K
;'78@*/K;D"&w#:
&Hc&#;D"&
I>$@*&#;V$c*&
#;@$c%/@C#lc*&#;
?T <;SD)C*Yc
c;//DfD2'(*
1.2.3.2 Xác định đối tượng đào tạo.
O+9@8T*'78+@&!
>'786(`$;Q*'(X
mT5&SQS0`'7!'(*
#K
O+9Dc*!6'78$'<
"J)59 2'789 6#'6'('
*
O+99&'7'('*61@
"mT5
1.2.3.3 Xây dựng chương trình và lựa chọn phương pháp đào tạo.
-"SD)'T#?C8#1'6@*
*&#;4)'*1'6#:2DSD)
'T#?*&#;(&U/&g(&6@c
*/&`e/`S*>
'(][~+'T#?*8*D*X2
:@&D*D*#1
NS5c8c;/2&#5@&):

SVTH: Chu Tuấn Sang
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Khóa luận tốt nghiệp
&'T&&*`(&6'T#?*/&g(&6K;/
`2D"&?/&g(&6"T <%2/#15
D*/"&`D"&D'T#?*
&#;
3Qm"c;D"&):?
&'T&&`(&;*q&#;4)Df# 
•J"&$;):m&'T&&>#?1<#
1.2.4. Dự tính về chi phí đào tạo.
M*&#?*&#;&#7W{
+&`*2m{&`'T#?*
&#;{
#'6D"&@S5#l4 D*2
me+D'7:)A+X/D"&'7$
e@'&#;4&`Dg*&#;'(2#<
FD"&6/"9!?e$€#:6/D
$&`*&#;V9Q'(*-"D)`
&`*&#;@&s%/8 !(&U/$ 
&cE1'6#2#:/8'T#?*
&#;&?!<*D"&`Y8D)*&$
`&`/h&g(&6?? S2D)
D"&/&g(&&`1W#6"D)I&`
D*$"%61'6'@*/!'(
*/):&'T&&*$;$8&@$$5
2'("*8*&#;N!'(*?
&`/ !'(`?&`2&L'T&&*$*!0$
*@&!03Q@)D"&(&
*?*; =Dc4!*&#;

"2
1.2.5 Lựa chọn và đào tạo giáo viên.
Jg2"#>)"!'D*
#?8$@D*w b'<#)&
SVTH: Chu Tuấn Sang
__
Khóa luận tốt nghiệp
*D'7:#2Df15'<1<I):@
AUSQ =Dc&'T&&&g(&18
#+?@S5SQ:>$9 '&*;#*
8D@*'{'$?$;=:8 !6&
2"&'T&&D*+$'7D*
&<?@&HSQ):$<{<
#'7{:$#?8D*{E*&#T <%&
2A&:;#lc*/'T#?*/!'(*I
D*>H'(8 !2T1'%'T#?
* b'()"8"T
1.2.6. Đánh giá chương trình đào tạo – phát triển nguồn nhân lực.
NA*q&#;?""'T
#?*q&#; #:+2&#5@2#a
*q&#;8#?c17J%#5
&'7S;#SQ'T#?*$&
@c#G*$@&"
'T#?#T <$X/ =Dc(&U"
*q&#;/?#Ki4*;m$$1"&&
H&c'#?*q&#;4)$"
/2'(T
1.2.6.1 . Xây dựng chỉ tiêu đánh giá hiệu quả công tác đào tạo và phát
triển nguồn nhân lực trong doanh nghiệp.
-""*$#i #:2

D"&/X#2t;8
`S/"*D)#"!/s
>'(SD)%& (&UDf)"!6
D"&","*CD)
3!$'7'(8:H'(
#:2P"Dc/e9$)
/)""# /"?'
SVTH: Chu Tuấn Sang
_n
Khóa luận tốt nghiệp
F$/D"&#A#'(";X
$* $6"T
1.2.6.2 Phân tích thực nghiệm:
+:$"/*)""u
$#'6&Dc'T#?*+:8$'(
'T#?*/i$P)""1?'7N
7*/*)" !'(2'("
$>'(*''(*#4&`/  0
)""$6&`* b&0&S5
8'T#?*&'T&&iW'7)"
'T#?2#27/ $;&DcD
"&$'T#?*6
1.2.6.3 Đánh giá những thay đổi của học viên.
EX:Q/&9/
&/c
OE&Z#'6&:!6
'T#?*,:$`'T#?*{8D'T
#?$&g(&6"):{+$S6
&`1*/7D"&:{
E;1'(/A$;&W2#)&K

1W;2'(&:
OI9&ZD):'(;#;
S5c:>HH/e9/2Q@
:'+$;X u*K91;
D#'72&: *
O,XZ$X?D
D):;$%'T#?*
OYcZ2#:2/:$*'(c
*JP:$'`:H2
U/e9Q@/$X#)""
'!g:P*c*/9 2/
SVTH: Chu Tuấn Sang
_p
Khóa luận tốt nghiệp
2'(*T"9?*P*'("
1.2.6.4 Đánh giá theo trình độ.
#&'T&&?"*&#;&c8
m!'(D"&E!6'78#)&
*8 S2D?;"*/'7D)
#?8/e9/"&c9 28:
$1;"<K2/K'(#?8*"#'6 
#?*
3Q"c;mD"&):C&g
(&&'(*E!68#)
&C9 28'7'(CX(&&"
*8*
9 28 *9?W
"*!/?&SQS0*'T#?*
+i!618UD"&?""*?
$$;'('(C$;'#8 !C' Z

rI/"&cZ'7U>;  H
U%/)fh)?'
r#?8&Z&'714 );1
US>8'78<D"&?•!UU$
#i#:#D
r9)>*XUZ1X18&g(&6T
U/1 =Dc/&"'7$9)/$#?8/1Q
'<A'78A&:""/9 2G
"$"/*10$9)#5&g(&
6cDD"&G&`?!
D/)& #D"&'#1"&&H&c
"
1.2.6.5 Kết quả đánh giá của việc đào tạo
N'#!g/S5
"!g/S5"*'(!'(*?
SVTH: Chu Tuấn Sang
_^
Khóa luận tốt nghiệp
;#l*'($/i4**?@H
&ct'#4 T/16!
'(*
$*/""*q&#;4)/
" =Dc&'T&&#D"&$;1a
&'T&&"Qc*/#H"/&W2/
K8/&'7'(*
1.3 Sự cần thiết phải hoàn thiện công tác đào tạo và phát triển nguồn
nhân lực.
1.3.1. Chất lượng nguồn nhân lực chưa cao.
'6"4*85UZ8"&mm
*mm8'(*K'(**/

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"6-A$;;'(ZA>;X
'(T_]9'D'*%&
#Pi)'(8Va# !$,"8)'(
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"#D"&/:15*%&':
*'(**+i8V8%D96;
5#'7'6A#:*
DP )c%&f#8V8+c;Z
-T2/"*8e%'6i#212(&
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*$J%?1?$•418T2
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#:/^[~&XT <_]~:1%;:G*$e
%""*%&€>1X#2
"&'78@'XL@6'78
S2&m&%*&#?8;12&0-?
SVTH: Chu Tuấn Sang
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Khóa luận tốt nghiệp
/"*'78#2@$&&@*
2&"&S>8
1.3.2. Công tác đào tạo trong các doanh nghiệp chưa được quan tâm đúng
mức.
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@'?'*@,"#X !8$6
@n]~'*# !'(*V6$n[~
'(*"62'(*$#20

+`??*q&#;#'7D*'<#2
62'(8:"*D"&/iWD
"&&$` ***8;:&@
"G*$D"&A#*8%&
&#;iW$8V8!?*&#;*@
&1T17
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&#;4)#D"&P''(#:'
Dc$/'<D"&$)"?V'
418i12%&t>*D"&'
#5)$*O&#;$#c;@
D"&<'6"P'$1/18>*
*&#;S"D"&
A#:#5)$*q
&#;$#m/1'6A;D"&A
#'T#'7
SVTH: Chu Tuấn Sang
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