Thực trạng công tác đánh giá thực hiện công việc tại Ngân hàng TMCP Kỹ thương Việt Nam

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MỞ ĐẦU
1. Tính cấp thiết của đề tài

 !"#$!%&'()
*+%,-'./#01)'23&
 45/$'()/'2)+
46/%!*+%7-8+ 6/93#
:26/;,67<'/
*)5'=6<%+$6/;,5
>+5%%&/$*)'?8+@'/
+$*+% -A*BC3'D#E
 6/;,53$%+$'6/;,
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;J-+ +6/;K<
 );H+!DLM4N/$*)
'#EC2O6/,B+4&;H+!
+!=/+7<!*+8+<-
EJ&0%&P+!H6/)#;3&$"J6/)O$"J
J?--$"J!DQ*CD'R%7-#
;7-B/')<)%
%357+S%T/)!D%
7-#)%%D')3%JK
<<)%%8+U'+7+%2
A9DN/$*)-'V)3U'+#
)%%>3+?7+S%+7$"B/
):J/)&&!W'V'+X#;$2%+$
*+%E%6+3+$6/;P0Y;H+!32
?3"#0<"?Z"'2
5-D%/+%7-8+7-B/')=
3/+%7-8+*+%#

2. Đối tượng nghiên cứu
JD2K')%%
Nguyễn Thị Hồng Minh Quản trị nhân lực 48
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Website: Email : Tel : 0918.775.368
3. Mục đích nghiên cứu
62K)8+)%%
*+%C=3$D"?[#;2,O3
3!"B1D%2#
4. Phạm vi nghiên cứu
Y2K\6/;P0Y@F;,E%6++[
O&&?+*BX$2#
5. Phương pháp nghiên cứu
Y,-Z&/&D!"7-[
'%=<&&]HH=J'%8+*+%
6. Kết cấu báo cáo chuyên đề thực tập tốt nghiệp
^[_5\
0,L\`R'V)%%
0,a\;))%%6/
;P0Y@F,E%6+
0,_\PJ-!"B%
)%%6/;P0Y@F,E%6+
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CÔNG VIỆC
I. CÁC KHÁI NIỆM LIÊN QUAN
1. Khái niệm về Quản trị nhân lực

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U#cK')3$1)8+,
U"'T3&U8!%++7<'+
#
6[/')D'[')8+U#6[')3D
NHNdO+!+#;"3',+[')#6[/')
+$-/U&3>')!+,- +[')
U[')!#:23&[/')?D'
[')8+=/U#E'[')8+7
<&[/')'[')U3!-4+8+
-V5N9D%+'J'D'D
BUB#
e-B/')'-8+KN/$*)&&
Q*C&&-< ')'D'+1D$25
8+K-fJ'D'D#e-B/')3+?
/%'VK&TK[
+#
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;)7-B[/')'7-'RU
K&')JNQ8+KU'+#63!&e-B
[/')B%%+UKTS)
%%&1'+'+8+S-7$"
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2. Tầm quan trọng của hoạt động quản trị nhân lực
L
;#6$gE/Y^c6$g6Se/h6i:j@"7J*/akkl
Nguyễn Thị Hồng Minh Quản trị nhân lực 48
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hEK\6[/')'J[')8+K2

[')\J&%$2#j, +&[/')?3+
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8+3#
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!W'V'+&+'+X#[U
&J/')XTU'+%)
%%&H'%7-%,#
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D'R%oN"U'+1D%#E%
U'+D-9T+V)DB&!3 
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UJU*/X
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*+%3-O"UJN9#
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3. Các hoạt động chủ yếu của hoạt động Quản trị nhân lực
03/+8$"8+7-B/')H+3
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3.1. Nhóm chức năng thu hút nguồn nhân lực
:+[--K38/2J'D
'D#PJV$<K-"\!"3+[/')q/
"!"%q2"[/')q$&$SJ/
')#0C\
h @"3+[/')\`7<58+K[
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h Y/&"!"%\'7<NB&NHNd&!- %
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3.2. Nhóm chức năng đào tạo và phát triển nguồn nhân lực
63K4$TS"/+4')
8+/2&-/2
K3!F4&<'5"%D+
!%/2DJ+4')/#[U
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3.3. Nhóm chức năng duy trì nguồn nhân lực
63$TS"%*$<Q*C3%7-[/')
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II. KHÁI NIỆM VỀ ĐÁNH GIÁ THỰC HIỆN CÔNG VIỆC
1. Khái niệm
)%%D')3%J
K<<)%%8+U'+7+%
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2. Mục đích
h )%%',O++7$"B/)
!+S#3'7$"B'27+"%J/')&
&1'+&4"&!W'V'+X
[U)%%DN<%"!"
/%3+?7+S#0<V$&)%
%T%7-B/')!&=3T
'27+6/')O*+%D%3%7-,#
h
6%TU7-'R++7$"B/)&!"7-8+
)%%?TV7-'R[/')'9
+3Do'D8+K46[
/')#3'\;$&$S&B&4"&

!#6U3&!DKTo%
7-8+3#;2,O3++,nD'R
h
6+&KD'RTo8+%Q*C%J
-[!"7-U'+3-O'"
%N/$*)K&'+8+U'+
5!!/'RhN9V'+#
3. Tầm quan trọng
h )%%dU7-'R+!+')1
D8+C2"'D!*+
h )%%--%+D)%O
 /21DD$*C&D&D')
DC2"'D!*+8+K
h
j, +&Tn8+K>b
/#$T-%U!"7-!*+#;2)"&2
K8+PF9n+6 *+%3%JJ,<'D
a
;#6$gE/Y^c6$g6Se/h6i:j@"7J*/akkl
Nguyễn Thị Hồng Minh Quản trị nhân lực 48
l
Website: Email : Tel : 0918.775.368
VD,&)'$%V'D,&8+B
UK!J,&4'++,&'D4OJ
,#E7+S' K$3DJ, 
K!3#
Sơ đồ 1.1: Quá trình quản lý hoạt động trong tổ chức
cK%8+K
Sứ mệnh của tổ chức là gì?
Tại sao nó tồn tại?

PC28+K
Những gì cần đạt được để
hoàn thành sứ mệnh của tổ chức?
PC28+,BK4
Những kết quả cụ thể mà mỗi nhóm chức năng
(VD: Nhân sự và Marketing cần đạt được
để giúp tổ chức hoàn thành được các mục tiêu)
PC28+,Bs3
Những kết quả cụ thể mà các đơn vị nhóm
(VD: Phúc lợi, thù lao lao động, đào tạo và phát triển)
cần đạt được để giúp hoạt động QTNL đạt được mục tiêu.
PC28+/
Kết quả cụ thể mà mỗi cá nhân cần đạt được
để giúp đơn vị - nhóm đạt được mục tiêu
Nguyễn Thị Hồng Minh Quản trị nhân lực 48
t

;j0E

;j0E

;j0E

;j0E
iC
25
Y;
0j
C2
0j

-
%
0j
-
%
iC
25
Y;
iC
25
Y;
iC
25
Y;
0j
C
2
0j
C2
0j
-
%
0j
C2
0j
-
%
Website: Email : Tel : 0918.775.368
(Nguồn: Raymond J Stone, “Human Resources Management”, fifth edition, John
Wiley&Sons Australia, Ltd, 2004, trang278)

Nguyễn Thị Hồng Minh Quản trị nhân lực 48
u
Website: Email : Tel : 0918.775.368
III. HỆ THỐNG ĐÁNH GIÁ THỰC HIỆN CÔNG VIỆC VÀ CÁC YÊU CẦU
ĐỐI VỚI MỘT HỆ THỐNG ĐÁNH GIÁ
1. Các yếu tố của hệ thống đánh giá
Sơ đồ 1.2: Mối quan hệ giữa ba yếu tố của hệ thống đánh giá và các mục tiêu
của Đánh giá thực hiện công việc
(Nguồn: Wiliam B.Werther, Jr., Keith Davis, “Human Resources and Persionel
Management”, fifth edition, Irwin Mac Graw-Hill, 1996, Trang 344)
1.1. Bản tiêu chuẩn thực hiện công việc
:-2A)%%'-%Jn2s2
-$25J'D'D8+)%CD
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%#:+[+J'PJB'DPJB#
h ;2Af+--D'RK%of
8+=%C#;2A$!D7+f7#
;U2AOK<2"-+K#
0N/$*)-2A)%%[+\
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"U'+V<
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/2*7$1-'VN/$*)-2A)%%#
52&U7-'RV"KS/
2"C28+V'$R!"-'V8+/2#6/2
2,OC28+V*)-C2%8+/<
'2U7-'RV#6U7-'RV2KN8+
/2f'U/2-'V"JC2
/25D,'+#:-C2$3)-'V!R!"
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1.2. Đo lường Thực hiện công việc
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%8+U'+O!+7-'RDB=
#0K$'\;Jx@x;<xy"x@d#Y,$5
-o-!+%C8+%5D
)8+U'+#
P5'R'!"!"8C=,-
N=,O'--%NB2K1D#
Nguyễn Thị Hồng Minh Quản trị nhân lực 48
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Website: Email : Tel : 0918.775.368
1.3. Thông tin phản hồi đối với người lao động và bộ phận quản ly
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nguồn nhân
lực
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NHNdU'+3'?f-J
"J#[UQVV[,/)#
YZ3R(+7+S%-[
U'+!)%7$"BJS1'+&B%%
'&!W'V&+$5#
2. Các yêu cầu đối với một hệ thống đánh giá thực hiện công việc
2.1. Tính phù hợp
y25$--%J)%%-C
CDC28+K#j%J--D%CU'+
+'9)%!z)%%#[U3
)'27+V" +!+D!+%9
+U'+3)+!"8++2#
2.2. Tính nhạy cảm
?Z%J-3 C'UT/%

D UJ% U!J
%#c)/%T!"7- ++3$'!+#
2.3. Tính tin cậy
03+J#!K&3++\
h 0L\{1+U'V*C!"7-)%
%8+U'+C"+!"7-
h 0a\PU"!"7-8+U'+
+U!+'"+!"7-3#c)
2'%!-d-KV$#
2.4. Tính được chấp nhận
j%J$5-3)2*$%8+'9+8+
*+%#[U')88+U'+#
2.5. Tính thực tiễn
Nguyễn Thị Hồng Minh Quản trị nhân lực 48
La
Website: Email : Tel : 0918.775.368
3)%D2)"<%J-3BQ
*C\-,-&*gQ*C&*gD!"7-*g-U'+
#
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Các lỗi cần tránh
h`b)\`b$N-$+!UZ+72!of7*g
*9
h`b2B\6Uo'b$!S+U'+
3, U'+!#
h`bN<\6 U,5)"&!
J''?U!2U3N-SUO
K<
h`bB!"*V743+\|!"8+U3B+'%*
-O8+V743+-/#

h`b!"\6U3!+5'+$3
U'+3*."%!!7+#
h`b*-O)!%5\|!"8+U>3B
JO N-$+8+U'+
4. Các nguồn thông tin phục vụ cho đánh giá thực hiện công việc
h;=+7-'R)"J'%J!2@"7-8+U'+
& 7+&d8+U7-'R)"8+ [
%8+U'+5#
h;= U'+)%%3
h0=[,/)&!"7- !z)%#
3' CC%J"&&<V)"
N)%%8+U'+#
IV. CÁC PHƯƠNG PHÁP ĐÁNH GIÁ THỰC HIỆN CÔNG VIỆC
1. Phương pháp thang đo đánh giá đồ họa
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Nguyễn Thị Hồng Minh Quản trị nhân lực 48
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Website: Email : Tel : 0918.775.368
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V. TỔ CHỨC CÔNG TÁC ĐÁNH GIÁ THỰC HIỆN CÔNG VIỆC
1. Lựa chọn và thiết kế phương pháp đánh giá
Y,-CCDC27-'R8+*+%
C28+K#E<V$8C-NB1D
C5#
2. Lựa chọn người đánh giá
;UU7-'R)"'U3%7-
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 8+U'+VS7-'R#;$2&J
&/2/!>UD')+S'U
,!"D!+#E*CU*7$G*
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+q;)q@+!-f%'!+
!HO&!W'VX
3. Xác định chu kỳ đánh giá
`27+)""B2A#Y-*)+2,O!+
S'%8+K#0C K3%
B&+$<!z')+S*,&!%-"
<")%%#0!zD')+S'MfL4#
`R$")g7-'R$!27$B!z*,L4
>!27o#
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,MI\0/%+D)%J&5)
nQ+1D)"#jf'*+%8)%H

 +3U+oGHD%I#6+&
!zBTo!UC8+-N"7''2
C+$#
4. Đào tạo người đánh giá
/$'!/7+S--%7-8+#U
TSv $"J8+%JvJD
'+&VD!"7-#j, +'v
-[#
03Q*C+<KU\04-
*.fK'#:4-*.<&
$2%7-!+*U!!vD"
!+8C#0?K'VT 
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<-#[U37+'V"'
Q#;$2&"8+$'/$U+#
5. Phỏng vấn đánh giá
YZ')" +U7-'R)"
/2NHNd<<)%%8+/2q
<<)%%97+J7+%
7$"B/)q4,'+8+S%
%))%%8+S#
YZ'!/J17+SJ%7-
8+#U7-'R)"5AB!F
Z#6UB%Z-NB*)
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"Z#03S3$"C&3U
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#6+&3Q*C"VH!-7$"#`T$
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VI. VAI TRÒ CỦA PHÒNG QUẢN TRỊ NHÂN LỰC TRONG CÔNG TÁC
ĐÁNH GIÁ THỰC HIỆN CÔNG VIỆC
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)%%!"<3#;"U
G6U7-'RVx6U7-'R)"I#;D!"7-
CC%+7$"B/)'[,/)#;<
$2/8+'bN-$+7<<%!o
C !z"H#
Nguyễn Thị Hồng Minh Quản trị nhân lực 48
a_
Website: Email : Tel : 0918.775.368
CHƯƠNG 2
THỰC TRẠNG ĐÁNH GIÁ THỰC HIỆN CÔNG VIỆC TẠI
NGÂN HÀNG TMCP KỸ THƯƠNG VIỆT NAM
I.GIỚI THIỆU VỂ NGÂN HÀNG TMCP KỸ THƯƠNG VIỆT NAM
1. Qúa trình hình thành và phát triển
1.1. Một vài nét về Ngân hàng TMCP Kỹ thương Việt Nam
; 45/$&6/;,05@F,E%

6+!='' /53
'D*BCJ&+*&D)$28+!>
5#
6/;P0Y@F,E%6+G+/$So';H+!I
D'VH7$"BJkkpks6jh^Y$MstsLuu_*6/6
E%6+3Uak4!=$#;UD+
'2uu4H7$BJ__kseh6jr*6/6E%6+
+$tLk4Luul#
c+/$'J%;H+!\
Tên đầy đủ bằng Tiếng Việt: 6^‡6 jˆ6^ ;j‚‰6^ PŠ]0‹YjŒ6 @•
;j‚‰6^E]Ž;6•P
Tên đầy đủ bằng Tiếng Anh :EH+;H'+'+0H+'•!
:+!
Tên viết tắt Tiếng Việt:6/@F,E%6+
Tên viết tắt Tiếng Anh:;H+!
Chủ tịch Hội đồng Quản trị:  j[j1•
Tổng giám đốc:6$gKE
Hội sở chính:lkhla:;%&Uj:&7Vj@"&j6
%\GtphpI_u#ppM#_Mt
‘+N\GtphpI_u#ppM#_Ma
;HN\pLL_pujc0;0:
’+'\“H+!##
”HH\•••#H+!##
SWIFT:E;0:E6Ei
Nguyễn Thị Hồng Minh Quản trị nhân lực 48
ap
Website: Email : Tel : 0918.775.368
Vốn điều lệ: "usakku\ r#pkk#pLM#lLk#kkk[G64<J4W
J4U%-$4U<[I
Ý nghĩa của biểu tượng

j+<Z'[+" o&B&%+!"
) 3'D!&&J/2
/#
j+<Z3+"'RY,/o&D
)+$o&&'&6/'J
eR!-/6/#
j+<'[++<ZO +3'2
)'2C8+6/& J+$
 BV5N9&!"D?++'D\`D
/&`DV`D[#
PZ8++<'3'2)%&VC$&oO
 +D/#;&3'7+S
2CC43+!*+6/JN/$*)#
|O!"D +HZ%$"& <!Jo
!ZH! %'<-8+;H+!&!–B 
BB)B" 5-3
+"!2!b*)B#
1.2. Lĩnh vực kinh doanh
1.2.1. Huy động tiền gửi dân cư và các tổ chức kinh tế
:+[-A$J\;Q+&;Q!!<
&;Q3!<JB&;QH!<)Q
1.2.2. Cung ứng tín dụng cho nền kinh tế bao gồm các sản phẩm tín dụng
;*Co&*&;*C[D&—W5&;
*C"!&5J&;*CbDNV!A&;*C2*1
Nguyễn Thị Hồng Minh Quản trị nhân lực 48
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