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














 








Chuyên ngành: 
Mã ngành: 60340102




3 


























Chuyên ngành: 
Mã ngành: 60340102








: PGS.








3 







PGS.







(Ghi rõ họ, tên, học hàm, học vị và chữ ký)





              
ngày 24 tháng 04 


(Ghi rõ họ, tên, học hàm, học vị của Hội đồng chấm bảo vệ Luận văn Thạc sĩ)


TT


1


2
PGS.TS. 



3
TS. 



4

GS.TS. 

5
TS. 








              












PHÒNG QLKH  

  
TP. HCM, ngày tháng năm 2014




 
1/12/1988 Kiên Giang
 MSHV: 1241820135

I-   

II- 
1. 

2. Phân tích các nhân 
.
3. 
.
III-  18/06/2013
IV- 26/03/2014
V-  PGS.TS. 







 
 





i

L



công trình nào khác.
               



(Ký và ghi rõ họ tên)








ii





doanh, 

    


 - 


 
Khí, các  
 
, 












iii


   










 Công ty











, các , 




 

PVC-MS và

.



i  



 , 









 ,  ,  , khen










 
nghiên c 
275






 
 

 , , , 

,










.
hai 
 
là 

  . T
các  








 n
cao 

































-MS.
iv

ABSTRACT

This thesis - named       
Equipment Assembly and    - aims to study about influent
factors on loyalty of employees in company. The thesis systematically study the
theoretical basis on the loyalty of employees, the factors, and all the arising issues
relating to as well as assessing the loyalty of employees. The study contributes to
figuring out the relations and volume of influences between the factors to the
loyalty of employees.
Methods of study using quantitative study and qualitative study. Firstly,
qualitative analysis based on theoretical basis, discussing methods for a group of
students, refering to the advise of professors and study on models of professional
authors; to analyse the influent factors on the loyalty of employees, aiming to
promote a new researching model including six factors: wage, working environment
and condition, nature of work, education; awarding bonus payments and promotion,
giving order and supervising works. For auditing the theoretical study, using
method of quantitative study by SPSS software along with survey questions sheet
as per sample numbered 275. The results of analysing factors EFA present the fact
that model in official study according to the results of survey in its own comp
employees, with reducing to five factors compares to six factors of the first method,
comprising education; awarding bonus payments and promotion, giving order and
supervising works.
Furthermore, based on the results of regression analysing, there are two


bonus payments and promotion in career. By having an impact on these factors, for
the purpose to improve and satisfy in works for employees when working in
company, for advancing the loyalty of employees.
v

 

PVC-MS : 
EPC : 
d ( Engineering, Procurement and Construction
contract)
Sig. : 
TNBQ : 




vi



2.1. 










-MS - 

 
 (2011-2013) 37
2.2. Công ty PVC-MS ( 2011 2013) 40
2.3. -MS ( 2011-2013) 41
2.4. -MS ( 2011-2013) 42
2.5

 45
6. 









 46
2.7  46
2.8



 47
2.9




 47
2.10





 48
2.11. 









 48
2.12. Thông  50
2.13. 










 

 54
2.14.   55
2.15 56
2.16 57
2.17










PVC-MS 60
2.18 63
2.19 65
2.20. 

 65
2.21 66
2.22. Independence- 68
2.23. Independence-











-MS 68
vii

2.24. 








ty PVC-MS  70
2.25. ANOVA 









ty PVC-MS theo 

 70
2.26. 








ty PVC-MS theo  71
2.27. 








ty PVC-MS theo 








 72
2.28. 








ty PVC-MS theo  72
2.29. 








ty PVC-MS theo 





 73
viii




Hình 1.1. 





 9
Hình 1.2.      Victor Vroom 18
Hình 1.3. Mô hình 





















.HCM 22
Hình 1.4. Mô 












23
Hình 1.5. Mô hình 

















  














Tp.HCM 24
Hình 1.6 28
Hình 1.7 32
2.1. 



-MS 35
Hình 2.2








 


PVC-MS 



 61
ix





 i
  ii
TÓM T iii
ABSTRACT iv
 v
 vi
 viii



M U 1
1. 


thit c tài 1
2. M tài 2
2.1. 



 2
2.2.  2
3. ng và phm vi nghiên cu 2
4. u 2
5. Kt cu lu 3
 1          
 5
1.1. 







 5
1ng 5
1i s dng 5
1.1.3. S gn bó cng 6
1.1.4. 










8
1.1.4.1. 



(1943) 8
1.1.4.2.  10
1.1.4.3.  , 

 (1960) 
William Ouchi (1981) 11
1.1.4.4. 

 ms (1963) 17
x

1.1.4.5. 





( 1964) 17
1.1.4.6. 


land ( 1961) 19
1.1.4.7. 



Hackman và Oldham (1974) 19
1.1.4.8. 

 (1969) 20
1.1.4.9. 



 

HCM" 21
1.1.4.10. 

































" 22
1.1.4.11. 



















n Tp.HCM"23
1.1.5. 





















 24
1.1.5.1. 

 25
1.1.5.2. 









 25
1.1.5.3. B 26
1 26
1.1.5.5. 

  26
1.1.5.6. 





 27
1.2. 




 27
1.3. 



 30
1.3.1.  30
1.3.2.  30
1.3. 30
1.3.4.  30


1 33


 34
xi

2.1. Tng quan v Công ty C phn Kt Cu Kim Loi và Lp Máy Du Khí 34
2.1.1. 



-MS 34
2.1.2. PVC-MS 36
2.1.2.1.  36
2.1.2.2. 




 38
2.1.2.3.  39
2.1.2.4.  40
2.1.2.5.  41
2.1.2.6.  42
2.1.3. 







-MS 42
2.2.  43
2 43
2 44
2 44
2 45
2.3. 

 48
2.3.1.  48
2.3 49
2.3.3 50
2.4. 




 53
2.5 55
2.6










-MS 58
2.7










trong PVC-MS 62
2.8 64
2.9.  65

2.10 66
xii

2.11      










-MS 68
2.12-Way ANOVA) 69
Kt lu2. 74
 3 GII PHÁP NÂNG CAO S GN BÓ C I LAO
NG TRONG CÔNG TY C PHN KT CU KIM LOI VÀ LP MÁY
DU KHÍ 75
3.1. 





 
 75
3.2. 
 75

3.3. 

81


3 82




 83
1. 

 83
2.  









 83
2.1. 
















 83
2.2. 



 84
TÀI LIU THAM KHO
PH LC
1



 
1. 

 


            











-MS)


trong  









 2.000 


trong l- 
 
lý 


 ,
 

 có
2


 
. 
 


2. 
2.1. 
   ra
cáPVC- MS.



 
 PVC- MS.
Phân tích        
PVC- MS.
PVC- MS.
3. i tng và phm vi nghiên cu

PVC-MS.
 -MS.
 
PVC-MS        

01/12 - 15/12/2013.
4. Phng pháp nghiên cu
 qua 2 :   

 
3





 , 





















 

Th0 

 PVC-MS


 t 






 
  

 
trong PVC-MS     hu




 các nhân
  




 


  
EFA, phân tíc            
Independence-Sample T-

  




 



-MS.
5. 

 
1 







 





2 
















.
4

3 
.




5




DOA
1.1. 
















1.1.1. 






 





N


 



n


  


1.1.2. 








 là doanh 
; 









6






; 

T( (t
)
ng lao n
n
    theo   
n
 nn
 .

, 


doanh . Ttôi  n
g trong PVC- MS.
 








 

1.1.3. 







 



   

 
John Bowlby (1907  1990) 
            
, ông 


  (Bowlby, 1969, p
7



194). 


             

và n.






   








  


 
  n
        (Mowday and Steers,
1979, P.226).

              
 ,  
 c
    
 (Kalleberg at al, 1996, P.302).
 là  cá nhân và t
Zajac, 1990).
Theo Meyer và Allen (1990) thì s     

 

 
. 
. 




doanh


 



 










 p
  

, 
8






 

 
Ng   và

.
1.1.4. 



















1.1.4.1. 







(1943):
 ( 1908  1970) 











 ( Hierarchy of Needs)  ( 1943) 
 











  nhau.




 , Ô

















,  












.
 Abraham Maslow phân 


5 

:


 ( physiological needs)



( safety and security needs)
Nhu 



( love and belonging needs)


 ( self-esteem needs)








( self-actualization needs)


























, 









.




9













1.1: 








 
khi 
 
 
 
 
 
 
 

  






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