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Kỷ yếu khoa học về đào tạo du lịch

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Kỷ yếu hội thảo khoa học "Giải pháp nâng cao chất lợng đào tạo tại khoa Nghiệp vụ Du lịch"

NGUYỄN THỊ TRÚC QUỲNH
D;
E222+(9:'$%&'()*

$+,$-*.
LÊ XUÂN SƠN
XH
(]#=#^?1'Y9
"[\%&'()*$+,$
-*.
LÊ BÁ THÀNH
X
_`9a)LbZV"#4
:.
NGUYỄN ĐÌNH THẢO
/H
U"#<=cYV5'[\
LÊ THỊ THẢO
/
A#=KVVa)'##<=
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NGUYỄN THỊ THÁI
/Q
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NGUYỄN VĂN THẮNG
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NGUYỄN BÍCH THỤC
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TẠ THỊ THỦY
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ĐẬU THỊ THÙY
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TRẦN TIỀN
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NGUYỄN THỊ TÌNH
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,$-*
NGUYỄN VĂN TƯƠNG
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LÊ THỊ SÁU
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Kỷ yếu hội thảo khoa học "Giải pháp nâng cao chất lợng đào tạo tại khoa Nghiệp vụ Du lịch"

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Thứ ba, Giải pháp về lộ trình làm hồ sơ mở ngành: @!J2
#RKC N6R+9J64J
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- Phương pháp sinh thái học
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- Cách tiếp cận liên ngành:
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17
Kỷ yếu hội thảo khoa học "Giải pháp nâng cao chất lợng đào tạo tại khoa Nghiệp vụ Du lịch"

@3<=#KO:(,B#N882
5J6Lh.-9C \+(9:'
k4#)lC•$3,.@4
?6> N#4CaP#4RdCRC
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)5"ZI_LI# 2SP)5"`a%&lV3<
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#K<2C)S>8<?<*).
@3V4:(,B^8C
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i=#9RFC\b3VR4
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^<P=92.e#4#N28'%
ZK=CP2O8`9a)=.
ƒ322#'P2^PF #9.U"O
'*VI#4+.
&m#4^#="?C#=<?.-9C
:(,B \*HM#44C^#4
"53.-J#44#4
ZŽ"#4C4 N8#Ž#4*
V#4J4'ŽR2P#4
88[845'.
@3#P<CR21#1'25?4J.
-9C \*2^8R*)?JJ6C^
2^892#1RdCRCRCn>=9
6%4?K>J!5.$%O9
O9C92#1n>J=?894
2J=.:%J2J=n>#48
4#4%!!#V+9"
92#1n>.&"# 92#1RdC% \JHG2^8
# RI6;.,#PC?+1#=
CeUCƒz&FCB7 #4^R••
18
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CHUẩN ĐầU RA NGàNH HọC QUảN TRị KINH DOANH DU LịCH
VấN Đề CầN QUAN TÂM KHI XÂY DựNG Đề CƯƠNG CHI TIếT
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Kỷ yếu hội thảo khoa học "Giải pháp nâng cao chất lợng đào tạo tại khoa Nghiệp vụ Du lịch"

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