Nghiên cứu nhân tố tác động đến năng lực cạnh tranh về dịch vụ ngân hàng bán lẻ tại các ngân hàng thương mại trên địa bàn hà nội (TT)

013456789




6

447 

01235672829



6
23!

!!!!!!!!!!!!"!!!!!!!!!!#




#
#

"#$%&'($)*+,-.*,/012,0345,
6789:78;<=>?@8AB@C8DEF@<8
G78HI:79:8JK8L=>89CM@<8


N0O*,PQR*,S5
,

N0O*,PQR*,T5

N0O*,PQR*,U5

$%&'()*+,-./0,12.
#
#
#

'3*45'(678('*9'():();6($<'3($='('>'3(?@6(,
6A'*()BC'*(DE(F+6*(DG('39'(*&'3(H;'(?I()A4(6;6(,
'39'(*&'3()*JK'3(LA4()B5'($+C(H&'(*&('<4M

M

NOPQRRSTRN
^_`a

M

UVRNWXYTVZN[RN\S]RNTRS
Ubcdefgfc
h
h

i^jkl54
mn
opq

#

#

#

#

TrV\cfgb





VWXYZ
[\]^_`abcdefWXdgh892
i
ja6
23!_k`
]bc239
58l23 2mnopqr




st,u0v,uwx,0Qvy,zy{*,|*,u}Q5,,
~8
a^c€
~8
a^2!

1
34678

9
9


!"#$%#!&'(')"#$*+!,)-./01/2345/5678!*95/0:;</3=(#!>*
0?7/5=@;VW!)X0=@,IYO:#!#?#!I#!*#Z;V*]![#!W56=^[_NY!`OOX./57aH/.M/0W;3/3=(;!'d,Q,N+'!V*]!#?')X53e;l!"PRmn#oR")'d,IY#$-#'&2/.3p/;<=^'#'%,VqR"V*]!!'dY
)"!!r']*VW!!sRmit/uv5/56a;/VW!)Xl!"PRmnlxyz{O]R9',|#!,};/0W![!~!~[!9!&$T'
$*#9*P'!#?a;/;#&l*"'$][VW!)Xlxyz'r)]'#$Q,]#$#$*)'dO$:#!W56=^[
.gp/;;Y!;/0g/9!]!*95/0:l!"
3p/04;3/<74/5Z'('!,J%']#"'!w![9!#$]!'r]lx "J
"]J~#[!I#R"#97/.4./0e/53WR*9'1)"R*97/C/;U7/5Y#$,+!!!"#'O
;;0g;+'!V*]!lxyz[)('!'&;/F=@X#!808Y!##$'8+'!V*]!lxyz$*
P?'N;3/0MC/A3?'lx56a;/0W]P"x"l:'+!\#!8|7/Ea;/3=R@'#!&_!"
;3=/56=(+'][!'H/;#$#$*!'&;/F=@Y!##$'8Tg/L;3/0DE/FB/:##$#,J&O('PssO:#
0I5/;=(./0e;#'/;;OP~5/0,#Z_-~OP~5/.4./.U/3:7/.M/0=@#Z#!W56=^O('[#Z)'dYVX

\!d)"_VX!d#!?#9*$]!',_NY!`OVW!)XO(7C/23=U;Y!?'!'d,Q,NC/5;#!&[O,?#|#9')"Y!##$'8#!lx56a;/0W]P"x"l:'Y!N'!'%
oH/0$]!'&;/F=@9!#$]!Y!q!@2/08#!8;D;]*)W#!&T]O!#$%#!W56=^,I#Y!##Z#!-#';/0MC/0#"'ĂÂÊÔƠƯĐ
ăâêăĐôơĐưđÔÊÂÊÂÊÂÂÊàĐàảăâĐôãáăâĐạĐằẳàâĐạẵĐắêăĐâăĐăĐĐôảĐààĐắêăĐ
ặÂÊưầẩÂÊẫảÊưấĂÂÊẳáĐăĐậĐắè0=@!;/FB/3=(!'%o,
9

3ẻẽé
ẹẽ
ềé
ểl!'%o,#}Q,])!"PRmC/;;)-PRm[!#?54./0:;ểl!'%o,#!-#$9;3B;!T]#|#9'Z0MC/GDE/-O\!!!'%o,!#?54./0:;
1
3455678

78

778453678!7
8"#7$6
%7&'(
)*+,
-.+/$&'012+3456
&/7&'558
&*7&6779745

5678

78

778453678!7
8"#7$6
%7&'(
)*+,
-:%7#;<=6>43+?5@4AB558
&*7&677974556C(


778453D&BE4F55+3G8G8
78!7
8"#7$6+

%7&'()*+CHA+I77
797455678

78

77845
3,
JKLKMNOPMQRSMTUQSVTMWXPM
:%7#;<0Y5+?4+?5@45Z
&B+[5554\++?5@]&"^&_C(
78";
]`
abc8d3ef$g
&*7&6934556C(ABh'5AY)ij

=1k
a1c8h'5AYg
&*7&6934556C(ABh'5AY)ij
=1k
alc8063"m+g
&*7&6934556C(ABh'5AY)ij
=1k
anc8
8"#78I4g
&*&6934556C(ABh'5AY)ij
=1k
aoc8+B0345+5pg
&*7&6934556C(ABh'5AY
)ij =1k
aqc87
887
r
]Ig
&*7&6974678

78Bs'8Y)ij
=1k
atc87
87u
67g
&*7&697467C(Bs'8Y)ij=1k
avc87
8w778Ig
&*7&6974678


78Bs'8Y)ij
=1k
axc974678

78Bs'8Y)ijg
&*7&67974678

78
=1k
yz{z|}~|€‚TUMƒ„M…Q†‡MƒSMTUQSVTMWXPM
ˆ‰Š‹ŒŽ‘’“”‘•–—˜™8
&*7&677974556C(ABh'5
AY)ij,
š’›œ‘“‘’“”‘•–—‘ž‘Ÿ’ ‘“¡˜+?5@46778!7
8"#7$6+
¢+I

$
%7&'()*`778!7
8"#7$6+¢+I(0[

8"#7$6+5£e¤7$!78!7"m5¥05£e¤5+e8!78!7
8"#7$6+
5£e¤¢+I(0=55¦CYd<5p6+)*+[=1+?5@455
7"m5H+A553+?hH(<¢+I(0,§™3+I4+?5@4d¨4©eª
=55Z
778!7
8"#7$6
%7&'()*+[ªA+?[5*
>433«5Z

778!7
8"#7$6
%7&'()*+,