slide thuyết trình ways to deal with conflicts in your teamwork

Group 3
1.
2.
3.

4.

Nguyễn Thị Dung (K50S7)
Nguyễn Trà My (K50S8)
Ngô Thị Trang Thơ (K50I2)

Nguyễn Thị Lan (K50I1)

5.Nguyễn Hoàng Trung (K50S6)


ENGLISH 3

Topic: Ways to deal with conflicts in your teamwork.


I.Introduce:
Conflicts arise on the job is not make you surprise. Different people with purpose and
completely different needs always easily lead to conflict.But conflict can be the driving force of
development. If you know how to solve them.

Research purposes:

Resolve conflicts arising in work.
Hope to gain understanding of the conflict to get the solution to the conflict in
a scientific way.

Build a team to work with high efficiency.


Goal research
Which minimizes unwanted conflicts? Create a work environment friendly
and efficient, close-knit and constantly strive among members.

Research limit:
Groups in university of commerce.
Understand the extent of the importance of conflict resolution in order to
bring the group to work effectively for group 2 had decided to go to study the
solutions, resolve contradictions.


I.Introduce
II. Body:
1. Definition:
1.1. Conflict?
1.2. Teamwork?
1.3. Conflict in a team work?
2. The causes of conflict in a team work?
3. Type of conflict?
4. Effect of conflict in a team work?
4.1. Positive effect
4.2. Negative effects

5. Solution to deal with conflict
6. Steps to deal with conflict
7. Example
III. Conclusion

II.Body:
1. Definition:

1.1. Conflict?
Conflict is a process that begins when one party perceive that another party has
negatively affected, or is about to negatively affect, something that the first part cares
about.


1.2. Teamwork?
Teamwork is often a crucial
part of a business, as it is
often necessary for colleagues
to work well together, trying
their best in any circumstance.

1.3. Conflict in a team work
Conflict in a teamwork is an interpersonal
problem that occurs between two or more
members of a team, and affects results of
teamwork.


2.The causes of conflict in a team work?
- Competing interests.
- Differences in Perception.
- Failure to Follow the Rules of a team.
- Different behavioral styles or preferences.

- Poor communication.
- Assigning work unreasonable.


3. Type of conflict?

Conflict is classified into the following four types:
- Interpersonal conflict refers to a conflict between two individuals.
- Intrapersonal conflict occurs within an individual.
- Intragroup conflict is a type of conflict that happens among individuals within a
team.
- Intergroup conflict takes place when a misunderstanding arises amon different teams
within an organization.


4.Effect of conflict in a team work?

Occasional conflicts are inevitable in a normal work environment, and you’ll never
eliminate them all. Such conflicts can have a positive outcome, but they can also
undermine your efforts to meet long-term organizational goals.
4.1.Negative effects:
-Division within the ranks
-Decreased productivity
-Unhealthy competition
-Increased accidents and
injuries


4.2. Positive effects:
- Helps to raise and address problems.

- Energizes work to be focused on the most important priorities.
- Helps people “be real” and motivates them to fully participate.
- Helps people learn how to recognize and benefit from their differences.


5. Solution to deal with conflict:
- We are always confronted with difficult or challenging situations, especially with other
people. Conflict arises because people think, feel, react and perceive the same situation
differently. People also react to conflict in different ways. Some people behave
aggressively, others passively avoid or ignore the conflict, some people act assertively to
solve the problem.

- The CALM way to Handle Conflict


6.Steps to deal with conflict:

1. Clarify what the disagreement is.
2. Establish a common goal for both parties.
3. Discuss ways to meet the common goal.
4. Determine the barriers to the common goal.
5. Agree on the best way to resolve the conflict.
6. Acknowledge the agreed solution and determine the responsibilities each party has in the
resolution.

7. Example


III. Conclusion:

After all analysis about conflicts in a teamwork, we see that solving this problem is not
only the duty of one person but it is also what all members to do. A team only is –
opacitate successfully when all people have on goal and just work because of the team.
So that it’s very important for all of the member to understand about hobbies, characters
…of their workmates because it’s the best solution to prevent conflict, to get high and
efficient results for your team.