bài tập về lưu đồ flowchard – quản trị hoạt động eNG

BÀI TẬP VỀ LƯU ĐỒ FLOWCHARD – QUẢN TRỊ HOẠT ĐỘNG
TOPICS
1. Make use the flowchart to describe the process of supply laundry services of
TSC company.
2. Explain criteria for evaluating service quality laundry of the Company?
3. Forms of service provision that TSC company is scheduled to run will help
bring any competitive advantage? Explain opinion of him / her.
4. Using the data in Table 1 to calculate the breakeven price for cleaning a shirt if
monthly demand is expected to be 5,000 shirts and service costs to pay for
laundry shop 0.2 USD / 1 pcs.
5. Please to know the limitations / disadvantages of the way this business and
suggest ideas for improvement.

1


TABLE OF CONTENT

TABLE OF CONTENT............................................................2
INTRODUCTION...................................................................3
RESEARCH OF CONTENT.....................................................4
1. Make use the flowchart to describe the process of supply laundry services
of TSC company........................................................................................................4
2. Explain criteria for evaluating service quality laundry of the Company.....5
2.1 Core competencies................................................................................5
2.2 Quality of fit.........................................................................................6
2.3 Diversification......................................................................................6
2.4 Continuous innovation..........................................................................6
3. Forms of service provision that TSC company is scheduled to run will
help bring any competitive advantage? Explain opinion of him / her........................7
3.1 Increase the capacity of the enterprise in terms of finance, technology,

human resources, management..............................................................................7
3.2 Improving the competitiveness of the product......................................8
3.3 Expansion of product markets..............................................................8
4. Using the data in Table 1 to calculate the breakeven price for cleaning a
shirt if monthly demand is expected to be 5,000 shirts and service costs to pay for
laundry shop 0.2 dollars USD / 1 pcs........................................................................9
5. Please to know the limitations / disadvantages of the way this business and
suggest ideas for improvement..................................................................................9

CONCLUSION.....................................................................12
LIST OF REFERENCES........................................................13

2


INTRODUCTION
In the current economic conditions, our country's economy has transformed
from subsidy mechanism to market mechanisms. This change has dramatically
changed the economy. To maintain and develop their own business, first requires
businesses to produce effective business. To continuously improve the production
efficiency of business operations, not just the concern of anyone who is in the interest
of everyone, every business. When do anything. That also covers issues and crosscutting, as shown in management work, because ultimately economic management is
to ensure that produce results and highest efficiency in production and business
processes.
All of these improvements, innovations in content, methods and measures
applied in management just really gives meaning they increase business efficiency, not
only as a measure of quality, response light organization, business management, but
also a matter of business survival. Businesses to survive and grow, first requires the
business to be effective. Effectively increasing production business, as business
conditions reproducible expansion, investment in upgrading machinery, innovations in

modern technology. Business premise is effectively improving the welfare of workers,
stimulate increased employee productivity and improve the conditions of production
and business efficiency.

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RESEARCH OF CONTENT
1. Make use the flowchart to describe the process of supply laundry services of
TSC company.
Start

Marketing,

Distribute laundry

advertising laundry

bags to customers

service
Laundry according

Staff collect laundry bag at

Collect customer

to customer

the the place of delivery

information

requirements

Put on clean

Quality

ex-

laundry in the

accreditation

warehoused

repository

Handing laundry
Carrying clean clothes up to the place of delivery

Ending

clothes to customers

Customer payment

Diagram: Process laundry service supplier of TSC company
Staff conducting advertising company, introduced its laundry services up to

clients, services offered price. When the customer agrees to use the laundry service,
hotel staff gave the laundry bag which includes customer names, account numbers and
corresponding card encoded with account number.
Customers in the bag for dirty laundry to be found, then put the bag in place of
delivery. Staff carrying laundry items need up to wash center, laundry and clean for
customers. When excessive amounts, the Company does not timely respond to
customer needs, the company shall sign a contract with a cleaning company visitors
excess capacity. Staff quality inspection room, if unsatisfactory items are carried back
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room. All standard items are warehoused and ex-warehoused goods for the customer
to pay. Payment procedures are performed each time or the end of the month.
2. Explain criteria for evaluating service quality laundry of the Company
The criteria for evaluating service quality of TSC include:
Capacities

yy

compan
compan

of TSC
TSC
of

laundry
laundry

service

service

quality
quality

the
gg the

assessin
assessin

for
for

criteria
criteria

The
The

Quality of fit

The design quality

The ability to serve

2.1 Core competencies
Product development, new services based on core capabilities holes. When
developing products, services, businesses often rely on core competencies, ie the
availability of its strengths. This is considered a top priority for many businesses when

considering the decision to develop products and services in addition to products and
services available. Core competencies will create business competitive advantages,
minimize risk in developing goals and strategic planning, making a decisive
contribution to the success or failure of the project.
Core competencies that are not natural. It was formed and developed during the
manufacturing process, business after business has tried tinkering, wrong many times.
When starting a business, many entrepreneurs do not have the core competency
significant, or if it is very vague, not strength. However, they still tinkering try, fail,
learn from experience, do it again, and then gradually improve and develop. Strengths
and thus formed and strengthened gradually. Capacities is generated in the process of
product development, new services and gradually evolved to become the "core",
brings strength and competitive advantages for businesses. A business enterprise
specializing in waste each job started by purchasing recycled-bike coffee museum
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with little capital and little, crept across the alley cave to survive. A business other
timber which is his only lumberman wage, regular bouts of malaria were tortured.
Owner of a well-known food brands are sold each cake walk,etc,... Core competencies
spawned from zero and from the very ordinary ability. Gradually the normal capacity,
according to the world, and the opportunity to own efforts, develop new core
competencies.
2.2 Quality of fit
Appropriate strategy for the enterprise, when not enough resources to build
core competencies complete, is based on the strong foundation to create a stable
foothold in niche markets. Businesses need to clearly identify your target customers
demand consistent with the ability of the business. Correct identification capabilities
can help businesses meet the different needs of the market is the first step in building
core competencies. Next, businesses need to continuously accumulate knowledge,
experience, skills improvement, process coordination mechanisms to better meet

customer needs.
2.3 Diversification
During the development process, after the business has been successful in a
certain field, it tends to expand the business field. Issues facing businesses and is
expanding into areas outside their core competencies. This will bring business up to
business spread, capital loss due to excessive investment that does not bring higher
profits. In contrast to diversify on the basis of core competencies will help businesses
expand their market share in a sustainable way. Development based on strengths will
help businesses reduce risk, investment costs for machinery, equipment and trained
personnel.
2.4 Continuous innovation
One of the businesses reluctant to current business situation is copied, stolen
technology from competitors. This will be hampered businesses to invest in
development. This hesitation comes from thinking that the business core competencies
are purely production technologies. In fact, in the production of the core competencies
is often a link between the design and management of supply of raw materials up to
production.

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These chains are linked together into chains grounded in process technology
development characteristic of the business. And if the opponent can only copy is a
copy, a few chain can not be copied complete the whole process - especially when it is
done in a corporate culture characterized. On the other hand, over time, the core
competencies are focused investment will increase. This is a business platform for
creating innovative products, the market leader. Rivals if they just copy copy what has
been done now, not what businesses are doing. The ability to innovate and develop the
company's most effective solutions to help businesses combat copied, imitated by
competitors.

3. Forms of service provision that TSC company is scheduled to run will help
bring any competitive advantage? Explain opinion of him / her.
The method of improving the competitiveness of enterprises in terms of theory.
If you understand the competitiveness among businesses is the ability to win in the
"rivalries" economy, then the root (origin) of which lies in the ability to scale, level
and quality of economic resources economic, technical and commercial management
of the business. Therefore, improving competitiveness, raising essentially "scale, level
and quality of economic resources, technical and commercial management of the
business". System approach, the theoretical perspective, businesses can win in
competition with and helping bring about competitive advantages are as follows:
3.1 Increase the capacity of the enterprise in terms of finance, technology, human
resources, management
Can not win if the financial resources and weak passive. Financial strategy is
one of the important strategic function to accomplish the overall competitive strategy
of the business. Technology is a key competitive tool. Technology decided difference
in terms of product quality, brand and price. Technological innovation is a strategic
requirement. For now keep the patent or technology secrets, the secret methods
preserve the important factors increasing the competitiveness of enterprises.
Ultimately competitiveness are made primarily by and through people - the
most important resources of an enterprise. For a team of workers skilled, strategic
business must have training and keep talented people. To enhance productivity and
facilitate creativity for employees every business must have a strategy in-depth
professional training, in accordance with their requirements. At the same time, each
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business must focus on policy incentives such as salary policies, incentives to stabilize
their workforce, especially the good workers. Enterprises must clear philosophy used
to shape people, to actively empower employees and to set up the organizational
structure sufficient flexibility, adaptability to change.

Same scale, level and quality of financial resources, technology, human alike,
different management mechanisms will generate total different competitiveness
(general power, or integration capability). Complete and innovation management
mechanism has been considered one of these methods improve effective edge and
sustainable farming even in terms of technology and financial change.
3.2 Improving the competitiveness of the product
First, businesses must invest in the research stage to capture the changing
trends of market demand, product design stage in order to create more added value to
the business.
Second, the application of appropriate technologies, ensuring the creation of
quality products that meet the needs of the market, has a low production cost. To
achieve this must now focus on two basic contents:
(i) The business must be large and strong financial resources to build the
research facility with modern equipment, qualified workforce and deploy high
invented effective research;
(ii) Capable enterprise joint ventures with other organizations to take a short
cut to development of new technologies. This requires businesses to have experience
and operational skills in the technology market in the world, has a team of highly
qualified workers and environment that encourages employee creativity.
Third, ecommerce, home delivery system to order by phone, set up sales
network,etc,... are effective ways to keep business and serve customers effectively.
Therefore, enterprises should focus on how the product packaging and flexible
delivery capabilities, on time.
3.3 Expansion of product markets
Businesses must find ways to take advantage of consumer preferences of our
clients through operations dominate the optimal point of sale, through many
promotional products up to most consumers, introducing products to customers using
try and diversify the quality, design, product pricing and sales costs to make the most
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of the market segments. In addition, firms also maximize market share for its products
through a system of agents, joint venture, to open branches and representative offices
in areas where demand.
4. Using the data in Table 1 to calculate the breakeven price for cleaning a shirt if
monthly demand is expected to be 5,000 shirts and service costs to pay for
laundry shop 0.2 dollars USD / 1 pcs.
Breakeven point is the point at which sales revenue just enough to offset all
costs, including fixed costs (the costs) and variable costs (variable costs). This means
that the breakeven point in manufacturers not collect interest, but also no losses.
Based on the data in Table 1, the breakeven price for cleaning a shirt if monthly
demand is expected to be 5,000 shirts and service costs to pay for laundry shop 0.2
dollars USD/1 pcs are:
Derived from the formula:
The calculation formula:
QHV = Fc / (PHV – Vc)
In which:
Q: As a breakeven yields
Fc: Fixed Costs
Vc : Variable costs per unit of product.
P0: Price products.
Thus,
+ Fixed Costs = 1400 + 200 + 1386 + 176 + 100 + 280 = 3542 ($)
+ Variable cost / 1 product = (20x8x0,3 + 1000x2 + 5000x0,2) / 5000
= 0.6096 ($)
+ Breakeven output = 5000 shirt
So the breakeven price: PHV = (Fc / QHV) + Vc = (3542/5000) + 0.6096
= 1,318 ($)
So the breakeven price for cleaning a shirt is 1,318 ($)
5. Please to know the limitations / disadvantages of the way this business and

suggest ideas for improvement.
Limitations 1: Small business market, not to exploit their full potential. The
formation of the base type of this strategy in practice is diverse and rich, depending on
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the status of each business that implementing its strategy. However, these strategies
are often developed and modeled on the standard strategy. Businesses seek growth
products currently in production while maintaining consumer market currently and
modern technology. This strategy requires the business to adopt strong marketing
efforts such as pricing policy, distribution policy, promotion policy to increase the
purchasing power of existing customers and adding new customers.
Limitations 2: Customer care regime is not interested. Customers are an
integral part of the competitive environment of the business, customer trust is the most
valuable asset of your business. The trust said it achieved by better satisfy the needs
and tastes of customers compared to competitors. Customers can now consumers
directly and also as commercial enterprises. When the customer is a commercial
enterprise bargaining rights depend on specific factors such as purchase volume, input
cost proportion of the buyer, the ability of the buyer to make a profit,etc,... So
businesses need to grasp these issues to the appropriate decision. So businesses need
to establish classifications existing customers and future, the information gathered
from this classification is the basis for important orientation planning.
Limitations 3: Could not find suitable sources of supply. Businesses need
relationships with organizations providing various sources such as materials,
equipment, labor and finance, including:
+ Those who sell supplies and equipment,etc,... They have the advantage of
seeking maximum profits by raising prices, reducing product quality or offering
bundled services purchased factors to increase its strength from or pinched it can
facilitate the process of enterprise purchasing supplies and equipment,etc,...
+ The finance providers, any enterprise in production and business activities, in

the given time even profitable firms must borrow temporarily from the organization.
Capital funds can be received by short-term borrowings, long-term, or stock issuance.
When conducting business analysis of the financial institutions supply must first
determine its position compared to the other members.
+ The labor is also a key part of the competitive environment of the business.
The ability to attract and retain qualified members is a prerequisite to ensure the
success of the enterprise, the main factor to evaluate is the level of training and their

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expertise, the relative attractiveness of the business industry as the employer and the
common wages.
Limitations 4: Ensuring that resources are not focused. Resource assessment, at
the a certain time to assess the resources to make sure there has or can get the
resources quantity and quality necessary for the implementation of new strategies
choice. The evaluation can also serve as a basis for analyzing the leadership
implementation costs. Adjust resources work is always needed and therefore most
senior leaders along with staff conducted the function room. Must constantly adjust
resources both in quantity and quality as to improve their skills, technical expertise,
additional cash source ... to the implementation of strategies to ensure reliability.
Ensure resources is how to have the resources to serve the implementation of
corporate strategies quickly, focus resources on a certain strategy to be able to take
advantage of the opportunity before the other businesses. The main task in ensuring
the allocation of resources and capital budget preparation.

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CONCLUSION

Efficient business operations of the business, is a complex issue, with ties to all
the factors involved in the production business (labor, materials labor, labor objects
action); business can only achieve high efficiency when the basic elements are used
effectively.
To assess the accuracy, and the scientific basis of production performance of
enterprise business, the need to build statistical indicator system fully and completely
reflect both synthesis and a reflection be profitable, and reflects the effectiveness of
each factor of production, each investment,etc... To ensure the above requirements,
often using two statistical methods to evaluate the overall operating efficiency of the
production and business enterprises.
Today, natural resource abundance is increasingly scarce so finding raw
materials for production to meet the needs of human life is limited. Therefore, it is
imperative traders, manufacturers must consider economic choice, the choice of
production and business, superior products, employers as well as costs to finished
product quickly most, cost the least money. Improving the economic efficiency of
production and business activities are conditions of existence and development of
enterprises. In order to improve the efficiency of production and business activities,
enterprises must always improve the quality of goods and reduce manufacturing costs
raise prestige... to achieve profitability goals. An effective business strategy if and
only if it makes a difference and that difference to bring success to the business. Even
with conventional products, the business strategy is to find and exploit opportunities
for them to be different. Although prices and product specifications may equal, but
you can still make a difference on the basis of service.

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LIST OF REFERENCES
1) Lecture course management activities, Dr. Le Hieu Hoc, 2014.
2) Business administration, Nguyen Manh Cuong, 2013.

3) Managing the operation, Nguyen Anh Ngoc, 2013.
4) Operational strategy, Tran Trong Nghia, 2013.
5) Quality management, Nguyen Thanh Dat, 2013.
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