Thực trạng và giải pháp đổi mới cải cách thủ tục hành chính theo cơ chế một cửa tại Ủy ban nhân dân quận Kiến An (Luận văn thạc sĩ)

B

GIÁO D
O
I H C DÂN L P H I PHÒNG

ISO 9001:2008

NGUY

LU
NGÀNH QU N TR KINH DOANH

H i Phòng 2017

i


B GIÁO D

O

I H C DÂN L P H I PHÒNG

NGUY

TH C TR NG VÀ GI
I M I C I CÁCH
TH T
M TC AT I
Y BAN NHÂN DÂN QU N KI N AN

LU
NGÀNH QU N TR KINH DOANH

CHUYÊN NGÀNH: QU N TR KINH DOANH
MÃ S : 60 34 01 02

NG D N KHOA H C:
TS. Nguy n Th

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................................. 23
1.

..................................................................................................... 25

viii


.. 26

...................................................................................... 26
31
Phịng .................................................................................................................. 34
1.4. Tình hình nghiê

................................................ 36

M
. 38
.......................................................... 38
2.1.
2.1.3.

........................................................................... 40
............................................................................... 43

........................................................................................ 45

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2.2.

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........................................................................... 48
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ix


2.2.2.4.
các phịng ban chun mơn

51

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52
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54

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6

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2.2.4

2.2.4.1.
2.2.4.2.

2.2.4.3.
2.2.4.4.

2.2.4.5.
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x


............................................................................ 73
........................................................................................ 74

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.......................................................................... 89
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... 91
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3.2.1.

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3.2.3

.................................................. 95
áp ................................................................................... 96
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xi


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100
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9001:2008 ...................................... 101

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C

HÀNH CHÍNH VÀ

1.1.

1.1.1.

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1tr 441],

V
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H
:

20 tr 208]

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