Các yếu tố ảnh hưởng đến khả năng thích ứng của cán bộ quản lý trong doanh nghiệp viễn thông Việt Nam

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7<i> r </i>
<b>QUAN TRj - QUAN LY </b>

<b>yv^ 9 </b>

CAC YEU TO ANH HlJCfNG DEN KHA NANG

THICH tfNG CUA CAN BO QUAN LY TRONG

DOANH NGHIEP VIEN THONG VIET NAM

<b>NGUYEN THI KIM CHI - PHAM THI KIM NGOC </b>

<b>TOM TAT: </b>

Kha nang thich ffng cua can bd quan ly la kha nang thich ffng vdi nhttng thay ddi trong
cdng viec quan ly bao gdm nhttng thay ddi ve viec chuyen ddi tff cdng tac chuyen mdn sang
quan ly, thay ddi cua cdng nghe, thay ddi cua mdi trffdng td chffc, thay ddi mdi trffdng kinh
doanh canh tranh... Trong mdi trffdng lam viec hen tue thay ddi va khdng dn dinh, kha nang
de dieu chinh va thich ffng trong sff nghiep cua minh la rat quan trpng ebo sff thanh cdng. Cac
doanh nghiep viln thdng Viet Nam da va dang phai thay ddi de tdn tai va phat trien nhff tai
ca'u true bp may, chuyen ddi md hinh kinh doanh theo hffdng td'i ffu. Ben canh dd, nganh ViSn
thdng chiu ap lffc trffde sff thay ddi vd cung nhanh chdng cua khoa hpc cdng nghe. Can bp
quan ly nganh ViSn thdng can cd kha nang thich ffng tdt de cd the thanh cdng. Tuy nhien, kha
nang thich ffng cua mdi ngffdi lai the hien khac nhau dan de'n ket qua cdng viec khac nhau.
Bang phffdng phap nghien cffu dinh tinh tai ban, bai bao tap trung lam rd cac yeu to gdm van
hda td chffc va tinh each chu ddng tac dpng den kha nang thich ffng nghe nghiep cua can bd
quan ly trong doanh nghiep viSn thdng Viet Nara cung nhff sff tac dpng cua van hda td chffc,
tinh each ehu ddng va kha nang thich ffng den thanh cdng nghe nghiep cua can bd quan ly

<b>Tff khoa: Kha nang thich ffng, kha nang thich ffng nghe nghiep, can bp quan ly, thich ffng </b>
thay ddi, doanh nghiep vien thdng.

<b>1. Gid^i thieu chung </b>

Kha nang thich ffng la nhttng td chat ma mdi
ngffdi can cd de dara bao thanh cdng trong nhttng
qua trinh chuyen ddi cdng viec cua rainh. Kha
nang thich ffng bao gdm sff dieu chinh de phu hdp
vdi nhttng yeu cau cdng viec ngay cang khd, vdi
sff chuyen ddi cdng viec va vdi nhttng khd khan
ca nhan thdng qua giai quye't cac van de bat
thffdng, cd tac dpng xa'u va phffc tap (Savickas,
2005, p.51).

Vdi sff thay ddi ve mdi trffdng va nghe nghiep.

mdi ngffdi chung ta khdng chi ddi hdi phai la mdt
ngffdi manh me ma cdn can phai la rapt ngffdi tiep
thu nhanh va cd kha nang thich ffng cao (A.
KaraevU, D.T. Tira Hall, 2006).

Sff ddi hdi phai cd kha nang thich ffng nay la
rat quan trpng dd'i vdi cac can bp quan ly do dpi
ngu can bp quan ly cac ca'p la lffc Iffdng lao dpng
ddng vai trd dac biet quan trpng trong sff phat trien
va thanh cdng cua cac doanh nghiep.

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<b>TAP CHi CONG THIfONG </b>

rapt nganh kinh te raui nhpn, ddng thdi gdp phan
bao dam an ninh qud'c phdng va trat tif xa hdi, nang

cao dan tri cua ngffdi dan. Trffde sif canh tranh
trong nffdc va toan cau, cac doanh nghiep vien
thdng Viet Nara da va dang phai thay ddi de tdn tai
va phat trien. Cac doanh nghiep phai tai ca'u true
bd raay, chuyen ddi rad hinh kinh doanh theo
hffdng td'i ffu. Ben canh dd, cac doanh nghiep vien
thdng la doanh nghiep cdng nghe cao nen cung
ludn chiu ap life trffde sff thay ddi vd cung nhanh
chdng cua cdng nghe hien nay, cung nhff trong
tffdng lai.

O cac doanh nghiep ndi chung va doanh
nghiep vidn thdng ndi rieng, can bd quan ly hau
bet dffdc bd nhiem tff nhttng can bd chuyen mdn
cd thanh tich td't. Day la rapt nen tang quan trpng
cho viec thanh cdng trong cdng tac quan ly cua
can bd quan ly. Viec bd nhiera mdi chi dffa tren
thanh tich chuyen mdn, cdn nang lffc quan ly
chffa dffdc kiera nghiem va chffng minh. Do dd,
kha nang thich ffng de dap ffng vdi cdng viec mdi
cdng viec quan ly hien nay chffa cao, chffa ddng
deu, din den chat Iffdng, hieu qua boat ddng cua
bp phan cung nhff cua ca doanh nghiep se bi anh
hffdng.

Bai bao nay nham de xua't md hinh cac ye'u td
anh hffdng tdi kha nang thich ffng nghe nghiep cua
can bp quan ly trong cac doanh nghiep viln thdng
Viet Nam difa tren tdng quan eac cdng trinh nghien
cffu trffde day cung nhff bdi canh nganh Vidn thdng

Viet Nam hien nay.

2. Cd soT ly thuyet ve cac yd'u td' anh hffdng
tdri kha nang thich ffng nghe nghiep

<i>2.1. Khd ndng thich Ung nghe nghiep cua cdn </i>
<i>bo qudn ly </i>

Kha nang thich ffng nghe nghiep dffdc dinh
nghia la mot khai niem tara ly xa hdi, phan anh
ngudn life cua ngffdi lao dpng de quan ly cac thach
thffc nghe nghiep hien tai va sap xay ra cd the anh
hffdng den sff hdi nhap cua hp trong mdi trffdng xa
hdi (Savickas, 1997). Do dd, cac ngudn lffc thich
ffng nghe nghiep khdng phai la cac dac diera dn
dinh nhff tinh each ca nhan, raa la kha nang tif dieu
chinh cd the thay ddi theo thdi gian va tinh hudng
va dffdc kich hoat bdi cac yeu td ben trong con

ngffdi, radi trffdng va tffdng tac cua hp (Savickas
& Porfeh, 2012).

Can bp quan ly la nhttng ngffdi thffc hien cac
chffc nang quan ly nhara dam bao cho td chffc dat

<i>d[i6c nhttng muc dich cua minh vdi ke't qua va hieu </i>

qua cao.

Theo ly thuyet nghe nghiep cua Savickas, kha

nang thich ffng lien quan den nang lffc cua m6i ca
nhan de vffdt qua mdi trffdng mdi va thay doi.
Trong ITnh vffc cdng viec, thich ffng vdi nhttng thay
ddi dffdc md ta la kha nang thich ffng nghe nghiep
(Savickas, 1997).

Nhff vay, kha nang thich ffng cua can bp quan
ly la kha nang thich ffng vdi nhttng thay ddi trong
cdng viec quan ly bao gdm nhttng thay ddi ve
viec chuyen ddi tff cdng tac chuyen mdn sang
quan ly, thay ddi cua cdng nghe, thay ddi cua moi
trffdng td chffc, thay ddi mdi trffdng kinh doanh
canh tranh... Kha nang thich ffng cua can bp quan
ly bao gdm 4 khia canh: Kha nang quan tam
(Concern), Kha nang kiem soat (Control), Kha
nang kham pha (curiosity), va Kha nang tff tin
(Confidence).

<i>2.2. Tdng quan nghien cUu ve cdc yeu td anh </i>
<i>hudng tdi khd ndng thich Ung </i>

Cac nghien cffu da chi ra cac yeu to tien de anh
hffdng den kha nang thich ffng nghe nghiep nhu":
Mot sd nghien cffu cho thay mdi quan he giSa
cac dac diem nhan khau hpc nhff tudi, gidi tinh va
tnnh dp vdi kha nang thich ffng nghe nghiep. Vi
du, Hou, Leung, Li, Li va Xu (2012), nghien ciiu
rang cac sinh vien nam d Trung Qud'c cd diem so
cao hdn so vdi sinh vien ntt tren tat ca cac khia
canh cua thang do kha nang thich ffng nghe nghiep

(CAAS) trff kha nang quan tam va sinh vien nam
thff nha't cd kha nang thich ffng nghe nghiep cao
hdn so vdi sinh vien nam thff hai.

Them vao do, cae nha nghien cffu da gdi y
rang qudc tich cua ngffdi tham gia cd the anh hffcfng
den kha nang thich ffng nghe nghiep cua hp do cac
yeu td van hda va the che (Dries, Van Esbroeck,
Van Vianen, De Cooman, & Pepermans, 2012).

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<b>QUAN TR! - QUAN LY </b>

Teixeira et al. (2012) cho thay kha nang thich ffng
nghe nghiep cd quan he thuan chieu den tinh each
ca nhan theo md hinh 5 tinh each ldn cua Big Five:
sff hffdng ngoai, sff tan tam, sff de chiu va sif cdi md
ddi vdi kinh nghiem va sff nhay cam. Van Vianen,
Klehe, Koen, va Dries (2012) da tira thay cac mdi
quan he tffdng tif gitta kha nang thich ffng nghe
nghiep vdi cac dac diem tinh each Big Five trong
mot raau cua Ha Lan. Ngoai ra, cae nha nghien
cffu cho rang kha nang thich ffng nghe nghiep cd
quan he thuan chieu vdi sif tff trpng va sff cau tie'n,
quan he ngffdc chieu vdi sff tieu cffc va khdng cd
md'i lien he rd rang tdi cac nang lffc tri dc thdng
thffdng. Mdt nghien cffu khac cho thay sff phu hdp
gia tang cua CAAS trong rapt ralu Thuy Si
(Rossier, Zecca, Stauffer, Maggiori, & Dauwalder,
2012). Cu the, kha nang thich ffng nghe nghiep
quan he thuan chieu den sff cam ke't lam viec, vdi

sff tac ddng cua cac dac diera tinh each cua rad
hinh 5 tinh each ldn.

Cac dac tinh va dac diem bd sung da dffdc
chffng rainh cd quan he thuan chieu den kha nang
thich nghi nghe nghiep dffdc do Iffdng bdi CAAS
bao gdra: tri tue cara xuc (Coetzee & Harry, 2013),
nhu eau thanh dat, quan diem ve tffdng lai
(Pouyaud, Vignoli, Dosnon, & Lallemand, 2012).
Ngffdc lai, kha nang thich ffng nghe nghiep cd radi
hen he ngffdc chieu vdi sff hdi hop lo lang va sd
that bai (Pouyaud va cdng sff, 2012), sff da dang
nghe nghiep (Karaevli va Hall, 2006; Guorong
Zhu, 2013).

<b>3. Dd xua't cac yS'u to' anh hffdng tdi kha nang </b>
<b>thich ffng cua CBQL trong cac doanh nghi$p </b>
<b>vidn thdng Vi$t Nam </b>

<i><b>3.1. Vdn hda td chdc tdc dong tich cUc den khd </b></i>
<i><b>ndng thich Ung cua cdn bo qudn ly </b></i>

Van hda td chffc dffdc sff dung nham de cap tdi
"Nhttng gia tri, niem tin, phffdng thffc hanh dpng...
dffdc chia se rpng rai" bdi cac thanh vien cua td
chffc dd va cho phep tao ra nhttng net rieng biet
cua td chffc nay so vdi td chffc khac (Dong Xuan
Dara, 2011). Van hda td chffc la toan bp gia tri tinh
than mang dac trffng rieng biet cua doanh nghiep
cd tac dpng tdi tinh cam, ly tri va hanh vi cua tat

ca thanh vien doanh nghiep (Dffdng Thi Lieu,

2008). Mac du nhieu each tiep can khac nhau
nhffng hau nhff cac hpc gia deu cd chung quan
diem "van hda td chffc" cd the la rapt van hda
ddng nha't hay khdng nhffng phan ldn cac thanh
vien cua td chffc deu chia se rapt sd gia tri, niera
tin va triet ly chung. Nhttng nghien cffu tim hieu
radi quan he gitta van hda td chffc va cac boat dpng
quan tri ngudn nhan lffc, tff dd tang hieu qua kinh
doanh cua doanh nghiep nhff: md'i quan he gitta cae
gia tri van hda doanh nghiep tdi sff trung thanh; sff
gan bd, cam ke^t cua nhan vien dd'i vdi doanh
nghiep; nhttng tinh hudng cd the vdi nhttng lanh
dao mdi; chat Iffdng va quy trinh ra quye't dinh,
chinh sach dai ngd ddi vdi nhan vien... (Dennis va
cdng sff, 2001; Dennis va cdng sff, 2000; Dennis
va cdng sff, 1996; Venard, 2000).

Cac doanh nghiep vien thdng Viet Nam la cac
doanh nghiep cdng nghe cao va dffng trffde mdi
trffdng canh tranh khde liet, ve tdng the cd nhttng
net tffdng ddng. Tuy nhien, radi doanh nghiep deu
cd nhttng dac thu rieng ve van hda td chffc cua
minh. Van hda td chffc cd nhttng tac dpng den hanh
vi, nang lffc cua ngffdi lao dpng ndi chung va dac
biet la can bp quan ly ndi rieng.

<i><b>3.2. Tinh cdch chu ddng tdc dong tich cUc den </b></i>
<i><b>khd ndng thich Ung cua cdn bo quan ly </b></i>

Tinh each chu dpng the hien mot xu hffdng
hanh vi hffdng tdi hanh dpng hoac thay ddi mdi
trffdng cua mot ngffdi (Bateman va Crant, 1993).
Ngffdi chu dpng la nhttng ngffdi khdng bi gidi han
bdi hoan canh, xac dinh cd hdi va hanh dpng tren
dd, the hien chu dpng, cd hanh ddng gay anh
hffdng den radi trffdng cua hp va kien tri cho den
khi thay ddi cd y nghia xay ra; trong khi ngffdi
khdng chu dpng thu dpng va phan khang
(Bateman va Crant, 1993).

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<b>TAP CHi CONG THIfdNG </b>

cdng hdn trong viec chu ddng dinh hinh mdi trffdng
lara viec cua chinh hp va phat trien cac ngudn lffc
kha nang thich ffng hdn la nhttng ca nhan khdng
chu ddng (Tolentino va cdng sff, 2014).

Nhttng ngffdi chu ddng khdng chi thanh cdng
hdn trong sff nghiep cua hp raa cdn thich ffng dd
dang hdn vdi mdi trffdng cua hp (Brown, Cober,
Kane, Levy, & Shalhoop, 2006). Bateman and
Crant (1993) cho rang cac ca nhan chu dpng dd
chuan bi de dd'i phd vdi nhttng thay ddi lien quan
den nghe nghiep, de xac dinh cac cd hdi thang tien
va de tao radi trffdng lara viec phu hdp vdi nhu cau
nghe nghiep hdn la nhttng ngffdi khdng chu dpng).

<i>3.3. Khd ndng thich Ung cua cdn bo qudn ly </i>

<i>tdc ddng tich cUc den thdnh cdng nghe nghiep </i>

Thanh cdng nghe nghiep dffdc dinh nghia la cac
dau ra hoac thanh qua cdng viec, tara ly tdt mot
ngffdi da tich luy dffdc nhff ket qua cua rapt cdng
trinh hoac kinh nghiem lam viec (Arthur et al,
2005; Judge et al, 1995;. Ng et al, 2005). Thanh
cdng nghe nghiep bao gdra ca nhttng thanh tffu
thffc te va nhan thffc ca nhan da tich luy dffdc nhff
la ket qua cua kinh nghiera lara viec cua hp (Judge
et al., 1995). Thanh cdng nghe nghiep bao gdm ca
thanh phan khach quan va chu quan (Arthur et al.,
2005; Heslin, 2005). Thanh phan khach quan:
thanh tffu dat dffdc nhff Iffdng, sd lan dffdc de bat
vdi cdng ty hien tai, sd lan dffdc thang chffc, tinh
trang cdng viec - cd the quan sat va danh gia bdi
ngffdi khac. Thanh phan chu quan: la cam xuc cua
mdi ngffdi ve cac thanh tffu va sff thda man ve
nghe nghiep (Arthur et al., 2005; Judge et al,1995),
bao gdra cac ket qua ve tinh cara va thai dp nhff
hai long ve nghe nghiep, cdng viec, cuoc sdng,
mong mudn phat trien va y dinh ddi viec.

La rapt ngudn life ca nhan, kha nang thich ffng
nghe nghiep dffdc xera la cd tac dpng den cac ket
qua lam viec khac nhau, bao gdm ca sff thanh
cdng, sff hai long cdng viec, nhiem ky va sif cam
ket (Klehe et al., 2011). Trong bd'i canh the gidi
cdng viec dang thay ddi, kha nang thich ffng va
phan ffng cua radi ca nhan vdi thay ddi la chia

khda cua thanh cdng (Hall & Chandler, 2005).
Cac ngudn lffc thich ffng nghe nghiep la nang lffc
lien ket nara tai ndi ket hdp giffa con ngffdi va mdi

trffdng, giup mdi ngffdi quan ly thanh cdng sff phat
trien va dieu chinh nghe nghiep cua hp, qua do
nang cao thanh cdng nghe nghiep mang tinh chu
quan (Savickas, 1997; Savickas & Porfeh, 2012),
Savickas va Porfeh (2012) rad ta cac ngudn life
thich ffng nghe nghiep nhff la rapt dang vdn con
ngffdi dffdc tich luy qua thdi gian, thay ddi theo si/
giao due, dao tao va kinh nghiera lara viec va
thuc day cac chien Iffde tif dieu chinh hanh vi
thich ffng cua nhan vien theo hffdng dat cac muc
tieu cua sff nghiep. Cac ngudn life thich ffng nghe
nghiep tac dpng tich cffc tdi thanh cdng nghe
nghiep mang tinh chu quan va chiu tac ddng cua
cac dac diem tinh each ca nhan dn dinh bdi vi
chung dffdc khai niem hda d ciing mffc dp cu the
vdi thanh cdng nghe nghiep raang tinh chu quan,
phan anh ket qua thanh cdng cua sif tffdng tac
gitta con ngffdi va radi trffdng. Ndi each khac,
cung gidng nhff thanh cdng nghe nghiep chu quan,
ngudn lffc thich ffng nghe nghiep gan lien vdi vai
trd cdng viec cua nhan vien va bdi canh nghe
nghiep cua hp (Savickas & Porfeh, 2012). NgufOc
lai, tinh each ca nhan la cai'u true dn dinh, khai
quat hdn nen chi phu hdp vdi cac tinh hud'ng cong
viec va bd'i canh nghe nghiep nha't dinh. Do do,
nhttng dac diem nay it linh boat hdn cac ngudn li/c

thich nghi nghe nghiep trong giai quyet cac thach
thffc nghe nghiep.

<i>3.4. Vdn hda td chUc tdc dong tich cUc den </i>
<i>thdnh cdng nghe nghiep </i>

Nhff da trinh bay d tren, da cd nhieu cong
trinh nghien cffu tim hieu md'i quan he giffa van
hda td chffc va cae boat dpng quan tri nguon
nhan life, ttt dd tang hieu qua kinh doanh cua
doanh nghiep nhff: md'i quan he gitta cac gia tri
van hda doanh nghiep tdi sff trung thanh; sff gan
bd, cara ket cua nhan vien dd'i vdi doanh nghiep;
nhttng tinh hudng cd the vdi nhttng lanh dao mdi;
chat Iffdng va quy trinh ra quyet dinh, chinh sach
dai ngd dd'i vdi nhan vien...

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<b>QUAN TRj - QUAN LY </b>

dac diera cua rainh, van hda td chffc tac ddng den
sff thanh cdng nghe nghiep cua cac can bd quan ly
trong cac doanh nghiep vien thdng.

<i><b>3.5. Tinh cdch chu ddng tdc dong tich cUc den </b></i>
<i><b>thdnh cdng nghe nghiep cua cdn bo quan ly </b></i>

Cac nghien cffu da chi ra rang, tinh each chu
ddng cd tac dpng tich cffc den sff thanh cdng nghe
nghiep cung nhff cac hanh vi, nang lffc nghe nghiep.
Cac nghien cffu trffde day da chi ra md'i quan

he gitta tinh each ehu ddng va cac khai niem
nghe nghiep quan trpng. Seibert, Kraimer va
Crant (2001) khang dinh rang, cac ca nhan chu
ddng "lffa chpn, tao ra va anh hffdng den tinh
hud'ng lam viec lara tang kha nang thanh cdng
trong sff nghiep". Tinh each chu ddng cd tac dpng
thuan chieu ca khach quan va chu quan den thanh
cdng nghe nghiep (Erdogan & Bauer, 2005,
Fuller & Marler, 2009, Ng, Eby, Sorensen, &
Feldraan, 2005). Briscoe va cdng sff (2006) cung
cho thay radi lien he tich cffc gitta tinh each chu
ddng va thai dp ve thay ddi trong sff nghiep. Ly
thuye^t xay dffng sff nghiep cho rang "cac ca nhan

<i>CO the chu dpng thay ddi de cai thien tinh hinh </i>

hien tai cua hp" (Crant, 2000).

Tinh each chu dpng ddng rapt vai trd quan trpng
trong sif thanh cdng nghe nghiep cua can bd quan
ly ndi chung, dac biet la vdi can bp quan ly trong
cac doanh nghiep vien thdng Viet Nam khi nhttng
thay ddi nhanh chdng ve cdng nghe cung nhff ap
life canh tranh thi trffdng gay gat. Mdi can bp quan
ly can chu ddng tich cffc trong rapi nhiera vu radi
cd the thanh cdng. Khi tich cffc chu dpng, can bp
quan ly se cd nhieu cd hdi de tich luy cac kinh
nghiem va thay ddi mdi trffdng, hoan canh cdng
viec cua minh

<i><b>3.6. Cdc cdn bo quan ly cd kinh nghiem nghe </b></i>
<i><b>nghiem, chuyen ngdnh dao tao, trinh dg, do tuoi, </b></i>
<i><b>gidi tinh khde nhau ve khd ndng thich Ung </b></i>

Dffa tren cac ly thuyet ve cac hinh thai nghe
nghiep quan ly, kinh nghiem nghe nghiep quan ly
cd the dffdc chia thanh: Kinh nghiera ve chffc nang
chuyen radn (vi du san xuat, ban hang, quan ly, tai
chinh, luat... va Kinh nghiera ve Bd'i canh td chffc
(vi du: cdng ty, nganh, qud'c gia) (Sraith & White,

1987; White et al, 1994). Trong cac doanh nghiep

vidn thdng Viet Nam, can bd quan ly cd chuyen
radn chu yeu la ky thuat, cdng nghe vien thdng.
Ben canh dd, trong cac doanh nghiep vien thdng
cung tdn tai cac chffc nang quan tri khac nen cung
cd cac ITnh vffc chuyen mon, nhff: Nhan sff, ke toan
tai chinh, ke hoach, dau tff, marketing, ban hang,...
Tren thifc te cho thay, cac can bp quan ly raa cd
kinh nghiera trong nhieu linh vffc chuyen mdn
khac nhau trong doanh nghiep vien thdng cang the
hien dffdc hieu qua va thanh cdng trong cdng viec.
Can bd quan ly trong cac doanh nghiep cd mot so
can bp lai cd kinh nghiem lara viec trong cac ddn
vi trffc thuoc khac nhau. Do dd, kinh nghiem ve
bd'i canh td chffc cung la mot yeu to' quan trpng
trong sff da dang nghe nghiep cua can bp quan ly
trong cac doanh nghiep vien thdng Viet Nam.

Trong cac doanh nghiep vien thdng Viet Nam,
can bp quan ly hau het deu xuat phat tff nganh dao
tao ky thuat cdng nghe, mot sd bp phan cd nganh
dao tao la kinh te, quan ly hoac mot sd can bp cd
chuyen nganh dao tao ca ky thuat va kinh te. Giao
due giup ngffdi lao ddng tie'p thu va sff dung cac
ngudn life mdi de lam chu cac nhiem vu va sff
chuyen ddi trong nghe nghiep (Zacher, 2014a) va
thffc te cho thay trong nganh Vien thdng la mot
nganh cdng nghe nhffng lai cd radi trffdng kinh doanh
canh tranh khde het, nen cd sff khac nhau gitta cac
can bp quan ly cd chuyen nganh dao tao khac nhau,
ciing nhff trinh dp hpc van cao nha't khac nhau.

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<span class='text_page_counter'>(6)</span><div class='page_container' data-page=6>

<b>TAP CHi CONG THIftfNG </b>

lam viec va cd hdi viec lara cdn lai cua cuoc ddi
(Zacher & Frese, 2009). Dp tudi cd anh hffdng
den kha nang thich ffng nghe nghiep (Cort W.
Rudolph e t a l , 2017).

Ve van de gidi tinh, rapt nghien cffu gitta cac
sinh vien Trung Qudc gdi y rang dan dng cd kha
nang thich ffng nghe nghiep cao hdn phu ntt (Hou,
Leung, Li, Li, & Xu, 2012), trong khi cac nghien
cffu khac khdng nhan thay sff khac biet ve gidi
(Hirschi, 2009), (Cort W. Rudolph et al, 2017).

<b>4. Ket luan </b>

Kha nang thich ffng cua can bd quan ly la kha
nang thich ffng vdi nhttng thay ddi trong cdng viec
quan ly bao gdra nhttng thay ddi ve viec chuyen
ddi tff cdng tac chuyen radn sang quan ly, thay ddi

eua cdng nghe, thay ddi cua mdi trffdng td chiJc
thay ddi mdi trffdng kinh doanh canh tranh...

Nghien cffu da de xua't md hinh cac yeu to
anh hffdng tdi kha nang thich ffng nghe nghiep
cua can bd quan ly trong cac doanh nghiep viin
thdng V i e t N a m dffa tren tdng quan cac c6n»
trinh nghien cffu trffde day cung nhff bd'i canli
nganh V i l n thdng Viet Nam hien nay gdm van
hda td chffc, tinh each chu dpng tac dpng tichci/c
den kha nang thich ffng nghe nghiep; van hoa to
chffc, tinh each chu ddng, kha n a n g thich iJns
nghe nghiep tac dpng tich cifc de'n thanh cong
nghe nghiep, cung nhff cac ye'u to'nhan khau hpc
nhff kinh n g h i e m nghe nghiem, chuyen nganti.
<b>trinh dp, dp tudi, gidi tinh • </b>

<b>TAI LIEU THAM KHAO: </b>

<i>1. A. Karaevli, D.T. Tim Hall, How career variety promotes the adaptability of managers: A theoretical moiel, </i>
<i>Journal of Vocational Behavior 69 (2006) 359-373. </i>

<i>2. Arthur, Jeffrey. "Effects of Human Resource Systems on Manufacturing Performance and Turnover". Acaden </i>
<i>of Management Journal, Vol. 37, No. 4,1994, pp. 670-687. </i>

<i>3. Brown, D. J., Cober, R. T., Kane, K., Levy, P. E., & Shalhoop, J. (2006), Proactive personality andtl </i>
<i>successful job search: Afield investigation with college graduates. Journal of Applied Psychology, 91, 717-726. </i>

<i>4. Coetzee, Melinde; Ferreira, Nadia (2015). "Assessing employability capacities and career adaptability in </i>
<i>sample of human resource professionals ". Journal of Human Resource Management, 13.1 (2015): 1-9. </i>

<i>5. Denison, D. R. (2000). Organizational culture: Can it be a key lever for driving organizational change, </i>
<i>//i-Cartwright & C. Cooper (Eds.), The Handbook of Organizational Culture. London: John Wiley & Sons. </i>

<i>6. Dong Xuan Dam (2011), Luan dn tie'n sy dai hoc. </i>

<i>7. Duang Thi Lieu (1998), "Vdn hda doanh nghiep vdi viec ndng cao hieu qua hoat dong cda doanh nghiep", 7'(i </i>

<i>chi Kinh ti'phdt trien (sd27). </i>

<i>8. Klehe, U. -C, Zikic, J., Van Vianen, A.E.M., & De Pater, I.E. (2011). Career adaptability, turnover and loyal </i>
<i>during organizational downsizing. Journal of Vocational Behavior, 79(1), 217-21 </i>
<i> </i>

<i>9. McArdle, S., Waters, L, Briscoe, J., & Hall, D. (2007). Employability during Unemployment: AdaptabB </i>
<i>career identity and human and social capital. Journal of Vocational Behavior, 71, 247-264. </i>

<i>10. Pouyaud, J., Vignoli, E, Dosnon, O., & Lallemand, N. (2012). "Career adapt-abilities scale-France fon </i>
<i>Psychometric properties and relationships to anxiety and motivation ". Journal of Vocational Behavior, 80(3), 692-691 </i>

<i>11. Rossier, J., Zecca, G., Stauffer, S. D., Maggiori, C. & Dauwalder, J. P. (2012). "Career adapt-abilities sen </i>
<i>in a French-speaking Swiss sample: Psychometric properties and relationships to personality and vm </i>
<i>engagement". Journal of Vocational Behavior, 80, 734-743. </i>

<i>12. Savickas, M. L. (1997). Career adaptability: An integrative construct for life-span, life-space theory. Cart </i>

<i>Development Quarterly, 45, 247-259. 045.1997.tb00469.x </i>

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<b>QUAN TR! - QUAN LY </b>

<b>Ngay nhan bai: 1/9/2018 </b>

<b>Ngay phan bien danh gia va sffa chffa: 11/9/2018 </b>
<b>Ngay chap nhan dang bai: 21/9/2018 </b>

<i>Thong tin lac gid: </i>

<b>1. NGUYEN THI KIM CHI </b>

<b>Nghien clhi sinh tai Vien Kinh t6'va Quan ly, Trffdng Dai hoc Bach Idioa Ha Noi </b>
<b>Cdng tac tai Hoc vidn Cong nghg Bffu chinh Viln thdng </b>

<b>2. PHAM THI k i M NGOC </b>

<b>Bo mon Khoa hoc Quan ly va Luat, Vien Kinh td" va Quan ly, Trffdng Dai hoc Bach khoa Ha Noi </b>

<b>FACTORS IMPACTING THE ADAPTABILITY OF MANAGERS </b>

<b>WORKING FOR VIETNAMESE TELECOMMUNICATION </b>

<b>ENTERPRISES </b>

<b>• NGUYEN THI KIM CHI </b>

Post-graduate student. School of Econmics and Management
Hanoi University of Science of Technology

<b>• PHAM THI KIM NGOC </b>

Faculty of Science, Management and Lav\/,
School of Econmics and Management
Hanoi University of Science of Technology

<b>ABSTRACT: </b>

The adaptability of a manager is the ability to adapt to changes in managerial work
including changes from technical to management positions, technical changes, organizational
environment changes and changes of competitive business environment.In a constantly
changing and unstable working environment, the adaptability plays a key role in managers'
success. Vietnamese telecomraunication enterprises have had to change such as restructuring
and optimizing their businesses to survive and grow up. In addition, the telecommunication
industry is under pressure of rapid technological and scientific changes. People working in the
telecommunication industry need to be good at adapting to changes.By irapleraenting the desk
research raethod, this paper is to identify factors including the organizational culture and active
characteristics that irapact on the adaptability of raanagers in the Vietnaraese
telecommunication enterprises. In addition, this paper also studies the impact of the
organizational culture, active characteristics and the adaptability on the managers' success.

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