Báo cáo thực tập tốt nghiệp tiếng anh (3)

Internship Report

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Department Of Foreign Languages

VINH UNIVERSITY
DEPARTMENT OF FOREIGN LANGUAGES
----------------

STUDENT INTERNSHIP REPORT

Supervisor
Student’s full name
Student’s ID
Class

: Mrs. Nguyen Thi Lan Phuong
: Nguyen Thi Thanh Nga
: 1057518052
: 51B3

Nghe An, April 2014

Nguyen Thi Thanh Nga- 51B3

Supervisor: Nguyen Thi Lan Phuong


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Internship Report

Department Of Foreign Languages

ACKNOWLEDGEMENT
For the completion of this internship, I have been fortunate to receive
invaluable contributions from many people.
First of all, I would like to express sincere thanks to my supervisor, Mrs.
Nguyen Thi Lan Phuong who has contributed to my success in the internship for
her advices and enthusiastic instructions
Secondly, I would like to thank all my teachers at the Department of
Foreign Language, Vinh University for the helps and guidance that they have
gien me.
Thirdly, I owe my gratitude to all staffs in International Travel Center NgheAn Tourism joint-stock Company, where I took my internship for their
assists, hospitality, and friendliness. In particular, I wish to give my special
thanks to Mr. Ta Khac Uyen, Mr. Truong and Phan Thi Van Anh for their
instructions and counsels on my works.
Finally, this dissertation would not have been possible without my fellows
and my family who were always beside me. They supported me a lot during this
internship.

Nghe An, April 2014
Nguyen Thi Thanh Nga

Nguyen Thi Thanh Nga- 51B3

Supervisor: Nguyen Thi Lan Phuong


Internship Report

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Department Of Foreign Languages

PART I: OVERVIEW OF THE COMPANY’S ORGANIZATION
1.1. Name and Address of Company
I practiced at Nghe An Tourism Joint-Stock Company – International travel
center located at no Bong sen tower 39- Quang Trung Street- Vinh city- Nghe An
province.
Abbreviation: Natour
Certificate No: 2900325639
Phone Number: (84-38). 3844692 – (84-38). 3835476
Fax: (84- 38) .3844825 – (84-38) .33843635
Email: ngheantour@.vnn.vn
Website: www.ngheantourism.net
1.2. Mission & Functions of Company
The company was established on July 15, 2005. It was granted a license to
operate multiple functions business including: Domestic and international travel,
transportation of domestic and international tourists, travel services business, office
leasing and finance and purchasing food technology, personal and family
belongings, metals, agricultural products.
It was the first company in NgheAn Central and Northern provinces licensed
about international travel. During the operation and development of the company,
the company’s function is "Travel business is leading mission-critical".
The company organized thousands of tours from Laos – Thailand for tourists to
visit Vietnam and vice versa. The company organized many delegations of Ho Chi
Minh City - Ha Noi - Thanh Hoa - Ha Tinh - Hai Phong - Nghe An arriving Laos
and Thailand.
Up to now, travel operations of company always are effective in area. The

company had good trained tour guides who are young, enthusiastic. They have
professional skills. It helps the operation of the company develop. In recent years,
travel operations of the company have reached good achievements. Annual revenue
reached high growth rate, interest rate accounted for 60% of the market in Nghe An.
In addition, the company concentrated in improving the quality and
effectiveness of other travel services such as hotel, restaurant and commercial
business. They were Song Lam Hotel, Bong Sen Hotel and some other Departments.

Nguyen Thi Thanh Nga- 51B3

Supervisor: Nguyen Thi Lan Phuong


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Internship Report

Department Of Foreign Languages

1.3. Structure of Company

Annual general meeting

General Assembly

Board of Supervisors

Executive director board

Business

Department

Bong Sen
Hotel

Organization–
Administrative
Department

Quang Trung
Restaurant

Song Lam
Hotel

Accounting - Finance
Department

Venture
Fashion store

Wholesale
stalls

Executive relationship
Supervision relationship
Functional relationship
The Staffs:
- General Director: Nguyen Duc Hien.
- Chief Personnel officer: Nguyen Tien Thanh.

- Director Centre for International Travel: Ta Khac Uyen
- Deputy Director of international travel: Phan Dinh Nho.
- Business Managers: Hoang Van Truong
Nguyen Thi Thanh Nga- 51B3

Supervisor: Nguyen Thi Lan Phuong


Internship Report

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Department Of Foreign Languages

- Domestic tourism leader : Phan Thi Van Anh
- Tourist heads overseas : Dao Van Ngoc
- Marketing head : Ho Van Ta
- Tour operator: Nguyen Thi Thuy Duong
- Sales and Marketing: Tran Thi Huyen Trang
* GLP (Golden Lotus Plus) center:
- Director: Dang Thanh Tam.
- Domestic tourism leader: Nguyen Van Hien.
- Market leader: Nguyen Xuan Tung.
- Tour operator: Le Thi Tam
- Sale- Marketing: Tran Thi Huyen Trang.
1.4. Summary of the duties and responsibilities performed by the intern of
Company
It was my honor to take my internship when I practiced at Nghe An Tourism
Joint-Stock Company. I practiced at Travelling Group. My duty at market segments
was a Tour Guide, Sale- Marketing and Secrectary. I received and recorded

information of customers, shared specific information such as: name, age, address,
tours, and price and investigated customer ideas about the quality of the tour.
Sometimes, I was notified to accompany the delegation in some short tours in a few
days to learn more about business travel and tour guide.

Nguyen Thi Thanh Nga- 51B3

Supervisor: Nguyen Thi Lan Phuong


Internship Report

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Department Of Foreign Languages

PART II: PRACTICUM EXPERIENCES
2.1. What I have done
I took my internship at International Travel Center - Nghe An Tourism Company
from February 17th, 2014 to April 14th, 2014. After two months practicing, I got
many valuable experiences to complete the report and use it in future.
Firstly, in my internship process, I met Mr.Ta Khac Uyen (the director of
international travel center) to know more information about the company where I
took my internship period. And then I was introduced to Mr. Hoang Van Truong
(Business Managers of center) who guided me during my internship time. He guided
me to know about how to work of this center. I attended some talks of the staff of
the center. I also learnt some specific works in the center, I received the previous
contracts the company to reference, read and studied about tourism documents. I
wrote presentaion about tourist sites Nghe An, Ha Tinh, Da Lat. I was introduced
many skills like prsentation, public speaking, manage skill, etc. I prepared necessary

things for my tour: documents, gifts, hats, mineral water bottles.
I worked as a tour guide. I joined in some tours such as “Thanh Chuong – Quang
Binh- Quang Tri- Thanh Chuong”, “Vinh – Tran Temple – Hung Temple – Vinh”.
 Day 1 Thanh Chuong – Quang Tri
At 6:00. The Tour guide and driver picked 70 members of Agribank of Thanh
Chuong district up at Thanh Chuong and start a trip to Quang Binh, Quang Tri
provine.
- Firstly, we come to Uncle Giap tomb at “Vung Chua- Đao Yen” and had lunch at
Huong Giang restaurant in Dong Hoi -Quang Binh.
1.30 pm. I took tourists to the ancient citadel of Quang Tri where occurred the battle
of 81 days and nights of Quang Triʹs army to protect it.
- 6.00 pm I took delegation to visit Dong Ha market to buy products which were
made in Thailand
-7.00 pm, we came back Medely hotel- Dong Ha, had dinner, checked in and rest.
 Day 2. Quang Tri- Quang Binh – Thanh Chuong
- 7:30 am, we visited Truong Son cemetery, insensed to memorize heroic
martyrs who sacrificed everywhere Truong Son road to protect country in
general and to protect Quang Tri in specific in during the war against
America years.
- 11.00am, had lunch at Thao Nguyen restaurant at Phong Nha – Ke Bang.
- In the afternoon, we visited Phong Nha cave, sightseeing, and took
photos.
- 5:30pm, we came back Thanh Chuong.
- 10.00pm, said goodbye tourists. Ended of the trip.
Vinh – Tran Temple – Hung Temple – Vinh.
Nguyen Thi Thanh Nga- 51B3

Supervisor: Nguyen Thi Lan Phuong

Internship Report

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Department Of Foreign Languages

Day 1: Vinh – Tran Temple.
-

At 6.00 am: The guide picked up at Vinh.

-

At 7.00 am: We had breakfast at Muong Thanh Hotel in Dien Chau
District and started to Nam Dinh.

-

At 12.30 am: Had lunch at Hoang Mai Restaurant in Ninh Binh City.
Then came to Nam Dinh to visited Tran Temple.

-

At 14.30 pm: We went to Hung Temple.

-

At 18.30 pm: We arrived at Green Hotel in Viet Tri City, Phu Tho
province, check in and rest. Then had dinner at hotel’s restaurant. Visited
freely.

Day 2: Hung Temple – Vinh
- At 7.00 am: Checked out and had breakfast at Green hotel’s restaurant.
-

At 8.00 am: Went to Hung Temple

-

At 11.45 am: had lunch at Minh Trong restaurant. After that returned to
Vinh – Nghe An.

-

At 7.00 pm: Had dinner in Nghia Dan District.

-

At 10.00 pm: Broke up tourists and ended tour.

In addition, I worked as a Sale- marketing. I went to many places in Ha Tinh
province to introduce Customers information about my company including tours,
services, products, prizes, etc. I signed many contracts such as: Tourism contracts
with Agribank at Thanh Chuong district, Ha Huy Tap high school in Vinh, Hatico
group in Ha Tinh city. Car renting contracts in Huong Huong Son and Can Loc
district in Ha Tinh.
Besides, I also worked as a Secretary in company. I consulted tourists when they
are necessary, prepared things for tours such as: hats, mineral warter bottles, gifts,
etc. Typied, printed documents, contracts, Tour programmmes, sent and received
emails, faxes for tourists. I signed many tours for my company, calculated the

expenses for hotels, meals, visiting tickets, renting car, tourism insuarance, etc.
I translated many tourism documents such asTourism in Lao, Da lat tourism, some
contracts and translated tour programmes for instance “ Thanh Chuong- Quang
Binh- Quang tri- Thanh Chuong”, “Vinh- Nha Trang- Da Lat- Vinh”, “VinhVientience- Vinh” ( see appendix)
Nguyen Thi Thanh Nga- 51B3

Supervisor: Nguyen Thi Lan Phuong


Internship Report

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Department Of Foreign Languages

2.2. New skills acquired and skills improved
I improved many my skills in my internship process at International Travel
Center - Nghe An Tourism Joint- Stock Company.
First of all, I improved communication skill. This is very important. As we
known, communication skill is indispensable elements for all fields. This factor is
very important to everyone in general and tour guides, sale –marketings in specific.
This shows how to be the smooth transaction and travel guides, introduce about the
company, tours. I worked as a tour guide and vice tour guide for tourist travelling
the tours. Communication skill was very neccessary for me in contacting with the
customers.
Furthermore, I improved business skill. I was guided some works by Mr. Uyen
and Mr. Truong. When I met customers to introduce about the company and to sign
contracts, I had to notice my appearances and gestures. I had some difficulties at the
beginning because it was the first time I did these works. But I gradually became
confident and achieved many successes.

Besides, I improved public speaking skill. Because of during my internship
time, I talked to many people: tourists, custormers. I stood in front of many tourists
to present information when I guided tours. So I had strong voice, good internation
and gesture.
In addition, I improved my translation skill. I translated some tour
programmes including domestic tours: Vinh – Pu Mat national park; Thanh
Chuong – Quang Binh – Quang Tri – Thanh Chuong and international tours: VinhVientience- Vinh. I also improved my vocabulary through translating them.
Translation in tourism field is not easy. It is complicate progress which involves
many steps. Therefore, I also learnt the steps of translation. Steps in translation are
establishing project, exegesis, transfer and initial draft, consultation, final draft.
Besides, I also improved calculating skills. This is an essential element. It is
very useful for me. When I went to market or guided tours, I had to design many
tour programmes which suitable for tourists̓ demand, time, money. So one of the
most necessary things to become a sale – marketing is rapid and accurate
calculating. I can count money for renting car, meals, hotels, etc.
In addition, I studied management and dealing with some problems skills that
may happen. As we known that, I had to manage all tourists in my tours. We can not
avoid some problems which may happen by accident such as what should I do when
lost way, miss time. One of the most impotant things to tour guides and marketings
were clever and intelligent.
Finally, I improved some living skills. I understood more others’spsychology. I
got more sociable, friendly, and boandened my relationship with society. Besides, I

Nguyen Thi Thanh Nga- 51B3

Supervisor: Nguyen Thi Lan Phuong


Internship Report

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Department Of Foreign Languages

also learnt how to fix some simple errors of some machines such as: computer,
camera, printer, fax machine.
2.3. Management techniques observed
Joint-stock enterprise is a popular typical model of market economy. The
organizational structure of management in the company is clear separation of powers
among parts. It depends on the proportion of each shareholder's capital.
I learnt management efficiently. Each employee has a different work schedule,
most of the time they spent to work, although they are rarely encountered in the
company. The heads of departments manages their employees through their own
work schedule. Besides the strict management, board of directors is very close to the
staff, especially for new employees and internship students. They are present
immediately when employees have any difficulty. Through the management
employees in company, I realized that the use value of each worker depends on the
good management. In fact, I had many experiences in management techniques. They
will be useful experience with me for my job in the future.
2.4. Classroom skills employed
I was very lucky and proud when I had the practical working experiences under
guidance of experienced director of the center and profesional tour guides in the
company. I studied many things from them. I knew how to be successful.
First of all, I applied the knowledge about tourism (English for tourism). I used
many specialized terms in the field of tourism. I knew how to choose and use the
suitable, formal language, when I introduced about destinations to visitors.
Secondly, I used what I have learned in the lecture at Vinh University to work.
I applied such skills as reading and writing. I read many documents, designed tour
programmes.
Morever, I also applied public speaking skill to present information about

places when I guide tour, meet customers to consult and sign contracts. I should be
confident and have strong voice, good internation, clear purpose, careful
preparation, time allowance, body language.
Besides, I applied knowledge about tourist sites in Lao and Thai Lan what I
knew through Lao and Thailand’s students whom I was tought Vietnamese in an
international volunteer programe to give out information about Lao and Thailand
tourism for customers.
In addition, I also used such skills as listening, speaking and interpreting. I
worked as a vice tour guide for an outbound tour. I had to listen and speak with the
foreign tourists. I interpreted for them to understand about necessary information
when they travel in Vietnam. I concentrated my mind. I also did note taking and
Nguyen Thi Thanh Nga- 51B3

Supervisor: Nguyen Thi Lan Phuong


Internship Report

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Department Of Foreign Languages

used a small paper to write main words of sentence when talking with foreigners. It
was easy for me to interpret,
Furthermore, I applied the knowledge about Bristish and American study
which studied in Vinh University last year. Understanding Vietnamese and
American culture, I easily interpreted the things relating to two nations' culture.
Finnally, I applied my note taking skill and short-term memorize skills. This
was easy for me to for instance using signs, symbols, abbreviations and keywords.
2.5. Problems encountered

I practiced at International Travel center- NgheAnTourism joint-stock
Company. I met many difficulties in my internship period.
First of all, I had difficulties in lacking of new words about tourism, lacking of
information about tourist sites. In fact, I had to use the dicnationary and search on
the internet much to become a tour guide and sale- marketing in company. Besides,
I also had to study much experience from my boss and other tour guides in this
company.
Secondly, I hadn’t many opportunities to work because the time for my
internship was short. As we known, to become a good tour guide, sale- marketing or
secretary we need a lot of experience
Finally, I had to work in a complex group. It was very difficult for me to
understand each department, and employee’s works in the company, a reasonable
time for each person in the group.
To sum up, I had many difficulties in internship period. I promise by myself
that I will study harder to obtain my objectives in translation and interpreting.
2.6. Lesson learned
First of all, I leant how to become a good tour guide. A good tour guide should
select suitable language to introduce and explain to visitors about the cultural
heritage and nature of a particular region which were recognized by authority. If you
want to be an experienced tour guide, I should create many opportunities to
demonstrate my capabilities. To become a tour guide is not easy. You should adjust
to your work much, often get away from home, especially you usually work on
holidays and special days.
Morever, I knew how to become a good Sale- marketing. To become a
successful marketing, the first step, you have to have information finding skill to
develop your market (understanding about general market, your customer’s demand,
other competitive companies in the market). The second step, you have good
communication to build good relationship with customers. And one of the most
Nguyen Thi Thanh Nga- 51B3

Supervisor: Nguyen Thi Lan Phuong


Internship Report

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Department Of Foreign Languages

important things of sale- marketing is convincing skill. You have to convince the
customers to come to your company
Besides, Becoming a professional tour guide and good marketing, you had to have a
lot of important factors. The first thing is passion, have a good voice, proficiency in
foreign languages, especially having speaking many languages. The second thing is
hard working, non-stop studying and always geting along with everyone. The third
thing is real intelligent, quick and clever to deal with some problems which may
happen during you guide tour. Besides knowledge and skills as mentioned above,
you need to have good health. You have to go to many places with different weather.
If you do not have a good stamina, you will not be able to continue your work.
Finally, I had many experiences about the sides in tourism. You should have
many new words in all fields. Moreover, you should take care yourself to ensure
having a good health. It will help you finish your work well.

Nguyen Thi Thanh Nga- 51B3

Supervisor: Nguyen Thi Lan Phuong


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Internship Report

Department Of Foreign Languages

PART III: RECOMMENDATIONS
I am very happy and proud to be a student of the Department of Foreign
Languages - Vinh University.
Teaching staffs in the department are experienced teachers who have effective
teaching methods, receive the support of the majority of students. I have learned so
many useful things from teachers. However, with the later course, as conditions
grow more social, teaching methods for students should also look more into realistic
. Besides, Vinh University should link with more companies in which have good
conditional for students to take their internship, to study effectively and have
oppinion to show their capitalities.
Moreover, department of foreign languages should be more widen in teaching
translation and interpreting by the way having more chances for students to
practice with the foreigners living in Vinh city. It will help students have good
communication environment and be more confident.
Finally, the internship students should be more confident in their works and
Internship students should do like official workers in that companies.

Nguyen Thi Thanh Nga- 51B3

Supervisor: Nguyen Thi Lan Phuong


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Internship Report

Department Of Foreign Languages

PART IV: CONCLUSION
In my internship process at International Travel Center – Nghe An Tourism
Joint- Stock Company, I have learned many useful things that I have ever known
before. It was considered the most meaningful time period for me.
First of all, I learned how to talk and work with customers through guidance of
travel and marketing. I had to have different behaviors to work effectively.
Secondly, I learned how to work as a professional Tour Guide, good SaleMarketing and Secrectary. I knew that it wasn’t easy to reach this but I believed that
my passion and non- stop studying will bring me successes in the future.
Fourthly, I knew how to choose and use suitable and formal language to
introduce tourist sites to visitors.
Fivethly, I improved many my skills such as communication, presentation,
convincing ,counting skill etc, especially I became more intelligent, active, sociable
and more mutural. I boadened my relationship, understood more about tourism,
politics, cutrure, societ, etc.
Sixthly, I had some practical working experiences under guidance of an
experienced director of international travel center and good tour guides and knew
how to be successful in translation and interpreting.
Finnally, Lesons, experiences and advices from Teachers in university were
useful for me. I applied them much in my internship process.
In conclusion, this internship process was very useful for me. It helped me to
understand more about tourism and tour guide, sale-marketing and secretary s’
works and to improve translation and interpreting skills.

Nguyen Thi Thanh Nga- 51B3

Supervisor: Nguyen Thi Lan Phuong

Internship Report

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Department Of Foreign Languages

APPENDIX
NGHEAN TOURISM JOINT- STOCK COMPANY
INTERNATIONAL TRAVEL CENTER
Address: No. 39 – Quang Trung Stress– Vinh city – Nghe An
provice
Phone number: 038.3.844.692 – 3.835.476 Fax: 0383.843.635
Email: website: ngheantourism.net
Travel programe 2014

DAY
DAY 1

Time: 5days/ 4 nights
Transportaion: Vietjest air
THE TRIP
SERVICE
vinh – DA LAT
Have lunch and dinner

6h30am. Car and Tour guide of NA – TOUR – Nghe An
tourism joint- stock company pick delegation up in Vinh
and start the trip to Vinh airport , Vietjest air take tourists to
Da Lat at 8. 05am – arrive in Da Lat at 9.35am. The tour
guide takes you to the central of the city, have lunch at

restaurant. Check in and rest.
In the afternoon: visiting Truc Tam Zenmonastry and Da
Lat Flower Park with thousands of colourful ,the tourists
Truc Tam
can see a lot of flowers everywhere- on the stresses,
windowns, houses … visting and taking photos at Xuan Zenmonastry
Huong Lake.
In the everning, The tourists can go freely in fog city at
night.
DAY 2
DA LAT –NHA TRANG
Have breakfast, lunch and dinner

Nguyen Thi Thanh Nga- 51B3

Supervisor: Nguyen Thi Lan Phuong


Internship Report

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Department Of Foreign Languages

After having breakfast, 7.00 am, the tourists start to Nha
Trang Beach. At 12.00, the delegation have lunch at
restaurant along the right way.
in the afternoon, coming to Nha Trang , check in and rest,
Tourists visit Vinpearl land– A beautiful Island where was
held Miss contest in 2006, miss VietNam and remarkable

cutural events in VietNam. The tourists have opportunity to
enjoy delicious foods and sightseeing beautiful landscape in
Nha Trang Beach in the height of VinPearl Land Carbin –the
longest ones over the world. Resting in Nha Trang.
DAY 3

VISITING NHA TRANG – DA LAT

Have breakfast, lunch and dinner

After having breakfast, 7h00 am, tourists start to Thap Ba
Ponagar. And then come to Long Son pagoda – is the oldest
ones in Nha Trang city, buy souvenirs at Dam market or
swim at Thap Ba swimming pool etc. Having lunch at
restaurant.
In the afternoon, Car and tour guide will take you to Da Lat
city, check in, have lunch and rest there. After having dinner
the tourists can enjoin Can wine and take part in the space of
gong culture in the central highlands. Resting in Da Lat city.

DAY 4

TRAVELLING DA LAT

Nha Trang Bay

Tri Nguyen Acquarium

Have breakfast, lunch and dinner

In the afternoon, after having dinner, Driver and tour guide
take you to the Valley of Love- is the one of the most
romantic spots in Da Lat, visit Bao Dai’s summer Palacelocated in Trieu Viet Vuong stress, was built in 1933 – was
made of three imperial buildings with the part called Dinh III
being the best known and most visited. The tourists can
visting Datalan wartefall – is an adventurous place, the
landscape is very beautiful and spectacular. Having lunch at
restaurant.

The Valley of Love

In the afternoon, the tourists visit to golden ValleyTourists visit the space of garden with poetic names such as:
“Quite Garden”, Do Quyen waterfall…etc. after finishing
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Supervisor: Nguyen Thi Lan Phuong


Internship Report

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visit , the tourists come back to hospital ,check in and rest.
Having dinner at restaurant.
In the everning, the tourists go shopping freely at Da Lat
night market.
Day 5
DA LAT – VINH

Have breakfast

6.00 am, Having breakfast, Checking out. Driver and Tour
guide take the tourists to Lien Khuong airport – Da Lat. at
10.00am, Getting on the plane (Vietjest air). 11.45am,
coming back to vinh. Saying goodbye tourists.
The space of Gong Culture in the
Central Highlands
End of the tour! Seeing you again.
Package prize for one tourist
............................7.000.000.VND/ pER.............................
 INCLUDING:
- The car has air- conditioner- new branch
- Staying in 2 or 3 star hotels, central of the city, (double room - 4 guests/ room).
- Meals acoring to the program: (230.000vnd/ person/ day).
-Travel ticket at sites (one time).
- package ticket - entering gate tickets, taking part in activities in
VinperLand.500.000vnd/ per
- Tour guide serves the whole trip
-Mineral Warter (a bolt / guest / day).
-Travel insurance (15.000.000vnd/ per/ in an accident)
- Air ticket Vinh – Da Lat – Vinh (Vietjest)
 NOTE:
1. The Chirldren from 1 to3 years old: free (eat + stay with their parents).
2. The Chirldren from 4 to 9 years old: couting a half (eat and stay on their own).
3. 10 years old and more than: couting like a dult

Nguyen Thi Thanh Nga- 51B3

Supervisor: Nguyen Thi Lan Phuong


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Internship Report

Department Of Foreign Languages

Ngh an tourism joint- stock company

INTERNATIONAL TRAVEL CENTER
Add: No, 39 Quang Trung Stret- Vinh City- Nghe An Province

Tel: + (84 38) 3844 692 -3835476

635

Fax: +(84 38).3843

Email: ngheantour@ hn.vnn.vn
Website: ngheantourism.net

WELCOME TO LAO!
Laos is a country yet untouched by the modern demands, the life is quite speaceful.
Its beauty lies in the Lao people, century-old traditions and heritage, and its lush,
pristine landscape.
The Peoples’ Democratic Republic of Laos is located in the center of Indochina,
borders with China to the North 416 kilometers, Thailand to the West 1,835
kilometers, Cambodia to the South 492 kilometers and Vietnam to the East 1,957

kilometers.
With a total area of 236,800 square kilometers, around 70% of Laos is mountainous,
reaching a maximum elevation of 2,820 meters in Xieng Khouang Province. The
landscapes of northern Laos and the regions adjacent to Vietnam, in particular, are
dominated by rough mountains.
The Mekong River is the main geographical feature in the west and, in fact, forms a
natural border with Thailand in some areas. The Mekong flows through nearly
1,900 kilometers of Lao territory and shapes much of the lifestyle of the people of
Laos. In the South the Mekong reaches a breadth of 20 kilometers, creating an area
with thousands of islands.
Most of the year is hot and humid. Laos has a tropical climate with two distinct
seasons. The rainy season is from the beginning of May to the end of September,
and the dry season is from October to April. The yearly everage temperature is
about 28 degrees Celsius, rising to a maximum of 38 degrees Celsius from April to
May.
Lao people are frank, open and friendly, and they are a strongly developed sense of
courtesy and respect. Everyone who adheres to the latter will receive a warm
welcome.
- The best time to visit Laos is between November and April.
- The hot season from March to May is very dry and certain river trips are not
possible.
Nguyen Thi Thanh Nga- 51B3

Supervisor: Nguyen Thi Lan Phuong


Internship Report

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Department Of Foreign Languages

Clothing During the hot season, January to April, bring light clothes in cotton and
linen, sunglasses and a hat. Sunscreen and bug repellant is also recommended. From
November to December, the cold season, it is a good idea to bring warm clothing
such as coats and jackets for the morning and evening, and even more so if you are
visiting the mountainous regions of the North. From May to October, during the
rainy season, it is best to have waterproof clothoes. It is best to wear easily
removable shoes or sandals when visiting the te\mples.
Vientiane- Vientiane is the capital and largest city of Laos, situated on
the Mekong River near the border with Thailand. Vientiane became the capital in
1563. Vientiane was the administrative capital during French rule and, due to
economic growth in recent times, is now the economic centre of Laos.
In the old part of Vientiane city, an attractive and interesting settlement is situated
along the Mekong River where the ancient temples, museums, monuments and
parks are all located just a short distance apart.
The cosmopolitan capital of Laos- Vientiane- has galleries, boutiques, theatres,
nightclubs and internet cafe, making it a major attraction for visitors from all around
the globe. Although the city is small, it has a great variety of restaurant serving both
Lao and foreign cuisine.
2.1 Vientiane- Vientiane is the capital and largest city of Laos, situated on 1563.
the Mekong River near the border with Thailand. Vientiane became the capital in
Vientiane was the administrative capital during French rule and, due to economic
growth in recent times, is now the economic centre of Laos.
In the old part of Vientiane city, an attractive and interesting settlement is situated
along the Mekong River where the ancient temples, museums, monuments and
parks are all located just a short distance apart.
The cosmopolitan capital of Laos- Vientiane- has galleries, boutiques, theatres,
nightclubs and internet cafe, making it a major attraction for visitors from all around
the globe. Although the city is small, it has a great variety of restaurant serving both

Lao and foreign cuisine.
Luang Prabang has both natural and historical sites. The natural tourism sites are
the Kuang Si Falls, Tat Sae Waterfalls and Pak Ou Caves, located in the center of
the town has broad views of the town and river systems, and is a popular place to
watch the sun setting over the Mekong River. At the end of the main street of Luang
Prabang is a night market where stalls sell shirts, bracelets and other souvenirs.
The Haw Kham Royal Palace Museum and the Wat Xieng Thong temples are the
most well known historical sites. The town, particularly the main street is dotted
with many smaller wats such as Wat Hosian Voravihane. Every morning at sunrise,
monks walk in a procession through the streets accepting alms offered by local
residents, an event popular with tourists but subject to some controversy
Nguyen Thi Thanh Nga- 51B3

Supervisor: Nguyen Thi Lan Phuong


Internship Report



Department Of Foreign Languages

surrounding tourist etiquette.[4] Mountain biking is quite common, with people often
biking around the town or to the waterfalls for the day.
Mekong river moss, served fried, is one of area's specialty foods and is served at
many local eateries.
CÔNG TY CỔ PHẦN DU LỊCH NGHỆ AN
Trung Tâm lữ Hành Quốc Tế
Địa chỉ 39- Quang Trung – Thành Phố Vinh- Tỉnh Nghệ An
Điện thoại : + (84 38) 3844 692 -3835476 Fax: +(84 38).3843 635

Email: ngheantour@ hn.vnn.vn
Website: ngheantourism.net

Chào mừng bạn đến với đất nước Lào
Lào là một quốc gia chưa bị ảnh hưởng bởi các nhu cầu của hiện đại hố,
cuộc sống ở đây khá là bình n. Vẻ đẹp đó được thể hiện ở người dân Lào, ở các
di sản văn hoá và truyền thống qua nhiều thế kỷ nay, và vẻ đẹp đó cịn được thể
hiện rỏ ở nhiều phong cảnh xanh tươi và hoang sơ.
Nước Cộng hòa Dân chủ Nhân dân Lào nằm ở trung tâm của Đơng Dương,
cách Trung Quốc 416 km về phía Bắc, Phía tây cách Thái lan 1,835km, phía nam
cách Campuchia 492 km và phía Đơng giáp với Vietnam khoảng 1957 km.
Với tổng diện tích 236.800 km vng, khoảng 70% địa hình Lào là miền núi. Các
cảnh quan của miền bắc Lào và các khu vực tiếp giáp với Việt Nam, đặc biệt, bị chi
phối bởi các dãy núi cao.
Sông Mekong là dấu mốc địa quan trọng ở phía tây nước Lao, và đả tạo nên
một biên giới tự nhiên với Thái Lan ở một số vùng. Sông Mekong chảy qua gần
1.900 cây số lãnh thổ Lào. Dịng sơng này củng có ảnh hưởng rất lớn đến phong
cách sống của người dân Lào. Ở miền Nam sơng Mekong có chiều rộng 20 km, tạo
ra một khu vực với hàng ngàn đảo
Ở Lao hầu hết là nóng và ẩm quanh năm. Lào có khí hậu nhiệt đới gió mùa
với hai mùa rõ rệt. Mùa mưa từ đầu tháng năm đến cuối tháng Chín, và mùa khô từ
tháng Mười đến tháng Tư. Nhiệt độ trung bình hàng năm là khoảng 28 độ C, tăng
đến tối đa là 38 độ C trong thángTư tới tháng Năm.
Tại Vienchan nhiệt độ tối thiểu là 19 độ C là được mong đợi trong tháng
Giêng. Ở miền núi, tuy nhiên, nhiệt độ giảm xuống thấp 14-15 độ C trong những
tháng mùa đơng, và trong đêm lạnh, có thể dễ dàng đạt đến điểm đóng băng.
Người lào thẳng thắn, cởi mở và thân thiện, và họ rất lịch sự và tôn trọng
người khác. Tất cả những người tới đây sẽ nhận được chào đón một cách nồng
nhiệt.
- Thời gian tốt nhất để tham quan du lịch ở Lào là giữa tháng mười một và tháng

tư.
Nguyen Thi Thanh Nga- 51B3

Supervisor: Nguyen Thi Lan Phuong


Internship Report



Department Of Foreign Languages

- Mùa nóng từ tháng Ba đến tháng năm rất khô và các chuyến đi sônglà khơng thể
thược hiện được.
Quần áo Trong mùa nóng, tháng một đến tháng tư, mang theo quần áo nhẹ, vải lanh,
kính mát và mũ cả năm dài. Kem chống nắng và kem chống côn trùng. Từ tháng
mười một tháng mười hai, mùa lạnh, tốt nhất là bạn nên mang quần áo ấm như áo
len và áo khoác cho buổi sáng và buổi tối, và thậm chí nhiều hơn như vậy nếu bạn
đến các khu vực miền núi phía Bắc. Từ tháng năm đến tháng mười, mùa mưa, tốt
nhất là mang quần áo không thấm nước. Cách tốt nhất là mang giày dễ dàng tháo
rời hoặc dép khi quý khách đến thăm ngôi đền.
Một trong những địa điểm thu hút ối với du khách đó là Vienchan. Vienchan là thủ
đơ và củng là thành phố lớn nhất của Lào, nằm bên bờ sông Mekong gần với đất
nước Thai Lan. Vienchan trở thành thành phố vào năm 1563.Vienchan là một trung
tâm chính trị từ thời pháp thuộc, và cho tới bây giờ đả trở thành một trung tâm kinh
tế phát triển của Lào. Thành phố Vienchan là một khu vực hấp dẫn, thú vị nằm dọc
theo bờ sơng Mekong nơi có những ngơi đèn cổ, viện bảo tàng, các di tích và các
cơng viên.
Thủ đơ của Lao- Vienchan nơi có phịng trưng bày, cửa hàng, nhà hát, câu lạc
bộ đêm, café, và nhiều hoạt thu hút du khách trên toàn thế giới tới đây. Mặc dù

Vienchan là thành phố cịn nhỏ nhưng có rất nhiều nhà hàng nhiều loại ẩm thực
phục vụ cho cả du khách trong nước và nước ngồi.
Luang Prabang có nhiều di tích lịch sử. Những địa điểm du lịch tự nhiên như
là thác Kuang Si , Tat Sae Thác nước và hang động Pak Ou . Nằm ở trung tâm của thị
trấn cóthẻ nhìn được tồn bộ thị trấn và hệ thống sơng ngịi, và là một nơi tuyệt vời để xem
mặt trời lặn trên sông Cửu Long. Ở cuối con đường chính của Luang Prabang là một chợ

đêm, nơi quầy hàng bán đầy đủ các loại áo sơ mi, vòng đeo tay và quà lưu niệm
khác. Bảo tàng Cung điện Hoàng gia Haw Kham và đền Wat Xieng Thong là một
trong những di tích lịch sử nổi tiếng nhất. Ở thị trấn, đặc biệt là đường phố chính là
rải rác với nhiều ngôi chùa nhỏ hơn như Wat Hosian Voravihane . Mỗi sáng vào lúc
mặt trời mọc, tu sĩ đi bộ trong một cuộc diễu hành qua các đường phố nhận quà từ
người dân địa phương, một sự kiện phổ biến đi. Xe đạp núi là khá phổ biến, Mọi
người có thể thường xuyên đi xe đạp xung quanh thị trấn hoặc quanh những thác
nước trong ngày.
Rêu sông mekong là một trong những loại thực phẩm đặc sản khu vực và được phục
vụ tại nhiều quán ăn địa phương.

Nguyen Thi Thanh Nga- 51B3

Supervisor: Nguyen Thi Lan Phuong


Internship Report



Department Of Foreign Languages

TABLE OF CONTENTS

ACKNOWLEDGEMENT...................................................................................................2
PART I: OVERVIEW OF THE COMPANY’S ORGANIZATION...............................3
1.1. Name and Address of Company...................................................................................3
1.2. Mission & Functions of Company...............................................................................3
1.3. Structure of Company..................................................................................................4
1.4. Summary of the duties and responsibilities performed by the intern of Company 5
PART II:

PRACTICUM EXPERIENCES......................................................................6

2.1. What I have done...........................................................................................................6
2.2. New skills acquired and skills improved...................................................................8
2.3. Management techniques observed...............................................................................9
2.4. Classroom skills employed............................................................................................9
2.5. Problems encountered.................................................................................................10
2.6. Lesson learned.............................................................................................................10
PART III: RECOMMENDATIONS.................................................................................12
PART IV: CONCLUSION...............................................................................................13
APPENDIX.........................................................................................................................14

Nguyen Thi Thanh Nga- 51B3

Supervisor: Nguyen Thi Lan Phuong