Báo cáo thực tập tốt nghiệp tiếng anh (9)

ACKNOWLEDGEMENT

---------------------------------------English is increasingly valued in the context of integration with the world.
Vietnam has become an official member of WTO, the need for foreign languages,
especially English continue increasing. English becomes an important link about
language and culture between countries.
As we know, after completing all the subjects of Department, each 4 th year
student will have a graduation practice program. Graduation practice round is
considered one of the obligatory test for students. The purpose of internship is to
help student think and work independently so this internship program which is to
help the last year students to apply the knowledge learned according to a scientific
and creative way into life. Therefore, I had an internship time at IDCO &
Consulting Joint Stock Company. During the internship at the company, I learned
many useful lessons for myself.
I would like to express my deep gratitude and sincere the teachers at Foreign
Language Department of Vinh University for your devoted help to us about skills
and finance as well as your patience, motivation, enthusiasm, and immense
knowledge in all two academic years. I would like to express my gratefulness to
M.A Vo Hong Minh for the kindly help and guidance during my internship. I
appreciate all her contributions of time, ideas, and acknowledge to make my
practical time productive and stimulating
I would like to acknowledge my dissertation to Mr Ho Ngoc Hoai and the
qualified staff members of IDCO & Consulting Joint Stock Company, who
cooperated with and guided me at each step of my internship. They have provided
me a lot of necessary information and knowledge about the work which I will do in
the future in a very short period of time. Besides, I would like to thank everyone
who supported and helped me to complete report work directly or indirectly.
Finally, I would like to acknowledge to Mr. Nguyen Van Toan, the Deputy
Director, who provided me with his guidance and profitable knowledge whenever I
need that. I also thank General Department of IDCO & Consulting Joint Stock
Company for their support and assistance during my practice time.

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CHAPTER 1:INTRODUCTION

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Name: IDCO CONSULTING JOINT STOCK COMPANY.
Acronym name: IDCO.JSC
Headquarter: 406, A building, Quang Trung street, Quang Trung ward, Vinh
city, Nghe An province,Vietnam.
Phone: 0383 2240340
Fax: 0382240340
Representative: Ho Ngoc Hoai.
Position: Director.
IDCO & Consulting Joint Stock Company was established in 2006, which is
one of the biggest companies in Vinh city which specializes in design supervision,
design of civil, industrial, irrigation, hydropower, transportation, building
surveying, consultancy for investment projects and project management.
With the charter capital of 4.9 billions VND, IDCO & Consulting Joint Stock
Company uses their financial facilities to invest in many fields of design and
consulting. Its customers include the building investors, architects, planners, interior
fitters, and authorities in the whole country, almost of whom are prestigious and
potential partners in business.
In this time, IDCO & Consulting Joint Stock Company has completed its
enough human resources and accumulated experiences to catch work trends. The
IDCO tries to operate in the best way to attract more and more entrepreneurs with
whom they cooperate and make a good relationship in business. With a
professional, young and progressive staff, the company always has confidence in

their partners, and they hope that IDCO will cooperate with more customers not
only in the country but also in over the world.
Professionally, The IDCO is expert in design consulting, verification of
technical design document, in detail:
To give expert advice for designs.
Verify the technical design documents
Estimate architecture and structure of civil and industrial works, infrastructure
technology, irrigation, civil electrical project.
Design urban planning, general ground works.
Design interior, exterior
Survey, draw up the project and estimate the works map.
Survey topography, geological, hydrological works
Consult setting up the file in appraising the impact of environment.
Consult about building investment project management.
Consult about interior, exterior decoration of building works.

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- Consult about bidding, setting up the invitation for tender, evaluating the tenderers.
- Offer professional advice for supervising build and finish the technical
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infrastructure, transportation, irrigation projects.
Consult about equipment installation in industrial electric.
In 2012, a multilateral contract about Western Nghe An Rural Development
Project was signed among 3 parts including: Luxembourg Agency for Development
Cooperation, Nghe An DARD (Department of Agriculture and Rural Development)

and IDCO.JSC. It is one of the biggest cooperation of the company in business.
After finishing this project, the Nghe An DARD has awarded certificates of merit
for the company in the succession of project design. This event was an important
landmark in the company’s development. Last year, IDCO & Consulting Joint Stock
Company signed a contract about consulting construction supervision to build
HEIBEI Steel Mill in Hoang Mai Industrial Zone, Nghe An province with HEIBEI
CHINA Iron and Steel Limited Liability Company. This was a big project of the
company to promote their business.
In 2013- 2018 period, IDCO & Consulting Joint Stock Company will
effectuate a 5- year plan as following:
Determine to widen the range of activities in every fields, especial in consulting and
design in building and consulting about equipment installation in industrial electric.
Improve the human resources to respond work demands.
Put into effect faithfully the contracts and projects which were signed in this period.
In conclusion, IDCO & Consulting Joint Stock Company is one of the
biggest companies in Vinh city and in our country. With the determination and the
professionalism of the whole system, the company pledges to bring the best value
for their customers and partners.

1.1 IDCO CONSULTING JOINT STOCK COMPANY ORGANITION
CHART

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BROAD OF DIRECTOR

SUPERVISORY BOARD

CEO

Financial Dept

Investment Planning DeptQuality management Dept

General Dept

Architectural Planning
Technical Design
Infrastructural Design
Project Management
Building Research
Laboratory Staff
Staff
Staff
Staff
Staff
Staff

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1.2. ROLES AND DUTIES OF EACH BOARD
1. Board of Director :is also Supervisory Board:
- Every public company must have a Board of Directors. A group of individuals that
are elected as, or elected to act as, representatives of the stockholders to establish
corporate management related policies and to make decisions on major company
issues. Such issues include the hiring/firing of executives, dividend policies, options
policies and executive compensation.
- The Board of Directors should be a fair representation of both management and

shareholders' interests; too many insiders serving as the board will tend to make
decisions more beneficial to management. On the other hand, possessing too many
independent directors may mean management will be left out of the decisionmaking process and may cause good managers to leave in frustration.

2. CEO: Chief Executive Official :
- The highest ranking executive in a company whose main responsibilities include
developing and implementing high-level strategies, making major corporate
decisions, managing the overall operations and resources of a company, and acting
as the main point of communication between the board of directors and the
corporate operations.
- There are various other titles for the position of CEO including president and
executive or managing director. The role of the CEO will vary from one company to
another depending on its size and organization. In smaller companies, the CEO will
often have a much more hands-on role in the company, making a lot of the business
decisions, even lower-level ones such as the hiring of staff. However, in larger
companies, the CEO will often deal with only the higher-level strategy of the
company and directing its overall growth, with most other tasks deligated to
managers and departments.
3. Financial Department :
- The finance department of a business takes responsibility for organizing the
financial and accounting affairs including the preparation and presentation of
appropriate accounts, and the provision of financial information for managers.
- The financial department duties are: book keeping procedures, creating a balance
sheet and profit and loss account, providing management information, management
of wages and raising of finance.
4. Quality Management Department:
The Quality Management Department takes all responsible for quality
control of input, output of structures, work, manufactures of the company, quality
management in the consulting, design and manufacturing process and supply of

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products to customers, establishing the standard conditions suitable to products,
takes responsible for synthesis, situation report before the Board of Director.
5. General Department:
The General Department takes responsible for recapitulating information
from each staff and building and interior, exterior design and consulting.
6. The Other Boards:
The other boards include Architectural Planning Staff, Technical Design
Staff, Infrastructural Design Staff, Project Management Staff, Building Research
Staff, Laboratory Staff. They take responsible for design, consulting, and building
fields. They indirectly influent on work quality and products quality.

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1.3. MISSIONS, FUNCTIONS, OBJECTIVES:

MISSIONS:
- To develop & deliver the most
innovative products,
- To manage the customer’s
experience
-To deliver quality services.
to brand strength, establishes
acompetitive advantage and
enhances profitability

FUNCTIONS:

To improve function and benefits for users
and partners of building design, interior,
exterior consultancies via the necessary
and important advices.

OBJECTIVES:
- To maintain high profits.
- To look after customers in a better and more
economical way
- To promote active, creativity and preparedness
to take risks.

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CHAPTER 2: PRACTICAL EXPERIENCES
1. What I have done
During the practice process for nearly 2 months, from 17/02/2014 to
13/04/2014 in IDCO, I had opportunities to do practical tasks as an assistant.
When I firstly arrived, I didn’t know what I should do during my internship,
therefore, Mr Nguyen Van Toan, the Deputy Director of the company, is also my
supervisor, who introduced me to the Company’s Personnel Department. I worked
as an assistant to Director in the company. Assistant practice is not simple, but also
not too difficult as I thought. Thanked to the help of the company’s staff, I
completely finished my internship in a good mood.
The assistant to director’s duties are giving some advices to the Director in
many fields such as business, financial strategies, preparing all documents and
records relating to the boss’s forthcoming conferences, on behalf of the employers
to meet the customer, handling every trouble situations when the boos is absent,
controlling of the financial situation of the company, summing up all the parts and

reporting for boss. They were not simple duties for a new apprentice like me, so I
always tried my best to do well what I was assigned. And, the first work I had to do
in my internship is learning about my duties. Not only I learnt how I can make a
work style in the career but also I learnt about a lot of knowledge what I need in the
future.
When I really understood about the tasks which I had to do, Mr Toan
assigned me some English and Vietnamese contracts to translate into bilingual
contracts for him. And then, I helped him and his staffs do some work which
relating to my major such as: answered the phone from the foreign partners,
received faxes, translated mails from English into Vietnamese and vice versa,
arranged and prepared documents, sorted and handed out mails, a switchboard,
setted appointments, filing, records keeping, keyboarding entry and performed a
variety of other office tasks, such as received, directed and relayed telephone
messages and faxed messages, picked up and delivered the mail, opened and dated
stamp all general correspondence, maintained the general filing system and filing all
correspondence, assisted in the planning and preparation of meetings, conferences
and conference telephone calls.… Sometimes, as an assistant, I had to perform
bookkeeping or cashiering duties. Of course, the assistant could serve coffee or tea
to guests, and to keep lobbying area tidy. Consequently, so that giving satisfaction
with fastidious customers, I must be patient and harmony. I had to learn to
sympathize with and listen to all requests from customers.

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Anything in life may be difficult, however, fortunately, I got enthusiasm help
from my guider step by step. As an official assistant, I tried to type some contracts
by myself and asked the secretary to help me check my mistakes. In the 6 th week,
the IDCO.JSC had a cooperation and development seminar with foreign partner,
and my duties were help the secretary do some necessary works such as: typing

documents, arranging the workforce, finding information about the partners, writing
an English speech for Director to present on this Friday, attending the seminar as an
interpreter for Vice Director. It was an interesting experience for me.
In summary, this is a job which requires neat appearance, good sense of
humor and clear speaking voice. Hence, I loved this job, it gave me a patient virtue,
professional working style.
I spent seven weeks practising in the IDCO.JSC. I went to the company 5
days a week. And my working time table is dependent on the working time table of
the company.
Office time: - In the morning: from 8a.m to 11:30 a.m
- In the afternoon: from 1:30 P.m to 5:15 P.m
2. New skills aquired and skills improved
Through 8 weeks of training process at IDCO & Consulting Joint Stock
Company, I got a lot valuable working experience and soft skills which are very
useful in my future work.
Because IDCO & Consulting Joint Stock Company is a company which
specializes in building design and consulting, so I learnt a lot of English
terminologies and definitions about this major. I also understood about the mode of
operation, structure as well as marketing formality of a consulting company. In
addition, I understood clearly about the assistant’s roles, functions and duties. I
could also clarify and arrange the work more scientifically and logically. I also
learnt the way to send and receive fax, print and photocopy documents…etc. Those
will help me to meet basic requirements that an office staff must have. For example,
I knew how to deliver advertisements effectively while many people don't know.
Especially I also learned so many important skills in dealing with customers and
working with staffs. Although my practice time was not so long, the internship
course at the company made me more confident and patient than as I was. I have
also improved skills that I gained at university, for example, skills to translate the
documents and interpret conversations as well as four skills of English: reading,
listening, speaking and writing. I had chances to practice these skills in real

situations; therefore, I recognized my weak point and strong point. As an assistant at
the company, I also learned some good attitudes like attentiveness, initiative,

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loyalty, maturity, respect for confidentiality and discretion, a positive attitude and
independence.
3. Management Techniques Observed

During the internship time in IDCO & Consulting Joint Stock Company,
besides practicing working skills, I also paid my attention to how the others
implemented the tasks. I took notes of some typical management techniques as
following:
Financial management techniques: the IDCO.JSC has financial department
to control closely the financial matters. All the information and transactions are
stored in hosting machine. And staff’s salary is paid through ATM card.
Staff management techniques and method: The company set rules for all
staff. Neither the memo nor the workshops motivated staff to lead activities, but
after the staff were scheduled to lead such activities and given performance
feedback. The administration of this facility has adopted similar procedures to
maintain such activities on all wards.
Time management techniques: all staffs have go to work and leave office
on time. If anyone come late, they will be fined.
4. Classroom Skilled Employed

The main purpose of internship is to get the students exposed to the job
world. Being an intern, the main challenge was to integrate classroom education
with practical experience in enabling graduates to develop their professional
knowledge and professional skills.

Through my internship I had an opportunity to apply skills that I learned into
the job, especially translating and speaking skills. Because my main task was
translating contracts, mails, faxes, sometimes, I also attended a foreign customer
conference with Board of Director.
4.1 Communication skill.
As I already learnt this skill in University, I have basic knowledge to apply in
my job. Communication plays an important role in business and it is one of crucial
factors to make the success. Communication skill is the ability to effectively
communicate thoughts and ideas in my communication in writing and by phone. It
helps me listen to others, build trust and respect the opinions and view points of
others.

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4.2

Body language.
People can contact the others in many different ways, not necessarily always
direct. Usually, I can know what the others is trying to say through body language.
4.3
Teamwork.
Teamwork skill is the ability to work effectively in teams that I could use to
get the best results and I had many results in my work at company. To take part in
teamwork effectively, I have applied some skills as following:
•
Listening: This is one of the most important skills. The members need to
listen to each others’ opinions. I often listened all ideas to understand, then give my
ideas to discuss.
•

Question: By the way people ask questions, we can identify the level of
interaction and discussion capabilities and raise the issue for their members. I would
make questions when I do not understand which my partners give as well as when I
give my ideas to group to contribute the ideas and create new thought.
•
Persuasion: The members must discuss and consider to come up what ideas
and I needed to know how to protect my opinions and persuade the others to agree
with this point as well as other members’.
•
Respect: Each team’s member must respect the opinions of others, especially,
encourage, support each other and attempt to turn them into reality.
•
.Sharing: Opinions and reports of members in group is one of the methods
they show what they think about work and problems. I always share my ideas and
reports with my partners to find and solve the problems more effectively and
scientifically.

5. Problems Encountered

During eight weeks practice in the IDCO. JSC, I clearly acquired a lot of
knowledge from the Board of Director’s enthusiastic guidance, however, I also met
some difficulties as an apprentice meet.
Firstly, I felt embarrassed when I met some customers who are prissy in
negotiation. They always asked me to give a lot of company’s information or
complained about such trifles. It was not easy for a student to deal with this
problem, but after all, I garthered more communicated experiences in many
situations.
Secondly, sometimes, building terminology was my limitation. In class, I
learnt more about economy, politics, education, tourism…, so some difficult new
terms drove me mad and I didn’t know how to interpret them into English such as:

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“đá dăm”, “đá hộc”, “chống kèo”…And then, I phoned my supervisor to ask for
help.
Another problem was that students of Vinh University had few opportunities
to meet and communicate with foreigners. Therefore, when I had to meet foreign
customers, I feel confused. On the other hand, when I had chances to communicate
with the foreigners I found difficult to hear exactly what they are saying.
To overcome these obstacles and difficulties, I always took full advance of
chances to communicate with foreigner to improve my listening and speaking skills.
I was also willing to learn from other people and tried to get chances for practicing
working skill as much as possible. Thanks to this, my interpreting skill has
improved, the customers were more satisfied with my capability.
6. Lesson Learned

I learned valuable information and gained a professional experience that is
relevant and directly related to major.
The first and also the most important thing I learnt is this the lesson off
behavior at work place. I know that when we work with other people, we should be
friendly, honest and enthusiastic in doing work. Especially, we should be disciplined
and prestigious people because this shows that we respect our partners. Therefore,
they also respect us and they are willing to help us.
I also learned a lot about working skills. I had opportunity to do translation in
many new fields such as trade professional, state law, export and import…It was
really not easy for me. However, this work helped me to enrich my vocabulary. And
I could make good my shortcomings in translation.
In addition, working in an active and professional environment I have
learned working styles there. I also learned more about applying modern technology

for work as well as working under pressure which must be very useful for me to
work in the future.

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CHAPTER 3: CONCLUSION
In sum up, the time of practice bring us a lot of benefits. Thank for this
practice period, I had many chances to test what I learned in university in reality. I
was equipped fully knowledge in theory that will be the first basic experiences for
my future job.
The management of IDCO & Consulting Joint Stock Company is taking
strategic steps to enable the company to emerge as a strong and progressive
institution. It continues making efforts to refine its products and operations to make
them more compatible. New deposit schemes have been introduced and an action
plan to maintain revenue growth in future.
During my internship at IDCO & Consulting Joint Stock Company I have
learned many new things in spite of the knowledge gained at university and also
came to conclusion that education alone is not enough, practical training in every
field is crucial to become a successful manager. I have also learned a lot. It was a
great experience for me.
The company has great image due to the trust but it needs to use it
effectively to increase market share. Also the flaws in branch operations such as
misallocation of resources should be rectified.
As the business and economic conditions remain uncertain, IDCO &
Consulting Joint Stock Company continues to develop the new products like it has
been doing in past.

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CHAPTER 4: RECOMMENDATIONS
Working with IDCO & Consulting Joint Stock Company was a lifetime
experience for me. I have learnt a lot from my internship with the company. The
overall working experience, the workplace environment, the help from the seniors
and many more was excellent. Throughout my experience and the problems I
encountered during my practice process, I would like to contribute some ideas to
Foreign Language Pedagogy Department with the hope to improve our quality of
training as following:
- Design the project and include enough detail to make the work
appealing to students. Offering several alternative projects will make it more likely
that you will get an intern.
- Increase amount of time for major subjects such as translation,
interpreting and English for Law, tourism…Student should be taught these subjects
from the 1st to build them up with basic knowledge of theory and then bring them
more chances to practicing.
- Involve the student in the work place, including exposure to “real world”
issues such as funding, and meeting all members of the organization. Similarly,
learn from your intern about the current issues and concerns of college students.
Ask them about their job fantasies and try to help them explore career options.
Expose the student to the work that professionals do at the work site and, if feasible,
take or send the students on a field trip to another site where the student can meet
other professionals. Invite the intern to attend staff meetings or go with staff to
educational meetings. Remind student to know that the internship is a professional
development opportunity and not just a grade.
- Open more classes of teaching communicate skill as Vinh Univesity
English Speaking Zone for students.
- Create opportunities for student meet foreigners in order to improve their
skills and make them more confident for the internship and their future job.
Finally, I would to give some advices for students who preparing for

internship. If having chances, you should link with companies to cooperate and

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work part time while you are learning in university. In order to avoid being
confused at the first time going to the company you should surf documents about
the company you are going to take part in practicing to have good preparation. You
also should enrich yourselves new words about the field of the company that you
are going to practice. The last thing is you should be always friendly, active, helpful
and studious when you are in your internship place.
THE END
Nghe An, April 18th,2014
Supervisor

Student

Vo Hong Minh

Le Thi Thanh Tam

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TABLE OF CONTENTS

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