Báo cáo thực tập tốt nghiệp tiếng anh (11)

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Internship Report

Department Of Foreign Languages

ACKNOWLEDGEMENT
For the completion of this internship, I have been fortunate to receive
invaluable contributions from many people.
First of all, I would like to express sincere thanks to my supervisor, Mrs.
Nguyen Thi Lan Phuong who has contributed to my success in the internship for her
advices and enthusiastic instructions
Secondly, I would like to thank all my teachers at the Department of Foreign
Language, Vinh University for the helps and guidance that they have given me.
Thirdly, I owe my gratitude to all staffs in International Travel Center NgheAn Tourism joint-stock Company, where I took my internship for their assists,
hospitality, and friendliness. In particular, I wish to give my special thanks to Mr. Ta
Khac Uyen, Mr. Truong and Phan Thi Van Anh for their instructions and counsels
on my works.
Finally, this report would not have been possible without my fellows and my
family who were always beside me. They supported me a lot during this internship.

Nghe An, April 2014

Nguyen Thi Thanh Nga

Nguyen Thi Thanh Nga- 51B3

Supervisor: Nguyen Thi Lan Phuong


Internship Report

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Department Of Foreign Languages

PART I: OVERVIEW OF THE COMPANY’S ORGANIZATION
1.1. Name and Address of Company
I practiced at Nghe An Tourism Joint-Stock Company – International travel
center located at no Bong sen tower 39- Quang Trung Street- Vinh city- Nghe An
province.
Abbreviation: Natour
Certificate No: 2900325639
Phone Number: (84-38). 3844692 – (84-38). 3835476
Fax: (84- 38) .3844825 – (84-38) .33843635
Email: ngheantour@.vnn.vn
Website: www.ngheantourism.net
1.2. Mission & Functions of Company
The company was established on July 15, 2005. It was granted a license to
operate multiple functions business including: Domestic and international travel,
transportation of domestic and international tourists, travel services business, office
leasing and finance and purchasing food technology, personal and family
belongings, metals, agricultural products.
It was the first company in NgheAn Central and Northern provinces licensed
about international travel. During the operation and development of the company,
the company’s function is "Travel business is leading mission-critical".
The company organized thousands of tours from Laos – Thailand for tourists
to visit Vietnam and vice versa. The company organized many delegations of Ho
Chi Minh City - Ha Noi - Thanh Hoa - Ha Tinh - Hai Phong - Nghe An arriving
Laos and Thailand.
Up to now, travel operations of company have always been effective in area.

The company had good trained tour guides who are young, enthusiastic. They have
professional skills. It helps the operation of the company develop. In recent years,
travel operations of the company have gained good achievements. Annual revenue
reached high growth rate, interest rate accounted for 60% of the market in Nghe An
in 2010.
Nguyen Thi Thanh Nga- 51B3

Supervisor: Nguyen Thi Lan Phuong


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Internship Report

Department Of Foreign Languages

In addition, the company concentrates in improving the quality and
effectiveness of other travel services such as hotel, restaurant and commercial
business. They are Song Lam Hotel, Bong Sen Hotel and some other Departments.
1.3. Structure of Company

Annual general meeting

General Assembly

Board of Supervisors

Executive director board

Business

Department

Bong Sen
Hotel

Organization–
Administrative
Department

Quang Trung
Restaurant

Nguyen Thi Thanh Nga- 51B3

Song Lam
Hotel

Accounting Finance
Department

Venture
Fashion store

Wholesale
stalls

Supervisor: Nguyen Thi Lan Phuong


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Department Of Foreign Languages

Executive relationship
Supervision relationship
Functional relationship
The Staffs:
- General Director: Nguyen Duc Hien.
- Chief Personnel officer: Nguyen Tien Thanh.
- Director Centre for International Travel: Ta Khac Uyen
- Deputy Director of international travel: Phan Dinh Nho.
- Business Managers: Hoang Van Truong
- Domestic tourism leader : Phan Thi Van Anh
- Tourist heads overseas : Dao Van Ngoc
- Marketing head : Ho Van Ta
- Tour operator: Nguyen Thi Thuy Duong
- Sales and Marketing: Tran Thi Huyen Trang
* GLP (Golden Lotus Plus) center:
- Director: Dang Thanh Tam.
- Domestic tourism leader: Nguyen Van Hien.
- Market leader: Nguyen Xuan Tung.
- Tour operator: Le Thi Tam
- Sale- Marketing: Tran Thi Huyen Trang.
14. Functions in the Company
There are some organizations in the company and each of which has special
functions:

Nguyen Thi Thanh Nga- 51B3

Supervisor: Nguyen Thi Lan Phuong


Internship Report

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Department Of Foreign Languages

+ Executive director board: To administrate all departments’ tasks directly, to
be responsible for the development of the company and to issue right policy for the
departments.
+ Accounting- Finance Department: To carry out accounting and financial
tasks of the Company such as checking the figures about expenses of the company
which go with account systems and the state’s accounting policy, report about
company’s capital and property use. Making a report about the market, getting
information and give out the suitable methods for the leaders
+ Organization- Administration Department: To build up the labor resource of
the company. To carry out regulations, salary policy and change labors if necessary.
It also takes on stationery tasks in concrete conditions.
+ Business Department: To supply the tourism services within the company’s
plan. To be responsible for all the matter related to a tour such as accommodation,
meals, entertainment, visa, buying the ticket if necessary….etc.
1.5. Summary of the duties and responsibilities performed by the intern of
Company
It was my honor to take my internship at Nghe An Tourism Joint-Stock
Company. I practiced at Travelling Group. My duty at market segments was a Tour
Guide, Sale- Marketing and Secrectary. I received and recorded information of
customers, shared specific information such as: name, age, address, tours, and price

and investigated customer ideas about the quality of the tour. Sometimes, I was
notified to accompany the delegation in some short tours in a few days to learn
more about business travel and tour guide.

Nguyen Thi Thanh Nga- 51B3

Supervisor: Nguyen Thi Lan Phuong


Internship Report

PART II:

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Department Of Foreign Languages

PRACTICUM EXPERIENCES

2.1. What I have done
I took my internship at International Travel Center - Nghe An Tourism Company
from February 17th, 2014 to April 14th, 2014. After two months practicing, I got
many valuable experiences to complete the report and use it in future.
Firstly, in my internship process, I met Mr.Ta Khac Uyen (the director of
international travel center) to know more information about the company where I
took my internship period. And then I was introduced to Mr. Hoang Van Truong
(Business Managers of center) who guided me during my internship time. He
guided me to know about how to work of this center. I attended some talks of the
staff of the center. I also learnt some specific works in the center, I received the
previous contracts of the company to reference, read and studied tourism

documents. I wrote presentation about tourist sites Nghe An, Ha Tinh, Da Lat. I was
introduced many skills like presentation, public speaking, management skill, etc. I
prepared necessary things for my tour: documents, gifts, hats, mineral water bottles.
I worked as a tour guide. I joined in some tours such as “Thanh Chuong – Quang
Binh- Quang Tri- Thanh Chuong”, “Vinh – Tran Temple – Hung Temple – Vinh”.
 Day 1 Thanh Chuong – Quang Tri
+At 6:00. The Tour guide and driver picked 70 members of Agribank of Thanh
Chuong district up at Thanh Chuong and start a trip to Quang Binh, Quang Tri
province.
Firstly, we went to Uncle Giap tomb at “Vung Chua- Đao Yen” and had lunch at
Huong Giang restaurant in Dong Hoi -Quang Binh.
+1.30 pm. I took tourists to the ancient citadel of Quang Tri where occurred the
battle of 81 days and nights of Quang Triʹs army to protect it.
+ 6.00 pm I took delegation to visit Dong Ha market to buy products which were
made in Thailand
+7.00 pm, we came back Medely hotel- Dong Ha, had dinner, checked in and rest.
 Day 2. Quang Tri- Quang Binh – Thanh Chuong

Nguyen Thi Thanh Nga- 51B3

Supervisor: Nguyen Thi Lan Phuong


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Department Of Foreign Languages

+7:30 am, we visited Truong Son cemetery, insensed to memorize heroic martyrs

who sacrificed everywhere Truong Son road to protect country in general and to
protect Quang Tri in specific in during the war against America.
+11.00am, had lunch at Thao Nguyen restaurant at Phong Nha – Ke Bang.
+ In the afternoon, we visited Phong Nha cave, sightseeing, and took photos.
+ 5:30pm, we came back to Thanh Chuong.
+ 10.00pm, I said goodbye tourists and we ended the trip.
Vinh – Tran Temple – Hung Temple – Vinh.
Day 1: Vinh – Tran Temple.
+ At 6.00 am: The guide picked visitors up at Vinh.
+ At 7.00 am: We had breakfast at Muong Thanh Hotel in Dien Chau District and
started to Nam Dinh.
+ At 12.30 am: we had lunch at Hoang Mai Restaurant in Ninh Binh City. And then
we went to Nam Dinh to visit Tran Temple.
+ At 14.30 pm: We went to Hung Temple.
+ At 18.30 pm: We arrived at Green Hotel in Viet Tri City, Phu Tho province,
checked in and rested. Then we had dinner at hotel’s restaurant. Visitors visited
freely.
o Day 2: Hung Temple – Vinh
+ At 7.00 am: we checked out and had breakfast at Green hotel’s restaurant.
+ At 8.00 am: Went to Hung Temple
+ At 11.45 am: we had lunch at Minh Trong restaurant. After that we returned to
Vinh – Nghe An.
+ At 7.00 pm: we had dinner in Nghia Dan District.
+ At 10.00 pm: I broke up tourists and ended tour.
Working as a tour guide in the company, I set the stage and mood for the
whole tour. It is the first and lasting impression the tourists will have of you. I learnt
Nguyen Thi Thanh Nga- 51B3

Supervisor: Nguyen Thi Lan Phuong

Internship Report

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Department Of Foreign Languages

to greet the tourists, attitude was friendly, sociable, willing to help the visitors, knew
the way how to introduce myself, my company, my tour (giving itinerary, setting
meeting point) answered many questions from visitors. I also learnt that a good tour
guide should be able to make their tourists feel safe, comfortable and interested
right away. Tourists with a good tour guide should have a clear idea of what they are
going to seen on their tours and understand the itinerary.
In addition, I worked as a saler- marketing. To become a marketing is not very
easy as I had thought before. I had to read and study a lot of documents which are
related to tourism, business and marketing, I found customer’s demands carefully
and wrote down all necessary information such as names, ages and the places where
they want to travel, time, price, a number of customers, etc. I read and studied a lot
of tourist attractions not only in Vietname but also in Lao, Thailand, Cambodia and
others places to give out good advices to customers, they can choose the best
destinations where are suitable for their time, money, and their demands. Beside I
also practiced lots of communication skills to have good conversation and
relationship with customers, to persuade them to go to my company. I went to many
places in Ha Tinh province for example Can loc high school, Xuan Dieu high shool,
Oceanbank, Hatico Group, etc to introduce the company and to sign tourism
contracts. Moreover, I found information about tourism marketing, and competitive
companies in Vinh and Ha Tinh province. I also signed car renting contracts in
Huong Huong Son and Can Loc district in Ha Tinh.
Besides, I worked as a secretary in the company. Secretary practice is not
simple. The first, the duty of a secretary may include answering customers’ inquiries

about the company and its products or services, sorting and handing out mails, a
switchboard, setting appointments, filing, keyboarding entry and performing.
Besider I also did variety of other office tasks, such as receiving, relaying telephone
messages and faxing messages, picking up and delivering the mail, opening and
dating stamp of all general correspondence, maintaining the general filing system
and filing all correspondence. And one of the most important works of secretary
was assisting in the planning and preparation of meetings, conferences and
conference telephone calls.
Sometimes, I also performed bookkeeping or cashiering duties. Some, but
not all, offices may expect the secretary to serve coffee or tea to guests, and to keep
lobbying area tidy
Moreover, I translated some documents which were related to company to
upload on website to introduce to customers about the International Travel center –
Nghe An tourism join- stock company, translated tourism documents about tourist
Nguyen Thi Thanh Nga- 51B3

Supervisor: Nguyen Thi Lan Phuong


Internship Report

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Department Of Foreign Languages

sites in Viet Nam such as Nghe An, Hue, Da Lat tourism for foreigner tourists to
know more about tourism, culture, custom, etc in Viet Nam. They came to Viet Nam
more and more. I also translated a presentation about Lao tourism- travelling the
land of million elephants (see appendix) for Vietnamese tourists understand more
Laos. As a secretary, I also translated many tour programmes including domestic

and outbound tours for instance “Thanh Chuong- Quang Binh- Quang tri- Thanh
Chuong”, “Vinh- Nha Trang- Da Lat- Vinh”, “Vinh- Vientience- Vinh” (see
appendix), translated car renting contracts, tourism contracts, and other documents.
Furthermore, with this job, I learnt new technical terms in tourism, improved
translating skills. I could be better contacting with everybody. Consequently, in
order to give satisfaction to fastidious customers, I must be patient and harmonized.
I have to sympathize and listen to all requests from visitors. They are nice,
courteous, and polite so my job is favor and safety. My mistake service mistakes
were always been sympathized by them.
In summary, this is a job which requires neat appearance, good sense of
humor and clear speaking voice. Especially, I must patiently investigate, has
specific knowledge and be able to communicate well. Maybe these are reasons
which make me change my thoughts and bad habits. Hence, I loved this job. It gave
me a patient virtue and professionally working style
2.2. New skills acquired and skills improved
I improved many my skills in my internship process at International Travel
Center - Nghe An Touris skill. It is undeniable that communication skill is
indispensable elements for all fields. This factor is very important to everyone in
general and tour guides, sale –marketing in specific. This shows how to carry out
smooth transactio m Joint- Stock Company.
First of all, I improved communication ns and travel guides how to introduce
about the company, tours as I worked as a tour guide tour guide. Communication
skill was very necessary for me in contacting with the customers.
Furthermore, I improved business skill. I was guided some works by Mr. Uyen
and Mr. Truong. When I met customers to introduce about the company and to sign
contracts, I had to notice my appearances and gestures. I had some difficulties at the
beginning because it was the first time I did these works. But I gradually became
confident and achieved success.
Besides, I improved public speaking skill due to the fact that during my
internship time, I talked to many people: tourists, customers. I stood in front of

Nguyen Thi Thanh Nga- 51B3

Supervisor: Nguyen Thi Lan Phuong


Internship Report

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Department Of Foreign Languages

many tourists to present information about tourism when I guided tours. So I had to
adjust my strong voice, have good intonation and gesture.
In addition, I improved my translation skill. I translated some tour
programmes including domestic tours: Vinh – Pu Mat national park; Thanh
Chuong – Quang Binh – Quang Tri – Thanh Chuong and international tours: VinhVientience- Vinh. I also improved my vocabulary through translating them.
Translation in tourism field is not easy. It is complicated progress which involves
many steps. Therefore, I also learnt the steps of translation. Steps in translation are
establishing project, exegesis, transfer and initial draft, consultation, final draft.
Besides, I also improved calculating skills. This is an essential element. It is
very useful for me. When I went to market or guided tours, I had to design many
tour programmes which suitable for tourists̓ demand, time, money. So one of the
most necessary things to become a sale – marketing is rapid and accurate
calculating. I can count money for renting car, meals, hotels, etc.
In addition, I studied dealing with problems with skills that might happen.
During most tours, there will be some problems. No tour can be ever perfect. Many
times, problems are from the causes beyond control of the tour guide. Sometimes it
is because of the tourists. However many problems can be avoided such as loosing
and fail to follow schedule or to know what I should do when lost way, miss time.
One of the most important things of tour guides and sale marketing is clever and

intelligent. A good tour guide should be able to see a problem coming before it
actually happens. A good tour guide should be able to avoid many smaller problems
or deal with them so that most tourists do not even known there was a problem. If
there is big problem, a good tour guide always inform there tourists of what is
happening. A good tour guide is a good listener, taking the advices and comments of
the tourists and choosing the best solution.
Besides, I learnt group management skill. The safe of my tourists was my
responsibilities. To avoid any problems and to make sure that everybody enjoyed
themselves I must control my group. This means making sure that everybody could
see and hear properly and that everybody felt comfortable and safe. I reviewed
safety issues such as crossing streets, personal belongings, etc, used the “umbrella
method” to lead the group, headed count to make sure you have all your group
members. Position myself so that you did not block the tourists’ view. I realized that
a good tour guide should be well positioned. He should also be fast when walking in
front of all times when leading the group and at the back at all times helping
everybody cross the street. Tourists should be feel safe and be able to see and
understand everything the tour guide was saying.
Nguyen Thi Thanh Nga- 51B3

Supervisor: Nguyen Thi Lan Phuong


Internship Report

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Department Of Foreign Languages

Finally, I improved some life skills. I understood more others psychology. I got
more sociable, friendly, and boadened my relationship with society. Besides, I also

learnt how to fix some simple errors of some machines such as: computer, camera,
printer, fax machine, etc.
2.3. Management techniques observed
Joint-stock enterprise is a popular typical model of market economy. The
organizational structure of management in the company is clear separation of
powers among parts. It depends on the proportion of each shareholder's capital.
I learnt management efficiently. Each employee has a different work schedule,
most of the time they spend to work, although they are rarely present in the
company. The heads of departments manage their employees through their own
work schedule. Beside the strict management, board of directors is very close to the
staff, especially for new employees and internship students. They are present
immediately when employees have any difficulty. Through the management
employees in company, I realized that each worker works effectively or not depends
on the good management. In fact, I had many experiences in management
techniques. They will be useful experience with me for my job in the future.
2.4. Classroom skills employed
I was very lucky and proud when I had the practical working experiences
under guidance of experienced director of the center and professional tour guides in
the company. I studied many things from them. I knew how to be successful.
First of all, I applied the knowledge about tourism (English for tourism). I used
many specialized terms in the field of tourism. I knew how to choose and use the
suitable, formal language, when I introduced about destinations to visitors.
Secondly, I used what I have learned in the lecture at Vinh University to work.
I applied such skills as reading and writing. I read many documents, designed tour
programmes.
Moreover, I also applied public speaking skill to present information about
places when I guided tour, met customers to consult and signed contracts. I should
be confident and have strong voice, good intonation, clear purpose, careful
preparation, punctuation, body language, etc.
Besides, I applied knowledge about tourist sites in Lao and Thai Lan what I

knew through Lao and Thailand’s students whom I was tought Vietnamese in an
Nguyen Thi Thanh Nga- 51B3

Supervisor: Nguyen Thi Lan Phuong


Internship Report

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Department Of Foreign Languages

international volunteer program to present information about Lao and Thailand
tourism for customers.
In addition, I also used such skills as listening, speaking and interpreting. I
worked as a tour guide for an outbound tour. I had to listen and speak with the
foreign tourists. I interpreted for them to understand about necessary information
when they travel in Vietnam. I concentrated my mind. I also did note taking and
used a small paper to write main words of sentence when talking with foreigners. It
was easy for me to interpret,
Furthermore, I applied the knowledge about Bristish and American study
which studied in Vinh University last year. Understanding Vietnamese and
American culture, I easily interpreted the things relating to two nations' culture.
Finally, I applied my note taking skill and short-term memorize skills. This
was easy for me to for instance using signs, symbols, abbreviations and keywords.
2.5. Problems encountered
I practiced at International Travel center- Nghe An Tourism joint-stock
Company. I met many difficulties in my internship period.
First of all, I had lacked of technical term about tourism, as well as information
about tourist sites. In fact, I had to use the dictionary and searched on the internet

much to become a tour guide and sale- marketing in company. Besides, I also had
to study a lot of experience from my boss and other tour guides in this company.
Secondly, I hadn’t many opportunities to work because the time for my
internship was short. As we known, to become a good tour guide, sale- marketing or
secretary we need a lot of experience
Finally, I had to work in a complex group. It was very difficult for me to
understand each department, and employee’s works in the company, a reasonable
time for each person in the group.
To sum up, I had many difficulties in internship period. I promise by myself
that I will study harder to obtain my objectives in translation and interpreting.
2.6. Lesson learned
First of all, I leant how to become a good tour guide. A good tour guide should
select suitable language to introduce and explain to visitors about the cultural
heritage and nature of a particular region which were recognized by authority. If
Nguyen Thi Thanh Nga- 51B3

Supervisor: Nguyen Thi Lan Phuong


Internship Report

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Department Of Foreign Languages

you want to be an experienced tour guide, you should create many opportunities to
demonstrate my capabilities. To become a tour guide is not easy. You should adjust
to your work much, often get away from home, especially you usually work on
holidays and special days.
Moreover, I knew how to become a good Sale- marketing. To become a

successful marketing, the first step, you have to have information finding skill to
develop your market (understanding about general market, your customer’s
demand, others competitive companies in the market). The second step, you have
good communication to build good relationship with customers. And one of the
most important things of sale- marketing is convincing skill. You have to convince
the customers to come to your company
Besides, Becoming a professional tour guide and good marketing, you had to have a
lot of important factors. The first thing is passion, have a good voice, proficiency in
foreign languages. The second thing is hard working, non-stop studying and always
getting along with everyone. The third thing is to be intelligent, quick and clever to
deal with some problems which may happen during you tour. Beside knowledge
and skills as mentioned above, you need to have good health. You have to go to
many places with different weather. If you do not have a good heath, you will not be
able to continue your work.
Finally, I had many experiences about the side in tourism. You should have
many new words in all fields. Moreover, you should take care of yourself to ensure
having a good health. It will help you finish your work well.

Nguyen Thi Thanh Nga- 51B3

Supervisor: Nguyen Thi Lan Phuong


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Internship Report

Department Of Foreign Languages

PART III: RECOMMENDATIONS

I am very happy and proud to be a student of the Department of Foreign
Languages - Vinh University. I am quite lucky to take my internship in International
Travel center- Nghe An Tourism Joint- Stock Company. After my internship period,
I would like to make some recommendations.
Firstly Teaching staffs in the department are experienced teachers who have
effective teaching methods, and are in favour of the majority of students. I have
learned so many useful things from teachers. However, with the later course, as
conditions grow more social, teaching methods for students should also look more
into realistic . Besides, Vinh University should link with more companies in which
have good conditional for students to take their internship, to study effectively and
have opinion to show their capabilities.
Moreover, department of foreign languages should invest more in teaching
translation and interpreting by creating having more chances for students to
practice with the foreigners living in Vinh city. It will help students have good
communication environment and be more confident.
Finally, the internship students should be more confident in their works and
Internship students should do like official workers in that companies.

Nguyen Thi Thanh Nga- 51B3

Supervisor: Nguyen Thi Lan Phuong


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Internship Report

Department Of Foreign Languages

PART IV: CONCLUSION

In my internship process at International Travel Center – Nghe An Tourism
Joint- Stock Company, I learned many useful things that I had ever known before. It
was considered the most meaningful time period for me.
First of all, I learned how to talk and work with customers through guidance of
travel and marketing. I had to have different behaviors to work effectively.
Secondly, I learned how to work as a professional Tour Guide, good SaleMarketing and Secretary. I knew that it wasn’t easy to reach this but I believed that
my passion and non- stop studying will bring me successes in the future.
Thirdly, a tour guide is the person who travels with tourists for a period time,
takes all the responsibilities to organize the tour and arranges other activities such as
check- in, check-out, meals, giving commentary, and dealing with problems that
may have, a tour guide have to provide assistance, information, cultural, historical
about religious, historical sites, and at venues of other significant interest.
Fourthly, I knew how to choose and use suitable and formal language to
introduce tourist sites to visitors. Voice projection - failure to understand or hear the
tour guide is the main reason that tour group break up and drift away from their tour
guide. Not only do visitors need to hear me but they must also understand what I am
saying. I learnt that a tour guide had to stand with correct position, talk loudly
enough so that everybody can hear, talk clearly enough so that everyone can
understand, use various my voices. Moreover a good tour guide should be able to
control their voice so that everybody can hear them even if you are in a pagoda
cannot talk loudly, use various my voice so that the commentary captures the
attention and interest of their tourists
Fifthly, I improved many my skills such as communication, presentation,
convincing, counting skill etc, especially I became more intelligent, active, sociable
and more mature. I broadened my relationship, understood more about tourism,
politics, culture, society, etc.
Sixthly, I had some practical working experiences under guidance of an
experienced director of international travel center and good tour guides and knew
how to be successful in translation and interpreting. As for a translator is not only
good at foreign languages but also has skillful in using the mother tongue to

translate. Avoiding translating word by word, the sentences should be shorten to get
the final smoothly result. How to apply accumulated experiences is also one of
necessary requirements for better translations.
Nguyen Thi Thanh Nga- 51B3

Supervisor: Nguyen Thi Lan Phuong


Internship Report

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Department Of Foreign Languages

Moreover, translators need to evaluate the original documents then arrange to
translate. Before translating, the translators should move their eyes to get the
content of documents. After that go into the details of the structure in each sentence,
each word. A professional translator needs to have an objective attitude to convey
the original contents. It is very important. The translations must be exactly to the
initial documents, whether they are interesting or not.
Finally, lectures, experiences and advices from Teachers in university were
useful for me. I applied them much in my internship process and ues it in the future.
In conclusion, this internship process was very useful for me. It helped me to
understand more about tourism and tour guide, sale-marketing and secretary s’
works and to improve translation and interpreting skills.

Nguyen Thi Thanh Nga- 51B3

Supervisor: Nguyen Thi Lan Phuong

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Internship Report

Department Of Foreign Languages

APPENDIX
Tour program
NGHEAN TOURISM JOINT- STOCK COMPANY
INTERNATIONAL TRAVEL CENTER
Address: No. 39 – Quang Trung Stress– Vinh city – Nghe An provice
Phone number: 038.3.844.692 – 3.835.476 Fax: 0383.843.635
Email:

website: ngheantourism.net

Travel programe 2014

Time: 5days/ 4 nights
Transportaion: Vietjest air
DAY

THE TRIP

SERVICE

DAY
1

vinh – DA LAT

Have lunch and dinner

6h30am. Car and Tour guide of NA – TOUR – Nghe
An tourism joint- stock company pick delegation up
in Vinh and start the trip to Vinh airport , Vietjest air
take tourists to Da Lat at 8. 05am – arrive in Da Lat
at 9.35am. The tour guide takes you to the central of
the city, have lunch at restaurant. Check in and rest.
In the afternoon: visiting Truc Tam Zenmonastry
and Da Lat Flower Park with thousands of
colourful ,the tourists can see a lot of flowers
everywhere- on the stresses, windowns, houses …
visting and taking photos at Xuan Huong Lake.

Nguyen Thi Thanh Nga- 51B3

Truc Tam Zenmonastry

Supervisor: Nguyen Thi Lan Phuong


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In the everning, The tourists can go freely in fog city

at night.

DAY
2

DA LAT –NHA TRANG

Have breakfast, lunch
and dinner

After having breakfast, 7.00 am, the tourists start to
Nha Trang Beach. At 12.00, the delegation have lunch
at restaurant along the right way.
in the afternoon, coming to Nha Trang , check in
and rest, Tourists visit Vinpearl land– A beautiful
Island where was held Miss contest in 2006, miss
VietNam and remarkable cutural events in VietNam.
The tourists have opportunity to enjoy delicious foods
and sightseeing beautiful landscape in Nha Trang
Beach in the height of VinPearl Land Carbin –the
longest ones over the world. Resting in Nha Trang.

DAY
3

Nha Trang Bay

VISITING NHA TRANG – DA LAT Have breakfast, lunch
and dinner

After having breakfast, 7h00 am, tourists start to
Thap Ba Ponagar. And then come to Long Son
pagoda – is the oldest ones in Nha Trang city, buy
souvenirs at Dam market or swim at Thap Ba
swimming pool etc. Having lunch at restaurant.
In the afternoon, Car and tour guide will take you to
Da Lat city, check in, have lunch and rest there. After
having dinner the tourists can enjoin Can wine and
take part in the space of gong culture in the central
highlands. Resting in Da Lat city.
DAY
4

TRAVELLING DA LAT

Nguyen Thi Thanh Nga- 51B3

Tri Nguyen Acquarium

Have breakfast, lunch
and dinner
Supervisor: Nguyen Thi Lan Phuong


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Internship Report

Department Of Foreign Languages

In the afternoon, after having dinner, Driver and tour
guide take you to the Valley of Love- is the one of the
most romantic spots in Da Lat, visit Bao Dai’s
summer Palace- located in Trieu Viet Vuong stress,
was built in 1933 – was made of three imperial
buildings with the part called Dinh III being the best
known and most visited. The tourists can visting
Datalan wartefall – is an adventurous place, the
landscape is very beautiful and spectacular. Having
lunch at restaurant.

The Valley of Love

In the afternoon, the tourists visit to golden ValleyTourists visit the space of garden with poetic names
such as: “Quite Garden”, Do Quyen waterfall…etc.
after finishing visit , the tourists come back to
hospital ,check in and rest. Having dinner at
restaurant.
In the everning, the tourists go shopping freely at Da
Lat night market.
Day
5

DA LAT – VINH

Have breakfast

6.00 am, Having breakfast, Checking out. Driver and
Tour guide take the tourists to Lien Khuong airport –
Da Lat. at 10.00am, Getting on the plane (Vietjest

air). 11.45am, coming back to vinh. Saying goodbye
tourists.
The space of Gong Culture
in the Central Highlands

End of the tour! Seeing you again.

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Supervisor: Nguyen Thi Lan Phuong


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Internship Report

Department Of Foreign Languages

Package prize for one tourist
............................7.000.000.VND/ pER.............................
 INCLUDING:
- The car has air- conditioner- new branch
- Staying in 2 or 3 star hotels, central of the city, (double room - 4 guests/ room).
- Meals acoring to the program: (230.000vnd/ person/ day).
-Travel ticket at sites (one time).
- package ticket - entering gate tickets, taking part in activities in
VinperLand.500.000vnd/ per
- Tour guide serves the whole trip
-Mineral Warter (a bolt / guest / day).
-Travel insurance (15.000.000vnd/ per/ in an accident)

- Air ticket Vinh – Da Lat – Vinh (Vietjest)
 NOTE:
1. The Chirldren from 1 to3 years old: free (eat + stay with their parents).
2. The Chirldren from 4 to 9 years old: couting a half (eat and stay on their own).
3. 10 years old and more than: couting like a dult

Nguyen Thi Thanh Nga- 51B3

Supervisor: Nguyen Thi Lan Phuong


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Internship Report

Department Of Foreign Languages

Ngh an tourism joint- stock company
INTERNATIONAL TRAVEL CENTER
Add: No, 39 Quang Trung Stret- Vinh City- Nghe An
Province
Tel: + (84 38) 3844 692 -3835476

Fax: +(84 38).3843 635

Email: ngheantour@ hn.vnn.vn
Website: ngheantourism.net

WELCOME TO LAO!
Laos is a country yet untouched by the modern demands, the life is quite

speaceful. Its beauty lies in the Lao people, century-old traditions and heritage, and
its lush, pristine landscape.
The Peoples’ Democratic Republic of Laos is located in the center of
Indochina, borders with China to the North 416 kilometers, Thailand to the West
1,835 kilometers, Cambodia to the South 492 kilometers and Vietnam to the East
1,957 kilometers.
With a total area of 236,800 square kilometers, around 70% of Laos is
mountainous, reaching a maximum elevation of 2,820 meters in Xieng Khouang
Province. The landscapes of northern Laos and the regions adjacent to Vietnam, in
particular, are dominated by rough mountains.
The Mekong River is the main geographical feature in the west and, in fact,
forms a natural border with Thailand in some areas. The Mekong flows through
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Supervisor: Nguyen Thi Lan Phuong


Internship Report



Department Of Foreign Languages

nearly 1,900 kilometers of Lao territory and shapes much of the lifestyle of the
people of Laos. In the South the Mekong reaches a breadth of 20 kilometers,
creating an area with thousands of islands.
Most of the year is hot and humid. Laos has a tropical climate with two
distinct seasons. The rainy season is from the beginning of May to the end of
September, and the dry season is from October to April. The yearly everage
temperature is about 28 degrees Celsius, rising to a maximum of 38 degrees Celsius

from April to May.
Lao people are frank, open and friendly, and they are a strongly developed
sense of courtesy and respect. Everyone who adheres to the latter will receive a
warm welcome.
- The best time to visit Laos is between November and April.
- The hot season from March to May is very dry and certain river trips are
not possible.
Clothing During the hot season, January to April, bring light clothes in cotton
and linen, sunglasses and a hat. Sunscreen and bug repellant is also recommended.
From November to December, the cold season, it is a good idea to bring warm
clothing such as coats and jackets for the morning and evening, and even more so if
you are visiting the mountainous regions of the North. From May to October, during
the rainy season, it is best to have waterproof clothoes. It is best to wear easily
removable shoes or sandals when visiting the te\mples.
Vientiane- Vientiane is the capital and largest city of Laos, situated on
the Mekong River near the border with Thailand. Vientiane became the capital in
1563. Vientiane was the administrative capital during French rule and, due to
economic growth in recent times, is now the economic centre of Laos.
In the old part of Vientiane city, an attractive and interesting settlement is
situated along the Mekong River where the ancient temples, museums, monuments
and parks are all located just a short distance apart.
The cosmopolitan capital of Laos- Vientiane- has galleries, boutiques,
theatres, nightclubs and internet cafe, making it a major attraction for visitors from
all around the globe. Although the city is small, it has a great variety of restaurant
serving both Lao and foreign cuisine.

Nguyen Thi Thanh Nga- 51B3

Supervisor: Nguyen Thi Lan Phuong

Internship Report



Department Of Foreign Languages

2.1 Vientiane- Vientiane is the capital and largest city of Laos, situated on
1563. the Mekong River near the border with Thailand. Vientiane became the capital
in Vientiane was the administrative capital during French rule and, due to economic
growth in recent times, is now the economic centre of Laos.
In the old part of Vientiane city, an attractive and interesting settlement is
situated along the Mekong River where the ancient temples, museums, monuments
and parks are all located just a short distance apart.
The cosmopolitan capital of Laos- Vientiane- has galleries, boutiques,
theatres, nightclubs and internet cafe, making it a major attraction for visitors from
all around the globe. Although the city is small, it has a great variety of restaurant
serving both Lao and foreign cuisine.
Luang Prabang has both natural and historical sites. The natural tourism
sites are the Kuang Si Falls, Tat Sae Waterfalls and Pak Ou Caves, located in the center
of the town has broad views of the town and river systems, and is a popular place to
watch the sun setting over the Mekong River. At the end of the main street of Luang
Prabang is a night market where stalls sell shirts, bracelets and other souvenirs.
The Haw Kham Royal Palace Museum and the Wat Xieng Thong temples are the most
well known historical sites. The town, particularly the main street is dotted with
many smaller wats such as Wat Hosian Voravihane. Every morning at sunrise, monks
walk in a procession through the streets accepting alms offered by local residents,
an event popular with tourists but subject to some controversy surrounding tourist
etiquette.[4] Mountain biking is quite common, with people often biking around the
town or to the waterfalls for the day.

Mekong river moss, served fried, is one of area's specialty foods and is served

at many local eateries.

Nguyen Thi Thanh Nga- 51B3

Supervisor: Nguyen Thi Lan Phuong




Internship Report

Department Of Foreign Languages

CÔNG TY CỔ PHẦN DU LỊCH NGHỆ AN
Trung Tâm lữ Hành Quốc Tế
Địa chỉ 39- Quang Trung – Thành Phố Vinh- Tỉnh Nghệ An
Điện thoại : + (84 38) 3844 692 -3835476
Email: ngheantour@ hn.vnn.vn

Fax: +(84 38).3843 635

Website: ngheantourism.net

Chào mừng bạn đến với đất nước Lào
Lào là một quốc gia chưa bị ảnh hưởng bởi các nhu cầu của hiện đại hoá,
cuộc sống ở đây khá là bình n. Vẻ đẹp đó được thể hiện ở người dân Lào, ở các
di sản văn hoá và truyền thống qua nhiều thế kỷ nay, và vẻ đẹp đó cịn được thể
hiện rỏ ở nhiều phong cảnh xanh tươi và hoang sơ.

Nước Cộng hòa Dân chủ Nhân dân Lào nằm ở trung tâm của Đông Dương,
cách Trung Quốc 416 km về phía Bắc, Phía tây cách Thái lan 1,835km, phía nam
cách Campuchia 492 km và phía Đơng giáp với Vietnam khoảng 1957 km.
Với tổng diện tích 236.800 km vng, khoảng 70% địa hình Lào là miền
núi. Các cảnh quan của miền bắc Lào và các khu vực tiếp giáp với Việt Nam, đặc
biệt, bị chi phối bởi các dãy núi cao.
Sơng Mekong là dấu mốc địa quan trọng ở phía tây nước Lao, và đả tạo nên
một biên giới tự nhiên với Thái Lan ở một số vùng. Sông Mekong chảy qua gần
1.900 cây số lãnh thổ Lào. Dịng sơng này củng có ảnh hưởng rất lớn đến phong
cách sống của người dân Lào. Ở miền Nam sơng Mekong có chiều rộng 20 km, tạo
ra một khu vực với hàng ngàn đảo
Ở Lao hầu hết là nóng và ẩm quanh năm. Lào có khí hậu nhiệt đới gió mùa
với hai mùa rõ rệt. Mùa mưa từ đầu tháng năm đến cuối tháng Chín, và mùa khơ từ
tháng Mười đến tháng Tư. Nhiệt độ trung bình hàng năm là khoảng 28 độ C, tăng
đến tối đa là 38 độ C trong thángTư tới tháng Năm.
Nguyen Thi Thanh Nga- 51B3

Supervisor: Nguyen Thi Lan Phuong


Internship Report



Department Of Foreign Languages

Tại Vienchan nhiệt độ tối thiểu là 19 độ C là được mong đợi trong tháng
Giêng. Ở miền núi, tuy nhiên, nhiệt độ giảm xuống thấp 14-15 độ C trong những
tháng mùa đông, và trong đêm lạnh, có thể dễ dàng đạt đến điểm đóng băng.
Người lào thẳng thắn, cởi mở và thân thiện, và họ rất lịch sự và tôn trọng

người khác. Tất cả những người tới đây sẽ nhận được chào đón một cách nồng
nhiệt.
- Thời gian tốt nhất để tham quan du lịch ở Lào là giữa tháng mười một và
tháng tư.
- Mùa nóng từ tháng Ba đến tháng năm rất khơ và các chuyến đi sônglà
không thể thược hiện được.
Quần áo Trong mùa nóng, tháng một đến tháng tư, mang theo quần áo nhẹ,
vải lanh, kính mát và mũ cả năm dài. Kem chống nắng và kem chống côn trùng. Từ
tháng mười một tháng mười hai, mùa lạnh, tốt nhất là bạn nên mang quần áo ấm
như áo len và áo khoác cho buổi sáng và buổi tối, và thậm chí nhiều hơn như vậy
nếu bạn đến các khu vực miền núi phía Bắc. Từ tháng năm đến tháng mười, mùa
mưa, tốt nhất là mang quần áo không thấm nước. Cách tốt nhất là mang giày dễ
dàng tháo rời hoặc dép khi quý khách đến thăm ngôi đền.
Một trong những địa điểm thu hút ối với du khách đó là Vienchan. Vienchan
là thủ đô và củng là thành phố lớn nhất của Lào, nằm bên bờ sông Mekong gần với
đất nước Thai Lan. Vienchan trở thành thành phố vào năm 1563.Vienchan là một
trung tâm chính trị từ thời pháp thuộc, và cho tới bây giờ đả trở thành một trung tâm
kinh tế phát triển của Lào. Thành phố Vienchan là một khu vực hấp dẫn, thú vị nằm
dọc theo bờ sông Mekong nơi có những ngơi đèn cổ, viện bảo tàng, các di tích và
các cơng viên.
Thủ đơ của Lao- Vienchan nơi có phịng trưng bày, cửa hàng, nhà hát, câu lạc
bộ đêm, café, và nhiều hoạt thu hút du khách trên toàn thế giới tới đây. Mặc dù
Vienchan là thành phố cịn nhỏ nhưng có rất nhiều nhà hàng nhiều loại ẩm thực
phục vụ cho cả du khách trong nước và nước ngồi.
Luang Prabang có nhiều di tích lịch sử. Những địa điểm du lịch tự nhiên như
là thác Kuang Si , Tat Sae Thác nước và hang động Pak Ou . Nằm ở trung tâm của thị
trấn cóthẻ nhìn được tồn bộ thị trấn và hệ thống sơng ngịi, và là một nơi tuyệt vời để xem
mặt trời lặn trên sơng Cửu Long. Ở cuối con đường chính của Luang Prabang là một chợ
đêm, nơi quầy hàng bán đầy đủ các loại áo sơ mi, vòng đeo tay và quà lưu niệm khác. Bảo
tàng Cung điện Hoàng gia Haw Kham và đền Wat Xieng Thong là một trong những di tích

lịch sử nổi tiếng nhất. Ở thị trấn, đặc biệt là đường phố chính là rải rác với nhiều ngơi chùa
Nguyen Thi Thanh Nga- 51B3

Supervisor: Nguyen Thi Lan Phuong