Báo cáo thực tập tốt nghiệp tiếng anh (15)

Internship Report

Foreign Languages Department

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ACKNOWLEDGEMENT
First of all, I would like to express my deepest gratitude to Mrs. Vu Thi Viet
Huong – my supervisor, who teaches and supports me a lot during my internship.
Secondly, I also give my thanks to all of teachers at Foreign Language
Department who provide me lots of important knowledge during the course. I am
grateful for your help and transfer precious experiences, which will prepare me for
knowledge to get to the real life.
Thirdly, and I would like to take this opportunity to say thank to Mr.
Nguyen Minh Dung - the leader of guide
department of the company and all staffs in Thao Dan Limited Company.
Thank you very much for your kind cooperation during my internship.
Finally, I would like to express my sincere thanks to my friends and my family
who were always beside me during my internship.
Nghe An, April, 2014
Tran Thi Thuy Ha

Supervisor: Vu Thi Viet Huong (M.A)

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Student: Tran Thi Thuy Ha_51B3


Internship Report

Foreign Languages Department

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INTRODUCTION
Tourism is a service industry that has become the popular demand of the people
in every country. In the context of global economy, Vietnam is making the biggest
effort to keep up with rich countries and to become a great nation in the world.
Nowadays, with the development of national industrialization and modernization,
tourism has become one of the key industries with values of Vietnam cultural and
economic. Vietnam tourism is increasingly developing and plays an important role in
the economy. Before people's needs are mostly necessities such as food, housing,
clothing, transportation.
But nowadays, they wish to travel to exchanges, to improve themselves, to
explore nature, culture, people. This has resulted in establishing and improving many
tourism companies in Vietnam. Realizing this problem, I chose Thao Dan Limited
Company for graduation practice. During the internship, I found about general
practical place, learned about tourism experiences from all of members in the
company, especially the guides and marketing.

Supervisor: Vu Thi Viet Huong (M.A)

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Student: Tran Thi Thuy Ha_51B3


Internship Report

Foreign Languages Department

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CHAPTER I: INTRODUCTION AND OVERVIEW OF THE
ORGANIZATION’S COMPANY
1.1. Name and address of the Company
I practiced at Thao Dan Limited Company located at Pham Dinh Toai Street,
Vinh City, Nghe An Province. This company was certificated business registration No.
2901379267 on April 24th, 2009 by Nghe An Department of Planning and Investment.
Phone number: 0388.602.325 – Fax: 0388.602.325
Hotline: 0915.015.777
Email:
Website: www.thaodantravel.com
1.2. Mission and function of the company:
Established in April,
2009
by Mrs.
Nguyen
Thi Hoa, Thao
Dan
Limited Company has been developing and knowing by a lot of customer in Vietnam
through 5 years of operation. Located at 119 Nguyen Van Cu Street, Vinh City, Nghe
An province. And then moved to Pham Dinh Toai Street, Vinh City, Nghe An province
that is a convenient place for customers to know as well as for tourism business.
At the time, the company has eleven employees who are very good and friendly.
In which, guide department has five members, marketing department has two members
and accounting has
one member.
All of them are well
educated as well as friendly and enthusiastic.

They always try their best to complete assigned task and help me in my work.
Moreover, facilities and office equipment are well-prepared and modern.
Thao Dan Limited Company is a tourism company specializing in organizing and
selling tours in domestic and international regions. The domestic tours consist of the
tours visiting central region such as Vinh - Thien Duong Cave - Tam Co Grotto - Vinh,
Do Luong – Hue – Da Nang – Hoi An – Do Luong, Vinh – Phong Nha Cave – Quang
Tri – Hue – Vinh, the tours in northern provinces such as Vinh – Bai Dinh Pagoda –
Hoa Lu Old Capital – Ca Than Spring – Vinh, Vinh – Yen Tu Pagoda – Hung Temple
Vinh. and other tours in southern provinces such as Vinh – Sai Gon – Con Dao –
Vinh, Vinh – Vung Tau – Nha Trang – Vinh and Western – Cuu Long.
Furthermore, the company is trying to open many new attractive and wonderful
tours for customers in the near future as well as to become an ideal and trust
destination for all tourists.
Up to now, travel operations of company always are effective in the area. The
company had good trained tour guides who are young, friendly and enthusiastic. They
have professional skills. It helps the operation of the company develop.

Supervisor: Vu Thi Viet Huong (M.A)

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The company tried to be progressive and dynamic company, improving the
powerful potential of intellectual capabilities of the company and the available modern
technologies.
1.3. The structure of the company:
General Director

Management Director

Vice Director

Guide

Marketing

Account

Department

Department

Department

The staffs:
-General director: Mrs. Nguyen Thi Hoa
-Management director: Mr. Nguyen Van Thanh
-Vice director: Mrs. Nguyen Thi Bich Hanh
- Guide department: + Mr. Nguyen Minh Dung (leader)
+ Mr. Tran Huu Long
+ Mr. Nguyen Sy Tung

Supervisor: Vu Thi Viet Huong (M.A)

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Foreign Languages Department

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+ Mr. Nguyen Hai Ngoc
+ Ms. Tran Thi Thuy Ha
-Marketing department: Mr. Le Van Anh and Ms. Dang Thanh Quynh
-Account department: Ms. Nguyen Thi Chung
1.4. Sumary of the duties and the responsibilities performed by the intern of the
company.
I am lucky to take a good opportunity at Thao Dan Limited Company during my
internship time. My duty at this time is sharing works with the accountant and
marketing such as booking rooms, signing contracts, I received and recorded
information of tourists, shared specific information such as: name, address, tours, and
price. I was notified to accompany some short tours in a few days to learn more
experience about tour guide.

Supervisor: Vu Thi Viet Huong (M.A)

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Student: Tran Thi Thuy Ha_51B3


Internship Report

Foreign Languages Department

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CHAPTER II: PRACTICAL EXPERIENCES
2.1. What I have done
After two months practicing at Thao Dan Limited Company, from February, 17 th to
April, 14th. I got many valuable experiences to complete the report and use it in future.
I had chance to work as a tour guide to provide information about cultural and
historical of sites to visitors. I joined some tours such as Vinh – Quang Binh – Quang
Tri – Vinh, Thanh Chuong – Tran Temple – Hung Temple – Thanh Chuong.
 Vinh – Quang Binh – Quang Tri – Vinh:
Day 1: Vinh – Quang Binh.
- At 6.00 am: The guide picked up at Vinh and started to Quang Binh, had
breakfast at Cong Doan Restaurant in Ha Tinh City.
- At 10.00 am: Dropped in Vo Nguyen Giap Tomb at “Vung Chua – Dao Yen”
in Quang Trach District, Quang Binh province.
- At 11.30 am: We had lunch at Huong Giang Restaurant in Dong Hoi City.
After that, continued to Quang Tri.
- At 18.30 pm: We arrived at Me Kong Hotel in Quang Tri, check in and rest.
Then had dinner at restaurant of this hotel. Independent visited.
Day 2: Quang Tri – Vinh.
-

At 6.30 am: Had buffe at hotel then check out.

At 7.30 am: Got under way to Quang Tri Ancient to incense for fallen hero
here. After that visited and bought something at Dong Ha Market.
- At 11.30 am: Had lunch at Huu Nghi Restaurant, Dong Ha City and then
came back Vinh City.
- At 6.30 pm: Broke up tourists and ended tour.
 Thanh Chuong – Tran Temple – Hung Temple – Thanh Chuong:
Day 1: Thanh Chuong – Tran Temple.
- At 5.30 am: The guide picked up at Thanh Chuong
- At 6.00 am: Had buffe at Muong Thanh Hotel in Dien Chau District and
started to Nam Dinh.
- At 12.20 am: Had lunch at Trang An Restaurant in Ninh Binh City. Then
came to Nam Dinh to visited Tran Temple.
- At 14.30 pm: We got under way to Hung Temple.
- At 18.30 pm: We arrived at Sinh Thai Hotel in Viet Tri City, Phu Tho
province, check in and rest. Then had dinner at hotel’s restaurant.
Independent visited.
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Internship Report

Foreign Languages Department

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Day 2: Hung Temple – Thanh Chuong:

-

At 6.30 am: Had breakfast at hotel’s restaurant.
At 7.30 am: Went to visit Hung Temple
At 11.00 am: Came back Sinh Thai Hotel, had lunch and check out. After
that returned Thanh Chuong – Nghe An.
At 7.00 pm: Had dinner at Cay Dua Restaurant in Nghia Dan District.
At 10.00 pm: Broke up tourists and ended tour.

When picking tourists up to begin a trip, I greeted them with a friendly and
open attitude. First of all, I introduced a little background of the company, myself and
the tour (about subject, content), then I gave them itinerary of trip and set meeting
points during tour. Along the road, I also gave some information about places which
the tour passes. During visiting time, I managed tourists carefully, head counted
regularly to make sure I have all of them.
In addition, I also shared works with marketing and accountant as called to
book rooms, calculated expenditure of tours, sent the insurance request to the AAA
insurance company, went to sign the tour and car for rent contracts. When the
company got information of tourists include name, age, address, tour, number of them,
gender, time, I calculated expenditure these tours, made insurance contract. After that,
went to sign contract with offices that booked tours, sign with car travel company to
rent car. And before tours coming to chosen place, I called to hotel there to book rooms
for tourists.
Furthermore, I did with the accountant translate tour to help company broaden
international market. That is tour to Western – Mekong River for this summer with the
time 6 days 5 nights (see appendix). The company hopes to widen market to
international, so we took responsibility to translate some tours into English and upload
company’s website.
2.2. New skills acquired and skills improved.
Through 8 weeks of training process at Thao Dan Limited Company, I got a lot

valuable
working experiences and soft skills. In my
opinion, these
precious
experiences will help me a lot for my work in the future. The following is some of
experiences which I gained during this training course.
Firstly, I could improve communication skill. I knew that communication skill is
indispensable elements for all fields. It is very important for tour guides. This
expresses how to be the smooth transaction and travel guides. I worked as a tour guide
so communication skill was essential for me in contacting with the visitors.
Supervisor: Vu Thi Viet Huong (M.A)

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Internship Report

Foreign Languages Department

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Secondly, with the guidance of Ms. Chung and everybody in the company I
learned
how
to photocopy
and
print
documents, receive and send faxes. I also had chance

to
practice doing something in the office such as delivering fliers, sticking and cutting
paper. Although those look simple,
they also gave us difficulties when facing to the real life. For example, I know how to
deliver advertisements effectively. Especially, I also learned so many important skills
in dealing with customers and working with staffs. Moreover, in spite of short time of
training process, the internship course at the company makes me feel more confident
and patient than before.
As a tour guide, I learnt some basics guiding skills. First of all, I found how to
make a good introduction and conclusion. Introduction sets the stage and mood for the
whole tour. It is the first and most lasting impression the tourists will have of a tour
guide. And conclusion is the final one on the tourists and will affect their entire
memory of the tour and a tour guide. It offers a chance to answer any questions of
visitors. Secondly, it is how to manage group. The safety of tourists is my
responsibility; therefore I tried to lead visitors well and made them feel safe and
comfortable. Thirdly, how to deal with problem during the tour is so important for a
tour guide. I could deal with many problems so that most tourists didn’t even know
there was a problem. Finally, I realized that my voice is also equally important. During
the tour, I controlled my voice, chose suitable positions so that everybody can hear and
understand what I am saying.
2.3. Management techniques observed
Over my internship, I have learnt some valuable management skills from the
management director of the company – human management skill. He always has strict
attitude to manage employees but besides the stringency, he’s also a friendly man who
usually conducts staffs enthusiastically and carefully, especially for new employees and
internship students. In company, each employee has a different work and work
schedule, most of the time they spent to work, although they are rarely encountered in
the company. The manager director manages employees through their own work
schedule. He appears immediately when employees have any difficulty. Through the
management employees in the company, I realized that the use value of each worker

depends on the good management.
In addition, I also learnt about financial management skill from both the manager
and the accountant. They calculate everything very carefully and exactlly, there is no
error. In fact, I learnt many experiences in management techniques. They will be useful
experiences for me in my future job.

Supervisor: Vu Thi Viet Huong (M.A)

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Student: Tran Thi Thuy Ha_51B3


Internship Report

Foreign Languages Department

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2.4. Classroom skills employed
Through two months of internship time, I got many experiences under guidance
of experienced employees in the company, especially tour guides. I applied in reality
what I have learnt from lectures at Vinh University.
Firstly, I spoke to staffs in the company in English to practice and improve
English skills.
Secondly, I studied English for Tourism so I applied the knowledge about this
subject to work. I learnt how to introduce tourists about destination to create
excitement for tourists. I also chose formal and suitable language that are reasonable
for every place to say.
Thirdly, I also learnt Vietnamese Cultural Basis, therefore I understood more

about cultural characteristics of Vietnam, which is quite easy for me to find about
destinations.
In addition, interpretation and translation knowledge help me share with the
accountant to translate tour to help company broaden international market. That is tour
to Western – Mekong River for this summer with the time 6 days 5 nights.
Otherwise, I learnt English for Hotel at college course so I understood how to
book rooms that is convenient and careful for two sides (company and hotel).
Furthermore, I had got speaking semesters, I practiced my public speaking skill
so I am more self-confident and have strong voice, good preparation, clear purpose,
body language to work as tour guide. It is the visitors not only need to hear the tour
guide but they also understand what he/she is saying. Especially, when standing in a
pagoda, I try to say not loudly but everyone can hear me.
2.5. Problem encountered
During my internship period, I worked at Thao Dan Limited Company. There are
some difficulties for me.
First of all, I am an internship student so I lack knowledge about works in the
company. Although everyone in company guided me clearly and thoroughly, I was still
embarrassed at the first time.
Secondly, I had ever had more opportunities to go to many places in our country
so I had to find more about places when having tours and to ask the experienced tour
guides in this company to have the accuracy information.

Supervisor: Vu Thi Viet Huong (M.A)

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Student: Tran Thi Thuy Ha_51B3


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Foreign Languages Department

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Moreover, I met some difficulties while I shared with the accountant translate
tour to help company broaden international market because I lack new words about
tourism so I had to look it up in the dictionary.
Furthermore, the time of internship is not long so when I understood all works, I
finished my practicing process.
In summary, I had some difficulties in internship time and I hope to study harder
to improve myself.
2.6. Lesson learned
After 8 weeks practicing work in Thao Dan Limited Company, I learned a lot of
interesting and useful things.
Firstly, tour guides told me how to select suitable languages to introduce and
explain to tourists about the cultural heritage and nature of destinations they visit.
Therefore, I knew important experiences for this job. I also was shared that a tour guide
has to go far away from home not only short time but also long time.
It is important for a tour guide to be friendly, polite and enthusiastic. Otherwise,
foreign language ability is very important to get a professional tour guide. In addition,
patience, hard working, solving capability are also necessary factors for tour guide
Beside knowledge and skills as mentioned above, health plays an important role.
A tour guide has to meet different weather in many places. If there is no good health,
the work can not be convenient.

Supervisor: Vu Thi Viet Huong (M.A)

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Foreign Languages Department

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CHAPTER III: RECOMMENDATIONS
It is an honor for me to be a student of Foreign Languages Department – Vinh
University.
Teachers in the department are young, friendly, active experienced, ones and have
perfect teaching methods. I have learned so many useful things from my teachers.
However, these methods should go into social reality to suitable for the developing of
society. Teachers usually ask students to do assignments to improve their skill as group
learning. And more extroverted activities should be made for students to have
opportunity to express their ability.
In fact, it should be strict with activities for students to practice in order to
promote all capabilities of them and ensure the equality.
Moreover, department of foreign language should widen more knowledge in
teaching translation and interpretation by the way having more chances for students to
practice with the foreigners living in Vinh city. It will help students have good
communication environment, improve their pronunciation and be more confident with
their abilities. The department also should focus on subjects that will beside to students
in the future more instead of other subjects which are only basic ones and less
important than.
Further more, before taking internship time, students should have more practical
opportunities to get experiences.

Supervisor: Vu Thi Viet Huong (M.A)

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Foreign Languages Department

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CHAPTER IV: CONCLUSION
Tourism is recognized as economic services with high economic efficiency.
Tourism will bring economic benefits, it also make a contribution on shortening the
gap in development levels between urban and area, between countries. The time of
internship at Thao Dan Limited Company has brought me the real knowledge which is
extremely important to me.
One more time, I would like to say thanks to my supervisor - Mrs Vu Thi Viet
Huong, all lectures of Foreign Languages Department and the help from staffs in
company, I become more self-confident to show my ability. They always care and
make good conditions for me to finish my duties. They help me to understand values
of management and its regulation as well.
I would like to give gratitude to all you and wish all happiness to you.

Supervisor: Vu Thi Viet Huong (M.A)

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Student: Tran Thi Thuy Ha_51B3


Internship Report

Foreign Languages Department

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APPENDIX

Address: Pham Dinh Toai street, Nghi Phu communce- Vinh city
Phone: 0388.602.609 Fax: 0388.602.609
Email: Website: www.thaodantravel.com
Time: 6 days/5 nights. Transportation: By plane
DAY
THE TRIP
Day 1
VINH – SAI GON – CAO LANH
In the morning: Car and tour guide pick you up and come to

SERVICES
Have lunch, dinner

Vinh Airport, take off to Ho Chi Minh City at 12.15 pm.
At 14.00 pm: Arrive at Ho Chi Minh City, car and tour
guide of Thao Dan Company in the southern welcome
delegation and start to Cao Lanh. Along the way, the tour
guide will talk about remarkable culture, history in Mekong
Delta. Reach in Cao Lanh, you visit The Tomb of Nguyen

Sinh Sac Vice Instrument.
At 18h30: Come to hotel, check in and rest.
Day 2
CAO LANH – CHAU DOC – HA TIEN
At 6.00 am: Have breakfast, check out and start to Ha Tien,

Nguyen Sinh Sac Tomb
Have breakfast, lunch, dinner

go through Vam Cong Ferry, enjoy the beauty of Tien and
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Foreign Languages Department

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Hau River.
At 10.00 am: Arrive in Chau Doc, visit Ba Chua Xu
Temple, Thoai Ngoc Hau Tomb, Tay An Temple - famous
relic in Sam Mountain, attracting nearly 2 million people
annually.
At 11.30 am: Continue to Ha Tien, have lunch at Ha Tien.
At 12.45 pm: Visit Tam Bao Pagoda, Mac Cuu Tomb – The

person who enlightened last lands of Vietnam, Mui Nai
Beach, explore the landscape on Vong Nguyet Mountain.
With the only system that slide up the mountain in the

Ba Chua Xu Temple

Western Province.
At 18.00 pm: Check in, have dinner and visit freely.
Day 3
HA TIEN – PHU QUOC ISLAND

Have breakfast, lunch, dinner

At 6.00 am: Have breakfast, check out.
At 7.00 am: Go to train station and depart to Phu Quoc.
At 10.30 am: Arrive in Phu Quoc, swimming.
At 12.00 pm: Enjoy delicious meal in restaurant.
13.30 pm: Come to Hung Long Pagoda, admire the
landscape of Tranh Stream. And then continue to Ham Ninh
Fishing Village with so much interesting seafood.
At 18.00 pm: Have dinner in restaurant. After that visit
independently.

Day 4

Phu Quoc Island
Have breakfast, lunch, dinner

PHU QUOC – LANDSCAPES
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At 6.30 am: After the breakfast, tour start to Nam Dao, you
see Cay Dua Prison (Phu Quoc Prison). And continue to An
Thoi Island, go through Tien Wells, Ong Doi Nose,
pineapple, scented islands then fishing with fishermen.
Especially, you take a meal at the fisherman’s boat, later
return Bai Sao Port and can swim here.
At 15.00 pm: Come back Duong Dong, enjoy the pearl
farm - one of the featured products in the island.

Day 5
PHU QUOC – CAN THO
At 6.30 am: Have breakfast, check out and depart to Rach

Phu Quoc Prison
Have breakfast, lunch, dinner

Gia. Arrive here, go to visit Nguyen Trung Truc Temple
after that have lunch in restaurant.

At 13.00 pm: Begin coming to Can Tho. View the lovely
scenery of rice fields, with laden fruit orchards – one of
characteristics of the Southwest.
At 18.00 pm: Check in.
At 18.45 pm: Enjoy the dinner in Du Thuyen Can Tho
Restaurant and sightseeing the beauty of Can Tho Bridge at
night, listen Ca Tai Tu, songs characterized South.
Especially, you can communicate with the other tourism
group. And visit freely at night.

Day 6

CAN THO – MY THO – SAI GON - VINH

Supervisor: Vu Thi Viet Huong (M.A)

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Fruit orchards
Have breakfast, lunch

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At 5.00 am: Get up early, come to Ninh Kieu Wharf to go
to Cai Rang floating market – one of floating markets in
Mekong Delta. After that come back to hotel to have
breakfast, check out and start to My Tho.
At 8.00 am: In My Tho, take a boat trip on the river to see
four isle Long, Lan, Qui, Phung. To Thoi Son, walk along
village roads, watch fruit orchards with many kinds.
Back to largest boat, the boat continued downstream to visit
BenTre coconut candy, coated bakeries.
At 11.30 am: Taste special food of western for lunch, then
continue to Phung isle to visit Dao Dua relic, crocodile

Cai Rang Floating Market

farming, fishing crocodile.
At 13.00 pm: Return My Tho train station come back Ho
Chi Minh City.
At 15.00 pm: Arrive in Ho Chi Minh City, car take you to
Tan Son Nhat Airport, take off at 16.15 pm to Vinh City.
At 18h30: Land Vinh, Thao Dan Car welcome, take the
delegation to the initial point and break up tourists. End
trip, see you on the tour later.
End of the tour! Seeing you again.
Package prize for tour over 40 people
4.850.000.VND/ PERSON
Ä INCLUDING:
- The car has air- conditioner- new branch, has karaoke, micro.
- Having 3 meals per day in super restaurants, and staying in 2 or 3 star hotels,
central of the city, (2 or 3 people/ room).
- At Cao Lanh City: The 3 stars hotel and have buffet.

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- At Ha Tien Town and Phu Quoc: The 2 stars hotel and have breakfast as menu.
- In Can Tho: The 3 stars hotel and have buffet.
- Super train: Rach Gia City – Phu Quoc – Ha Tien.
- Meals acoring to the program: (200.000vnd/ person/ day).
-Travel ticket at sites.
- Tour guide serves the whole trip.
- Fishing boat in Phu Quoc.
- Travel trip in Can Tho
-Mineral Warter all day.
-Travel insurance (20.000.000vnd/ per/ an accident)
- Air ticket Vinh – Western-Mekong River – Vinh (Vietjest)
- Thao Dan travel hat, cold towels, water.
- Gift.
Ä EXCLUDING:
- Eating outsie the trip.
- The cost of personal entertainments.

- Slide up the mountaint in Mui Nai.
- Roundtrip air ticket: Vinh – Sai Gon – Vinh.
Ä NOTE:
- The Children are under 2 years old: counting 20 percent of adult ticket.
- The Chrldren are under 5 years old: free except arises.
- The Children are from 6 to 9 years old: counting ticket a half of adult, eat as adult,
stay with their parents).
- The childrent are 10 years old and older: counting like adult.
- A couple is only allowed to take one child, if more than, counting a half of adult.

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TABLE OF CONTENT

ACKNOWLEDGEMENT..................................................................................1
INTRODUCTION...............................................................................................2
CHAPTER I: INTRODUCTION AND OVERVIEW OF THE
ORGANIZATION’S COMPANY......................................................................3
1.1. Name and address of the Company................................................................3

1.2. Mission and function of the company:...........................................................3
1.3. The structure of the company:........................................................................4
1.4. Sumary of the duties and the responsibilities performed by the intern of the
company.................................................................................................................5
CHAPTER II: PRACTICAL EXPERIENCES...............................................6
2.1. What I have done............................................................................................6
2.2. New skills acquired and skills improved........................................................7
2.3. Management techniques observed..................................................................8
2.4. Classroom skills employed.............................................................................9
2.5. Problem encountered......................................................................................9
2.6. Lesson learned..............................................................................................10
CHAPTER III: RECOMMENDATIONS.......................................................11
CHAPTER IV: CONCLUSION.......................................................................12
APPENDIX........................................................................................................13

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Student: Tran Thi Thuy Ha_51B3