Báo cáo thực tập tốt nghiệp tiếng anh (16)

Vinh university – Foreign language department
Practice report
Vinh university – Foreign language department
Practice report
ACKNOWLEDGEMENTS
For the completion of this work, I have been fortunate to receive invaluable
contributions from many people.
First of all, I should like to express my deepest gratitude to all my lecturers at
the Department of Foreign Language, Vinh University, indispensable assistance,
excellent suggestions, expert advice and detailed critical comments, without which the
work would not have been completed.
Secondly, I am greatly indebted to staffs and leadership of Truong Son
Tourist Company for their endless enthusiasm and undeniable useful assistances.
I would like to give my warmest thanks to my friends, my parents for their
great encouragement and offering me the best conditions to work. Without their help
and encouragement, I could not finish my report.
Finally, I am all too aware that despite all the advice and assistance, I feel that
the report has some mistake; therefore, my sole responsibility for any inadequacies and
shortcomings that the paper may be considered to have.

Vinh, April 7, 2011
Nguyen Thi Thanh

Truong Son Tourist
TruongCompanySon Tourist
Nguyen
CompanyThi Thanh
Nguyen Thi Thanh1 1


Vinh university – Foreign language department

Practice report
Vinh university – Foreign language department
Practice report

TABLE OF CONTENTS
page
Acknowledgements ……………………………………………………….1
Table of contents …………………………………………………………..2
PART A: INTRODUCTION……………………………………………………...3
PART B: DEVELOPMENT…………………………………………….................4
CHAPTER I : OVERVIEW OF TRUONG SON TOURIST COMPANY...
1. Establishment and development history …………………………………..5
2. Organization framework……………………………………………………6
3. Duties and functions…………………………………………………….... .7
4. Range of activities ………………………………………………………..8
CHAPTER II : PRACTICE PROCESS…………………………………… ..9
1. My activities………………………………………………………………. 9
2. Experiences……………………………………………………………….10
3.Problems…………………………………………………………………...11
4. Suggestions ……………………………………………………………….12
5. Sum up the report 2010…………………………………………………...12
PART C: CONCLUSION…………………………………………………………13

Comment of the Company

Truong Son Tourist
TruongCompanySon Tourist
Nguyen
CompanyThi Thanh
Nguyen Thi Thanh2 2

Vinh university – Foreign language department
Practice report
Vinh university – Foreign language department
Practice report

PART A:

INTRODUCTION

Nowadays, when our country has increasingly developed on the international
stage and strongly participated in the world economy, especially Vietnam’s integration
into World Trade Organization ( WTO ) creates many opportunities to exchange and
cooperate with international friends. So, our human resouces have to know foreign
language, especially English – the most popular language in the international
communication today. In fact, many companies and organizations have used in their
activities. One of them are the international travel centres where usually contact with
the international partners and customers. Tourist staffs are considered as
representative, bridge, picture to the international friends. With such an importance,
tourism section always needs their staffs to have good foreign language. With all of
reasons above, I chose to study and experience at Truong Son Tourist Company for my
practice progress.

Truong Son Tourist
TruongCompanySon Tourist
Nguyen
CompanyThi Thanh
Nguyen Thi Thanh3 3

Vinh university – Foreign language department
Practice report
Vinh university – Foreign language department
Practice report

PART B:

DEVELOPMENT

CHAPTER I : OVERVIEW OF TRUONG SON INTERNATIONAL AND
DOMESTIC TRAVEL CENTRE

1. Establishment And Development History
Travel Center is an agency under the a member limited company – COECCO
Truong Son Tourist, was established and officially operated since April 2005. It
undertakes business in travel activities: organization of domestic and international
tours, travel advisory services, passenger transportation services and tourist guide
services .... Travel Center is under the supervision of the Company in terms of
organizational management, business. It complies with the centre’s private regulation
issued early this year. Promulgating the regulations is to define management, rights
and responbilities of each department and member, as well as the regulation
implementation of Travel Centre, of COECCO Tourist Company and of Vietnam Law.
* PARTNERS OF COMPANY:
- TRUONG SON INTERNATIONAL AND DOMESTIC TRAVEL CENTRE
Address: 187 - Nguyen Du Str - Vinh - Nghe An
Tel: (84-38) 3592542
Fax: (84-39). 3556048
Email:
Business: Hotel, restaurant, Travel at home and abroad, Swim of still mineral

water hot and services.

Truong Son Tourist
TruongCompanySon Tourist
Nguyen
CompanyThi Thanh
Nguyen Thi Thanh4 4


Vinh university – Foreign language department
Practice report
Vinh university – Foreign language department
Practice report

- HON NGU HOTEL
Address: No.94 - Binh Minh Str - Cua Lo Town - Nghe An Province
Tel: (84-38) 3824127
Fax: (84-39). 3824446
Email: /
Business: Logging, meeting room, tourist and sport ….
- KHAMMUOANE - MEKONG HOTEL
Address: SetThaThiLat Str – Thakhet Town – KhamMuoane Province - Laos
Tel: (856-51) 250777
Fax: (856-51) 250778
Email:
Business: Logging, restaurant, meeting room, greenroom, physiotherapy
…..
- XUAN LAM HOTEL
Address: Ward 1- Xuan An - Nghi Xuan District - Ha Tinh Province
Tel: (84-39) 821178;

Fax: (84-39)
Email:
Business: Logging, restaurant, meeting room ….
- PAKSAN HOTEL
Address: Paksan – Bolykhamxay Province - Laos
Tel: (856 – 54) 791333 - 444
Fax: (856 – 54) 791222
Email:
Business: Logging, restaurant, meeting room, physiotherapy …..

Truong Son Tourist
TruongCompanySon Tourist
Nguyen
CompanyThi Thanh
Nguyen Thi Thanh5 5


Vinh university – Foreign language department
Practice report
Vinh university – Foreign language department
Practice report
- SON KIM WARM MINERAL WATER ECO TOURIST RESORT
Address: Nuoc Sot – Son Kim – Huong Son – Ha Tinh
Tel: (84-39) 879325
Fax: (84-39) 879305
Email: /
Business: Greenroom, travel, restaurant, visit and outdoor service,
massage service.

2. Organization Framework

TRUONG SON INTERNATIONAL AND DOMESTIC TRAVEL CENTRE

Chief Executive Office
Vo Quang Hoa

3. Functions and Duties
a. Director
- Function: is the leader of Travel Centre, takes responsibilities for the leading

Truong Son Tourist
TruongCompanySon Tourist
Nguyen
CompanyThi Thanh
Nguyen Thi Thanh6 6


Vinh university – Foreign language department
Practice report
Vinh university – Foreign language department
Practice report
board of Truong Son Tourist company about leadership and management all activities
of manufacture, business and safe in Travel Centre.
- Duty:
+ Organize and guide activities of the centre
+ Popularize regulations of the centre to its members
+ Assign duties to its members
+ Manage tour process

b. Vice director
- Function: is the leader of Travel Centre, takes responsibilities for the director

of the centre about leadership and mangement all activities of manufacture, business
assigned by the director.
- Duty:
+ Take responsibilities for domestic and outbound tours. Submit the
director tour’s expenditure and program
+ Take responsibilities for advertising domestic and outbound tour
program
+ Organize and assign market plan for members

c. Manager’s assistant
- Function: assists the director guide activities of the centre. Besides, he
dependently carries out marketing, managing and holding his tour program.
- Duty:
+ Submit strategy of domestic market, establish standard progress
to manage tour and develop tour guide’s skill in domestic tour.
+ Make and carry out a plan for market in every month
+ Carry out tour program
+ Be on duty under order of director board
+ Update detail information of customers after finishing tour and
then report to the vice director

d. Operator
Truong Son Tourist
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Vinh university – Foreign language department

Practice report
Vinh university – Foreign language department
Practice report
- Function: carry out marketing, managing and organizing tour program, take
responsibilities for his work with the director board
- Duty:
+ Submit methods for common market work, market expenture and
make a plan for private market work
+ Carry out tour program under the order of the director board
+ Update detail information of customers after finishing tour and
then report to the vice director

e. Tour guide
- Function: organize and guide tour program, take responsibilities for his
work with the board of director
- Duty:
+ Report tour itinenary, tour cost estimate to the director, vice director
+ Perform exactly the tour cost, time and route approved by the Board
of Director. If there is any change, it must be passed by the Director
board implementation
+ Use tools of tour usefully to build and develop company's picture
+ Take responsibilities for payment of tour
+ Carry out strictly tour itenerary

f. Marketing staff
- Duty:
+ Implement marketing work assigned by the board of director
+ Make a plan of time, location and expenture to implement marketing
work, then submit the board of director to accept
+ Report list of customers to the board of director

4. Range of activities
- Organize international and domestic tour program
- Business services for tour car rent

Truong Son Tourist
TruongCompanySon Tourist
Nguyen
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Vinh university – Foreign language department
Practice report
Vinh university – Foreign language department
Practice report
- Business services for air,train ticket sale
- Business services for passport
- Business services for tour guide and translator rent

5. Report about the result of production and business in 2010 :
5.1. The first six month :
Content

Revenue

VAT tax

Total Tour Cost

Gross profit

income
1.Domestic

470.520.823

52.454.831

522.975.654

342.494.204

128.026.619

618.863.916

_______

618.863.916

486.169.996

132.693.920

445.461.636

44.564.454

490.026.090

347.443.670

98.017.966

1.534.846.375

97.019.285

1.631.865.660

1.176.107.870

358.738.505

revenue
2.Ourboud
revenue
3.Inboud
revenue
Total

1.2

Content

The last six month :

Revenue

VAT tax

Total Tour Cost

Gross profit

income
1.Domestic

133.409.901

133.040.909

1.463.450.000

1.088.360.088

242.049.003

revenue

Truong Son Tourist
TruongCompanySon Tourist
Nguyen
CompanyThi Thanh
Nguyen Thi Thanh9 9


Vinh university – Foreign language department
Practice report

Vinh university – Foreign language department
Practice report
2.Ourboud

262.310.000

_____

232.726.000

_____

29.54.000

revenue
3.Inboud

1.592.719.091 133.040.909

______

1.321.086.088

261.633.003

1.321.086.088

621.633.003

revenue

Total

1.592.719.091 133.040.909

1.725.760.000

Truong SonTruong
TouristSon
CompanyTourist Nguyen
CompanyThiNguyen
Thanh Thi Thanh10 10


Vinh university – Foreign language department
Practice report
Vinh university – Foreign language department
Practice report

CHAPTER II: PRACTICE PROCESS
1. My activities
After received some knowledge about tourism from my teacher, I have
chance to practice as a tour guide at Truong Son International and Domestic Travel
Centre from February 23 to April 15. During the practice process, I was assigned a lot
of tasks such as: translate tour programs from Vietnamese into English and vice versa,
translate documents to send email to company’s foreign partners, participate in
marketing work, design tour program, send and receive fax, directly guide tourists in
tours itenerary,…

2. Experiences
After the practice process, I have summarized some precious experiences.

Firstly, I know more about tour guide job and how we do to become a good tour
guide. As you know, to promote the image of Vietnam country and people, in addition
to advertisements in the mass media, the tour guide is considered as the "ambassador"
direct to do that work the most efficient and practical. Knowing that, I summarize
some precious experiences as a tour guide during my practice report.
Each tour guide must equip themselves with a good cultural background, at
least a foreign language (As a student of foreign language, this is my advantage), and
a career bravery to deal with arising situations in tour itenerary. If you have a good
communication in a foreign language but no other knowledge of cultural history, or
know much about history of our country but not good at foreign language, they
become disadvantages to attract tourists.
Tour guide's job really requires strictly. Standing in front of tourists, you have
to be a culture, a historian, a diplomat, and a clever marketing business. Image the
work of a tour guide as a ambassador, introducing images, beauty, culture and look
good about Vietnam country and people. To do that, each tour guide must continually
learn, improve and update knowledge of the daily news.
Passion for the profession, exploring, learning and communication are traits
that will make you close with tour guide career longer. Its strict will be a challenge.

Truong SonTruong
TouristSon
CompanyTouristNguyen
CompanyThiNguyen
Thanh Thi Thanh11 11


Vinh university – Foreign language department
Practice report
Vinh university – Foreign language department
Practice report

However tour guide career is more attractive than all other ones with better incomes.
With the new things after each tour, happy stories with tourists, sharing the
same sense of culture, history..., tour guides feel their knowledge more, their
adaptability better, more mature. Difficulties and challenges that will not interfere
with the job you want to follow. Opportunity is always open for the "ambassador" to "
tourism smile".
Secondly, I can apply my theory into practice. I had many chances to
communicate with the foreigners because I was assigned to directly guide tour. I learn
how to pronunciate well and exactly. So I improve my English speaking skill. Now I
am very confident when contacting with the foreigners.
We can see that practicing at company is good for every student .
1

Problems

When I practice at the Travel Centre, I encountered some problems. My
knowledge can not satisfy requirement of tour guide job. Tour guide job requires a lot
of standards to become a good tour guide. However, bachelor of foreign language
sector just specialize in “overview” nature, mainly train professional interpreters and
translators, it doesn’t specialize in any field, any industry as tourism, banking. So
when I practice at any company, I do not have enough expertise to take over that work.
That requires me to have time learn work. However, in fact my practice time is not
long for me to learn professional work assigned at the company.
2

Suggestions

From the problems I encountered during my practice process, to improve effect
of teaching and learning, I want to give some suggestions to foreign language
department as following:

- Supplement some specialized subjects in curriculum so that students can
choose with their favourite such as: banking, accounting, commercial finance,…
- Create conditions for student to practice extracurricular
- Link with companies for students to cooperate and work part time at the
companies
- Link with companies to organize programs to find young talent in the future
- Prolong time of practice longer.

Truong SonTruong
TouristSon
CompanyTourist Nguyen
CompanyThiNguyen
Thanh Thi Thanh12 12


Vinh university – Foreign language department
Practice report
Vinh university – Foreign language department
Practice report

PART C:

CONCLUSION

In general, the time of practice brings us a lot of benefits. Through it we do not
only learn more knowledge but also experience the work and life. By doing a lot of
activities at the company we gradually improve our knowledge and grow up more.
Together with the help of the company’s members as well as my effort, I have
completed my practice process. In the time of practice I had got some problems;
however, I tried my best to overcome them. In addition, from those difficulties I have

more experiences for my future job as well as for other work in my life. Through
practice time I find that the university should combine with the companies to help
students practice well. Besides, we should look for help from other people if we need.
In the practice process, we should take any chances to practice guiding tours directly.
“It is the first step that costs”; nevertheless, with our resolution, I think, we can get
over everything.

Truong SonTruong
TouristSon
CompanyTourist Nguyen
CompanyThiNguyen
Thanh Thi Thanh13 13


Vinh university – Foreign language department
Practice report
Vinh university – Foreign language department
Practice report
COMMENT OF TRUONG SON TOURIST COMPANY
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Signature of the Comany

Truong SonTruong
TouristSon
CompanyTourist Nguyen
CompanyThiNguyen
Thanh Thi Thanh14 14