Báo cáo thực tập tốt nghiệp tiếng anh (17)

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ACKNOWLEDGEMENTS

For the co= mpletion of this work, I have been fortunate to receive invaluable
many people.

contributions fr= om

First of a= ll, I should like to express my deepest gratitude to all my lecturers at the Department of
Foreign Language, Vinh University, indispensable assistance, excellent suggestions, expert advice and
detailed critical comments, without which the work would not have been completed.
Seco= ndly, I am greatly indebted to staffs and leadership of Truong Son Tourist Company for their
endless enthusiasm and undeniable useful assistances.
I would li= ke to give my warmest thanks to my friends, my parents for their great encouragem= ent
and offering me the best conditions to work. Without their help and encouragement, I could not finish my
report.

Finally, I am al= l too aware that despite all the advice and assistance, I feel that the report has some
mistake; therefore, my sole responsibility for any inadequacies and shortcomings that the paper may be
considered to have.

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Vinh, April 7, 2011

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Nguyen Thi Thanh


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TABLE OF CONTENTS<= /span>

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Acknowledgements …………………………̷= 0;…………………………= 230;……01
Table of contents ……………………………̷= 0;…………………………= 230;…….02

PART A: INTRODUCTION……………………= ……………………………̷= 0;….03

PART B: DEVELOPMENT……………………&= #8230;…………………………= ;…...04
= CHAPTER I : OVERVIEW OF TRUONG SON TOURIST COMPANY...04
1. Establishment and development history …………= ;…………………………04
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=

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2. Organization framework………………………= 230;…………………………0= 6
3. Duties and functions………………………= 230;………………………….= .....07
= 4. Range of activities ……………………………̷= 0;…………………………= 230;08
= CHAPTER II : PRACTICE PROCESS…………………………̷= 0;…………….
1. My activities……………………… 8230;…………………………= …………..
2. Experiences………………………&= #8230;…………………………= ;…………..
3.Problems…………………… 8230;…………………………= …………………
4. Suggestions ……………………………̷= 0;…………………………= 230;……..
5. Sum up the report 2010…………………………&= #8230;…………………………= ;
PART C: CONCLUSION……………………… 8230;…………………………= ….


PART A:

=

Introduction

&n= bsp;
= Nowadays, when our country has increasingly developed on the international stage and strongly
participated in the world economy, especia= lly Vietnam’s integration into World Trade Organization
( WTO ) creates many opportunitie= s to exchange and cooperate with international friends. So, our
human resouces h= ave to know foreign language, especially English – the most popular langu= age in
the international communication today. In fact, many companies and organizations have used in their
activities. One of them are the internatio= nal travel centres where usually contact with the international
partners and cu= stomers. Tourist staffs are considered as representative, bridge, picture to the
international friends. With such an importance, tourism section always needs their staffs to have good

foreign language. With all of reasons above, I ch= ose to study and experience at Truong Son Tourist
Company for my practice progr= ess.
&n= bsp;


PART B:

=

DEVELOPMENT

=;
CHAPTER= I : OVERVIEW OF TRUONG SON INTERNATION= AL AND DOMESTIC
&nb= sp;
TRAVEL CENTRE

=

1. Establishment And Development History
Travel Center is an agency under the a member limited company R= 11; COECCO Truong Son
Tourist, was established and officially operated since Ap= ril 2005. It undertakes business in travel
activities: organization of domestic= and international tours, travel advisory services, passenger
transportation services and tourist guide services .... Travel Center is under the supervision of the
Company in terms of organizational manageme= nt, business. It complies with the centre’s private
regulation issued early this year. Promulgating the regulations is to define management, rights and
responbilities of each department and member, as well as the regulation implementation of Travel Centre,
of COECCO Tourist Company and of Vietnam Law.
=

* PARTNERS OF COMPANY:

=

- TRUONG SON INTERNATIONAL AND DOMESTIC TRAVEL CENTRE

=

Address: 187 - Nguyen Du Str - Vinh - Ng= he An

=

Tel: (84-38) 3592542

=

Fax: (84-39). 3556048

=

Email:

=
water hot

&nb= sp; Business: Hotel, restaurant, Travel at home and abroad, Swim of still mineral
and services.

=

- HON NGU HOTEL

=

Address: No.94 - Binh Minh Str - C= ua Lo Town - Nghe An Province

=

Tel: (84-38) 3824127


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Fax: (84-39). 3824446

=

Email: /

=

Business: Logging, meeting room, tourist= and sport ….

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- KHAMMUOANE - MEKONG HOTEL

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Address: SetThaThiLat Str – Thakhet= Town – KhamMuoane Province - Laos

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Tel: (856-51) 250777

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Fax: (856-51) 250778

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Email:

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Business: Logging, restaurant, meeting r= oom, greenroom, physiotherapy …..

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- XUAN LAM HOTEL

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Address: Ward 1- Xuan An - Nghi Xuan Dis= trict - Ha Tinh= Province

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Tel: (84-39) 821178;

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Fax: (84-39)

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Email:

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Business: Logging, restaurant, meeting r= oom ….

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- PAKSAN HOTEL

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Address: Paksan – Bolykhamxay Province= - Laos

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Tel: (856 – 54) 791333 - 444

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Fax: (856 – 54) 791222

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Email:

=

Business: Logging, restaurant, meeting r= oom, physiotherapy …..

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- SON KIM WARM MINERAL WATER ECO TOURIST RESORT

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Address: Nuoc Sot – Son Kim – Huong Son – Ha Tinh =

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Tel: (84-39) 879325

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Fax: (84-39) 879305

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Email: /

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Business: Greenroom, travel, restaurant, visit and outdoor service, massage service.


2. Organization Framework

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=

TRUONG SON INTERNATIONAL AND DOMESTIC TRAVEL CENTRE

Chief
Executive
Office
= Vo
Quang Hoa

3. = Functions and Duties
a. Director=
- Function: is the leader of Travel Centre, takes responsibilities f= or the leading board of Truong
Son &nb= sp; Tourist company
about leadership and management all activities of manufacture,
business and safe = in Travel Centre.
= - Duty:
=

+ Organize and guide activities of the centre

=

+ Popularize regulations of the centre to its members


=

+ Assign duties to its members

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+ Manage tour process

b. Vice director=
= - Function: is the leader of Travel Centre, takes responsibilities f= or the director of the centre
about leadership and mangement all activities of manufacture, business assigned by the director.
=

- Duty:

=
&nb= sp; + Take responsibilities for domestic and outbound tours. Submit the director
tour’s expenditure and program
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&nb= sp; + Take responsibilities for advertising domestic and outbound tour program

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&nb= sp; + Organize and assign market plan for members

c. Manager’s assistant
- Function: assists the director guide activities of the centre. Besides, he dependently carries out
marketing, managing and holding his tour program.
- Duty:
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+ Submit strategy of domestic market, establish standard progress to manage tour and
develop tour guide’s skill in domestic tour.

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+ Make and carry out a plan for market in every month

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+ Carry out tour program

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+ Be on duty under ord= er of director board

=
director

+ Update detail information of customers after finishing tour and th= en report to the vice

d. Operato= r
= - Function: carry out marketing, managing and organizing tour progra= m, take responsibilities
for his work with the director board
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- Duty:

=
&nb= sp; + Submit methods for common market work, market expenture and make a plan
for private market work
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&nb= sp; + Carry out tour program under the order of the director board

=
&nb= sp; + Update detail information of customers after finishing tour and th= en report to
the vice director
e. Tour gu= ide
= - Function: organize and guide tour program, take responsibilities f= or his work with the board
of director


=

- Duty:
=

+ Report tour itinenary, tour cost estimate to the director, vice director

=
&nb= sp; + Perform exactly the tour cost, time and route approved by the Boar= d of
Director. If there is any change, it
=
must be passed by the Director board implementation
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&nb= sp; + Use tools of tour usefully to build and develop company's picture<= /p>

=

&nb= sp; + Take responsibilities for payment of tour

=

&nb= sp; + Carry out strictly tour itenerary

f. Marketing staff
- Duty:
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+ Implement marketing work assigned by the board of director

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+ Make a plan of time, location and expenture to implement marketing work, then submit
the board of director to accept
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+ Report list of customers to the board of director

4. Range of activities
- Organize international and domestic tour program
- Business services for tour car rent
- Business services for air,train ticket sale
- Business services for passport
- Business services for tour guide and translator rent

5. Report about the result of product= ion and business in 2010 :
5.1. The first s= ix month :

Total
VAT=
income
tax

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p;

Con= tent

Rev=
enue

1.D= omestic revenue

52.=
470= .
522= .
454.8
520.823
975.654
31

342= .
494.204

128= .
026.619

2.O= urboud revenue

618= .
____ 618= .
863.916 ___
863.916

486= .
169.996

132= .
693.920

Tour Cost

Gro= ss
profit


3.I= nboud revenue

44.=
445= .
490= .
564.4
461.636
026.090
54

347.443.670 98.= 017.966

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&=
1.5=
97.=
nbsp;

&nbs= p;
&=
1.6=
34.846.3 019.2
1.1= 76.107.870
nbsp;
&nbs= p;
&=
31.865.660
75
85
nbsp;
&nbs= p; Total

358= .
738.505

=;
5.2 The last six month : <= /p>
VAT=
tax

Total
income
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p;

Con= tent

Rev=

enue

1.D= omestic revenue

1.0=
133= . 133= . 1.4=
88.3 242= .
409.901 040.909 63.450.000 60.0 049.003
88

2.O= urboud revenue

262= .
310.000 _____

3.I= nboud revenue

1.3=
1.5=
133= .
&nbs= 21.0 261= .
92.719.0
040.909 p; ______ 86.0 633.003
91
88

232= .
726.000

Tour Gro= ss

profit
Cost

____ 29.= 54.000
_

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&=
1.5=
1.3=
nbsp;
&nbs= p;
&=
133= . 1.7=
621= .
92.719.0
21.086.0
nbsp;
&nbs= p;
&=
040.909 25.760.000
633.003
91
88
nbsp;
&nbs= p; Total

=;
=;

CHAPTER II: PRACTICE PROCESS=

&nb= sp; 1. My activities
= After received some knowledge about tourism from my teacher, I have chance to practice as a
tour = guide at Truong Son International and Domestic Travel Centre from February 23 to April 15.
During the practice process, I was assigned a lot of tasks such a= s: translate tour programs from
Vietnamese into English and vice versa, transl= ate documents to send email to company’s foreign
partners, participate in marketing work, design tour program, send and receive fax, directly guide tourists
in tours itenerary,…

2. Experiences
After the practi= ce process, I have summarized so= me precious experiences.
Firstly, I know more about tour gu= ide job and how we do to become a good tour guide. As you know,
to promote the image of Vietnam country and people, in addition to advertisements in the mass media, the
to= ur guide is considered as the "ambassador" direct to do that work the most efficient and practical. =
Knowing that, I summarize some precious experiences as a tour guide during my pract= ice report.
Each tour = guide must equip themselves with a good cultural background, at least a foreign
language (As a stude= nt of foreign language, this is my advantage), and a career bravery to deal with
arising situations in tour itenerary. If you have a good communication in a foreign language but no other
knowledge of cultural history, or know much a= bout history of our country but not good at foreign
language, they become disadvantages to attract tourists.
= Tour guide's job really requires strictly. Standing in front of tourists, you have to be a culture, a
historian, a diplomat, and a clever marketing business. Image the work of a tour guide as a ambassador,
introdu= cing images, beauty, culture and look good about Vietnam country and people. To do that, each
tour guide must continually learn, improve and update knowledge of the daily news.
Passion for the profession, exploring, learning and communication are traits that will make you close
with tour guide career longer. Its strict w= ill be a challenge. However tour guide career is more attractive
than all other ones with better incomes.
= With the new things after each tour, happy stories with tourists, sharing the same sense of

culture, history..., tour g= uides feel their knowledge more, their adaptability better, more mature.
Difficulties and challenges that w= ill not interfere with the job you want to follow. Oppor= tunity is
always open for the "ambassador" to " tourism smile"= .
= Secondly, I can apply my theory into practice. I had many chances to communicate with the
foreigners because I was assigned to directly guide to= ur. I learn how to pronunciate well and exactly. So
I improve my English speaki= ng skill. Now I am very confident when contacting with the foreigners.
We can see that practicing at company is good for every student .
=;
3.

Problems

When= I practice at the Travel Centre, I encountered some problems. My knowledge can not satisfy
requirement of tour guide job. Tour guide job requires a lot of standards to become a good to= ur guide.


However, bachelor of foreign language sector just specialize in “overview” nature, mainly train
professional interpreters and translators, it doesn’t specialize in any field, any industry as tour= ism,
banking. So when I practice at any company, I do not have enough expertise = to take over that work.
That requires me to have time learn work. However, in = fact my practice time is not long for me to learn
professional work assigned at = the company.

4.

Suggestions

From the problems I encountered during my practice process, to improve effect of teaching and learning,
I want to give some suggestions to foreign language department as following:
- Supplement some specialized subjects in curriculum so that students can choose with their
favourite such as: banking, accounting, commercial finance,…

- Create conditions for student to practice extracurricular
=

- Link with companies for students to cooperate and work part time at the companies

=

- Link with companies = to organize programs to find young talent in the future

=

- Prolong time of practice longer.

PART C:

=

=

CONCLUSIONS

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