Báo cáo thực tập tốt nghiệp tiếng anh (19)

Internship report

Supervisor: Luong Kim Thu

CONTENTS
I.

INTRODUCTION

II.

CONTENT OF THE REPORT

1. INTRODUCTION AND DESCRIPTION OF ORGANIZATION
2. JOB DESCRIPTION

III. THE PERSONAL EXPERIENCE ACQUIRED THROUGH
THE TRAINING COURSE
IV.

SUGGESTION

Student: Vo Thi Huyen_Lop: K13 NAB

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Internship report

Supervisor: Luong Kim Thu

ACKNOWLEDGEMENT
Hai Phong Street
Hai Chau district, Da Nang city
February 15th, 2011
To Teachers in Duy Tan university!
To Director and all of Officer Staff in “Dong Hanh Viet” Travel Company in
Da Nang!
First of all, I would like to express my deepest gratitude to teachers’ guidance,
friends and family’s care in the past four years. I am grateful to you for your help and
transfer of precious experience, which will prepare us for knowledge to get to the
life. Especially, I would like to express my gratitude to Ms. Luong Kim Thu- my
vulnerable teacher who teaches and supports me a lot during my internship.
I want to take this opportunity to say thank to Mr. Nguyen Lam Tuan –my
supervisor, the director of guide department of the company and all staff in “Dong
Hanh Viet” Company. Thank you very much for your kind cooperation during my
internship.

Student: Vo Thi Huyen_Lop: K13 NAB

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Internship report

Supervisor: Luong Kim Thu

DUY TAN UNIVERSITY

THE SOCIALIST REPUBLIC OF VIETNAM

ENGLISH DEPARTMENT

Independence – Freedom - Happiness

---    ---

DT

---    ---

UNIVERSIY

Da Nang, February 15th, 2011

INTERNSHIP REPORT
In “Dong Hanh Viet” Travel Company
• My full name : Vo Thi Huyen
• Student code
•

Class

: 132617394
:

• My cell phone :
:

K13NAB of Foreign Language Department
01688589156

•

My email



•

Internship place: “Dong Hanh Viet” Travel Company
- Address: 699 Dien Bien Phu Street, Da Nang city
- Fax

: 05113. 765 077

- Email

: 05113. 765 076

• Supervisor in the company
•

: Nguyen Lam Tuan

Supervisor in the university : Ms. Luong Kim Thu
- Cell phone : 0935282256
- Email

:

Student: Vo Thi Huyen_Lop: K13 NAB

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Internship report

Supervisor: Luong Kim Thu

INTERNSHIP REPORT
I.

INTRODUCTION

In the context of global economy, Vietnam is making the biggest effort to keep with
rich countries and to become a great nation in the world. Today, with the development of
national industrialization and modernization, tourism has become one of the key
industries bring major cultural and economic values to Vietnam. Vietnam tourism is
increasingly developing and plays a big role in Vietnamese economy. This has resulted
in establishing and improving many tourism companies in Vietnam. Among the
companies, “Dong Hanh Viet” Travel Company in Danang city has its contribution to
the development of tourism in Danang and it is becoming a trusting destination of
domestic and foreign tourists.
As an English-majored student of Duy Tan University, I have an opportunity to study
and work at “Dong Hanh Viet” Travel Company for my internship course. This is a
valuable opportunity for me to practice my English knowledge, communication skill and
learn experience and soft skills from every body in the company. I myself think that the
company is an ideal organization that students of foreign languages can collect
information and get valuable experience of work.

Student: Vo Thi Huyen_Lop: K13 NAB

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Internship report

Supervisor: Luong Kim Thu

II. CONTENT OF THE REPORT
1. INTRODUCTION AND DESCRIPTION OF ORGANIZATION
Established in October 2005 by Ms. Dang Thi Uyen Thanh, Dong Hanh Viet Travel
Company has been developing and knowing by a lot of customer in Vietnam and other
countries through 5 years of operation. Located at 697 Dien Bien Phu Street, that is a
convenient place for customers to know as well as for tourism business. At the time, the
company has nineteen employees who are very good and friendly. Moreover, facilities
and office equipment are well-prepared and modern.
Dong Hanh Viet Travel Company is a tourism company specializing in organizing
and selling tours in domestic and international regions. The domestic tours consist of the
tours visiting central region such as Danang-Hue-Quang Binh, Danang-Dalat-Nhatrang,
the tours in western provinces and other tours such as Danang-Nghe An-Ha Noi-Sapa,
Hoi An- My Son holly land. The international tours includes Guangxi- ShanghaiBeijing, Laos, Cambodia, Bangkok-Thailand…Furthermore, the company is trying to
open many new attractive and wonderful tours for customers in the near future as well as
to become an ideal and trust destination for all tourists.
Organization diagram of the company:
Director

Guide
Department

Marketing
Department

Student: Vo Thi Huyen_Lop: K13 NAB

Operating
Department

Account Department

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Internship report

Supervisor: Luong Kim Thu

The company has nineteen employees. In which, guide department has night
members, marketing department has three members, operating department has four
employees and accounting has three members. All of them are well-educated as well as
friendly and enthusiastic. They always try their best to complete assigned task and help
me in my work.
2. JOB DISCRIPTION
My job is a receptionist in the company. Reception practice is not simple, but
also not too difficult as I thought. A receptionist is often the first business contact a
person will meet at any organization. It is an expectation of most organizations that
the receptionist maintains a calm, courteous and professional demeanor at all times
regardless of the visitor’s behavior. Therefore, I think that receptionist is a very
enjoyable and interesting job.
The first, the duty of a receptionist may include answering customers’ inquiries

about the company and its products or services, sorting and handing out mails, a
switchboard, setting appointments, filing, records keeping, keyboarding entry and
performing a variety of other office tasks, such as receiving, directing and relaying
telephone messages and faxing messages, picking up and delivering the mail,
opening and dating stamp all general correspondence, maintaining the general filing
system and filing all correspondence, assisting in the planning and preparation of
meetings, conferences and conference telephone calls.
Sometimes, the receptionists may also perform bookkeeping or cashiering
duties. Some, but not all, offices may expect the receptionist to serve coffee or tea to
guests, and to keep lobbying area tidy.

Student: Vo Thi Huyen_Lop: K13 NAB

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Internship report

Supervisor: Luong Kim Thu

Moreover, with this job, I could be better contacting with everybody.
Consequently, so that giving satisfaction of fastidious customers, I must be patient
and harmony. I have to sympathize and listen to all requests from visitors. They are
nice, courteous, and polite so my job is favor and safety. My mistake services were
always been sympathized by them.
In summary, this is a job which requires neat appearance, good sense of
humor and clear speaking voice. Especially, the receptionist must patiently
investigate, has specific knowledge and be able to communicate well. Maybe this is
reasons which make me to change my thoughts and bad habits. Hence, I loved this
job; it gave me a patient virtue, professionally working style.

I spent 5 weeks on training in the “Dong Hanh Viet” Travel Company. I went
to the company 3 days a week. And my working time table is dependent on the
working time table of the company.
Office time -

In the morning: from 7:30a.m to 11:30a.m
In the afternoon: from 16:00p.m to 20:00p.m

I would report my job and the problems of acquisition by myself as follows:
1. Week 1: From January 10th, 2011 to February 19th, 2011.
- The first day: On Tuesday, January 11th, 2011
I had an opportunity to meet with the head of guide department of Dong
Hanh Viet Travel Company, the direct advisor, visiting around the company and
socializing with everybody in the company and I read the documents about the
company and some tour information. Then I typed the documents and began my
probation at the company. The most interested things I found out that there are many
foreign customers like French, British, Australian and I think that is a wonderful
opportunity for me to practice my English and my communication skills.

Student: Vo Thi Huyen_Lop: K13 NAB

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Internship report

Supervisor: Luong Kim Thu

INTERNSHIP DIARY OF THE FIRST WEEK
(10/01/2011-16/01/2011)

DATE

- Tuesday
(11/01/2011)

TIME

TRAINING PROCESS

- Morning: From 7.30

- Having an appointment with the head

AM to 11 AM

of guide department of Dong Hanh Viet

- Afternoon: From 1.30 Travel Company, the direct advisor,
PM to 4 PM

visiting around the company and
socializing with everybody in the
company.
- Reading documents about the company
and typing some documents.
- Being given directions about my

- Thursday

- Morning: From 7.30

work.

(13/01/2011)

AM to 11 AM.

- Beginning my probation: greeting

- Afternoon: From 1.30

customer, calling and answering

PM to 4 PM.

telephone.
- Typing document of tours

- Morning: 7.30 AM to
- Saturday
(15/01/2011

11 AM
- Afternoon: 2 PM to 5
PM

- Cleaning table and arranging
documents
- Reading the material about domestic
and international tours of the company

- Greeting customers

Student: Vo Thi Huyen_Lop: K13 NAB

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Internship report

Supervisor: Luong Kim Thu

2. Week 2: From January 17th, 2011to January 21st, 2011
INTERNSHIP DIARY OF THE SECOND WEEK
(17/01/2011-21/01/2011)
DATE

TIME

TRAINING PROCESS
- Typing documents

- Morning: 7.30 AM to Monday
11 AM
(17/01/2011)
- Afternoon: 1.30 PM
to 4.30 PM

Wednesday
(19/01/2011

Greeting

guests

and

answering

telephone.
- Translating an announcement of
schedule of tours
- Photocopying documents for
customers
- Receiving faxes

- Introducing domestic tours to
customers
- Morning: 7.30 AM to
- Reading documents of company and
11 AM
translating them.
- Afternoon: 1.30 PM
- Typing the documents
to 5 PM
- Answering telephone from foreign
customer

- Morning: 7.30 AM to
Thursday
11 AM

(20/01/2011)
- Afternoon: 2 PM to 5
PM

- Calling and answering telephone
from customers
- Typing document of tours
- Greeting guests and answering
telephones
- Translating documents about the
domestic tours.

Student: Vo Thi Huyen_Lop: K13 NAB

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Internship report

Supervisor: Luong Kim Thu

3. Week 3: From January 24th, 2011 to January 30th 2011
INTERNSHIP DIARY OF THE THIRD WEEK
(24/01/2011-30/01/2011)
DATE

TIME

Monday
(24/01/2011)

- Morning: 7.30 AM to
11 AM
- Afternoon: 1.30 PM
to 4.30 PM

Tuesday
(25/01/2011)

- Morning: 7.30 AM to
11 AM
- Afternoon: 1.30 PM

TRAINING PROCESS
- Translating documents on domestic
tours
- Photocopying documents for
customers
- Greeting guests and answering
telephones
- Receiving faxes

- Translating reports on DanangDalat tour
- Delivering fliers
- Introducing domestic tours to
customers

to 5 PM

- Morning: 7.30 AM to

Thursday
(27/01/2011)

- Sending faxes to Ms Thanhmanager of company

11 AM
- Afternoon: 2 PM to 5

- Translating contracts with AB
limited company

PM

- Typing document of tours
-

Cleaning table and arranging

documents

Student: Vo Thi Huyen_Lop: K13 NAB

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Internship report

Supervisor: Luong Kim Thu

4.Week 4: From January 31st, 2011 to February 6th: I was off for Tet holiday

5,Week 5: From February 8th, 2011 to February 13th, 2011
INTERNSHIP DIARY OF THE FIFTH WEEK
(08/02/2011-13/02/2011)
DATE
Tuesday
(08/02/2011)

TIME

- Morning: 7.30 AM to
11 AM
- Afternoon: 1.30 PM
to 4.30 PM

Thursday
(10/02/2011)

- Morning: 7.30 AM to
11 AM
- Afternoon: 1.30 PM
to 5 PM

- Greeting guests and answering
telephones
- Translating documents on domestic
tours
- Photocopying documents for
customers
- Receiving faxes

- Introducing domestic tours to
customers
- Dealing with customers with Mr.
Tuan
- translating document on regional
tours

11 AM

- Calling and answering telephone
from customers
- Typing document of tours

- Afternoon: 2 PM to 5

- Cleaning table and arranging

PM

documents

- Morning: 7.30 AM to
Friday
(11/02/2011)

TRAINING PROCESS

- Sending and receiving faxes

Student: Vo Thi Huyen_Lop: K13 NAB

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Internship report

Supervisor: Luong Kim Thu

6. Week 6: From February 14th, 2011 to February 20th, 2011
INTERNSHIP DIARY OF THE SIXTH WEEK
(14/02/2011-20/02/2011)
DATE
Tuesday
(15/02/2011)

TIME

- Morning: 7.30 AM to
11 AM
- Afternoon: 1.30 PM
to 4.30 PM

Thursday
(17/02/2011)

- Morning: 7.30 AM to
11 AM
- Afternoon: 1.30 PM

TRAINING PROCESS

- Greeting guests and answering
telephones
- Translating documents on Nha Trang
city tours, typing and photocopying the
documents for customers
- Translating document of the tour
Saigon-Phnompenh-SiemReap.

- Introducing domestic tours to
foreign customers
- Greeting customers and providing
them with some information about
some international tours.

to 5 PM
- Morning: 7.30 AM to
Friday
(19/02/2011)

11 AM
- Afternoon: 2 PM to 5
PM

Student: Vo Thi Huyen_Lop: K13 NAB

- Calling and answering telephone
from customers
- Typing some document for
customers
- Translating some fliers about the

domestic and regional tours

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Internship report

Supervisor: Luong Kim Thu

7. Week 7: From February 21st , 2011 to February 27th , 2011
INTERNSHIP DIARY OF THE SEVENTH WEEK
(21/02/2011-27/02/2011)
DATE

TIME

Tuesday
(22/02/2011)

- Morning: 7.30 AM to
11 AM
- Afternoon: 1.30 PM
to 4.30 PM

Thusday
(24/02/2011)

- Morning: 7.30 AM to
11 AM
- Afternoon: 1.30 PM

to 5 PM
- Morning: 7.30 AM to

Friday
(25/02/2011)

TRAINING PROCESS
- Translating document of schedule
of the tour Ha Long Bay-Viet Hai
village –Pearl Island.
- Greeting guests and answering
telephones
- Typing document for the meeting
of the company

- Photocopying documents for
customers
- Receiving faxes
- Greeting customers and providing
them with some information about
some international tours.
- Taking part in the tour DanangHoi An with Mr. Lam Tuan

11 AM
- Afternoon: 2 PM to 5
PM

Student: Vo Thi Huyen_Lop: K13 NAB

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Internship report

Supervisor: Luong Kim Thu

8.Week 8: From February 28th, 2011 to March 5th, 2011
INTERNSHIP DIARY OF THE EIGHTH WEEK
(28/02/2011-5/03/2011)
DATE

TIME
- Morning: From 7.30

- Tuesday
(01/03/2011)

AM to 11 AM

TRAINING PROCESS
- Photocopying documents for
customers

- Afternoon: From 1.30

- Calling and answering telephone

PM to 4 PM

from customers

- Typing document of tours
- Greeting guests and answering
telephones

- Thursday

- Morning: From 7.30

(03/03/2011)

AM to 11 AM.

- Introducing domestic tours to
customers
- Greeting customers and providing

- Afternoon: From 1.30

them with some information about

PM to 4 PM.

some international tours.

- Morning: 7.30 AM to
- Friday
(04/03/2011

11 AM
- Afternoon: 2 PM to 5

PM

- Typing document of tours
- Cleaning table and arranging
documents
- Having a small party with
everybody in the company.

Student: Vo Thi Huyen_Lop: K13 NAB

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Internship report

Supervisor: Luong Kim Thu

III. THE PERSONAL EXPERIENCE ACQUIRED THROUGH THE
TRAINING COURSE
Through 8 weeks of training process at the “Dong Hanh Viet” Travel
Company, I got a lot valuable working experience and soft skills. In my opinion,
these precious experiences will help me a lot for my work in future. The following is
some of experiences which I gained during this training course.
The first, the training course brought to me the opportunity to use my English
knowledge through communicating with foreign customers and translating many
tour documents. I recognized that my English is improved so much through practice.
I learned a lot of vocabulary, information and knowledge in tourism as well as know
how to use translation methods. The second, with the guides of my supervisor Mr.
Tuan and everybody in the company I learned how to photocopy, receive and send
faxes. I also had chance to practice doing something in the office such as delivering

fliers, sticking and cutting paper. Although those look simple, they also gave us
difficulties when facing to the real life. For example, I know how to deliver
advertisements effectively while many people. Especially I also learned so many
important skills in dealing with customers and working with staffs. Moreover, in
spite of short time of training process, the internship course at the company makes
me feel more confident and patient than before. As a receptionist at the company, I
also learned some good characteristics like attentiveness, initiative, loyalty, maturity,
respect for confidentiality and discretion, a positive attitude and independence.

Student: Vo Thi Huyen_Lop: K13 NAB

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Internship report

Supervisor: Luong Kim Thu

In conclusion, after this practice, I feel grown-up with experience in
communication, skills to solve difficulties. These experiences, I always had written
recorded carefully as “fund of knowledge” by myself.

IV. SUGGESION
I think that the time for my internship course is so short. Five weeks is too short
for us to get enough experience in working and skills in working environment. So I hope
that the time for internship course should be longer. For the company, because
translation is my major so I would like to be given more documents to translate. Besides,
although the company has many tours, the company should open more interesting tours
to meet customer’s demands.

Student: Vo Thi Huyen_Lop: K13 NAB

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Internship report

Supervisor: Luong Kim Thu

CONCLUSION
After about two months of training process at the “Dong Hanh Viet” Travel
Company, I finished my internship successfully with the whole-hearted help and
careful guidance of my supervisor Ms. Luong Kim Thu, the traing guide Mr. Nguyen
Lam Tuan and all employees of “Dong Hanh Viet” Travel Company. Once again, I
would like to thank Ms Luong Kim Thu for your guidance and “Dong Hanh Viet”
Travel Company as well as all of officer staff for supporting and creating favorable
condition for me to complete my training process and this paper.
At last, I wish all of you a good health and success.
Thank you very much!

Student: Vo Thi Huyen_Lop: K13 NAB

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Student: Vo Thi Huyen_Lop: K13 NAB

Supervisor: Luong Kim Thu

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