Báo cáo thực tập tốt nghiệp tiếng anh (49)

Internship Report

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Foreign Languages Department

ACKNOWLEDGEMENT
First of all, I would like to express my deepest gratitude to Mrs. Vu Thi Viet
Huong – my supervisor, who teaches and supports me a lot during my internship.
Secondly, I also give my thanks to all of teachers at Foreign Language Department
who provide me lots of important knowledge during the course. I am grateful for your
help and transfer precious experiences, which will prepare me for knowledge to get to the
real life.
Thirdly, and I would like to take this opportunity to say thank to Mr. Nguyen
Minh Dung - the leader of guide department of the company and all staffs in Thao
Dan Limited Company.
Thank you very much for your kind cooperation during my internship.
Finally, I would like to express my sincere thanks to my friends and my family
who were always beside me during my internship.
Nghe An, April, 2014
Tran Thi Thuy Ha

Supervisor: Vu Thi Viet Huong (M.A)

Student: Tran Thi Thuy Ha_51B3


Internship Report

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Foreign Languages Department

INTRODUCTION
Tourism is a service industry that has become the popular demand of the people in
every country. In the context of global economy, Vietnam is making the biggest effort to
keep up with rich countries and to become a great nation in the world. Nowadays, with
the development of national industrialization and modernization, tourism has become
one of the key industries with values of Vietnam cultural and economic. Vietnam
tourism is increasingly developing and plays an important role in the economy. Before
people's needs are mostly necessities such as food, housing, clothing, transportation.
But nowadays, they wish to travel to exchanges, to improve themselves, to explore
nature, culture, people. This has resulted in establishing and improving many tourism
companies in Vietnam. Realizing this problem, I chose Thao Dan Limited Company for
graduation practice. During the internship, I found about general practical place, learned
about tourism experiences from all of members in the company, especially the guides and
marketing.

Supervisor: Vu Thi Viet Huong (M.A)

Student: Tran Thi Thuy Ha_51B3


Internship Report

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Foreign Languages Department

CHAPTER I: INTRODUCTION AND OVERVIEW OF THE ORGANIZATION’S
COMPANY

1.1. Name and address of the Company
I practiced at Thao Dan Limited Company located at Pham Dinh Toai Street, Vinh
City, Nghe An Province. This company was certificated business registration No.
2901379267 on April 24th, 2009 by Nghe An Department of Planning and Investment.
Phone number: 0388.602.325 – Fax: 0388.602.325
Hotline: 0915.015.777
Email:
Website: www.thaodantravel.com
1.2. Mission and function of the company:
Established in April, 2009 by Mrs. Nguyen Thi Hoa, Thao Dan Limited Company
has been developing and knowing by a lot of customer in Vietnam through 5 years of
operation. Located at 119 Nguyen Van Cu Street, Vinh City, Nghe An province. And then
moved to Pham Dinh Toai Street, Vinh City, Nghe An province that is a convenient
place for customers to know as well as for tourism business. At the time, the company
has eleven employees who are very good and friendly. In which, guide department has
five members, marketing department has two members and accounting has one member.
All of them are well educated as well as friendly and enthusiastic.
They always try their best to complete assigned task and help me in my work.
Moreover, facilities and office equipment are well-prepared and modern.
Thao Dan Limited Company is a tourism company specializing in organizing and selling
tours in domestic and international regions. The domestic tours consist of the tours
visiting central region such as Vinh - Thien Duong Cave - Tam Co Grotto - Vinh, Do
Luong – Hue – Da Nang – Hoi An – Do Luong, Vinh – Phong Nha Cave – Quang Tri –
Hue – Vinh, the tours in northern provinces such as Vinh – Bai Dinh Pagoda – Hoa Lu
Old Capital – Ca Than Spring – Vinh, Vinh – Yen Tu Pagoda – Hung Temple Vinh. and
other tours in southern provinces such as Vinh – Sai Gon – Con Dao – Vinh, Vinh –
Vung Tau – Nha Trang – Vinh and Western – Cuu Long.
Furthermore, the company is trying to open many new attractive and wonderful
tours for customers in the near future as well as to become an ideal and trust destination
for all tourists.

Supervisor: Vu Thi Viet Huong (M.A)

Student: Tran Thi Thuy Ha_51B3


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Internship Report

Foreign Languages Department

Up to now, travel operations of company always are effective in the area. The
company had good trained tour guides who are young, friendly and enthusiastic. They
have professional skills. It helps the operation of the company develop.
The company tried to be progressive and dynamic company, improving the powerful
potential of intellectual capabilities of the company and the available modern
technologies.
1.3. The structure of the company:
General Director

Management Director

Vice Director

Guide

Marketing

Account

Department

Department

Department

The staffs:
-General director: Mrs. Nguyen Thi Hoa
-Management director: Mr. Nguyen Van Thanh
Supervisor: Vu Thi Viet Huong (M.A)

Student: Tran Thi Thuy Ha_51B3


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-Vice director: Mrs. Nguyen Thi Bich Hanh
- Guide department: + Mr. Nguyen Minh Dung (leader)
+ Mr. Tran Huu Long
+ Mr. Nguyen Sy Tung
+ Mr. Nguyen Hai Ngoc
+ Ms. Tran Thi Thuy Ha
-Marketing department: Mr. Le Van Anh and Ms. Dang Thanh Quynh
-Account department: Ms. Nguyen Thi Chung
1.4. Sumary of the duties and the responsibilities performed by the intern of the

company.
I am lucky to take a good opportunity at Thao Dan Limited Company during my
internship time. My duty at this time is sharing works with the accountant and marketing
such as booking rooms, signing contracts, I received and recorded information of tourists,
shared specific information such as: name, address, tours, and price. I was notified to
accompany some short tours in a few days to learn more experience about tour guide.

Supervisor: Vu Thi Viet Huong (M.A)

Student: Tran Thi Thuy Ha_51B3


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Internship Report

Foreign Languages Department

CHAPTER II: PRACTICAL EXPERIENCES
2.1. What I have done
After two months practicing at Thao Dan Limited Company, from February, 17 th to April,
14th. I got many valuable experiences to complete the report and use it in future.
I had chance to work as a tour guide to provide information about cultural and historical
of sites to visitors. I joined some tours such as Vinh – Quang Binh – Quang Tri – Vinh,
Thanh Chuong – Tran Temple – Hung Temple – Thanh Chuong.

 Vinh – Quang Binh – Quang Tri – Vinh:
Day 1: Vinh – Quang Binh.
- At 6.00 am: The guide picked up at Vinh and started to Quang Binh, had
breakfast at Cong Doan Restaurant in Ha Tinh City.

- At 10.00 am: Dropped in Vo Nguyen Giap Tomb at “Vung Chua – Dao Yen” in
Quang Trach District, Quang Binh province.
- At 11.30 am: We had lunch at Huong Giang Restaurant in Dong Hoi City. After
that, continued to Quang Tri.
- At 18.30 pm: We arrived at Me Kong Hotel in Quang Tri, check in and rest.
Then had dinner at restaurant of this hotel. Independent visited.
Day 2: Quang Tri – Vinh.
-

At 6.30 am: Had buffe at hotel then check out.
At 7.30 am: Got under way to Quang Tri Ancient to incense for fallen hero
here. After that visited and bought something at Dong Ha Market.
- At 11.30 am: Had lunch at Huu Nghi Restaurant, Dong Ha City and then came
back Vinh City.
- At 6.30 pm: Broke up tourists and ended tour.
 Thanh Chuong – Tran Temple – Hung Temple – Thanh Chuong:
Day 1: Thanh Chuong – Tran Temple.
- At 5.30 am: The guide picked up at Thanh Chuong
- At 6.00 am: Had buffe at Muong Thanh Hotel in Dien Chau District and started
to Nam Dinh.
- At 12.20 am: Had lunch at Trang An Restaurant in Ninh Binh City. Then came
to Nam Dinh to visited Tran Temple.
- At 14.30 pm: We got under way to Hung Temple.

Supervisor: Vu Thi Viet Huong (M.A)

Student: Tran Thi Thuy Ha_51B3


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Foreign Languages Department

At 18.30 pm: We arrived at Sinh Thai Hotel in Viet Tri City, Phu Tho province,
check in and rest. Then had dinner at hotel’s restaurant. Independent visited.

Day 2: Hung Temple – Thanh Chuong:
-

At 6.30 am: Had breakfast at hotel’s restaurant.
At 7.30 am: Went to visit Hung Temple
At 11.00 am: Came back Sinh Thai Hotel, had lunch and check out. After that
returned Thanh Chuong – Nghe An.
At 7.00 pm: Had dinner at Cay Dua Restaurant in Nghia Dan District.
At 10.00 pm: Broke up tourists and ended tour.

When picking tourists up to begin a trip, I greeted them with a friendly and open
attitude. First of all, I introduced a little background of the company, myself and the tour
(about subject, content), then I gave them itinerary of trip and set meeting points during
tour. Along the road, I also gave some information about places which the tour passes.
During visiting time, I managed tourists carefully, head counted regularly to make sure I
have all of them.
In addition, I also shared works with marketing and accountant as called to book
rooms, calculated expenditure of tours, sent the insurance request to the AAA insurance
company, went to sign the tour and car for rent contracts. When the company got
information of tourists include name, age, address, tour, number of them, gender, time, I

calculated expenditure these tours, made insurance contract. After that, went to sign
contract with offices that booked tours, sign with car travel company to rent car. And
before tours coming to chosen place, I called to hotel there to book rooms for tourists.
Furthermore, I did with the accountant translate tour to help company broaden
international market. That is tour to Western – Mekong River for this summer with the
time 6 days 5 nights (see appendix). The company hopes to widen market to
international, so we took responsibility to translate some tours into English and upload
company’s website.
2.2. New skills acquired and skills improved.
Through 8 weeks of training process at Thao Dan Limited Company, I got a lot
valuable working experiences and soft skills. In my opinion, these precious experiences
will help me a lot for my work in the future. The following is some of experiences
which I gained during this training course.
Supervisor: Vu Thi Viet Huong (M.A)

Student: Tran Thi Thuy Ha_51B3


Internship Report

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Foreign Languages Department

Firstly, I could improve communication skill. I knew that communication skill is
indispensable elements for all fields. It is very important for tour guides. This expresses
how to be the smooth transaction and travel guides. I worked as a tour guide so
communication skill was essential for me in contacting with the visitors.
Secondly, with the guidance of Ms. Chung and everybody in the company I learned
how to photocopy and print documents, receive and send faxes. I also had chance to

practice doing something in the office such as delivering fliers, sticking and cutting
paper. Although those look simple, they also gave us difficulties when facing to the real
life. For example, I know how to deliver advertisements effectively. Especially, I also
learned so many important skills in dealing with customers and working with staffs.
Moreover, in spite of short time of training process, the internship course at the company
makes me feel more confident and patient than before.
As a tour guide, I learnt some basics guiding skills. First of all, I found how to make
a good introduction and conclusion. Introduction sets the stage and mood for the whole
tour. It is the first and most lasting impression the tourists will have of a tour guide. And
conclusion is the final one on the tourists and will affect their entire memory of the tour
and a tour guide. It offers a chance to answer any questions of visitors. Secondly, it is
how to manage group. The safety of tourists is my responsibility; therefore I tried to lead
visitors well and made them feel safe and comfortable. Thirdly, how to deal with problem
during the tour is so important for a tour guide. I could deal with many problems so that
most tourists didn’t even know there was a problem. Finally, I realized that my voice is
also equally important. During the tour, I controlled my voice, chose suitable positions so
that everybody can hear and understand what I am saying.
2.3. Management techniques observed
Over my internship, I have learnt some valuable management skills from the
management director of the company – human management skill. He always has strict
attitude to manage employees but besides the stringency, he’s also a friendly man who
usually conducts staffs enthusiastically and carefully, especially for new employees and
internship students. In company, each employee has a different work and work schedule,
most of the time they spent to work, although they are rarely encountered in the company.
The manager director manages employees through their own work schedule. He appears
immediately when employees have any difficulty. Through the management employees in
the company, I realized that the use value of each worker depends on the good
management.

Supervisor: Vu Thi Viet Huong (M.A)

Student: Tran Thi Thuy Ha_51B3


Internship Report

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Foreign Languages Department

In addition, I also learnt about financial management skill from both the manager
and the accountant. They calculate everything very carefully and exactlly, there is no
error. In fact, I learnt many experiences in management techniques. They will be useful
experiences for me in my future job.
2.4. Classroom skills employed
Through two months of internship time, I got many experiences under guidance of
experienced employees in the company, especially tour guides. I applied in reality what I
have learnt from lectures at Vinh University.
Firstly, I spoke to staffs in the company in English to practice and improve English
skills.
Secondly, I studied English for Tourism so I applied the knowledge about this
subject to work. I learnt how to introduce tourists about destination to create excitement
for tourists. I also chose formal and suitable language that are reasonable for every place
to say.
Thirdly, I also learnt Vietnamese Cultural Basis, therefore I understood more about
cultural characteristics of Vietnam, which is quite easy for me to find about destinations.
In addition, interpretation and translation knowledge help me share with the
accountant to translate tour to help company broaden international market. That is tour to
Western – Mekong River for this summer with the time 6 days 5 nights.
Otherwise, I learnt English for Hotel at college course so I understood how to book

rooms that is convenient and careful for two sides (company and hotel).
Furthermore, I had got speaking semesters, I practiced my public speaking skill so I
am more self-confident and have strong voice, good preparation, clear purpose, body
language to work as tour guide. It is the visitors not only need to hear the tour guide but
they also understand what he/she is saying. Especially, when standing in a pagoda, I try to
say not loudly but everyone can hear me.
2.5. Problem encountered
During my internship period, I worked at Thao Dan Limited Company. There are
some difficulties for me.

Supervisor: Vu Thi Viet Huong (M.A)

Student: Tran Thi Thuy Ha_51B3


Internship Report

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Foreign Languages Department

First of all, I am an internship student so I lack knowledge about works in the
company. Although everyone in company guided me clearly and thoroughly, I was still
embarrassed at the first time.
Secondly, I had ever had more opportunities to go to many places in our country so I
had to find more about places when having tours and to ask the experienced tour guides
in this company to have the accuracy information.
Moreover, I met some difficulties while I shared with the accountant translate tour
to help company broaden international market because I lack new words about tourism so
I had to look it up in the dictionary.

Furthermore, the time of internship is not long so when I understood all works, I
finished my practicing process.
In summary, I had some difficulties in internship time and I hope to study harder to
improve myself.
2.6. Lesson learned
After 8 weeks practicing work in Thao Dan Limited Company, I learned a lot of
interesting and useful things.
Firstly, tour guides told me how to select suitable languages to introduce and explain
to tourists about the cultural heritage and nature of destinations they visit. Therefore, I
knew important experiences for this job. I also was shared that a tour guide has to go far
away from home not only short time but also long time.
It is important for a tour guide to be friendly, polite and enthusiastic. Otherwise,
foreign language ability is very important to get a professional tour guide. In addition,
patience, hard working, solving capability are also necessary factors for tour guide
Beside knowledge and skills as mentioned above, health plays an important role. A
tour guide has to meet different weather in many places. If there is no good health, the
work can not be convenient.

CHAPTER IV: RECOMMENDATIONS
Supervisor: Vu Thi Viet Huong (M.A)

Student: Tran Thi Thuy Ha_51B3


Internship Report

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Foreign Languages Department

It is an honor for me to be a student of Foreign Languages Department – Vinh
University.
Teachers in the department are young, friendly, active experienced, ones and have
perfect teaching methods. I have learned so many useful things from my teachers.
However, these methods should go into social reality to suitable for the developing of
society. Teachers usually ask students to do assignments to improve their skill as group
learning. And more extroverted activities should be made for students to have opportunity
to express their ability.
In fact, it should be strict with activities for students to practice in order to promote
all capabilities of them and ensure the equality.
Moreover, department of foreign language should widen more knowledge in
teaching translation and interpretation by the way having more chances for students to
practice with the foreigners living in Vinh city. It will help students have good
communication environment, improve their pronunciation and be more confident with
their abilities. The department also should focus on subjects that will beside to students in
the future more instead of other subjects which are only basic ones and less important
than.
Further more, before taking internship time, students should have more practical
opportunities to get experiences.

CHAPTER III: CONCLUSION

Supervisor: Vu Thi Viet Huong (M.A)

Student: Tran Thi Thuy Ha_51B3


Internship Report

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Foreign Languages Department

Tourism is recognized as economic services with high economic efficiency.
Tourism will bring economic benefits, it also make a contribution on shortening the gap
in development levels between urban and area, between countries. The time of internship
at Thao Dan Limited Company has brought me the real knowledge which is extremely
important to me.
One more time, I would like to say thanks to my supervisor - Mrs Vu Thi Viet
Huong, all lectures of Foreign Languages Department and the help from staffs in
company, I become more self-confident to show my ability. They always care and make
good conditions for me to finish my duties. They help me to understand values of
management and its regulation as well.
I would like to give gratitude to all you and wish all happiness to you.

APPENDIX

Supervisor: Vu Thi Viet Huong (M.A)

Student: Tran Thi Thuy Ha_51B3


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Internship Report

Foreign Languages Department

Address: Pham Dinh Toai street, Nghi Phu communce- Vinh city
Phone: 0388.602.609 Fax: 0388.602.609

Email: Website: www.thaodantravel.com
Time: 6 days/5 nights. Transportation: By plane
DAY
THE TRIP
Day 1
VINH – SAI GON – CAO LANH
In the morning: Car and tour guide pick you up and come to

SERVICES
Have lunch, dinner

Vinh Airport, take off to Ho Chi Minh City at 12.15 pm.
At 14.00 pm: Arrive at Ho Chi Minh City, car and tour
guide of Thao Dan Company in the southern welcome
delegation and start to Cao Lanh. Along the way, the tour
guide will talk about remarkable culture, history in Mekong
Delta. Reach in Cao Lanh, you visit The Tomb of Nguyen
Sinh Sac Vice Instrument.
At 18h30: Come to hotel, check in and rest.
Day 2
CAO LANH – CHAU DOC – HA TIEN
At 6.00 am: Have breakfast, check out and start to Ha Tien,

Nguyen Sinh Sac Tomb
Have breakfast, lunch, dinner

go through Vam Cong Ferry, enjoy the beauty of Tien and
Hau River.

Supervisor: Vu Thi Viet Huong (M.A)

Student: Tran Thi Thuy Ha_51B3


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At 10.00 am: Arrive in Chau Doc, visit Ba Chua Xu Temple,
Thoai Ngoc Hau Tomb, Tay An Temple - famous relic in Sam
Mountain, attracting nearly 2 million people annually.
At 11.30 am: Continue to Ha Tien, have lunch at Ha Tien.
At 12.45 pm: Visit Tam Bao Pagoda, Mac Cuu Tomb – The
person who enlightened last lands of Vietnam, Mui Nai
Beach, explore the landscape on Vong Nguyet Mountain.
With the only system that slide up the mountain in the
Western Province.

Ba Chua Xu Temple

At 18.00 pm: Check in, have dinner and visit freely.
Day 3 HA TIEN – PHU QUOC ISLAND

Have breakfast, lunch, dinner

At 6.00 am: Have breakfast, check out.
At 7.00 am: Go to train station and depart to Phu Quoc.
At 10.30 am: Arrive in Phu Quoc, swimming.

At 12.00 pm: Enjoy delicious meal in restaurant.
13.30 pm: Come to Hung Long Pagoda, admire the
landscape of Tranh Stream. And then continue to Ham Ninh
Fishing Village with so much interesting seafood.
At 18.00 pm: Have dinner in restaurant. After that visit
independently.

Phu Quoc Island
Supervisor: Vu Thi Viet Huong (M.A)

Student: Tran Thi Thuy Ha_51B3


Internship Report

Day 4

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Foreign Languages Department

PHU QUOC – LANDSCAPES

Have breakfast, lunch, dinner

At 6.30 am: After the breakfast, tour start to Nam Dao, you
see Cay Dua Prison (Phu Quoc Prison). And continue to An
Thoi Island, go through Tien Wells, Ong Doi Nose,
pineapple, scented islands then fishing with fishermen.
Especially, you take a meal at the fisherman’s boat, later

return Bai Sao Port and can swim here.
At 15.00 pm: Come back Duong Dong, enjoy the pearl
farm - one of the featured products in the island.

Day 5
PHU QUOC – CAN THO
At 6.30 am: Have breakfast, check out and depart to Rach

Phu Quoc Prison
Have breakfast, lunch, dinner

Gia. Arrive here, go to visit Nguyen Trung Truc Temple
after that have lunch in restaurant.
At 13.00 pm: Begin coming to Can Tho. View the lovely
scenery of rice fields, with laden fruit orchards – one of
characteristics of the Southwest.
At 18.00 pm: Check in.
At 18.45 pm: Enjoy the dinner in Du Thuyen Can Tho
Restaurant and sightseeing the beauty of Can Tho Bridge at
night, listen Ca Tai Tu, songs characterized South.
Especially, you can communicate with the other tourism
group. And visit freely at night.

Fruit orchards
Supervisor: Vu Thi Viet Huong (M.A)

Student: Tran Thi Thuy Ha_51B3


Internship Report

Day 6

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Foreign Languages Department

CAN THO – MY THO – SAI GON - VINH

Have breakfast, lunch

At 5.00 am: Get up early, come to Ninh Kieu Wharf to go
to Cai Rang floating market – one of floating markets in
Mekong Delta. After that come back to hotel to have
breakfast, check out and start to My Tho.
At 8.00 am: In My Tho, take a boat trip on the river to see
four isle Long, Lan, Qui, Phung. To Thoi Son, walk along
village roads, watch fruit orchards with many kinds.
Back to largest boat, the boat continued downstream to visit
BenTre coconut candy, coated bakeries.
At 11.30 am: Taste special food of western for lunch, then
Cai Rang Floating Market

continue to Phung isle to visit Dao Dua relic, crocodile
farming, fishing crocodile.
At 13.00 pm: Return My Tho train station come back Ho
Chi Minh City.
At 15.00 pm: Arrive in Ho Chi Minh City, car take you to
Tan Son Nhat Airport, take off at 16.15 pm to Vinh City.
At 18h30: Land Vinh, Thao Dan Car welcome, take the

delegation to the initial point and break up tourists. End
trip, see you on the tour later.
End of the tour! Seeing you again.

Package prize for tour over 40 people
4.850.000.VND/ PERSON

Ä INCLUDING:

Supervisor: Vu Thi Viet Huong (M.A)

Student: Tran Thi Thuy Ha_51B3


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- The car has air- conditioner- new branch, has karaoke, micro.
- Having 3 meals per day in super restaurants, and staying in 2 or 3 star hotels, central
of the city, (2 or 3 people/ room).
- At Cao Lanh City: The 3 stars hotel and have buffet.
- At Ha Tien Town and Phu Quoc: The 2 stars hotel and have breakfast as menu.
- In Can Tho: The 3 stars hotel and have buffet.
- Super train: Rach Gia City – Phu Quoc – Ha Tien.
- Meals acoring to the program: (200.000vnd/ person/ day).
-Travel ticket at sites.
- Tour guide serves the whole trip.

- Fishing boat in Phu Quoc.
- Travel trip in Can Tho
-Mineral Warter all day.
-Travel insurance (20.000.000vnd/ per/ an accident)
- Air ticket Vinh – Western-Mekong River – Vinh (Vietjest)
- Thao Dan travel hat, cold towels, water.
- Gift.
Ä EXCLUDING:
- Eating outsie the trip.
- The cost of personal entertainments.
- Slide up the mountaint in Mui Nai.
- Roundtrip air ticket: Vinh – Sai Gon – Vinh.
Ä NOTE:
- The Children are under 2 years old: counting 20 percent of adult ticket.
- The Chrldren are under 5 years old: free except arises.
- The Children are from 6 to 9 years old: counting ticket a half of adult, eat as adult, stay
with their parents).
- The childrent are 10 years old and older: counting like adult.
- A couple is only allowed to take one child, if more than, counting a half of adult.
Supervisor: Vu Thi Viet Huong (M.A)

Student: Tran Thi Thuy Ha_51B3