Báo cáo thực tập tốt nghiệp tiếng anh (52)

VINH UNIVERSITY
DEPARTMENT OF FOREIGN LANGUAGES
VINH
UNIVERSITY
---------------DEPARTMENT OF FOREIGN LANGUAGES
----------------

STUDENT INTERNSHIP REPORT
TRAN THI THUY HA

STUDENT INTERNSHIP REPORT
Supervisor
Student’s full name
Student’s ID
Class

: Mrs. Vu Thi Viet Huong
: Tran Thi Thuy Ha
: 1057518076
: 51B3

Nghe An, April 2014

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Nghe An, April 2014


ACKNOWLEDGEMENT
For the completion of this internship, I have been fortunate to receive
invaluable contributions from many people.
First of all, I would like to express sincere thanks to my supervisor, Mrs.

Nguyen Thi Lan Phuong who has contributed to my success in the internship for
her advices and enthusiastic instructions
Secondly, I would like to thank all my teachers at the Department of Foreign
Language, Vinh University for the helps and guidance that they have gien me.

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Thirdly, I owe my gratitude to all staffs in International Travel Center NgheAn Tourism joint-stock Company, where I took my internship for their
assists, hospitality, and friendliness. In particular, I wish to give my special thanks
to Mr. Ta Khac Uyen, Mr. Truong and Phan Thi Van Anh for their instructions and
counsels on my works.
Finally, this dissertation would not have been possible without my fellows and
my family who were always beside me. They supported me a lot during this
internship.

Nghe An, April 2014

Nguyen Thi Thanh Nga

TABLE OF CONTENTS

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PART I: OVERVIEW OF THE COMPANY’S ORGANIZATION
1.1. Name and Address of Company
I practiced at Nghe An Tourism Joint-Stock Company – International travel
center located at no Bong sen tower 39- Quang Trung Street- Vinh city- Nghe An
province.

Abbreviation: Natour
Certificate No: 2900325639
Phone Number: (84-38). 3844692 – (84-38). 3835476
Fax: (84- 38) .3844825 – (84-38) .33843635
Email: ngheantour@.vnn.vn
Website: www.ngheantourism.net

1.2. Mission & Functions of Company
The company was established on July 15, 2005. It was granted a license to
operate multiple functions business including: Domestic and international travel,
transportation of domestic and international tourists, travel services business, office
leasing and finance and purchasing food technology, personal and family
belongings, metals, agricultural products.
It was the first company in NgheAn Central and Northern provinces licensed
about international travel. During the operation and development of the company, the
company’s function is "Travel business is leading mission-critical".
The company organized thousands of tours from Laos – Thailand for tourists to
visit Vietnam and vice versa. The company organized many delegations of Ho Chi
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Minh City - Ha Noi - Thanh Hoa - Ha Tinh - Hai Phong - Nghe An arriving Laos and
Thailand.
Up to now, travel operations of company always are effective in area. The
company had good trained tour guides who are young, enthusiastic. They have
professional skills. It helps the operation of the company develop. In recent years,
travel operations of the company have reached good achievements. Annual revenue
reached high growth rate, interest rate accounted for 60% of the market in Nghe An.
In addition, the company concentrated in improving the quality and effectiveness
of other travel services such as hotel, restaurant and commercial business. They were

Song Lam Hotel, Bong Sen Hotel and some other Departments.

1.3. Structure of Company

Annual general meeting

General Assembly

Board of Supervisors

Executive director board

Business
Department

Bong Sen
Hotel 5

Organization–
Administrative
Department

Quang Trung
Restaurant

Song Lam
Hotel

Accounting - Finance
Department

Venture
Fashion store

Wholesale
stalls


Executive relationship
Supervision relationship
Functional relationship
The Staffs:
- General Director: Nguyen Duc Hien.
- Chief Personnel officer: Nguyen Tien Thanh.
- Director Centre for International Travel: Ta Khac Uyen
- Deputy Director of international travel: Phan Dinh Nho.
- Business Managers: Hoang Van Truong
- Domestic tourism leader : Phan Thi Van Anh
- Tourist heads overseas : Dao Van Ngoc
- Marketing head : Ho Van Ta
- Tour operator: Nguyen Thi Thuy Duong
- Sales and Marketing: Tran Thi Huyen Trang
* GLP (Golden Lotus Plus) center:
- Director: Dang Thanh Tam.
- Domestic tourism leader: Nguyen Van Hien.
- Market leader: Nguyen Xuan Tung.
- Tour operator: Le Thi Tam
- Sale- Marketing: Tran Thi Huyen Trang.
1.4. Summary of the duties and responsibilities performed by the intern
of Company

It was my honor to take my internship when I practiced at Nghe An Tourism
Joint-Stock Company. I practiced at Travelling Group. My duty at market segments
was a Tour Guide, Sale- Marketing and Secrectary. I received and recorded
information of customers, shared specific information such as: name, age, address,
tours, and price and investigated customer ideas about the quality of the tour.
Sometimes, I was notified to accompany the delegation in some short tours in a few
days to learn more about business travel and tour guide.

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PART II: PRACTICUM EXPERIENCES
2.1. What I have done
I took my internship at International Travel Center - Nghe An Tourism Company
from February 17th, 2014 to April 14th, 2014. I worked in the Center of International
Travel.
- Firstly, in my internship process, I met Mr Ta Khac Uyen (the director of
international travel centers) to know more information about the company
where I took my internship. And then I was introduced to Mr. Hoang Van

Truong (Business Managers of center) who guided me during my
internship time. He guided me to know about how to work of this center.
Furthermore, I attended some talks of the staff of the center . I also learnt some
specific works in the center. Besides, I received the previous contracts the company to
reference.
I worked as a tour guide. I joined some tours such as Thanh Chuong – Quang
Binh- Quang Tri- Thanh Chuong, Vinh – Tran Temple – Hung Temple – Vinh.
•

Day 1 Thanh Chuong – Quang Tri

At 6:00. The Tour guide and driver picked 70 members of Agribank of Thanh Chuong
district up at Thanh Chuong and start a trip to Quang Binh, Quang Tri provine.
- Firstly, we come to Uncle Giap tomb at “Vung Chua- Đao Yen” and had lunch at
Huong Giang restaurant in Dong Hoi -Quang Binh.
1.30 pm. I took tourists to the ancient citadel of Quang Tri where occurred the battle
of 81 days and nights of Quang Triʹs army to protect it.
- 6.00 pm I took delegation to visit Dong Ha market to buy products which were made
in Thailand
-7.00 pm, we came back Medely hotel- Dong Ha, had dinner, checked in and rest.

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•

Day 2. Quang Tri- Quang Binh – Thanh Chuong

-

7:30am, we visited Truong Son cemetery, insensed to memorize heroic martyrs
who sacrificed everywhere Truong Son road to protect country in general and to
protect Quang Tri in specific in during the war against America years.

-

11.00am, had lunch at Thao Nguyen restaurant at Phong Nha – Ke Bang.


-

In the afternoon, we visited Phong Nha cave, sightseeing, and took photos.

-

5:30pm, we came back Thanh Chuong.

-

10.00pm, said goodbye tourists. Ended of the trip.

Vinh – Tran Temple – Hung Temple – Vinh.
Day 1: Vinh – Tran Temple.
- At 6.00 am: The guide picked up at Vinh.
- At 7.00 am: We had breakfast at Muong Thanh Hotel in Dien Chau District
-

and started to Nam Dinh.
At 12.30 am: Had lunch at Hoang Mai Restaurant in Ninh Binh City. Then

-

came to Nam Dinh to visited Tran Temple.
At 14.30 pm: We went to Hung Temple.
At 18.30 pm: We arrived at Green Hotel in Viet Tri City, Phu Tho province,
check in and rest. Then had dinner at hotel’s restaurant. Visited freely.

Day 2: Hung Temple – Vinh
-

At 7.00 am: Checked out and had breakfast at Green hotel’s restaurant.

At 8.00 am: Went to Hung Temple
At 11.45 am: had lunch at Minh Trong restaurant. After that returned to

-

Vinh – Nghe An.
At 7.00 pm: Had dinner in Nghia Dan District.
At 10.00 pm: Broke up tourists and ended tour.

I worked as a sale- marketing. I went to many places in Ha Tinh province to introduce
customers information my company about tours, services, products, prizes, etc. I
signed many contracts such as: Tourism contracts with Agribank at Thanh Chuong
district, Ha Huy Tap high school in Vinh, Hatico group in Ha Tinh city. Car renting
contracts in Huong Huong Son and Can Loc district in Ha Tinh.
Besides, I also worked as a Secretary in company. I consulted tourists when they are
necessary, prepared things for tours such as: hats, mineral warter bottles, etc,typied ,
printed documents, contracts, tour programmmes, sent and received emails, faxes for
tourists. I signed many tours for my company for example:

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NGHEAN TOURISM JOINT- STOCK COMPANY

INTERNATIONAL TRAVEL CENTER

Address: No. 39 – Quang Trung Stress– Vinh city –
Nghe An provice
Phone number: 038.3.844.692 – 3.835.476 Fax:
0383.843.635

Email: website:
ngheantourism.net

Travel programe 2014

Time:
DAY
DAY 1

5days/ 4 nights
Transportaion: Vietjest air

THE TRIP
vinh – DA LAT

SERVICE
Have lunch and dinner

6h30am. Car and Tour guide of NA – TOUR – Nghe An tourism jointstock company pick delegation up in Vinh and start the trip to Vinh
airport , Vietjest air take tourists to Da Lat at 8. 05am – arrive in Da
Lat at 9.35am. The tour guide takes you to the central of the city, have
lunch at restaurant. Check in and rest.
In the afternoon: visiting Truc Tam Zenmonastry and Da Lat Flower
Park with thousands of colourful ,the tourists can see a lot of flowers
everywhere- on the stresses, windowns, houses … visting and taking
photos at Xuan Huong Lake.
In the everning, The tourists can go freely in fog city at night.
Truc Tam Zenmonastry
DAY 2

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DA LAT –NHA TRANG

Have breakfast, lunch and dinn


After having breakfast, 7.00 am, the tourists start to Nha Trang Beach.
At 12.00, the delegation have lunch at restaurant along the right way.
in the afternoon, coming to Nha Trang , check in and rest, Tourists
visit Vinpearl land– A beautiful Island where was held Miss contest in
2006, miss VietNam and remarkable cutural events in VietNam. The
tourists have opportunity to enjoy delicious foods and sightseeing
beautiful landscape in Nha Trang Beach in the height of VinPearl Land
Carbin –the longest ones over the world. Resting in Nha Trang.
DAY 3

VISITING NHA TRANG – DA LAT

Nha Trang Bay

Have breakfast, lunch and dinne

After having breakfast, 7h00 am, tourists start to Thap Ba Ponagar. And
then come to Long Son pagoda – is the oldest ones in Nha Trang city,
buy souvenirs at Dam market or swim at Thap Ba swimming pool etc.
Having lunch at restaurant.
In the afternoon, Car and tour guide will take you to Da Lat city, check
in, have lunch and rest there. After having dinner the tourists can enjoin
Can wine and take part in the space of gong culture in the central

highlands. Resting in Da Lat city.

Tri Nguyen Acquarium

DAY 4

TRAVELLING DA LAT

In the afternoon, after having dinner, Driver and tour guide take you to
the Valley of Love- is the one of the most romantic spots in Da Lat, visit
Bao Dai’s summer Palace- located in Trieu Viet Vuong stress, was built
in 1933 – was made of three imperial buildings with the part called Dinh
III being the best known and most visited. The tourists can visting
Datalan wartefall – is an adventurous place, the landscape is very
beautiful and spectacular. Having lunch at restaurant.
In the afternoon, the tourists visit to golden Valley- Tourists visit the
space of garden with poetic names such as: “Quite Garden”, Do Quyen
waterfall…etc. after finishing visit , the tourists come back to hospital
,check in and rest. Having dinner at restaurant.
In the everning, the tourists go shopping freely at Da Lat night market.
Day 5
DA LAT – VINH

Have breakfast, lunch and dinn

The Valley of Love
Have breakfast

6.00 am, Having breakfast, Checking out. Driver and Tour guide take the
tourists to Lien Khuong airport – Da Lat. at 10.00am, Getting on the

plane (Vietjest air). 11.45am, coming back to vinh. Saying goodbye
tourists.

End of the tour! Seeing you again.

The space of Gong Culture in th
Central Highlands

Package prize for one tourist
............................7.000.000.VND/ pER.............................

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 INCLUDING:

- The car has air- conditioner- new branch
- Staying in 2 or 3 star hotels, central of the city, (double room - 4 guests/ room).
- Meals acoring to the program: (230.000vnd/ person/ day).
-Travel ticket at sites (one time).
- package ticket - entering gate tickets, taking part in activities in VinperLand.500.000vnd/
per
- Tour guide serves the whole trip
-Mineral Warter (a bolt / guest / day).
-Travel insurance (15.000.000vnd/ per/ in an accident)
- Air ticket Vinh – Da Lat – Vinh (Vietjest)
 NOTE:

1. The Chirldren from 1 to3 years old: free (eat + stay with their parents).
2. The Chirldren from 4 to 9 years old: couting a half (eat and stay on their own).

3. 10 years old and more than: couting like a dult

2.2. New skills acquired and skills improved
I improved many my skills in my internship process at International Travel
Center - Nghe An Tourism Joint- Stock Company.
First of all, I improved communication skill. This is very important. As we
known, communication skill is indispensable elements for all fields. This factor is
very important to everyone in general and tour guides, sale –marketings in specific.
This shows how to be the smooth transaction and travel guides, introduce about the
company, tours. I worked as a tour guide and vice tour guide for tourist travelling the
tours. Communication skill was very neccessary for me in contacting with the
customers.
Furthermore, I improved business skill. I was guided some works by Mr. Uyen
and Mr. Truong. When I met customers to introduce about the company and to sign
contracts, I had to notice my appearances and gestures. I had some difficulties at the
beginning because it was the first time I did these works. But I gradually became
confident and achieved many successes.
Besides, I improved public speaking skill. Because of during my internship time,
I talked to many people: tourists, custormers. I stood in front of many tourists to
present information when I guided tours. So I had strong voice, good internation and
gesture.
In addition, I improved my translation skill. I translated some tour programmes
including domestic tours: Vinh – Pu Mat national park; Thanh Chuong – Quang
Binh – Quang Tri – Thanh Chuong and international tours: Vinh- Vientience- Vinh. I
also improved my vocabulary through translating them. Translation in tourism field is
not easy. It is complicate progress which involves many steps. Therefore, I also learnt
the steps of translation. Steps in translation are establishing project, exegesis, transfer
and initial draft, consultation, final draft.
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Besides, I also improved calculating skills. This is an essential element. It is very
useful for me. When I went to market or guided tours, I had to design many tour
programmes which suitable for touristss̓ demand, time, money. So one of the most
necessary things to become a sale – marketing is rapid and accurate calculating. I can
count money for renting car, meals, hotels, etc.
In addition, I studied management and dealing with some problems skills that
may happen. As we known that, I had to manage all tourists in my tours. We can not
avoid some problems which may happen by accident such as what should I do when
lost way, miss time. One of the most impotant things to tour guides and marketings
were clever and intelligent.
Finally, I improved some living skills. I understood more others’spsychology. I
got more sociable, friendly, and boandened my relationship with society. Besides, I
also learnt how to fix some simple errors of some machines such as: computer,
camera, printer, fax machine.

2.3. Management techniques observed
Joint-stock enterprise is a popular typical model of market economy. The
organizational structure of management in the company is clear separation of powers
among parts. It depends on the proportion of each shareholder's capital.
I learnt management efficiently. Each employee has a different work schedule,
most of the time they spent to work, although they are rarely encountered in the
company. The heads of departments manages their employees through their own work
schedule. Besides the strict management, board of directors is very close to the staff,
especially for new employees and internship students. They are present immediately
when employees have any difficulty. Through the management employees in company,
I realized that the use value of each worker depends on the good management. In fact,
I had many experiences in management techniques. They will be useful experience
with me for my job in the future.

2.4. Classroom skills employed
I was very lucky and proud when I had the practical working experiences under
guidance of experienced director of the center and profesional tour guides in the
company. I studied many things from them. I knew how to be successful.
First of all, I applied the knowledge about tourism (English for tourism). I used
many specialized terms in the field of tourism. I knew how to choose and use the
suitable, formal language, when I introduced about destinations to visitors.
Secondly, I used what I have learned in the lecture at Vinh University to work. I
applied such skills as reading and writing. I read many documents, designed tour
programmes.

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Morever, I also applied public speaking skill to present information about places
when I guide tour, meet customers to consult and sign contracts. I should be confident
and have strong voice, good internation, clear purpose, careful preparation, time
allowance, body language.
Besides, I applied knowledge about tourist sites in Lao and Thai Lan what I
knew through Lao and Thailand’s students whom I was tought Vietnamese in an
international volunteer programe to give out information about Lao and Thailand
tourism for customers.
In addition, I also used such skills as listening, speaking and interpreting. I worked
as a vice tour guide for an outbound tour. I had to listen and speak with the foreign
tourists. I interpreted for them to understand about necessary information when they
travel in Vietnam. I concentrated my mind. I also did note taking and used a small
paper to write main words of sentence when talking with foreigners. It was easy for
me to interpret,
Furthermore, I applied the knowledge about Bristish and American study which
studied in Vinh University last year. Understanding Vietnamese and American culture,

I easily interpreted the things relating to two nations' culture.
Finnally, I applied my note taking skill and short-term memorize skills. This was
easy for me to for instance using signs, symbols, abbreviations and keywords.

2.5. Problems encountered
I practiced at International Travel center- NgheAnTourism joint-stock Company.
I met many difficulties in my internship period.
First of all, I had difficulties in lacking of new words about tourism, lacking of
information about tourist sites. In fact, I had to use the dicnationary and search on the
internet much to become a tour guide and sale- marketing in company. Besides, I also
had to study much experience from my boss and other tour guides in this company.
Secondly, I hadn’t many opportunities to work because the time for my
internship was short. As we known, to become a good tour guide, sale- marketing or
secretary we need a lot of experience
Finally, I had to work in a complex group. It was very difficult for me to understand
each department, and employee’s works in the company, a reasonable time for each
person in the group.
To sum up, I had many difficulties in internship period. I promise by myself that
I will study harder to obtain my objectives in translation and interpreting.

2.6. Lesson learned
First of all, I leant how to become a good tour guide. A good tour guide should
select suitable language to introduce and explain to visitors about the cultural heritage
and nature of a particular region which were recognized by authority. If you want to be
an experienced tour guide, I should create many opportunities to demonstrate my
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capabilities. To become a tour guide is not easy. You should adjust to your work much,
often get away from home, especially you usually work on holidays and special days.

Morever, I knew how to become a good Sale- marketing. To become a successful
marketing, the first step, you have to have information finding skill to develop your
market (understanding about general market, your customer’s demand, other
competitive companies in the market). The second step, you have good
communication to build good relationship with customers. And one of the most
important things of sale- marketing is convincing skill. You have to convince the
customers to come to your company
Besides, Becoming a professional tour guide and good marketing, you had to have a
lot of important factors. The first thing is passion, have a good voice, proficiency in
foreign languages, especially having speaking many languages. The second thing is
hard working, non-stop studying and always geting along with everyone. The third
thing is real intelligent, quick and clever to deal with some problems which may
happen during you guide tour. Besides knowledge and skills as mentioned above, you
need to have good health. You have to go to many places with different weather. If you
do not have a good stamina, you will not be able to continue your work.
Finally, I had many experiences about the sides in tourism. You should have
many new words in all fields. Moreover, you should take care yourself to ensure
having a good health. It will help you finish your work well.

PART III: CONCLUSION
In my internship process at International Travel Center – Nghe An Tourism
Joint- Stock Company, I have learned many useful things that I have ever known
before. It was considered the most meaningful time period for me.
First of all, I learned how to talk and work with customers through guidance of
travel and marketing. I had to have different behaviors to work effectively.
Secondly, I learned how to work as a professional Tour Guide, good SaleMarketing and Secrectary. I knew that it wasn’t easy to reach this but I believed that
my passion and non- stop studying will bring me successes in the future.
Fourthly, I knew how to choose and use suitable and formal language to
introduce tourist sites to visitors.
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Fivethly, I improved many my skills such as communication, presentation,
convincing ,counting skill etc, especially I became more intelligent, active, sociable
and more mutural. I boadened my relationship, understood more about tourism,
politics, cutrure, societ, etc.
Sixthly, I had some practical working experiences under guidance of an
experienced director of international travel center and good tour guides and knew how
to be successful in translation and interpreting.
Finnally, Lesons, experiences and advices from Teachers in university were
useful for me. I applied them much in my internship process.
In conclusion, this internship process was very useful for me. It helped me to
understand more about tourism and tour guide, sale-marketing and secretary s’ works
and to improve translation and interpreting skills.

PART IV: RECOMMENDATIONS
I am very happy and proud to be a student of the Department of Foreign
Languages - Vinh University.
Teaching staffs in the department are experienced teachers who have effective
teaching methods, receive the support of the majority of students. I have learned so
many useful things from teachers. However, with the later course, as conditions grow
more social, teaching methods for students should also look more into realistic .
Besides, Vinh University should link with more companies in which have good
conditional for students to take their internship, to study effectively and have oppinion
to show their capitalities.
Moreover, department of foreign languages should be more widen in teaching
translation and interpreting by the way having more chances for students to practice
with the foreigners living in Vinh city. It will help students have good communication
environment and be more confident.
Finally, the internship students should be more confident in their works and

Internship students should do like official workers in that companies.
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