Báo cáo thực tập tốt nghiệp tiếng anh (58)

Internship Report

Department Of Foreign Languages



VINH UNIVERSITY
DEPARTMENT OF FOREIGN LANGUAGES
----------------

STUDENT INTERNSHIP REPORT

Supervisor
Student’s full name
Student’s ID
Class

: Mrs. Cao Thi Phuong
: Le Quang Vu
: 0957514265
: 50B1

Nghe An, April 2013

1
Lê Quang Vũ - 50B1


Internship Report

Department Of Foreign Languages



ACKNOWLEDGEMENT
For the completion of this internship, I have been fortunate to receive
invaluable contributions from many people.
First of all, I would like to express sincere thanks to my supervisor, Mrs.Cao
Phuong who has contributed to my success in the internship for her advices and
enthusiastic instructions
Secondly, I would like to thank all my teachers at the Department of Foreign
Language, Vinh University for the helps and guidance that they have given me. I
would like to thank the librarians in Vinh University library for permission to
include copyrighted their document
Thirdly, I owe my gratitude to all staffs in International Travel Center - Nghe
An Tourism joint-stock Company, where I took my internship for their assists,
hospitality, and friendliness. In particular, I wish to give my special thanks to Mr.
Ta Khac Uyen and Mr. Truong, for their instructions and counsels on my works.
Finally, this dissertation would not have been possible without my fellows and
my family who were always beside me. They supported me a lot during this
internship.

Nghe An, April 2013

Le Quang Vu

2
Lê Quang Vũ - 50B1


Internship Report

Department Of Foreign Languages



TABLE OF CONTENTS

PART I: OVERVIEW OF THE COMPANY’S ORGANIZATION
1.1. Name and Address of Company
I practiced at Nghe An Tourism Joint-Stock Company located at no 13, Quang
Trung Street, Vinh city, Nghe An province.
Phone Number: 0383844298 – 0383844825
Fax: 0383844825 – 03833843635
Email: ngheantour@.vnn.vn
Website: www.ngheantourism.net

1.2. Mission & Functions of Company
The company was established on July 15, 2005. It was granted a license to
operate multiple functions business including: Domestic and international travel,
transportation of domestic and international tourists, travel services business, office

3
Lê Quang Vũ - 50B1


Internship Report

Department Of Foreign Languages



leasing and finance and purchasing food technology, personal and family
belongings, metals, agricultural products.
It was the first company in Nghe An Central and Northern provinces licensed
about international travel. During the operation and development of the company, the
company’s function is "Travel business is leading mission-critical".
The company organized thousands of tours from Laos – Thailand for tourists to
visit Vietnam and vice versa. The company organized many delegations of Ho Chi
Minh City - Ha Noi - Thanh Hoa - Ha Tinh - Hai Phong - Nghe An arriving Laos and
Thailand.
Up to now, travel operations of company always are effective in area. The
company had good trained tour guides who are young, enthusiastic. They have
professional skills. It helps the operation of the company develop. In recent years,
travel operations of the company have reached good achievements. Annual revenue
reached high growth rate, interest rate accounted for 60% of the market in Nghe An.
In addition, the company concentrated in improving the quality and effectiveness
of other travel services such as hotel, restaurant and commercial business. They were
Song Lam Hotel, Bong Sen Hotel and some other Departments.

1.3. Structure of Company

Annual general meeting

General Assembly

Board of Supervisors

Executive director board
4
Lê Quang Vũ - 50B1

Internship Report

Business
Department

Bong Sen
Hotel

Department Of Foreign Languages



Organization–
Administrative
Department

Quang Trung
Restaurant

Accounting - Finance
Department

Song Lam
Hotel

Venture
Fashion store

Wholesale
stalls

Executive relationship
Supervision relationship
Functional relationship
The Staffs:
- General Director: Nguyen Duc Hien.
- Chief Personnel officer: Nguyen Tien Thanh.
- Director Centre for International Travel: Ta Khac Uyen
- Deputy Director of international travel: Phan Dinh Nho.
- Business Managers: Hoang Van Truong
- Domestic tourism leader : Phan Thi Van Anh
- Tourist heads overseas : Dao Van Ngoc
- Marketing head : Ho Van Ta
- Tour operator: Nguyen Thi Thuy Duong
* GLP (Golden Lotus Plus) center:
- Director: Dang Thanh Tam.
- Domestic tourism leader: Nguyen Van Hien.
- Market leader: Nguyen Xuan Tung.
- Tour operator: Nguyen Thi Huong Chau.
5
Lê Quang Vũ - 50B1


Internship Report

Department Of Foreign Languages



1.4. Summary of the duties and responsibilities performed by the intern
of Company
It was my honor to take my internship when I practiced at Nghe An Tourism
Joint-Stock Company. I practiced at Travelling Group. My duty at market segments
was a tour guide. I received and recorded information of customers, shared specific
information such as: name, age, address, tours, and price and investigated customer
ideas about the quality of the tour. Sometimes, I was notified to accompany the
delegation in some short tours in a few days to learn more about business travel and
tour guide.

PART II: PRACTICUM EXPERIENCES
2.1. What I have done
I took my internship at International Travel Center - Nghe An Tourism Company
from February 18th, 2013 to April 13th, 2013. I worked in the Center of International
Travel.
Firstly, in my internship process, Mr Truong (Sales Manager of company) guided
me. I also got to know about Mr.Uyen (the director of International Travel Centers).
Moreover, I got to know about how to work of this center.
Furthermore, I attended some talks of the staff of the center . I also learnt some
specific works in the center. Besides, I received the previous contracts the company to
reference.
I worked as a tour guide. I joined some tours such as Hue – Da Nang - Hoi An:
• Day 1 Thanh Chuong - Da Nang
- At 6:30. The guide picked up at the Da Nang travel, had lunch at a
restaurant along the way.
- 5:10. We arrived to Da Nang, check in and rest.
- After the dinner, visited the Han River, Han River Swing Bridge.
6
Lê Quang Vũ - 50B1

Internship Report
•

•

•

Department Of Foreign Languages



Day 2. Ba Na - My Khe Beach
- 7:30. Visited Ba Na. visited Ba Na resort by night, Vong Canh Hill, 80-yearold grapefruit trees, Debay cellar.
- 11 am, had lunch at restaurant.
- In the afternoon, went to Khe beach, visit Son Tra peninsula, beach resort in
the South China Sea.
- 5:20 returned to the hotel to rest
Day 3. Da Nang - Hoi An - Hue
- 7:30. had breakfast, sightseeing, and took souvenir photograph at Khai Dinh
Tomb, it was quite beautiful.
- 8:20. visited the Citadel - The Forbidden City: Ngo Mon Gate, Nine
Dynastic Urns.
- At 2:00pm, visited Thien Mu pagoda, went to shopping at Dong Ba market.
- after dinner, went out freely
Day 4. Hue - Thanh Chuong
- 7 pm we had breakfast and check-out. Departure back to Hung Nguyen. Had
lunch at restaurants along the way.
- 16 hours, returned to Thanh Chuong

2.2. New skills acquired and skills improved
I improved my specialized skill in my internship process at International Travel
Center - Nghe An Tourism Company.
First of all, I improved communication skill. This is very important. As we
known, communication skill is indispensable elements for all fields. This factor is
very important for tour guides. This shows how to be the smooth transaction and
travel guides. I worked as a tour guide to vice for tourist travelling the tours.
Communication skill was essential for me in contacting with the visitors.
Furthermore, I improved some business skill. I was guided some works by Mr.
Truong. When I met customers to sign contracts, I had to notice my appearance. I had
some difficulty at the beginning pervious but I gradually became confident and have
good communication.
Besides, I improved public speaking skill. In fact, I always communicated with
many tourists. So I had to have strong voice.
In addition, I improved my translation skill. I translated some contracts, some
economic texts and tourism advertisements. I also improved my vocabulary through
translating them. Translation in tourism field is not easy. It is complicate progress
7
Lê Quang Vũ - 50B1


Internship Report

Department Of Foreign Languages



which involves many steps. Therefore, I also learnt the steps of translation. Steps in
translation are establishing project, exegesis, transfer and initial draft, consultation,

final draft.
Finally, I improved some living skills. For example, I learnt how to fix some
simple errors of some machines such as: fax machine, computer, and camera.
Sometimes tourist can be lost in tours. So I had to use GPS equipment.

2.3. Management techniques observed
Joint-stock enterprise is a popular typical model of market economy. The
organizational structure of management in the company is clear separation of powers
among parts. It depends on the proportion of each shareholder's capital.
I learnt efficiency management. Each employee has a different work schedule,
most of the time they spent to work, although they are rarely encountered in the
company. The heads of departments manages their employees through their own work
schedule. Besides the strict management, board of directors is very close to the staff,
especially for new employees and internship students. They are present immediately
when employees have any difficulty. Through the management employees in company,
I realized that the use value of each worker depends on the good management. In fact,
I had many experiences in management techniques. They will be useful experience
with me for my job in the future.

2.4. Classroom skills employed
Through my internship, I had the practical working experiences under guidance
of experienced tour guides in the company. Therefore, I know how to be successful.
First of all, I applied what I have learned in the lecture at Vinh University to
work. I applied such skills as reading and writing. In fact, I read many documents and
translated many travel contracts.
Besides, I applied such skills as listening, speaking and interpreting. In fact, I
worked as tour guide. I had to listen and speak with the foreign tourists. I also
interpreted for some staffs of company who are not good at foreign language
(English) to communicate with foreign tourists. I concentrated my mind. I also did
note taking and used the chart to write main words of sentence when talking with

foreigners. It was easy for me to interpret,
8
Lê Quang Vũ - 50B1


Internship Report

Department Of Foreign Languages



Moreover, I applied the knowledge about Cross Cultural Communication which
I learnt in Vinh University before. Understanding Vietnamese and English culture, I
easily interpreted the things relating to two nations' culture.
Furthermore, I applied the knowledge about tourism (English for tourism). I
used many specialized terms in the field of tourism. I knew how to choose and use the
suitable and formal language when I introduced about a place to visitor.
I also applied public speaking skill. It is very important in interpreting and other
fields. We should be confident and have strong voice, good preparation, clear purpose,
time allowance, body language.
Finally, I applied my note taking skill. I should have short-term memory. I also
should use a note taking which is suitable to me and use signs, symbols, abbreviations
and keywords.

2.5. Problems encountered
I worked at Nghe and Tourism joint-stock Company. I had many difficulties in
my internship period.
First of all, I had to work in a complex group. It was very difficult to sort of
work, a reasonable time for each person in the group.
Secondly, I had difficulties in lacking of new words belonging to tourism. In

fact, I had to use the dicnationary and search on the internet much to study
documents. Besides, I had to ask the experienced tour guides in this company to have
the accuracy information.
Thirdly, I did not have many opportunities to work. Because there were not
many tours in mu internship process. Almost my time was spending to get
information and experiences.
Furthermore, the centers hold some projects but the number of these programs in
my practicing period is little.
To sum up, I had many difficulties in internship period. I promise by myself that
I will study harder to obtain my objectives in translation and interpreting.

2.6. Lesson learned
Through my internship period, I learned a lot of interesting and useful things.
First of all, I was taught that tour guide should select suitable language to
introduce and explain to visitors about the cultural heritage and nature of a particular
region which were recognized by authority. If you want to be an experienced tour
guide, I should create many opportunities to demonstrate my capabilities.
9
Lê Quang Vũ - 50B1


Internship Report

Department Of Foreign Languages



However, tour guide is not easy. Especially if you want to be a professional tour
guide. You should adjust to your work much, unstable hours, often away from home,
sometimes even on holidays.

Becoming a professional tour guide, you had to have a lot of important factors.
The first thing is proficiency in foreign languages, especially having speaking many
languages. The second thing is perseverance, hard work and always gets along with
everyone. The third thing is showing real smart, agile handling for visitors to create
peace of mind and trust in you.
Besides knowledge and skills as mentioned above, you need to have good
health. You have to go to many places with different weather. If you do not have a
good stamina, you will not be able to continue your work.
Finally, I had many experiences about the sides in tourism. You should have
many new words in all fields. Moreover, you should take care yourself to ensure
having a good health. It will help you finish your work well.

PART III: CONCLUSION
In the internship process at the company, I have learned many useful things that I
have ever known before.
First of all, I learned how to talk and work with customers through guidance of
travel and translated the travel contracts. I had to have different behaviors to work
effectively.
Secondly, I learned how to work as a professional tour guide. I knew the
difficulties and hardships that they endured to achieve success.
Thirdly, Academic programs in university were useful for us. However, it had to
apply in fact. Learning the knowledge in books needed to go hand in hand with the
practical knowledge. We constantly should learn more and more.

10
Lê Quang Vũ - 50B1


Internship Report

Department Of Foreign Languages



Fourthly, I knew how to choose and use suitable and formal language to
introduce the landscapes to visitors.
Fifthly, I had many useful experiences in management technique. I also
broadened my knowledge about tourism, politics, culture, society, etc.
Fourthly, I had some practical working experiences under guidance of
experienced tour guides and managers and knew how to be successful in translation
and interpreting.
In conclusion, this internship process was very useful for me. It helped me
understand more about tourism and tour guides’ works.

PART IV: RECOMMENDATIONS
I am very proud to be a student of the Department of Foreign Languages - Vinh
University.
The contingent of teachers in the department are experienced teachers and
effective teaching method, receive the support of the majority of students. I have
learned so many useful things from teachers. However, with the later course, as
conditions grow more social, teaching methods for students should also look more
into realistic . Besides, there should be more extroverted activities for students with
more opportunities to show their bravery.
In fact, organized activities for students to practice in the economic entities
should be implemented strictly and effectively to ensure the fairness and create more
opportunities for students.
11
Lê Quang Vũ - 50B1

Internship Report

Department Of Foreign Languages



Moreover, department of foreign language should be more widen in teaching
translation and interpreting by the way having more chances for students to practice
with the foreigners living in Vinh city. It will help students have good communication
environment and be more confident with their abilities.

12
Lê Quang Vũ - 50B1