Nâng cao chất lượng dịch vụ công nghệ thông tin tại khối công nghệ thông tin tập đoàn bảo việt
Bạn đang xem bản rút gọn của tài liệu. Xem và tải ngay bản đầy đủ của tài liệu tại đây (2.3 MB, 148 trang )
!"#$%&!'()*+,##-& !"
.!//012)
34 !"(,1561*78.%
9:$;</=3><)*?(;+,@
)&/=3><)*?(A>3></=
3><)*?3B1'C-D/.&E/(*F(
GH3I
88 !"))5:>*!#,J
/0'#-K&(1>$-L4
1><4M/0
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
"!#$%&%'()*+%,!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
-!.*/'()!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!-
0!1%234,564'()!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!-
7!2855'()!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!-
9!:&%;)<=>)?4@!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!0
"!"!A%B'()*C%$D!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!7
"!"!"!E%F1*+%,'();5GEH;54D!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!7
"!"!-!E%F1>)?4@%FI!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!J
"!-!4;*+K%L%4,2M'()!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"-
-!"!NO4.AD%A%!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"7
-!"!"!:D6PO4.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"7
-!"!-!OI=PO4.AD%A%!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"9
-!"!0!Q*R6)<=PO4.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"9
-!"!0!"!/4AB!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"9
-!"!0!-!/SA*L;%!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"J
-!"!0!0!/SA%R%T!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"J
-!"!0!7!/SA>2)U*23!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"V
-!"!7!W>XPO4.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"V
-!-!;%>23PO4.AD%A%!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"Y
-!-!"!:D6;%>23PO4.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"Y
-!-!-!%')/*;%>23PO4.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"Z
-!-!0!1[)=DU=;%>23PO4.4,F$%\=6C<=S,-]
-!0!AB;%>23PO4.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!-0
-!0!"!AB@6SX;%>23PO4.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!-0
-!0!-!AB#^_` 6aE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!-7
-!0!0!AB#^_^_bcX=P=d>XH"ZZ-e!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!-Y
-!7!`)%O;%>23PO4.%XPX=D5!!!!!!!!!!!!!!!!!!!-Y
-!7!"!f55[)>gPO4.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!-Y
-!7!-!#$%&%S[)=5W=X;%>23POAD
%A%XPX=D5!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!0-
-!7!0!)d84,%%(*14M4DW=X;%>23PO4.A
D%A%%X%h(!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!0-
0!"!fM%D):1AD%A%i?5*X,jXD%4,X%*E
*6GX;%>23PO4.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!0J
0!"!"!`)%BB%,4,5%%R<=S1!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!0J
0!"!-!(@D64.4,PO4.<=G=%XS1*=%$
D!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!0Y
NONB4)*P)Q &*,/2*J/0@!R
G& -S,ATO
0!"!0!"Q*R6S,!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!7"
0!"!0!-Q*R6<=2TFkP.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!7-
0!"!0!0>XBPO4.);54,%)'X,!!!!!!!!!!!!!!!!!!!!!!!!!!!70
0!"!0!7Q*R64+;%>23>=X*E!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!77
0!"!0!9Q*R64+%Sl%)?%4,AD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!79
0!-!X%*EGX*64,W=X;%>23PO4.AD%A
%*C%$D!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!7J
0!-!"!6GX4+)LW>$XmWdP$H4?,D%14,n%3
2TPo!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!7J
0!-!-!)%2HmWdP$H%RS=4,4?,D%1%A%!!!!!!!!!!!!!!!7Y
0!-!0!$D[)d%B);5PO4.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!9]
=ep6[)d%BX>I4$5W%/4,5%%R56+6q`)d
%Bm*Od'))D54.5%FrmWdP$56+6r%R
S=H`)d%B5W%/D54.s`)d%B5%%R56+6s`)d
%BSR6%ks`)d%B%RS=s`)d%B[)>g%=d*hd'))!! !9]
[)d%B,dP$=4,X6AB*=*235P.EC
%X>I4$5%%R56+6!tX*EGE%B6(*E5
P.<=:1%28(4M6(0%X96(6,*2==!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!9]
Gep6[)d%B4?,D%14,n%32TPoq`)d%B,
*Q%D%1s`)d%B4?,D%1s`)d%B6F%D%1s
`)d%Bmk>gF$1s`)d%B=%X,%A%s`)d%B%=d*hD
%1s`)d%B[)>gd'))su!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!9]
[)d%B,d*5(6E%F1[)d%B%tXS)d&O<=*2=
=%X55`)>gPO4.c#e!D5P.)v
,dw6*6GXD%1%A%X%*Eh*OHFxF,4,=
%X,GX6?%XS,!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!9]
ep6[)d%B%$DP$qP$=%tX2MPy<=j:G=
`)>gP$*CmWdP$99[)d%B\*R%$D=*X<=
P$!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!9]
[)d%B,dPXG=(@%)ES1mWdP$w6
)vp=A4D6,G=*=*6D6H5.4.X6.*/
5135U=EGE%,4'%XG=H%$D)dR=XS&%[)
A4DU=G=4,S,<=S1!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!9]
0!-!7!h(%$D6F%;%>23PO4.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!9]
0!-!9!N)d%B4,%&D%1[)>g;%>23%:1!!!!!!!!!!9"
0!0!"!2855%$D'();%>23PO4.!!!!!!!!!!!!90
0!0!-!zWdP$%=*X!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!97
0!0!-!"'()F8GE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!97
0!0!-!-=*X;%>23PO4.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!99
0!0!-!0=*XF$,>K<=S,!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!9J
0!0!-!7&%S&GW)\!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!9V
0!0!0!:&%[)'()!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!9V
0!0!0!"A%6y)'()!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!9V
0!0!0!-:R6*O%=*XGwDF1%?dXG=>5=!!!!!!!!!!!!!!!!!!!9Y
0!0!0!0W%/W%1S65^b!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!9Z
0!0!7!AB'()/%(!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!J]
0!0!7!"AB'()!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!J]
0!0!7!-W%/%28[)=DF1t=FX4,W%/L[)dGE!!!!!!!!!!!J"
0!0!9!W%/H*<=S,4+%,5;%>23PO4.
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!J0
0!7!"!,%/*C*%*23!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!JY
0!7!-!&4,)d'W<=&!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!JZ
0!7!0!E%F14;*+%$D%&;%>23PO4.!!!!!!!!!!!!!!!!!!!!!!!V]
7!"!O2M5%%RS1%%?5*X,jXD%!!!!!!!!!!!!!!!!!!!!!!!!V-
7!"!"!&>235%%R<=?5*X,jXD%!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!V-
7!"!-!O2M*h6M%S1!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!V0
7!"!0!.%')*h6M!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!V0
7!"!0!".%')AD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!V0
7!"!0!-.%')X2T!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!V7
7!"!0!0.%')S,!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!V7
7!"!0!7.%')[)d%B!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!V7
7!"!0!9.%')%h(!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!V9
7!-!f55W=X;%>23PO4.%:1i%?5*X,
jXD%!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!V9
7!-!"!X,%D8;)%h(4,6AB[)%O*5(
&>23SPX=<=?5*X,!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!V9
7!-!"!"8Fa*+m);%55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!V9
7!-!"!-EP)55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!VJ
7!-!"!03/<=55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Y"
7!-!"!7+)SD%$D55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Y-
7!-!-!zWdP$4,%$D[)d%B[)>gPO4.!!!!!!!!!!!!!!!Y-
7!-!-!"8Fa*+m);%55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Y-
7!-!-!-EP)55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Y0
7!-!-!03/<=55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!YJ
7!-!-!7+)SD%$D55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!YJ
7!-!0!)%2W;5D%16F%D%1Hn%32TPo!!!!!!!!!YV
7!-!0!"8Fa*+m);%55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!YV
7!-!0!-EP)55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!YY
7!-!0!03/<=55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Z]
7!-!0!7+)SD%$D55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Z]
7!-!7!@2T4,[)>g;%>23PO4.%)'X,!!!!!!!!!!!!!!!!!!!!Z"
7!-!7!"8Fa*+m);%55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Z"
7!-!7!-EP)55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Z-
7!-!7!03/<=55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Z0
7!-!7!7+)SD%$D55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Z0
7!-!9!X,%DA%[)>g5/4,5)85WGh5/!!!!!Z7
7!-!9!"8Fa*+m);%55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Z7
7!-!9!-EP)55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Z9
7!-!9!03/<=55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!ZJ
7!-!9!7+)SD%$D55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!ZJ
N{|}
US U!SVW;*-X'!>:
S9SA YS,4S,A
SA9 -S,A
SAG YS,A<
ZZ[ -1ZZV[V
G
\Z V\V-ZVV
]^_ 72`
^ ^VVP`
93? 9:$+,@ -S,A
[] [aVP9
[ [aVP
[[_ [aV[aV_1P/!>%72
G
;I[ ;VIVaV[Pb/=J
_UG 9>R1:
cE caaVaE!VVVV
c_U c-V_V!VUVVVP)*!M!
]_U ]V!V_V!VUVVVW)*!M@!R
]_Z ]V!V_V!VZVVW?,K:@!R
]cU ]V!VVUVVP;*CV@/.@!R
c adV-WY-X2`
] a]V!VPY-X:!MJ-@!R
e S:M!
fUG 9>:
NjfHj~ •H€•
jf
S,NOgJ/0@!Rhg\VaVVVVa
S,Nig'6&)hg\VaVVVVa
S,NNg341&-%'`hg\VaVVVV
a
S,NTg341&-%' hg\VaVVVV
a
S,Njg341&-%'-hg\VaVVVV
a
S,Nkg341&-%'1,,hg\VaVVVV
a
S,Nl341&-%',hg\VaVVVV
a
S,Nmg341-%'6hg\VaVVVVa
S,TOg1/.(!R!RX-X)hg\VaVVV
Va
j~ •
S4$NObV7!@nRhg\VaVVVVa
S4$NibV!@X!hg\VaVVVVa
ۥ
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
"!#$%&%'()*+%,!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
-!.*/'()!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!-
0!1%234,564'()!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!-
7!2855'()!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!-
9!:&%;)<=>)?4@!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!0
"!"!A%B'()*C%$D!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!7
"!"!A%B'()*C%$D!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!7
"!"!"!E%F1*+%,'();5GEH;54D!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!7
"!"!"!E%F1*+%,'();5GEH;54D!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!7
"!"!-!E%F1>)?4@%FI!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!J
"!"!-!E%F1>)?4@%FI!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!J
"!-!4;*+K%L%4,2M'()!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"-
"!-!4;*+K%L%4,2M'()!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"-
-!"!NO4.AD%A%!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"7
-!"!NO4.AD%A%!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"7
-!"!"!:D6PO4.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"7
-!"!"!:D6PO4.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"7
-!"!-!OI=PO4.AD%A%!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"9
-!"!-!OI=PO4.AD%A%!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"9
-!"!0!Q*R6)<=PO4.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"9
-!"!0!Q*R6)<=PO4.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"9
-!"!0!"!/4AB!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"9
-!"!0!"!/4AB!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"9
-!"!0!-!/SA*L;%!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"J
-!"!0!-!/SA*L;%!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"J
-!"!0!0!/SA%R%T!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"J
-!"!0!0!/SA%R%T!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"J
-!"!0!7!/SA>2)U*23!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"V
-!"!0!7!/SA>2)U*23!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"V
-!"!7!W>XPO4.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"V
-!"!7!W>XPO4.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"V
-!-!;%>23PO4.AD%A%!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"Y
-!-!;%>23PO4.AD%A%!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"Y
-!-!"!:D6;%>23PO4.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"Y
-!-!"!:D6;%>23PO4.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"Y
-!-!-!%')/*;%>23PO4.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"Z
-!-!-!%')/*;%>23PO4.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"Z
-!-!0!1[)=DU=;%>23PO4.4,F$%\=6C<=S,-]
-!-!0!1[)=DU=;%>23PO4.4,F$%\=6C<=S,-]
-!0!AB;%>23PO4.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!-0
-!0!AB;%>23PO4.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!-0
-!0!"!AB@6SX;%>23PO4.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!-0
-!0!"!AB@6SX;%>23PO4.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!-0
-!0!-!AB#^_` 6aE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!-7
-!0!-!AB#^_` 6aE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!-7
-!0!0!AB#^_^_bcX=P=d>XH"ZZ-e!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!-Y
-!0!0!AB#^_^_bcX=P=d>XH"ZZ-e!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!-Y
-!7!`)%O;%>23PO4.%XPX=D5!!!!!!!!!!!!!!!!!!!-Y
-!7!`)%O;%>23PO4.%XPX=D5!!!!!!!!!!!!!!!!!!!-Y
-!7!"!f55[)>gPO4.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!-Y
-!7!"!f55[)>gPO4.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!-Y
-!7!-!#$%&%S[)=5W=X;%>23POAD
%A%XPX=D5!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!0-
-!7!-!#$%&%S[)=5W=X;%>23POAD
%A%XPX=D5!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!0-
-!7!0!)d84,%%(*14M4DW=X;%>23PO4.A
D%A%%X%h(!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!0-
-!7!0!)d84,%%(*14M4DW=X;%>23PO4.A
D%A%%X%h(!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!0-
0!"!fM%D):1AD%A%i?5*X,jXD%4,X%*E
*6GX;%>23PO4.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!0J
0!"!fM%D):1AD%A%i?5*X,jXD%4,X%*E
*6GX;%>23PO4.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!0J
0!"!"!`)%BB%,4,5%%R<=S1!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!0J
0!"!"!`)%BB%,4,5%%R<=S1!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!0J
0!"!-!(@D64.4,PO4.<=G=%XS1*=%$
D!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!0Y
0!"!-!(@D64.4,PO4.<=G=%XS1*=%$
D!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!0Y
NONB4)*P)Q &*,/2*J/0@!R
G& -S,ATO
0!"!0!"Q*R6S,!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!7"
0!"!0!"Q*R6S,!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!7"
0!"!0!-Q*R6<=2TFkP.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!7-
0!"!0!-Q*R6<=2TFkP.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!7-
0!"!0!0>XBPO4.);54,%)'X,!!!!!!!!!!!!!!!!!!!!!!!!!!!70
0!"!0!0>XBPO4.);54,%)'X,!!!!!!!!!!!!!!!!!!!!!!!!!!!70
0!"!0!7Q*R64+;%>23>=X*E!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!77
0!"!0!7Q*R64+;%>23>=X*E!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!77
0!"!0!9Q*R64+%Sl%)?%4,AD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!79
0!"!0!9Q*R64+%Sl%)?%4,AD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!79
0!-!X%*EGX*64,W=X;%>23PO4.AD%A
%*C%$D!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!7J
0!-!X%*EGX*64,W=X;%>23PO4.AD%A
%*C%$D!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!7J
0!-!"!6GX4+)LW>$XmWdP$H4?,D%14,n%3
2TPo!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!7J
0!-!"!6GX4+)LW>$XmWdP$H4?,D%14,n%3
2TPo!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!7J
0!-!-!)%2HmWdP$H%RS=4,4?,D%1%A%!!!!!!!!!!!!!!!7Y
0!-!-!)%2HmWdP$H%RS=4,4?,D%1%A%!!!!!!!!!!!!!!!7Y
0!-!0!$D[)d%B);5PO4.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!9]
0!-!0!$D[)d%B);5PO4.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!9]
=ep6[)d%BX>I4$5W%/4,5%%R56+6q`)d
%Bm*Od'))D54.5%FrmWdP$56+6r%R
S=H`)d%B5W%/D54.s`)d%B5%%R56+6s`)d
%BSR6%ks`)d%B%RS=s`)d%B[)>g%=d*hd'))!! !9]
=ep6[)d%BX>I4$5W%/4,5%%R56+6q`)d
%Bm*Od'))D54.5%FrmWdP$56+6r%R
S=H`)d%B5W%/D54.s`)d%B5%%R56+6s`)d
%BSR6%ks`)d%B%RS=s`)d%B[)>g%=d*hd'))!! !9]
[)d%B,dP$=4,X6AB*=*235P.EC
%X>I4$5%%R56+6!tX*EGE%B6(*E5
P.<=:1%28(4M6(0%X96(6,*2==!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!9]
[)d%B,dP$=4,X6AB*=*235P.EC
%X>I4$5%%R56+6!tX*EGE%B6(*E5
P.<=:1%28(4M6(0%X96(6,*2==!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!9]
Gep6[)d%B4?,D%14,n%32TPoq`)d%B,
*Q%D%1s`)d%B4?,D%1s`)d%B6F%D%1s
`)d%Bmk>gF$1s`)d%B=%X,%A%s`)d%B%=d*hD
%1s`)d%B[)>gd'))su!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!9]
Gep6[)d%B4?,D%14,n%32TPoq`)d%B,
*Q%D%1s`)d%B4?,D%1s`)d%B6F%D%1s
`)d%Bmk>gF$1s`)d%B=%X,%A%s`)d%B%=d*hD
%1s`)d%B[)>gd'))su!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!9]
[)d%B,d*5(6E%F1[)d%B%tXS)d&O<=*2=
=%X55`)>gPO4.c#e!D5P.)v
,dw6*6GXD%1%A%X%*Eh*OHFxF,4,=
%X,GX6?%XS,!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!9]
[)d%B,d*5(6E%F1[)d%B%tXS)d&O<=*2=
=%X55`)>gPO4.c#e!D5P.)v
,dw6*6GXD%1%A%X%*Eh*OHFxF,4,=
%X,GX6?%XS,!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!9]
ep6[)d%B%$DP$qP$=%tX2MPy<=j:G=
`)>gP$*CmWdP$99[)d%B\*R%$D=*X<=
P$!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!9]
ep6[)d%B%$DP$qP$=%tX2MPy<=j:G=
`)>gP$*CmWdP$99[)d%B\*R%$D=*X<=
P$!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!9]
[)d%B,dPXG=(@%)ES1mWdP$w6
)vp=A4D6,G=*=*6D6H5.4.X6.*/
5135U=EGE%,4'%XG=H%$D)dR=XS&%[)
A4DU=G=4,S,<=S1!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!9]
[)d%B,dPXG=(@%)ES1mWdP$w6
)vp=A4D6,G=*=*6D6H5.4.X6.*/
5135U=EGE%,4'%XG=H%$D)dR=XS&%[)
A4DU=G=4,S,<=S1!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!9]
0!-!7!h(%$D6F%;%>23PO4.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!9]
0!-!7!h(%$D6F%;%>23PO4.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!9]
0!-!9!N)d%B4,%&D%1[)>g;%>23%:1!!!!!!!!!!9"
0!-!9!N)d%B4,%&D%1[)>g;%>23%:1!!!!!!!!!!9"
0!0!"!2855%$D'();%>23PO4.!!!!!!!!!!!!90
0!0!"!2855%$D'();%>23PO4.!!!!!!!!!!!!90
0!0!-!zWdP$%=*X!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!97
0!0!-!zWdP$%=*X!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!97
0!0!-!"'()F8GE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!97
0!0!-!"'()F8GE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!97
0!0!-!-=*X;%>23PO4.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!99
0!0!-!-=*X;%>23PO4.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!99
0!0!-!0=*XF$,>K<=S,!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!9J
0!0!-!0=*XF$,>K<=S,!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!9J
0!0!-!7&%S&GW)\!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!9V
0!0!-!7&%S&GW)\!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!9V
0!0!0!:&%[)'()!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!9V
0!0!0!:&%[)'()!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!9V
0!0!0!"A%6y)'()!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!9V
0!0!0!"A%6y)'()!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!9V
0!0!0!-:R6*O%=*XGwDF1%?dXG=>5=!!!!!!!!!!!!!!!!!!!9Y
0!0!0!-:R6*O%=*XGwDF1%?dXG=>5=!!!!!!!!!!!!!!!!!!!9Y
0!0!0!0W%/W%1S65^b!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!9Z
0!0!0!0W%/W%1S65^b!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!9Z
0!0!7!AB'()/%(!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!J]
0!0!7!AB'()/%(!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!J]
0!0!7!"AB'()!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!J]
0!0!7!"AB'()!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!J]
0!0!7!-W%/%28[)=DF1t=FX4,W%/L[)dGE!!!!!!!!!!!J"
0!0!7!-W%/%28[)=DF1t=FX4,W%/L[)dGE!!!!!!!!!!!J"
0!0!9!W%/H*<=S,4+%,5;%>23PO4.
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!J0
0!0!9!W%/H*<=S,4+%,5;%>23PO4.
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!J0
0!7!"!,%/*C*%*23!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!JY
0!7!"!,%/*C*%*23!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!JY
0!7!-!&4,)d'W<=&!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!JZ
0!7!-!&4,)d'W<=&!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!JZ
0!7!0!E%F14;*+%$D%&;%>23PO4.!!!!!!!!!!!!!!!!!!!!!!!V]
0!7!0!E%F14;*+%$D%&;%>23PO4.!!!!!!!!!!!!!!!!!!!!!!!V]
7!"!O2M5%%RS1%%?5*X,jXD%!!!!!!!!!!!!!!!!!!!!!!!!V-
7!"!O2M5%%RS1%%?5*X,jXD%!!!!!!!!!!!!!!!!!!!!!!!!V-
7!"!"!&>235%%R<=?5*X,jXD%!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!V-
7!"!"!&>235%%R<=?5*X,jXD%!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!V-
7!"!-!O2M*h6M%S1!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!V0
7!"!-!O2M*h6M%S1!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!V0
7!"!0!.%')*h6M!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!V0
7!"!0!.%')*h6M!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!V0
7!"!0!".%')AD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!V0
7!"!0!".%')AD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!V0
7!"!0!-.%')X2T!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!V7
7!"!0!-.%')X2T!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!V7
7!"!0!0.%')S,!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!V7
7!"!0!0.%')S,!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!V7
7!"!0!7.%')[)d%B!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!V7
7!"!0!7.%')[)d%B!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!V7
7!"!0!9.%')%h(!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!V9
7!"!0!9.%')%h(!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!V9
7!-!f55W=X;%>23PO4.%:1i%?5*X,
jXD%!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!V9
7!-!f55W=X;%>23PO4.%:1i%?5*X,
jXD%!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!V9
7!-!"!X,%D8;)%h(4,6AB[)%O*5(
&>23SPX=<=?5*X,!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!V9
7!-!"!X,%D8;)%h(4,6AB[)%O*5(
&>23SPX=<=?5*X,!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!V9
7!-!"!"8Fa*+m);%55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!V9
7!-!"!"8Fa*+m);%55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!V9
7!-!"!-EP)55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!VJ
7!-!"!-EP)55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!VJ
7!-!"!03/<=55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Y"
7!-!"!03/<=55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Y"
7!-!"!7+)SD%$D55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Y-
7!-!"!7+)SD%$D55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Y-
7!-!-!zWdP$4,%$D[)d%B[)>gPO4.!!!!!!!!!!!!!!!Y-
7!-!-!zWdP$4,%$D[)d%B[)>gPO4.!!!!!!!!!!!!!!!Y-
7!-!-!"8Fa*+m);%55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Y-
7!-!-!"8Fa*+m);%55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Y-
7!-!-!-EP)55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Y0
7!-!-!-EP)55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Y0
7!-!-!03/<=55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!YJ
7!-!-!03/<=55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!YJ
7!-!-!7+)SD%$D55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!YJ
7!-!-!7+)SD%$D55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!YJ
7!-!0!)%2W;5D%16F%D%1Hn%32TPo!!!!!!!!!YV
7!-!0!)%2W;5D%16F%D%1Hn%32TPo!!!!!!!!!YV
7!-!0!"8Fa*+m);%55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!YV
7!-!0!"8Fa*+m);%55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!YV
7!-!0!-EP)55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!YY
7!-!0!-EP)55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!YY
7!-!0!03/<=55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Z]
7!-!0!03/<=55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Z]
7!-!0!7+)SD%$D55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Z]
7!-!0!7+)SD%$D55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Z]
7!-!7!@2T4,[)>g;%>23PO4.%)'X,!!!!!!!!!!!!!!!!!!!!Z"
7!-!7!@2T4,[)>g;%>23PO4.%)'X,!!!!!!!!!!!!!!!!!!!!Z"
7!-!7!"8Fa*+m);%55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Z"
7!-!7!"8Fa*+m);%55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Z"
7!-!7!-EP)55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Z-
7!-!7!-EP)55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Z-
7!-!7!03/<=55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Z0
7!-!7!03/<=55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Z0
7!-!7!7+)SD%$D55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Z0
7!-!7!7+)SD%$D55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Z0
7!-!9!X,%DA%[)>g5/4,5)85WGh5/!!!!!Z7
7!-!9!X,%DA%[)>g5/4,5)85WGh5/!!!!!Z7
7!-!9!"8Fa*+m);%55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Z7
7!-!9!"8Fa*+m);%55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Z7
7!-!9!-EP)55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Z9
7!-!9!-EP)55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Z9
7!-!9!03/<=55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!ZJ
7!-!9!03/<=55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!ZJ
7!-!9!7+)SD%$D55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!ZJ
7!-!9!7+)SD%$D55!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!ZJ
-S,Ao4Y+,KG-
->p -S,A4)*()*-R
!R!GqRX+,%/(R
GG4J-@!RY0-(-R!R))*(5
o@!R)!',& -XPS,4
%
;/Y( -)2AG( -S,A
p(#l!!.2`Y-%)>n
R>%G!@!Rr0(-4(! R!.
:)A! (4J-/0@!RG!-1Y-X
/0s5o):1:t/+,K
/0+,&%/1J/0@!RG%
181:&)GP -S,A
/.`%!%#`R4!M!JM
J/0@G4-%@/.)@
!RGJ-!: -S,AuJ-
v`!JMJ-*#,o'<!JM“Nâng cao chất
lượng dịch vụ Công nghệ thông tin tại Khối Công nghệ thông tin - Tập đoàn Bảo
Việt”4M !"
‚f"
ƒf` „f…† …` „
‡‚ˆfN‰Šff‹Šf
?4-/7M>C!/!/
#MM!MJ/0@!RG)1
t/):1:Z.bv>29:,+!MGP
!MJ/0@!RG/0Y%%"iwwx!Y
"*
#:M&S:M!M@!RG
.bMJ)(/-,',!"1,4#4#/0
Vy(1!4)'*MC-,4/0
z+*(%!>R%4)4-
z34-R'/0%#7!#'/!J(<
5)o4)2Y)B1:)'
/0s7
#MM !">F#+*J/0!MG/!*
!MJ/0@!R!H{:([VV|!@!R
nMoJ-)!72K !MJ/0
@!R#`B4/7'!.J/0@!RGG
!"tJ-!MJ/0@!R#4n
R4J/0@!RG
M/0M -2oJ-)!72K !M
J/0@!R#`B4/7'!.J/0@!RG
G !"tJ-!MJ/0@
!R#4nR4J/0@!RG
?42C-,>
)*(K !MJ/0@!R!!MJ/0@!R
G(t/:>!M>:#+(,/2*J
/0@!RG& -S,A
!MJ/0@!RG%#(
!! !.@!R!H(n%/0Mb
-L0-
3!.M!*!M -S,A(/#M!
J/0@!R&;GJ-(b.v>2!-X
>&(+''!
4*(4>>:+,KGv#/%Y
.(Y!M+,K*/0(!-4>%)Q (-%
M(>$'(Y7JY)G
G/! M&)LB-!.
o1(#%' !"!.RX!M
J/0@!RGq! R!'H4!MJ:
,--J/0@!RG;GP -S,A
‚f-
#Œ •„‡‚ˆfN‰
Šff‹Šf
/7i& !"(, -!T!JMX#g^@
!R(J/0@!RG(ZJ/0@!R!
?,@J/0@!RG-
AM!JMJgv)(B4&@!R(,o
4!'<@F&@!RGV@F&[[_{!"
-6/7A/7+|z(!M->@!RGV
S:M!')*/$x#!jT>@!R
AJM(J/0@!RGg,M -*+4&
}VAUI!_S_V!MOw*+*@J/0
@ V+4)/g3: {\V1|(]'-
{\V-!VV|(G"'{-VVV|(*- /0{UV|(-
{V|(E*-{|(]'X{V1|(X
{]V|(J4){~VVV|(X`
{1V|,o#8Ow*4j
)+7,#8Ow*&
"X)+79<< -0-•]h\?~U_€
{]V!V+•J/0-R!R|(/4H./=!*8
•\Uh\€$g3: {\V1|(]',1,{UV|(X`
{1V|(]'J,{h-|(]'-{\V-!VV|
