(Luận văn thạc sĩ) đánh giá sự hài lòng của người dân đối với chất lượng dịch vụ hành chính công tại UBND huyện củ chi TPHCM

ac

CSVC

Minim
um

Maxim
um

2

4.83

61

3.3224

0.73527

0.09414

3.1341

3.5107

1

5

66

3.0833

0.93883

0.11556

2.8525

3.3141

1

5

Giao vien

22
40

3.0909
3.1375

0.81118
0.79249

0.17294
0.1253

2.7313

2.884

3.4506
3.391

1
1

4
5

11

3.2727

0.64667

0.19498

2.8383

3.7072

2

4

61
66

3.1967
3.7475

0.79728
0.54869

0.10208
0.06754

2.9925
3.6126

3.4009
3.8824

1
2.33

5
5

22

3.8788

0.57777

0.12318

3.6226

4.135

3

5

40

3.775

0.49145

0.07771

3.6178

3.9322

2.67

4.67

nghe khac
CN
Giao vien
KD
Bac si
Hài
lòng

Std.
Error

CN
KD
Bac si

NLPV

Mean

Std.
Deviatio
n

11

3.9394

0.25025

0.07545

3.7713

4.1075

3.33

4.33

nghe khac

61

3.8361

0.64871

0.08306

3.6699

4.0022

1

5

CN

66

3.75

0.66071

0.08133

3.5876

3.9124

2.25

5

22

3.8864

0.56551

0.12057

3.6356

4.1371

2.75

4.75

40
11

3.5812
4.0227

0.57842
0.23597

0.09146
0.07115

3.3963
3.8642

3.7662
4.1813

1.75
3.75

4.5
4.5

Giao vien
KD
Bac si


nghe khac

61

3.7295

0.67746

0.08674

3.556

3.903

1

TEST OF HOMOGENEITY OF VARIANCES
Levene Statistic
STC
MTCC
TDPV
SDC
CSVC
NLPV
HL

df1

1.295
1.145
1.271
2.002
.839
1.778
2.012

df2

4
4
4
4
4
4
4

Sig.
195
195
195
195
195
195
195

.273
.337
.283
.096
.502
.135
.094

ANOVA
Sum of Squares
Between Groups
Within Groups
Total

Between Groups
Within Groups
MTCC Total
Between Groups
Within Groups
TDPV Total
Between Groups
Within Groups
SDC
Total
Between Groups
Within Groups
CSVC Total
Between Groups
Within Groups
NLPV Total
Between Groups
Hài
Within Groups
lòng
Total
STC

2.087
74.293
76.380
1.457
69.423
70.880
1.766

74.269
76.035
3.631
72.689
76.320
0.655
137.925
138.580
0.632
61.874
62.506
2.372
76.233
78.605

df
4
195
199
4
195
199
4
195
199
4
195
199
4
195

199
4
195
199
4
195
199

Mean
Square
0.522
0.381

F

Sig.

1.369

0.246

0.364
0.356

1.023

0.396

0.441
0.381

1.159

0.330

0.908
0.373

2.435

0.049

0.164
0.707

0.232

0.920

0.158
0.317

0.498

0.737

0.593
0.391

1.517

0.199

5


Kiểm định sự ảnh hưởng của trình độ học vấn ñến mức ñộ hài lòng của người
dân về chất lượng dịch vụ hành chính cơng

DESCRIPTIVES
Std.
Deviation
N

STC

MTCC

TDPV

SDC

CSVC

NLPV

HÀI
LỊNG

Pho thong trung hoc

Trung cap, cao dang
Dai hoc
Sau dai hoc
Pho thong trung hoc
Trung cap,
cao dang
Dai hoc
Sau dai hoc
Pho thong trung hoc
Trung cap, cao dang
Dai hoc
Sau dai hoc
Pho thong trung hoc
Trung cap, cao dang
Dai hoc
Sau dai hoc
Pho thong trung hoc
Trung cap, cao dang
Dai hoc
Sau dai hoc
Pho thong trung hoc
Trung cap, cao dang
Dai hoc
Sau dai hoc
Pho thong trung hoc
Trung cap, cao dang
Dai hoc
Sau dai hoc

64

59
67
10
64

Std.
Error

Mean
3.7396
4.0198
4.0000
4.0167
3.7734

.56020
.73375
.56033
.40407
.56820

.07002
.09553
.06846
.12778
.07103

95% Confidence
Interval for Mean
Minimu Maxim

Lower
m
um
Bound Upper Bound
3.5996
3.8795
2.67
4.83
3.8286
4.2110
1.83
5.00
3.8633
4.1367
2.50
5.00
3.7276
4.3057
3.17
4.50
3.6315
3.9154
2.00
5.00

59 3.9619

.68199 .08879

3.7841

4.1396

2.00

5.00

67
10
64
59
67
10
64
59
67
10
64
59
67
10
64
59
67
10
64
59
67
10

.51309
.68971
.55182
.81856
.50930
.29463
.60892
.78932
.45535
.50796
.77919
.89824
.83179
.87560
.47871
.68564
.52348
.40976
.54983
.78978
.54824
.35746

3.8748
3.3816
3.4168
3.3799
3.4728
3.4142
3.1448

3.2406
3.3118
3.0033
2.8679
2.8930
3.0285
2.4736
3.7033
3.5219
3.7629
3.4402
3.4525
3.5569
3.7058
3.6443

4.1252
4.3684
3.6925
3.8065
3.7212
3.8358
3.4490
3.6520
3.5340
3.7300
3.2571
3.3612
3.4342
3.7264

3.9425
3.8792
4.0182
4.0265
3.7272
3.9685
3.9733
4.1557

3.00
2.50
2.25
1.00
2.25
3.00
2.00
1.00
2.33
2.67
1.00
1.00
1.00
2.00
2.33
1.00
2.33
3.00
2.25
1.00
2.75

3.50

5.00
4.75
5.00
5.00
4.75
4.00
5.00
5.00
5.00
4.33
5.00
5.00
5.00
4.00
5.00
5.00
5.00
4.33
4.75
5.00
5.00
4.50

4.0000
3.8750
3.5547
3.5932
3.5970

3.6250
3.2969
3.4463
3.4229
3.3667
3.0625
3.1271
3.2313
3.1000
3.8229
3.7006
3.8905
3.7333
3.5898
3.7627
3.8396
3.9000

.06268
.21810
.06898
.10657
.06222
.09317
.07612
.10276
.05563
.16063
.09740
.11694

.10162
.27689
.05984
.08926
.06395
.12958
.06873
.10282
.06698
.11304


Test of Homogeneity of Variances

Levene
Statistic
STC
MTCC
TDPV
SDC
CSVC
NLPV
HÀI LÒNG

df1

2.378
.917
4.185
4.082

1.532
1.579
3.371

df2
3
3
3
3
3
3
3

Sig.

196
196
196
196
196
196
196

.071
.434
.007
.008
.207
.196
.020

ANOVA
Sum of Squares
STC

MTCC

TDPV

SDC

CSVC

Between Groups

HÀI
LÒNG

df

3.191

3

1.064

Within Groups

73.189

196

.373

Total
Between Groups
Within Groups
Total
Between Groups
Within Groups

76.380
1.907
68.973
70.880
.088
75.947

199
3
196
199
3
196

Total
Between Groups
Within Groups
Total
Between Groups

76.035
.818
75.502
76.320
.969

199
3
196
199
3

137.611
138.580

196
199

.702

Between Groups
Within Groups

1.206
61.300

3
196

Total
Between Groups

62.506
2.393

199
3

Within Groups
Total

76.212
78.605

196
199

Within Groups
Total
NLPV

Mean
Square

F

Sig.

2.848

.039

.636
.352

1.807

.147

.029
.387

.076

.973

.273
.385

.708

.548

.323

.460

.710

.402
.313

1.285

.281

.798

2.052

.108

.389