Tác động của phong cách lãnh đạo đến ý định nghỉ việc của người lao động ngành bán lẻ Việt Nam tt

1

23457894


3

5
3
5

!"#$%
&'()*+,)-./01234563789:;<+,=-()'()*>0)*;=?)*+@)+ABCD37E)*BF*G*HFI<2J563KL537MN3283
:O?)*0@G;=?)*)'*01P3D8QR3DKSTL32U8Q:+V0:W)*;X)IV7YDKZ32[DJ3J[DJ3\LDJ32]>*^0I_:BI`::*0F0aGFVF
b/01F&?cdef=dFBgh1ijkl*e=&?m0'=Ind=Gfbgh1ijB*01))'()*+,)-.75DK3opD37MGm@)*G:MGFGqr)
;s)'Fda)F*E2U8t)'/01F&?cku*v)')*w)'mxqB:,:;=?)*)'*01f*=y237z)'Fd=)')'()*+,)-./01F
&?c*01D375DK3PJWL37V0c{FmQ0F|)*FdyDK3DK8tL3}5S37z)')'*Am01:m()*Wqm01R3\J~3R5S3K3\J3\JD3
:*=m01R37Wc+W=)'G))*X)I<*=y237z)'kl*e=>*W=I,FcQ0)*F:O?l?-e)F)eFm(ed:edbgh1ijB
)'()*)'*@:F-1)*X)m0a))'*Am01::?=)*F-(+,)-.bgBgjB+237z)'IW)b1BjB*()'F0aG;)'
b1Bjk,:;=?)*)'*01f+,)-.F|c:,:*F*G*HFm('0w:*X))*X)I<+)':,:*|)*F*`R3}8DK32J8^)'B
f*H:-9L3DJ8DK3\JW=I,F:O?l?-e)F)eFm(ed:edbgh1ij:*=F*q:FQ0h`)'m0a)F*?c'0?>*W=I,F
:*0?I.F*t0'0?)-(cm01:FdG)'+|)*Fy0czF:v)'Fq:O?*:*AFg3D63V0mQ0:,:;=?)*)'*01fBF
-1DK8t0-?=7z)')'*Am01::?=:F*r'Xqd?:,:*xGGWDJ83L1R3KL532DK3RJL3PJ3RJS3RYDK32~R32Nr)czB
FGqr);sDK3T37TS32y=b?--0)'edm(:z)'I:,:WDJ3J8^)'>*v)'FV237])>]FGW*=y237z)':O?:WFC:*`:SDDĂ}}3T3ÂĂLÊ*G?)Bghhjk
l*e=>*W=I,F:O?&?m0'=Ind=Gfbgh1jZ3\JL3789:*Ô0-Ơ;=)'*Am01:'MD373DJ2Z389FFda):W-Ơ
oS3}8DK32J8^DK3\JYDK3DJ83Ư3ĐĐăâZ3L1R32JDK32L]):*xc*={:>*v)':b1jBgi:,:`)'m0a):*=
d)'êm01:>*v)'f**9fmQL3PJSDK3R~RJ3}ôDJ37y=:O53DK8t0GW)-ƠFd<:F0]Pơ3}T3}Ư3oS3JTDK37MN3DK3
-0a)G?)Fd<:F0]P37]D3DK8t0GW)-ƠBưh`)'m0a)FdW-t0d)'*:WcF*qd23\J3\JD3D]G:*Gqr)I?)'
czF;=?)*)'*01fcQ0c(*>*v)'f**9fmQL3PJSDK3R~RJ3}ôDJ37y=:O53DK8t0GW)-ƠFd<:F0]fkl*<:F]
Fda):*=F*qBFd=)'+V0:W)*:,:;=?)*)'*01f+,)-.)'(q:()':yDJ32U5DJ3T37V0c{FmQ0F-1)*Wqm01:

:?=B:,:FC:*`:>0)*;=?)*Fd=)')'()*+,)-.:M)f*W0Xq;*01GGWk
,:)'*0a):`Gm@2~R37z)':O53PJSDK3R~RJ3}ôDJ37yS37]D3Ư37E)*)'*Am01::O53DK8tL3}5S37zDK37ô3
789:F*<:*01)Fd=)'>*,)*0@G+V0:WDJ3\J~R3DJ5N3đ3DJ8DK3R3\JYDK3DJL@G:,:)'*0a):`N328DK32<789:
F*<:*01)Fd=)'+V0:W)*)'()*+,)-.Z3T3RDK3RJ853R3DKJLD3R`N3DTS3789:F*<:*01)Fy0/01F&?ck/@
c{F-ƠF*Gq]2Z3R3R3^7r:*=d)'f*=)':,:*-)*:cV0G?)*1mQL3Ư37E)*F0]fFs:*={R3Ư37E)*)'*A
m01::O53DJD3LD3JSDK3R~RJ3}ôDJ37y=>*v)':*A2~R37z)'Fd<:F0]P37]D3Ư37E)*)'*Am01::O53DK8t0-?=
7zDK36T3R32~R37z)''0,)F0]fF*v)'G?:,:q]GFVDJ83563\]FF|)*:W63bà?ảả?m(:z)'Iq]GFVÃU32N1:W63áạR3bdF*0m(ằGc?F*0Bgh1jBq]GFV4L@632LD3T3ẳ]FGW:v)'m01R3
bd0q?+G;;*0f*=)'Im(u?*)Bgh1jDJ8DK3RDK3RJ853R3DKJLD:`G)(=)'*0a):`N32~R37z)'FdG)''0?)
:O?q]GFVoTLZ37ắL3JÔ0I<:V'_)'m@F*r:*FB-(cm01:F*e=:?>fBm('0t-(cm01:>*v)'F*Gx)-9L3RJS3DK8t0-?=
7z)'b*G)'m(:z)'Im01R3RDK32J)'bd)=-;m(:z)'I<BghhijBm|mx3R~R3DJT3}ôDJ37y=:M):*HƠFQ0m01R37Wc+W=:W>]FGW
-(cm01::O53DJD3LD3RDK3DJ83<*(0-)'Fd=)':v)'m01::O?*k/01:)'*0a):`GWDJ3J8^)'Fd<:F0]f
m('0,)F0]f:O53PJSDK3R~RJ3}ôDJ37yS37]D3Ư37E)*)'*Am01:F*v)'G?q]GFVIDK8tL3}5S37z)'I'0Hf:,:)*(GW)-Ơ:)*w)'mx);sDK37~DK32LD3Rxq)*c-(c'0W63Ư37E)*)'*Am01:
:O53DK8tL3}5S37z)'Fd=)')'()*+,)-./01F&?ck
ÃU8Q:F*<:F]T3R3^-ƠF*Gq]232UD32YL37ô3RJD37@2TL3ặầẩẫấậèẻặẽéẹềểặéặễếềéặầệẹặầìẫậỉậ
ầẫậẫấậĩíịèậèẻặềểòỏặễẻẹặầẩẫấậẫấõẫậóọẫậồổậỗíịốậộờở3}T637@F(0)'*0a):`G:O?-Gx),)k
ỡ7ớ#%"#$%
s:F0aGFC)'G,F:O537@F(0-()'*0a):`N32~R37z)':O53PJSDK3R~RJ3}ôDJ37yS37]D3Ư37E)*)'*Am01:
:O53DK8tL3}5S37z)'Fd=)':,:;=?)*)'*01f+,)-.Fy0/0123456Z32JYDK3ợN53J5L32~R37zDKù3Lâ32~R37z)'Fd<:
F0]f:O53PJSDK3R~RJ3}ôDJ37yS37]D3Ư37E)*)'*Am01:m(b00j2~R37z)'F*v)'G?q]GFVFdG)''0?)-(Ic):v)'m01R3N53737@GFczFIV>*Gq]))'*E)*cf*,F*GqWDJ3J8^)':O53PJSDK3R~RJ3}ôDJ37y=:O?
:,:)*(GW)-ƠFQL3DJD3LD37r'0WcF*0rN3Ư37E)*)'*Am01::O53DK8tL3}5S37z)'Fd=)':,:;=?)*)'*01f
+,)-.Fy0/01F&?ck

1

235679

9
7
!"#$%&'()&'*+,. !"/'0-'12345'6762'8942'*:;<42'2=>45'42='?2@4A3'*@B*C#DEFG)'45=/'8)3'*H#
;#I;J#FKLMN
. !"1OP@!QRST"JUV#EF6W'6X'*X45'Y)/'?Z['?Z&45'5/)4'?Z345'\Q]!JF#^JK;#
6762'8942'*:3'YA'_'*C#DEFG)'45=/'8)3'*H#;#I;J#FKLM`V#N
. !"aOP@!QRYCbEF6'8A\W'6X'?76'*H45'*/!@?'42='?2@4A3'*@Q]!JF#^JK;#
6762'8942'*:;cdT"JUV#EF6'YA'_'*C#DEFG)'45=/'8)3'*H#;#I;J#FKL
M:eFfJN
g3h9ijklmklnkopmkqrs

9
7
#$%!;#K:EI;J#FKLM:LJtucv!#EfJeF
fJwv#xK!##$%!yf;:?'*H45'?Z345'8z42'YTLMEd{I|#&'8)3'*H45'42='
!}d$!CLM~/5''/FJcvvvJ`d;Jc;??Z)Z?'
Q/'?=##$%!G)'**H#GJ2345'6762'8942'*:;GJ]!4'8_'*@4'_'*C
#DEFG)'45=/'8)3'*H##LM:eFfJcLJ;#\'?76'*H#T@KGJK;#U
*:3'*@4'_'*C#DEFG)'45=/'8)3'*H5'YA'?76'*H##@'?245'&)'Y)/'?Z['?Z&45'5/)4'8A'R(T"J
UV#EF6W'6G)'
3rkkmk7
!xd{I|#`@K2=45'27'*C42'?42'YA'2=45'27'*C42'8=45'?Z345'*X'2=45'
27'*C42'8=45'*X45'Y)/'?Z['62G*:3'12=45'27'*C42'?42'*=d{I|45'8A'2=45'27'2"#E
d!w12=45'27'*C42'8=45'*=d{I|#V!!@bw
ĂÂÊÔƠƯkĐăâêôơưđôôơô5đàảÃĂkáạôơ5ằkÂẳƠƯkĂÃĂÂkẵắƠÂká
áƠkkáôôơ55ằkƠƯÊặầkẵằẳkáạôơ
ẩ3ẩ5ẫ
9

7ÊËÌk
9
9ỴÊÏÐĐk–—rỊmkĨĐƠk
Ư×Ø

Ù
9ÚÉ
ĩ3
.@!Q?76'*H45'*@PyfeG)''?Z345'45A42'í74'8M*9'*=TF;##$%!
?Z=ị*=K1<O
ò.@!Q!HE*6'*/ỏ`õ!óG)'45=/'8)3'*H45'42='5/ịbọ@!Q!HE
LV#EF6'42=-'(Tồ&45'*HEEJổcdT\'2EFE|ỗcdT]!;#V#EFcdT
L##^JV#EF6'YA'5/)'*ố42'ồ&'2=ị#I!ỏ4'*)'42/FE|ọ
ò.@!Q!HEộ%42='%6'8=45'(Tổ#V#EFcJ`@ộ%cEK;#
8942'*:;w%6'*HYA'6'62@?76'*H#GJ@!Q4A,'*@PyfeG)'45=/'8)3'*H##LM*=
ờởờỡEKb;#LQ|ỏc<^45'*/ỏ\'?=45'*45'42=45'6ớ45'6X^#dT`
LF#^J#$%!w
.<ỏ<c#$%!EPyfeG)''45A42'í74'8M*=TF4'ợ27'*)'ù:#E$#
LFE*Q/'?=##$%!wf#$%!GJ;;IEH#dTủũúụụỗE#$%!GJởởd;ủ1ừừửỗ
D#$%!PyfeGJ]!Bwf#$%!GJữIEH#dTủ1ừừứỗE#$%!GJ
ự;ởd;;ủ1ừũửD#$%!EE$EF>ECbT@Kủỳ;ởỗwf#$%!GJ
ỷ`JJdJEH#dTủ1ừũụỗ:D#$%&'676'*Q/'?=#EF>EC?Z'Yỹ4'2[45'ýí)6ợò
;ỳỳởỗw.LFc#$%!GJvJ`ởủ1ừũỵỗD#$%!E676'8)3'*H#M?Z345'*H!ộũụòaừw
v;#@!Q?76'*H45'*@PyfeG)'',@!Q1'*9'*=6'*x'*@;##$
%!#4'*+,'?&,'62=)'42/!wf#;JcH?'*/ỏI0xI;@!Q1v.e@!Q*=u
*@!;#@!Q42'2=>45'*@PyfeGJE$ủ;LởEH#dTcũúửúLỗc$
#$%&'?2=45'*x'*@@!QEịEJổ!##J`ờởờỡ42'2=>##@KGJ
@!Q`ịPyfeG)''2=45'62=)'6X'452/24'6%!;ờởờỡEJổ!##JGJ1v.e
;#Q]!JF#^)'1'YA'345'43'YxcEF#$%&'?76'*H#G)'1'*@PyfeGJ
'?Z345'45A42'í74'8M6ớ45'6X'?2ỏ*=#$%!ở;*H#T@'YA'?76'*H##@Kc;#

*X'Y)/'?Z['?Z&45'5/)4'6GJ@!Q1T"JUV#EF6'424'*=uờởờỡw


1

2346789

989
8
8!"#"$%&'&(&)99
*
+88!,

$&-9

./01234456789981:;<<=>?@ABA@CDEF@GHIJK/LMN1O8P/6M/1N1OQ@RS@CDEF@ATUVWX@GY8
:PZ3M4[1Z\3P81M3NN03]0Z4/8K^?@CDEF@_Q`a@bcJ/:PZ3M43JP81M3NN03]0Z4/8K^@dS@CDEF@ef]1:N38440g[38Z0
N03]0Z4/8K>h.ZiMP/j98kQ@Gl@Am@XTQno/pJ98qM9/8iMJro5nqXT@THsM9Jt`@CDEF@ATUVWX@GYQ@GjMuvwx
Jt`@yEFz@{UV@XTQ|X@}jP~oqJt3JJM9/8iMJrU@Gl@GHIJP/fJ/8X@ATH`@Am@fGM9M/Phw9/8iMJroJt3
3411]56JM94f:;<;<>5neBA@GM9Jt`@CDEF@GjM/6M/5856uvwxJt3JJM/LM58iMPOQ@@eHM9
GO8/pJPO8384P3Mhw9/8iMJroM6J/Z3ZX_@CDEF@ATUVWX@GYQ@dS@CDEF@_Q`a@bcAT@Am@eBA@GM9N6\
98q\uvwxJt`@XTX@dQ|X?@AX@CDEF@efba@Am@eBA@GX_@RS@eX_@yxJt3M/LM58iMh.oM/8iMM9/8iM
JroJt3wP0M9356o1Z:;<>5n\8~o3M/98`@CDEF@dS@y@At3M/LM58iMPZ1M9JJPYJ/rJs
0M3NO8/X_@GcM/Jq1N1OQ@CDEF@e|X@GnU@RS@eX_@y@At3M/LM58iMh
w8J/oM9JJjP~oqM9/8iMJro/X_@GcXT@CDEF@ATUVWX@GYQ@Am@eBA@GM9N6\98q\uvwxJt3
yEFz@{UV@XTQ|X?@eBA@GM9Jt`@CDEF@_Q`a@bcAT@GjMuvwxP/NO8/M9P/M9M/Ph.Z1M9/8JJM9/8iM
JroJt3ĂoN3\oP/o56uo41[:;<>ÂĂ80:;<Ê>56N856JM94f:;<Ô>/X_@GcM/ZX_@CDEF@_Q`a@bcJ/
Am@eBA@GM9N6\98q\uvwxP/JJM9/8iMJroJt373ƠƠ3~56JM94f:;<Ư>56M9/8iMJroJt3w3400Z56
JM94f:;<Ê>NO8jPNoĐMZX_@CDEF@_Q`a@bcJ/JqXT@THsX_@RS@eX_@y@At`@yEFz@y_TQ|X@AroJt3
u3]355684Z3:;<ă>P/NO8/M9P\P/\8~o3M/M6198`@CDEF@_Q`a@bcJ/56uvwxh

.Z1M9\PJJ/P8jKJĐM/J\P4M/6M9/8iMJroJ/PĐKPZoM9M9/8iMJrU@eBA@GM9Jt3J/\P
CDEF@ATUVWX@GYQ@GjMuvwxJt3yEFz@DBA@X_TQ|X@ArU@XSV@AâX_@GHIJP/fJ/8MPZ1M9M/8noê8JqM/
M9/8iMJrU@}TBA@XT`U@XTH@X_SXT@_QBa@bôJ:ZP/856Ăo\3P/8;<>ÂM96M/]cJ/5ô/J/4OM:ơ38\56
ưêZ3/8\;<Ê>ÂM96M/4qMđoP56]cJ/5ô:v0J1M8MJ5620P/;<1> jP~oqJt3JJM9/8iMJroM6
5nA@qX@}TB@GM9M/P5kQ@XT`U@}TQ@GnojPNoĐMZX_@CDEF@ATUVWX@GYQ@Am@eBA@GM9N6\98q\uvwx
Jt`@yEFz@jP~oqJJM9/8iMJroPZiMJ/J4f/Jê8P/8JJM/LMPPZoM_@_Q`X@}TBA@GHIA@GnJĐ@GjM
PZ1M9JJM9/8iMJroh
.\NO8/8M9/8iMJrU@eBA@GM9Jt`@CDEF@GjMuvwxJt`@yEF?@ABA@XTS@X_TQ|X@AroJP/WM9/8iM
JrU@GM9P/Q@eBA@GM9Jt3Jq@CDEF@àCDEF@ATUVWX@GYQ?@CDEF@_Q`a@bcAT?@CDEF@ef]1>/1ảJJ/K/LM
J/83P/6M/;N1OQ@CDEF@àCDEF@ATUVWX@GYQ@dS@CDEF@_Q`a@bcAT^?@dS@AâX_@Am@eTWJ/M9/8iMJrU@eBA@GM9
Jt3N1OQ@CDEF@ATUVWX@GYQ@GjMuvwxJt`@yEFz@jP~oqJt3JJM9/8iMJroJ4f}TBA@XT`U@XTHX_@XmQ@
J/oM9K/ÃMNkX@Gno/X_@GcXT@CDEF@ATUVWX@GYQ@Am@eBA@GM9N6\98q\uvwxJt`@yEFz@{UV@XTQ|X?@eBA@
GM9Jt`@CDEF@_Q`a@bcAT@dS@CDEF@efba@GjMuvwxJt`@yEF@P/Jê8PPZ1M9JJM9/8iMJrU?@XTH@Gl@
K/LMPáJ/sPZiMh
23ạ36789

989


79
8!"#"$%&'&(&)99
*